Mr. Pablo was able to install a new in the box Apple battery for my Apple 8 plus. The Apple Store…read moresaid there would be a month wait on the battery, that all the phone may not reboot, and that my phone was too old to get software updates. I updated my phone as recently as last week, it works perfectly, and now has battery function at 100%. I was able to come in on the same day as reaching out to Talk Amigos as well. I appreciate the amazing customer service, professionalism and quality of the work. I am also glad that getting service here means that one is treated fairly (no Woman Tax) and with respect. He does not try to upsell one into purchasing a $500-$1000+ product that one doesn't need or want. This was my second time getting great service here. The first time was during the Pandemic in 2021. I hope they stay in business for many years.

Pablo is the best Tech in the Northern Virginia area , very professional and, knowledgeable, he…read morefixed my lap top, my desk top apple and even a printer ...Pablo is just amazing !!

Manny was very professional and helpful, I purchased the new iPhone 15 pro max, the wait was not…read morebad at all considering it was real busy on a Saturday evening, the staff and manager are pretty good and try their best to help the customers out with any assistance needed.

I walked into this location after work in desperate need of a new phone. First I was asked to wait…read more( I was the only one there) then after some moments we can to an agreement on a phone then a whole family walked in and I was asked to wait again. I wonder now was it my appearance that caused this because I was in my work clothes but the attitude and perception were terrible. After a few minutes I just walked out and found another store exactly less then a mile away with awesome customer service and a associate that helpt me. Please avoid this store until something is done about the customer service it's not worth your time and definitely not your money!!!

AT&T service is down for more than 24 hours!!! There's a lot of people without service; our bills…read moredo not cut down when there is no service for hourssss!!!!!!!!!!!!!!!!!!!!!!!!!!

rip off store lying about getting a credit if you trade in a phone…read moresent damaged phone then want $350 to replace it never even took it out of the box came damaged in the mail stay away from the store and at&t all together bad customer service terrible store

I live in California and been having account issues for over a year. While visiting Fairfax area I…read moremet Martin from this store who told me he could fix the issues. I was skeptical at first since four other stores and Customer service were no help. I was ready to make the switch to another carrier. Martin kept his word and a week later all issues were resolved! Finally someone who cared enough without expecting anything in return. Thank you to Martin and this ATT store!

If I could give a 0 star I will. This is the worst Att store I have ever been. From store employee…read moreand manager have no clue what customer service is, called me fraudulent when Im returning a trade in device with my pregnant wife, In person with ID in hand. The manager is even worse and trying to debate with me with terrible alcohol smells come out of his mouth. Att really needs elevating their hiring standards, those people don't deserve a job at all.

Associate guy helped set up a second line on my phone plan. Tried to save us money by explaining…read moreplans. Not pushy, helpful, and polite. Only issue is very understaffed- there was only one employee to the whole store. There is a long wait sometimes, but it isn't a problem for me personally because the grocery store is across the street and I go wait there sometimes.

Went in to have my landline ported over to a cellular phone. The staff were out of their way to be…read morehelpful. Would definitely recommend

I want to recommend this store and Carlos in particular! He was able to restore my IPhone with his…read moreextensive knowledge of the brand & tireless determination!! I cannot begin to relate how thrilled I was when he recovered all my data that I thought had been lost forever... Thank you so much Carlos!! I could have never done it without your help!

From the owner: Switch today & enjoy America's largest 5G network.read more

Ashton was awesome. We've been dealing with account issues that phone customer service could not…read morehelp us with. Ashton was able to take care of everything and more! overall good experience.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

Terrible service with workers who aren't aware of their own policies. Just wasted 20 minutes of my…read moretime sitting in their store trying to get my phone transferred when the worker finally comes out and says "sorry, we don't do transfers after 6:30pm" which is something he could've told me when I walked in as I walked in at 6:30 on the dot. Mind you they close at 8pm so I'm not even sure why they stop phone transfers at a certain time.

I came here to purchase the new Galaxy s22 Ultra after contemplating for a few weeks. I was greeted…read moreby Zamira and Stephanie who were assisting other customers at the time. My wait was not long at all as they were able to multi-task and switch between the users without missing a beat. Quite impressive seeing that because you would assume by doing that they would have to get an update from the user but they both were in sync. I was being helped by Zamira and she had great knowledge of the products and the plans that T-mobile has. Anything I asked her about, she was able to provide a quick answer. I ordered the S22 Ultra 256GB in black and I was excited that I could have the return kit mailed to my house. Even though Zamira could not assist to complete the transaction, Stephanie picked right up where she left off! I was able to have all of my questions answered, even the ones that they could not assist with, they both were able to provide more information on how I could get the answer. I never think to come to this store because I live further away from this location, but overall a good experience!

We went into Verizon to move over from AT &T to a pre-paid plan. Unfortunately, because this is an…read moreauthorized retailer and not directly a Verizon store, they do not necessarily follow the same promotions or have the same power to make changes/discounts. We were charged two activation fees of $35 each, and it clearly says on the Verizon website that the fee is waved. When asked about it, the sales person (who was very courteous and trying to help) explained that it was up to her manager. When we called Verizon the next day, they literally said that they've never heard of this happening and that Verizon does not charge an activation fee for pre-paid plans. Just call Verizon directly over the phone... they can handle most things that way, and you can skip the middle man.

I've been to various Verizon Wireless retail stores and this store by far exceeds my standards of…read moregreat customer service. I visited this location to upgrade my phone today and was quickly and politely acknowledged immediately. All of my questions were answered! This location is awesome.

Honest and doesn't mess around. Provides up front advice without running up service chargesread more

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!