I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!

I bought a chest of drawers . When I got it home and removed it from the box the wood was cracked…read moreon the door . I returned it and they delivered me a new one shortly after I made it home ...No muss no fuss .

Super clean and organized! Amazing customer assistance and with a smile WoW! Who does that these…read moredays.

It's always fun going into home decor stores. It's a good thing I was just visiting, as I would…read morehave wanted to buy way more than I could have taken home. It was mid June, and I was surprised to see Halloween go up already. Gotta get the goods in early for planning I guess. I always love the merchandise at At Home. I love the organization of the store as well.

This store is a PERFECT place to get your house decors and bedroom decors! I always get my…read morebedsheets and bed conforters here. They have aisles and aisles of bed sheets and comfirters and pillows all organized in colors. For christmas and big holidays, they have lots of decors and ornaments in unique colors (from glass fancy ornaments to plastic normal ornaments). Everything is a bit expensive but quality can't be beat! Staff are friendly and helpful!

Amazing sustainable and local products and unique items!…read moreGreat for gifts! Wonderful smelling subtle soy candles, lotions, cleaning and self care items, home decor and vintage finds too! Helps fill the void left by Belle Jar departure.

Delightful shop full of fun gifts and home goods that are well made, environmentally friendly, and…read morenot the type of junk you get on Amazon. Fun place to shop for a gift. They have great refillable soaps, shampoos etc as well.

One of our favorite stores! Love their candles and soaps. We have also bought many gifts for…read morefriends and family here.

Picked some cute one-of-kind Christmas gifts at this great store in downtown Manassas. Items are…read morealways changing and there is always something new and fresh.

Manse has curated a beautiful store. I found some instant treasures like a handmade in England…read moreporcelain creamer and decadent Sabre pie server. Gorgeous handmade wooden bowls, luxurious and unique serving utensils and vessels, cookbooks, stunning glassware and gifts for the chef, pets, artist and gardener in your life. There's something for everyone here - it felt like a shop I'd find in Middleburg or London. So many fun and inspired items-whether you're looking for the perfect gift or finishing touch for a room, Manse has it! Check out their Georgetown location too, near Compass Coffee on Wisconsin Ave.

Great little spot for curated goods, home decor, barware and more! They have beautiful artisinal…read moregoods from small business and unique items that you won't find anywhere else. The store is tucked away in a little alley but it's certainly a hidden jem- give them your business!!

Cute shop. I have to stop in every time I'm in Manassas and I usually end up purchasing something…read more The ambiance is just lovely with instrumental music and the way the owner decorates the shop is so beautiful. They have home decor, perfume, baby gifts, jewelry, furniture and they also have a space in their shop for afternoon tea (reservations required). Just a really lovely shop. Prices are reasonable to high but that's typical for Manassas.

The store is so honest. It's like a walking into the part of the mind that represents the happy…read moreparts of our lives. Just the name gives off meaning that we are entering into someone's heart and soul. This place is a home goods store with a tea tasting room on occasions. There are so many really cute home goods here. I was especially into the United State tea clothes and cups. There was a different one for each state. Sort of like the Starbucks been there series. I was really into the happy music, and when I thought it, I immediately saw a CD stand that said "the music you are listening to right now". How is that not so thoughtful!?

The Gainesville store is very nice! We were greeted right away - but not pushy…read more Great selection of hot tubs which we were after. Fair price. Exceptionally great at communicating with the delivery date of tub, the team that delivered and even the pool water referral were all excellent!! Both Gregg and Michael are phenomenal with knowledge of hot tubs! Highly recommend!!

Offenbacher provides not only the best choices in hot tubs; but they will support you with the best…read morereliable service long after you have bought your hot tub. This is our 3rd hot tub from them since 1983!!

The customer service at this location is A+. In addition to providing service with a smile, it…read moreappears the staff does a good job at keeping the store well maintained, absent of clutter, and well stocked. I went to this location specifically looking for a golden elephant statue. Not only did I find what I was looking for, I was able to pick up a few early Christmas gifts that were perfect for my budget. This store has a lot of gems for an affordable price. The only thing I would caution is ...over-spending. You can get into a lot of trouble here if you don't use restraint. LOL. I look forward to visiting this store again and again.

I love this store it's always clean and the customer service reps are very helpful. I recently…read morepurchased a marble coffee table for $200 an amazing deal ! The table had glue on it from the packaging so they gave me $10 off. I went to home depot and purchased a fine sanding tool and it came right off.

I was visiting from Cincinnati over Thanksgiving. I saw the fantastic reviews & asked my DIL if we…read morecould go! I love this store! Awesome deals, great selection & Jackie is super sweet! I definitely will return to this store whenever I visit! Check it out

I stopped by here on my lunch and I was surprised to see some name brand purses so I bought a few…read morebut then when I returned home I noticed that both of them were damaged not just a little it was damage that could not be corrected. I called the store and asked if I could return them literally just got them few hours before and I was told they could not be returned. Maybe shame on me for not checking each part (limited time) but extremely upset that they would not accept them back the same day. Wont be going back. Anyone want damaged goods!! Unhappy Patron