I needed to resize my friend's ring ASAP for her surprise engagement. Olga got it done for me in a…read moreday! It looked great, couldn't even tell it was resized. It looked better when I got it back than when I gave it. She was incredibly helpful and nice. Thank you! :) I will definitely come back.

Olga was wonderful in helping me purchase a baby bracelet for my new grandson for Xmas. Also…read moreengraving was beautiful and free. She called me when it was ready to pick up. I was stuck in traffic and she said she would wait for me to get there as she knew I was leaving the next morning (4am) for our trip to Savannah. Thank you Olga for your amazing work and professionalism.

I have taken in a couple of projects. One was an old Rado that needed more specialized help. The…read moresecond was a vintage mechanical movement that hadn't been serviced for 20+ years. They got it fully serviced and calibrated for an eminently reasonable price. The latest project is to find a new movement for an old NOS case that would be amazing to get operational. Jade is thoroughly pleasant to work with and quite knowledgeable. I trust her and her watch guy completely. I am happy to have found my new watch place. It's a bonus to be able to get my groceries in the same run.

We needed a new battery for an old watch. We found JP Jewelers in Lotte. A convenient location and…read morecustomer service. We will be back!

I'm embarrassed to admit hat we were negligent in caring for our inherited grandfather's…read moregrandfather clock. Haha. We moved it across country and didn't oil it at all for 6 years! Yes, that's dumb. We made an in home appointment with Sam who is friendly and respectful, wears shoe covers and a mask. He got right to work taking the works out and checking everything inside. Surprisingly the clock wasn't dirty but desperately needed oil. Delaying oiling it caused some minor wear on 2 gears. But he said it's not enough to need replacement or repair. I wouldn't have known the difference if he had said it did but he was honest. He oiled it, answered all my many questions as he worked and was done in 30 minutes. He asked if we would like to make an appointment for an oiling in 2 years! If you sign up for routine maintenance the price is discounted. And I need reminders! My friend had an appointment same day. Her clock needed some repairs but his estimate was way less than other clock repairs we've had done in the past. He is in great demand and has a few months wait for repairs to be completed but it'll be done right and with quality parts some of which he hand makes.

I had taken my clock movement to other shops before finding Sam and was disappointed that the…read moreissues were not resolved. As others have said, Sam is the consummate professional. He makes house calls and got my family's nearly 100 year old grandfather clock running superbly. He patiently explained every step of the process - from replacing parts to why the malfunction occurred. Cannot recommend Sam highly enough! Very fair prices as well!

Unbelievably Fast Service - Very Economical - Great Communication…read more Fast Response Fast Repair Highly Recommend

I paid for a replacement screen on my Apple Watch. The first time I wore it the screen fell off…read morewithin minutes. I asked for a refund and did not get it. He lied to me and refused to answer my calls.

Stopped in to get a few watches sized. The level of service was far above anything I expected!…read moreGreat team, worked fast to get me out before I had to be at work, and made sure everything fit comfortably. Even went back and made a minor adjustment at the last second to make sure it was perfect. I absolutely recommend them for anything you need watch related. Will definitely be back moving forward!!

Excellent customer service I am from out of town. My nephew that's a major league. Baseball player…read morebroke a very expensive chain and Danny fixed it basically on the spot and did an excellent job. It's extremely expensive. It was really nice to get this old time. Customer service. Thank you

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

This young man knew just what he was doing and I trusted him completely to fix 2 broken watches. If…read moreever I need another watch repaired, I'll head right over to Charley's Watch & Clock repair. The price was reasonable and he moved fairly quickly. 5 Stars in my book.

Quick, friendly and attentive services. Will be my main location for my future watch repair needs.read more

Smooth, fast process to get new watch batteries. Great customer service and great prices too. I…read moredefinitely recommend them!

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

This place is an awesome hidden gem! I took my Grandpa's old watch here to get the battery…read morereplaced and they had it done in less than 15 minutes. Very quick and speedy service. Only $25 which included the battery and replacement. They are very professional and efficient. All work is done on the spot. 10/10!

One of the employees kept shouting at me on the phone. I wanted to add some additional services,…read moreand so I asked if he was sure the watch was already done. He began shouting for several minutes. It's crazy that I wanted to give them more business and his response was to become angry. Also, when I first came in, somebody quoted me "under $100" for two displaced pips. When I came back later, a different man told me it would be $150. This is obviously an egregious price for gluing two pips. The bigger issue is that they do not honor their quotes.

David is an artist!! He always go above and beyond what I asked him to do for me. Thank you so much…read moreDavid for all you do.

My intent was to bring a bracelet that was old and sentimental in to have the clasp repaired and…read moresome of the links removed. The young lady who assisted me was helpful and clear about what needed to be done and I received an invoice that I would be paying when I picked up when I went to pick up the bracelet, the owner, Dave informed me that they could not repair the clasp. He proceeded to charge me the full amount that was quoted for both repair and link removal. When I questioned him, he became very disrespectful and rude and short tempered. He ended up discounting after lengthy conversation and he grabbed my card out of my hand to make payment. Although I support small businesses, I will never go back again to this store, the owner exhibits a lack professionalism that should be present, regardless of the size of the store or organization.