I needed to resize my friend's ring ASAP for her surprise engagement. Olga got it done for me in a…read moreday! It looked great, couldn't even tell it was resized. It looked better when I got it back than when I gave it. She was incredibly helpful and nice. Thank you! :) I will definitely come back.

Olga was wonderful in helping me purchase a baby bracelet for my new grandson for Xmas. Also…read moreengraving was beautiful and free. She called me when it was ready to pick up. I was stuck in traffic and she said she would wait for me to get there as she knew I was leaving the next morning (4am) for our trip to Savannah. Thank you Olga for your amazing work and professionalism.

I have taken in a couple of projects. One was an old Rado that needed more specialized help. The…read moresecond was a vintage mechanical movement that hadn't been serviced for 20+ years. They got it fully serviced and calibrated for an eminently reasonable price. The latest project is to find a new movement for an old NOS case that would be amazing to get operational. Jade is thoroughly pleasant to work with and quite knowledgeable. I trust her and her watch guy completely. I am happy to have found my new watch place. It's a bonus to be able to get my groceries in the same run.

We needed a new battery for an old watch. We found JP Jewelers in Lotte. A convenient location and…read morecustomer service. We will be back!

I had taken my clock movement to other shops before finding Sam and was disappointed that the…read moreissues were not resolved. As others have said, Sam is the consummate professional. He makes house calls and got my family's nearly 100 year old grandfather clock running superbly. He patiently explained every step of the process - from replacing parts to why the malfunction occurred. Cannot recommend Sam highly enough! Very fair prices as well!

My husband and I have received a superb service by Sam's Clock Repair. Sam came to our house to…read morecheck our grandfather's clock that belonged to my mother in-law, and the clock was not chiming nor was it keeping a time for quite some time. However, Sam brought it back to life for us and now the clock is ticking on time and chiming my favorite Westminster chime. Since we knew how old the mechanism or the heart of the clock, we were happy to have Sam get a new mechanism for our clock. Sam has an outstanding customer service, and he is very diligent about his work. Repairing a grandfather clock requires lots of patience and we don't have that nowadays. We trusted as he repaired the grandfather clock that belonged to my brother-in law. It's hard to find such an honest clock repair and we defiantly recommend his business. Now our Clock is running on time.

Unbelievably Fast Service - Very Economical - Great Communication…read more Fast Response Fast Repair Highly Recommend

I paid for a replacement screen on my Apple Watch. The first time I wore it the screen fell off…read morewithin minutes. I asked for a refund and did not get it. He lied to me and refused to answer my calls.

Excellent customer service I am from out of town. My nephew that's a major league. Baseball player…read morebroke a very expensive chain and Danny fixed it basically on the spot and did an excellent job. It's extremely expensive. It was really nice to get this old time. Customer service. Thank you

Fast, friendly and excellent workmanship, needed a gold box chain repaired and it came out…read morebeautiful! He cleaned the cross pendant for free as well! Very professional

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

Local small business that did a great job quickly fixing my uncle's watch. Thank you for your…read moreexpertise and kindess.

very fair watch repair shop. my mom and i came in with 6 watches for battery replacement. i thought…read morethe pricing was very fair. at pick up, they gave us a lot of useful feedback on each watch. ex. to be extra careful bec they caught that one of the bracelets was getting worn. highly recommend.

Opened up the store late on Saturday and when I went in, quoted me a repair price that was a lot…read moremore than the cost of the watch. I wish they would have told me that on the phone when I called them the day before.

First, I want to say "thank you". I have an older solid gold watch; it is more of a jewelry watch…read morethan a high end time piece. I brought it to the local major fine jewelry store that usually services my watches for a routine battery change. They informed me that the watch was not working and would need a new mechanism. That being said, I have a long relationship with the jewelry store and completely trust them... they have always done great work. But, before having them replace the mechanism, I brought the watch to Randy of Specialty Watch Repair. He spent about an hour with the watch. When he returned, the watch was back in working order. He informed me that a spring had popped out and that he had replaced it. I don't even want to say how little he charged as his place would be too full. All I will say is that Randy is honest, generous, and competent. My lesson was that a jewelry store, no matter how great, is a jewelry store. A watch is not really jewelry. Thank you Randy for the kind and amazing work.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

This place is an awesome hidden gem! I took my Grandpa's old watch here to get the battery…read morereplaced and they had it done in less than 15 minutes. Very quick and speedy service. Only $25 which included the battery and replacement. They are very professional and efficient. All work is done on the spot. 10/10!

One of the employees kept shouting at me on the phone. I wanted to add some additional services,…read moreand so I asked if he was sure the watch was already done. He began shouting for several minutes. It's crazy that I wanted to give them more business and his response was to become angry. Also, when I first came in, somebody quoted me "under $100" for two displaced pips. When I came back later, a different man told me it would be $150. This is obviously an egregious price for gluing two pips. The bigger issue is that they do not honor their quotes.

Disappointing. We've been customers for years. We bought our Wedding rings with them 10 years ago,…read moremore recently we bought our sons engagement ring and other assorted jewelry. I hadn't been in there in two years because of my cancer treatments. We went in today to get my rings resized. My hands have changed since my treatments. As it turns out they have a new policy that voids your Warranty if you haven't brought your rings in to be serviced every six months. They wouldn't honor their old warranty. They told us maybe another store would make an exception but that's an hour from our house. We won't be going back. Disappointing.

Ossama was very helpful and knowledgeable.. this was the third jewelry store I had been to. He was…read moreable to help me pick out the perfect piece .