The employees were helpful, they set the time and date on my watch and re-calibrated it and replace…read morethe battery within 10 minutes very fast. No

From the owner: We provide on-site watch battery and band replacements. Come on in for free estimates on any watch…read moreservice or repair!

We made a few visits to Ashby Jewelers, planning how we could customize a wedding band for my…read moreunique engagement ring. David was always so patient, kind and very helpful with his extensive knowledge! We ended up ordering a simple gold band and modifying my opal ring to fit the band underneath. I couldn't be happier with the outcome! We definitely recommend Ashby Jewelers to anyone and everyone seeking jewelry whether it be custom or on hand. The staff are so sweet and genuinely interested in helping you. My fiancé had requested a goofy engraving on my band which David was happy to do as well. It mentions tacos. (We are a little quirky to say the least). Thank you David and Ashby! You'll forever hold a special place in our love story! Lynn and Jeff White

David is an artist!! He always go above and beyond what I asked him to do for me. Thank you so much…read moreDavid for all you do.

Wonderful experience here. Very happy with the service and the price…read more I needed links taken out of a new watch and needed to fix a screw down crown that was stripped by the last jewelry store that changed out the battery. They were able to take care of both very quickly for me for $30. Very friendly and very welcoming store. Incredibly beautiful jewelry as well, with quite a large and diverse selection if you are in the market. I was looking at everything while I waited and thought they had excellent taste in their selection of merchandise.

DO NOT COME HERE THE OWNER IS OVERCHARGING FOR REPAIRS…read more I saw the good reviews on here, so I came here today and brought my late grandmothers old watches to be repaired. One watch wasn't working at all and the second one just needed to be cleaned on the inside to get it to start working. Mr Kim quoted me 495.00 to repair the broken piece in my grandmothers watch, and quoted me 150 dollars to clean the inside of the other watch. He said the broken watch is very old and they don't make the parts anymore. Indeed it is from about 1935 but I was not expecting that price. I was shocked at the price he quoted me. I called my normal jeweler, Naranjo jewelers off of Hoadly road and they have a watchmaker that repairs their watches who comes in a few days a week. Today was one of the days he comes in. I left the broken watch with them and they called within 4 hours and quoted me 180.00 to repair the broken piece. That is quite a difference. The only thing that needed to be replaced was this circle piece that snapped on the inside of the watch. I asked Naranjo why the price is so different and they said I honestly cannot tell you because it's a very easy fix. If you need a watch repair please skip over this place and call NARANJO JEWELERS. They are another small jewelry/repair place and they are the most honest and sweetest people ever. Do not trust K Watch. Very disappointed.

I'm embarrassed to admit hat we were negligent in caring for our inherited grandfather's…read moregrandfather clock. Haha. We moved it across country and didn't oil it at all for 6 years! Yes, that's dumb. We made an in home appointment with Sam who is friendly and respectful, wears shoe covers and a mask. He got right to work taking the works out and checking everything inside. Surprisingly the clock wasn't dirty but desperately needed oil. Delaying oiling it caused some minor wear on 2 gears. But he said it's not enough to need replacement or repair. I wouldn't have known the difference if he had said it did but he was honest. He oiled it, answered all my many questions as he worked and was done in 30 minutes. He asked if we would like to make an appointment for an oiling in 2 years! If you sign up for routine maintenance the price is discounted. And I need reminders! My friend had an appointment same day. Her clock needed some repairs but his estimate was way less than other clock repairs we've had done in the past. He is in great demand and has a few months wait for repairs to be completed but it'll be done right and with quality parts some of which he hand makes.

I had taken my clock movement to other shops before finding Sam and was disappointed that the…read moreissues were not resolved. As others have said, Sam is the consummate professional. He makes house calls and got my family's nearly 100 year old grandfather clock running superbly. He patiently explained every step of the process - from replacing parts to why the malfunction occurred. Cannot recommend Sam highly enough! Very fair prices as well!

I recently had another round of several gold pieces repaired. I had a total of 7 pieces repaired…read morefor a total of $45. The repairs were great and barely noticeable. This meant a lot since a couple of the pieces had sentimental value. I will be taking an antique Elgin (my mom's) and pocket watch (my grandfather's) in to Olga because she is the only one I trust with these heirlooms. Olga also had a pair of ruby, diamond and sapphire earrings that match a ring I have had for over 15 years. I have been searching for earrings that match this ring ever since I got it. Olga carries pieces that are estate finds and antique settings so she had just the earrings I had been searching for since 2001!! I will never use another jewelry store as long as Olga is around!!

I needed to resize my friend's ring ASAP for her surprise engagement. Olga got it done for me in a…read moreday! It looked great, couldn't even tell it was resized. It looked better when I got it back than when I gave it. She was incredibly helpful and nice. Thank you! :) I will definitely come back.

I am a jaded consumer (pun intended). I have bought and sold jewelry for the last 10 years. I…read morelooked over their collections: they have very lovely jewelry in a variety of price points. Their diamond jewelry was scintillating and brilliantly displayed. You can tell by how the jewelry was displayed that they take care in showcasing their beauty as well as allowing the customer to gaze upon an array of exquisite pieces. Customer service, well, in a word, superb! I had the pleasure of meeting the engaging Vijay, the very professional but caring Lynn and of course, Bobby who is the proprietor of the boutique shop. Their clients seemed very comfortable - is doesn't appear to be not a one purchase store, but a family jeweler for generations to come! Sincerely, Thule....

I absolutely love my stackable Sylvie ring!!! It is a beautiful mix of marquis and round diamonds…read more I've gotten so many compliments! Bobby was amazing. From helping me choose the perfect "index finger" ring and being patient because I tried on SO MANY different pieces! I had the best time in his store and even made a wish list. I can't wait to go back!!!

Great place tucked away in Manassas Owner has been there…read morefor over 43 years If she hasn't got what you want she can probably find it Will never rip you off like most jewelry stores

Very grateful that Neda was able to help me fix the band on my husband's favorite everyday watch!…read moreQuickly had it ready in 2 days right before Christmas for a very reasonable price. The original band was a tan leather and she completely upgraded the feel with this beautiful cherry-burgundy band.

Love the variety, service and they have regular sales. Their stock holds up well and is practical…read moreand some of it is downright fun!

Came in day after Christmas 2025 to return a few items. I've shopped in the store numerous times…read moreover the years and wish there was a closer location because of traffic. I'm in the Springfield area. The store offers a wide range of clothing items and novelty goods. Customer service is always nice but it can be difficult to find an associate to assist sometimes. The cashier/checkout/customer service "bull pin" is centrally located in the middle of the store. My return was easy enough although I think their computers were a little slow during my visit.

Stopped in while I was at the mall to get a watch band resized. I inquired as to the price knowing…read moreabout what it should cost. I was quoted $36.99. More than double or triple what it should cost. And they weren't going to budge. I went across the corridor to Elite Jewelry where they did it for $10. Nice folks too. Shaws is now officially on my price gouging retailer list and reinforces the notion of shopping online. Saved almost 75% by walking 20 feet.