Just realized I've been going to Dr. Le for 10 years, wow. Anyway, it's been a wonderful experience the whole time. She is kind and thorough and her staff is always great. read more

Had a pleasant experience at this office. Dr. Bich Nhat Le was efficient, communicative, and gentle. I brought my two teenage grandkids in for vision checks. The office was clean and the staff very helpful and made you feel right at home. I would recommend! P.S. Try the Crape Crazy next door. Yummy!! read more

This review is more about the packaging than the actual product. And usually while I discard that type of review, this one is very relevant. All of the boxes that I have purchased have defective packaging where the clear plastic cover on the individual lens does not peel off when you take the top tab off. This results in me having to use a tiny scissor to cut the plastic off. Invariably I tear or cut one or two every time I am trying to cut a pair out resulting in incredible waste. So while they may be fairly comfortable once in the eye, getting them out of the packaging is too much of a problem, takes too long and results in tremendous waste ultimately significantly increasing the cost of the lenses. For that reason alone I'd never buy them again. Plus, being a busy professional, I got better things to do than playing Operation trying to get the contact lens out of this package at 6 am. it's ridiculous read more

I had a sudden episode of very blurry vision after working out very hard.. I called Dr. Lea at Eyeris, and the office told me to come in immediately. It was the most thorough 90 minutes I've ever had in an eye exam. Thankfully, the issue dissipated, and I learned that it might be a simple migraine. The entire office and staff were wonderfu. They took safeguards (masks, sanitization of *everything*, etc) to keep everyone safe during Covid. Dr. Le was so extraordinary, I know that she will be my permanent ophthalmologist. read more

My hubs and I stopped by the shop during vacation in austin. Even though we are just looking around, they are extremely patient and show us through and through and gave recommendations. My hubs is extremely picky but he walked out with a cute pair and ended up doing eye exam with Dr. Le. She is amazing. Austin people, highly recommend this place! read more

My partners and I have been seeing dr Le for about 5 yrs. she is very knowledgable and her staff is well trained and always polite. Her selection is smaller than some but only because she is very selective in the frames she purchases and displays. Her new office is modern and convenient. My favorite part is excellent selection of her Rx sunglasses. One time, the anti-reflective coating on my new sunglasses was defective. Dr Le saw to it that a new pair was sent to me right away and followed up to make sure the problem did not happen again. I didn't even have to pay for shipping. read more

EyeRis Vision - White frames. - Eyewear & Opticians Near Me - Austin, Texas

See all

First off, I've only used Yelp one other time to write a negative review. For the most part, I utilize this site for places to eat that are in the same location as me. THIS PLACE IS HORRIBLE!! Front desk has NO IDEA what they're doing. I had an eye exam over 6 moths ago and still have no contacts. Dr. Le put me in a pair of contacts that they didn't even have samples for. Some new brand that ARE STILL ON BACK ORDER AFTER 6 MONTHS! I went in over 3 months ago to check on the status of these "backordered" contacts and the front desk said, that they could finally order them for me (thanks for calling). Over a month later, still no contacts, so I called again. The man at the front desk said that they couldn't be ordered yet. I'm so tired of driving up to this place and picking up samples and having to use them for well over the 2 week period. These people will never call you, you have to call them. Finally got a pair to try and they were terrible, they kept shifting on my eye and I can't see anything. 2nd pair to try was a brand called Air Optix, same thing. They kept shifting and I keep having to adjust them while I'm driving which is super safe. I just want my old contacts back! Why try to fix something that isn't broken?!?! My insurance is up soon, and if I don't get to use my insurance for contacts I will be going back up there to have a word with everyone in that office. I went here to try to support a local business, but this business has been a complete waste of my time. Do not go here for the convenience! As I'm typing this my contacts are shifting as we speak, (still on samples) and I'm having to pause to touch my freaking eyeball to put them back in place so I can see what I'm doing. read more

Dr Le is great! And I absolutely love my new glasses. I don't have to wear my glasses full time so I wanted something funky and unique. Try had so many options! read more

EyeRis Vision - I love my glasses from eyeris vision! - Eyewear & Opticians Near Me - Austin, Texas

Warning bells started going off when I handed over a copy of my prescription, and the person behind the counter asked which prescription I wanted, that there were two (it says "progressive lenses" right there). By the time the up-charging, up-selling was done, vague answers to simple questions, the lenses would have cost $440+ with my discount plan. That's JUST lenses, not frames. Last time I trusted a boutique eye wear shop to up-sell and up-charge me, I wasted a month with migraine inducing eye strain -- and they did a MUCH better job at justifying each up-tic. And as great as my current ProDesign frames are, I won't spend close to half a grand on anything without making sure that expense is warranted. I checked my vision discount plan before stepping through the door with my prescription. Good thing I did. When the price quoted is close to half a grand, more than basic is required. I was being told that the prices were per lens not per pair (not true), that anti-reflective was a copay (not true, it's a flat fee). And $120 per pair base price does not divide or multiply into $214 in any universe, at least not evenly. I have no idea where they got their numbers, but I got mine from my insurance company last night. The two people behind the counter were discussing something about prices and someone "updating the system" last night, but at least one of them has a math problem. The person helping me just seemed clueless about why someone would have questions and unprepared to answer. The other person helping someone who just got out of an eye exam barked at someone's little girl, "Don't touch that" to some small piece of equipment on her desk. I had to grin at the hyperactive little girl who crept forward and touched it before wandering off. I could appreciate her rebelliousness. While the cost discrepancies were a deal breaker, there were a lot of little things that didn't add up to a good experience, from awkward, vague answers to basic questions, to standing at a counter for 15 minutes, and no attempt to build a customer relationship. My prescription came right back out with me, no glasses ordered after 15 minutes of standing at that counter. I had planned on getting lenses now, a new regular pair of glasses in a couple months, and a new pair of sunglasses and sportswear glasses in the new year. I will still be doing that -- but someplace else. One star for the premises being bright and airy. One star for carrying ProDesign. read more

I was in Austin for vacation with two of my girlfriends and happened to stumble on this cool hipster area with a optometry clinic that carried frames. The decor inside was the reason that attracted me to have a look. When I walked in I instantly felt welcomed and I couldn't take my eyes off the frames that were displayed on the shelves. The staff was very helpful and I couldn't help it and bought a Prodesign frame because it was just one of those that you cant find anywhere. Dr. Le was even kind enough to throw in some contact lens on my eyes to enhance my shopping experience so I can see myself better when trying on frames. Her expertise in style and knowledge of her products was beyond my expectation. Since my stay was short I've decided to buy the frame first and then have the lenses made at home. Nonetheless I was really impressed with her service. read more

I have been seeing Dr. Le at EyeRis Vision on South Lamar for probably about three years now. Not only is Dr. Le absolutely amazing, the professionalism of the colleagues working there is equally impressive . Dr. Le is tremendously knowledgeable, and the care that she shows about her patients as people is truly genuine. I can't say enough positive things about Dr. Le and the entire staff at EyeRis Vision. I highly recommend this office for their phenomenal service and exceptional expertise. read more

DO NOT GO HERE. I had a vision exam where the doctor insisted that I try a new brand of contacts. I told her I did not want to try a new kind since I had been on my same brand for 10 years without any problems. I tried her recommended brand and then got an ulcer in my eye, at that point had to pay for a $100 medical visit. I went in for my follow up medical exam to make sure it had healed (after $100 prescription eye drops), and waited for 40 minutes without being helped (there was no-one else in the office). I have been emailing them for my eye exam prescription that I paid $70 for and nobody will respond. read more

Dr. Le is great! Very smart, well educated and has excellent bedside manners. The lady who works the counter was a bit gruff but the older gentleman, manager I think, was wonderful made up for her shortness. Yes, I recommend! read more

Very inexperienced, unorganized and not worth the time or $. -Tech did not know how to use any of the machines and almost poked my eye a couple times with the glaucoma test. It seems he was in training so I don't blame him, but someone should have been supervising him until he learned what he was doing. All the tests then had to be redone extending my appointment a great deal. -Even thought my prescription was exactly the same as previous year I could only get samples and had to come back in for for a contact lense fitting (waste of time!!) -When I finally got to order my contacts, they quoted and charged me the wrong amount -When the contacts came in, no one called to let me know they had arrived and I had to call multiple times to follow up -When I picked them up and was given my rebate form which they factored into the cost options they showed me, it was EXPIRED!!! So with all their errors, my contacts ended up costing me $100 more than what I was originally told. -And on top of all that they are closed everyday during prime lunch hours that would be convenient for patients to leave work and have an appointment. I will not be back next year for my annual exam. read more

The receptionist was nice at first then very rude and seemed annoyed while helping me set up an appointment. They also told me they would call me back and that never happened. I got the vibe that this place thinks they are better than every other eye doctor, which is completely untrue. I never see anyone there, it's only a matter of time until they go out of business. read more

They know their stuff, they do, but they have overcharged on numerous occasions. Lost count honestly Go there if you like spending more than you should.... read more

Great place! Fantastic service and knowledgeable staff. Would recommend!

I had a terrific experience at Eyeris Vision! I was certain my eyes were perfect, but found out I needed a slight prescription. Dr. Le elegantly described what was going on with my eyes and what I needed. Maddie was exceptional at helping me pick out glasses that were comfortable and stylish. Thank you Dr. Le and staff! read more

I've had a lot of dry eye issues with my contact lenses until I started going to Eyeris Vision. I'm super happy with the new daily contact lenses Dr. Le prescribed to me. I feel like a new person in these new daily lenses. The irritation, dry eyes, and blurry vision went away. I checked out the frame selection too and am excited to pick something out in a few weeks. I've never seen so many fun frames before! read more

I was in Austin for a short vacation and needed to get some coloured contacts. I came across Eyeris vision as I was exploring the city. What caught my eye initially was how clever the name of the store was! I was immediately impressed and went in. The store is very clean and modern. They did a good job at displaying their glasses because it was easy to see each style. I worked with Dr. Le who gave me an eye examination as well as fitted me for coloured contacts. Dr. Le was very personable and informative. I don't have a strong prescription (about a -1), but she was nice enough to hook me up with a trial pair of daily contacts to try in case I ever decided to get prescription contacts. I've never worn prescription contacts before and it has been awhile since I wore coloured contacts so I was having some difficulties getting them into my eye. Dr. Le's staff saw that I was struggling and taught me how to wear them with a demonstration. He was clear and concise, and was very patient with me because it took me over 10 minutes to get the contacts in! My eyes were extremely tired and watery that day. I was very impressed with the overall service and the price was reasonable! I definitely recommend this store for anyone who is interested in great expertise, customer service, and product selection. I wish Dr. Le would venture out and open a store in Toronto! She's amazing! read more

I would definitely recommended this doctor and office. The doctor was very thorough, the receptionists were very kind and inviting, and the office was bright, clean and beautiful. read more

Been coming to see Dr. Le for many years. Even after I moved I still come back to she her! Dr. Le knows her stuff, is patient and explains the impact of her observations well. Services I've had taken care at Eyeris Vision include: checkups, glaucoma testing, dry eye alleviation, sun glass purchase and lasik read more

Wonderful eye practice! Dr. Le & her staff are very welcoming & knowledgeable. Dr. Le was thorough with exam. Nice selection of sunglasses & accessories. Definitely will keep coming back! read more

I only came to Eyeris due to it's location. Front desk looked confused as soon as I walked in, said I didn't have an appointment but they could "fit me in". 10 minutes later they apologized because they "saw my appointment after all". Dr. Le is nice but argued with me since I wanted a dilated exam and she didn't want to wait for my eyes to dilate. "You're young, you probably don't have any retina issues". Really lady? Who argues with the patient? She was nice up until I didn't want to buy her glasses, then she became very passive aggressive. She had the audacity to ask me what other glasses I'd be buying, then explained to me why the glasses I wanted were cheap. She just wanted to make a sale. Also, the physician seems to do it all. Receptionist, insurance verification, salesperson, technician and physician. Cool, but hire more staff. I won't be returning; if you're thinking about going to this place due to location - try somewhere else. read more