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    Extra Space Storage

    3.9 (85 reviews)
    Open 8:00 am - 7:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

    Extra Space Storage Photos

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    Emergency room, doctors visits, tetanus shot, antibiotics, and still infected. Incredibly painful.
    Cherry B.

    December 30, 2024 I received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say the worst part about their job is how aggressive they are towards customers. And there's a class Action suit against them for their bait and switch tactics. Not "good" Mormons who run this Utah corp! I need a good personal injury / property negligenc Lawyer. Google " Extra Space storage class action lawsuits." There are many. They are Corporate abusers of consumers. These assholes don't deserve your business

    March rent up 50% to $241 from $161 in February with NO NOTICE on AUTOPAY.
    Laura S.

    My storage rent went up 50% after only a few months with no notice. It was a bait and switch because I was brought in on a good discount price. I checked my emails and there was NO NOTICE about a change in rental price. Jumping from $161 to $241 a month after 3 months is ridiculous!! I've never had a storage place raise the rent earlier than a year, and I have it on autopay to get a discount, so I didn't notice the first month. This is a really shady business practice. I'm going to have to find another place to move my stuff after I just barely moved it. REALLY upset!!

    S S.

    For months, the large garage door has not been operating. This place has literally one job... to move things in and to move things out and store them. Without the larger door, it is much more trying, and they charge premium prices and always raise their rates as soon as they can.

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    5 years ago

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    Emily S.

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    19 days ago

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    Emily S.

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    7 months ago

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    1 year ago

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    1 year ago

    Months after leaving the unit vacant and informing management, still getting charged.

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    10 months ago

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    9 months ago

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    1 year ago

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    3 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    3 years ago

    Great place and help from Adrian! Would recommend, clean location and nice staff!! Come here

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    Emily S.

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    3 years ago

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    Emily S.

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    4 years ago

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    Emily S.

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    3 years ago

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    3 years ago

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    5 years ago

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    Emily S.

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    4 years ago

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    3 years ago

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    Emily S.

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    2 years ago

    Kevin is the best, everything was so easy and fast. Definitely recommend and will use again.

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    Emily S.

    Thank you for the kind words, Kate. We're glad Kevin was able to help!

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    2 years ago

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    Emily S.

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    3 years ago

    I've had a great experience with this location. The setup process and getting access to my unit was seamless. Adrian was very helpful!

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    Emily S.

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    3 years ago

    Adrian was very helpful in showing me my new unit. Glad I could get settled in easily

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    3 years ago

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    3 years ago

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    2 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    Emily S.

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    9 years ago

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    3 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    Had a great experience moving into our unit. Karyna was the best! Super friendly and helpful and provided us with everything we needed.

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    Page 1 of 3

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    WHen I was checking out of my unit, I spoke to Ryan again, and his customer service skills impressed me again.

    Mentioned in 8 reviews

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    You might also consider

    Public Storage

    Public Storage

    (58 reviews)

    Sawtelle

    This has been the worst experience I've ever had with a storage company. Our unit has flooded…read moremultiple times, and while we were offered a different unit, it was only at our own expense. It is moist and mildewed in my unit and smells when you get off the elevator. Then in February, we were robbed, and we just found out TODAY 7/19/ 2025--months later--when we discovered a brand-new Public Storage lock on our unit. We reported that our key no longer worked, only to be told our UNIT had been broken into. Shockingly, they had video footage of the robbery. Even worse--they never contacted us and failed to file a police report, despite knowing that several units, including ours, were hit. We were told someone allegedly rented a unit just to get the gate code and access other units. The contract they make you sign conveniently removes all liability on their end, while prices keep increasing--I'm now paying nearly $500 a month. Their only solution? "Call the insurance company." Absolutely unacceptable. At this point, I'm questioning whether this is an inside job. Beware of this company.

    I have been on the hunt all week for a very specific storage unit size with no luck--until…read moreyesterday morning when one finally became available. I didn't waste a minute and headed straight over to check it out. That's when I met John, and let me just say: he's the reason this review is getting five stars. From the moment I walked in, John was welcoming, patient, and incredibly helpful. He took the time to answer all my (many) questions, showed me the space, and even offered smart, practical advice on how to move in efficiently. His level of customer service honestly blew me away. To be completely honest, I've never had high expectations when it came to Public Storage--past experiences at other locations were less than stellar. But John completely flipped the script for me. I actually had two other reservations at competing storage companies that I fully planned to visit, but after meeting John and seeing the Cotner location, I canceled them on the spot. That's how good the experience was. If it were my business, I'd consider John a top asset. Someone give this man a raise--he's setting the gold standard for customer service.

    Extra Space Storage - Office

    Extra Space Storage

    (61 reviews)

    Absolute best experience ever! I was surprised at how easy the process was to rent a unit here…read more Very professional, responsible, responsive, CLEAN, and kind. Terry helped me out in deciding which unit was best fit for our needs. She not only made the process easy, but you can see how much care she puts into running the facility. The place is spotlessly clean and tidy, she's friendly and kind to everyone, and we feel very secure with the setup. Once you sign up, they give you a personal code to access the gate entry to parking/loading. You'll be required to enter the code again to enter the building. It's very secure. Thanks Terry!!

    I don't think there are any storage places that aren't at least 20% Scam. This place is only about…read morea 19% scam, but my stuff was secure and it was helpful to have it there because they run a tight ship, and don't let the local riffraff in. Even though I had a lock from another extra space they made me buy a new lock. So whatever the price they quote you - you have to add on a bunch of other things so unlike the airlines and hotels they don't have any rules in this industry of Self Storage. The price you start with will not be the price you finish with and it was quite an extreme jump and I think they get you because that first month everyone thinks you're getting their stuff out and no one does. So to pay 300 bucks for a small closet was ridiculous because I am prettier I could have gotten an entire bedroom in LA for $600 complete with kitchen and bathroom privileges.

    Public Storage

    Public Storage

    (115 reviews)

    Sawtelle

    Absolutely horrible experience for just the 3 months I was here. Very unprofessional. Several times…read morethe elevators were not working and only one worked. The first one if you had parked at the back near the third building you didn't know the elevators were out of order until you walked up to one. Super annoying. They adjusted my bill for two of the months but to have the elevators not working on different days. Random days that I would show up constantly. Just unacceptable buyer beware!!

    I have a mixed review... on one end the facility itself seems very secure and clean. You have 2…read moregates to go through and then also have a code to the elevator, which feels safe. However, taking a star away based on an experience and would like to give warning to others. I came about 20 minutes before closing to grab 1 item. I spoke to the person working and they failed to mention that if my car wasn't outside of the facility by 6:00 and 1 second, my car would be stuck in! I was at the last gate to the street exiting and the gate starts lowering and I honk at the guy in the office and he doesn't acknowledge me. Finally, he comes out with his backpack on ready to go, and says I can't open the gate it's automatic, and I am just so confused?? I told him that given that was going to happen the polite thing to have done is give me a heads up that the gate closes and doesn't open at all promptly at 6. I asked him what am I supposed to do, and he said you can call the number on the door and left (with me and my car still in the building). The customer service line doesn't actually connect to anybody and since It is private property the police can't assist. I ended up leaving my car and coming back in the morning, but want to give a heads up and suggest the employees give anyone that is there near closing a heads up the gate closes and CAN NOT REOPEN at 6:00 on the dot. Yes, I know that It is partially my fault coming near the end of the day but this place closed early and working makes that hard, if I was given a heads up I would have came back another day.

    Box City

    Box City

    (84 reviews)

    West Los Angeles

    I walked into Box City planning to buy about 10 boxes so I could ship some products out of state. I…read moreasked one of the staff members where I could find a specific box size, and he immediately asked if I needed help with packing. I had no idea they even offered packing services. I told him I had a bunch of items already boxed up in my car that needed to be repacked properly for shipping. Without hesitation, he offered to help bring everything inside and asked if it would be okay for them to repack everything to make sure it was secure and shipping-ready. Since it would have been a lot of work for me to do myself, I gladly accepted. I asked the front desk for his name -- Suhan. Soon after, another team member came out, helped bring all my boxes in, consolidated some of them into larger boxes, packed everything professionally, and got them ready to ship. Since I had arrived close to the end-of-day shipping cutoff, Suhan even told me he could personally drive my packages to the UPS center to make sure they went out that same day. That level of service is rare. As a business owner myself, I pay close attention to customer service, and the service I received here was truly exceptional. These guys are professionals and clearly care about their customers. From now on, anytime I need to ship something, Box City will be my go-to place. I highly recommend them to anyone looking for reliable and outstanding service.

    I've been coming here for over a decade and these guys are consistently friendly and always have…read morewhat I need. There's also easy parking in the back. Love supporting a small business.

    Extra Space Storage - selfstorage - Updated May 2026

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