Jocelyn was the absolute best. Answered every and any question I had and made everything so easy for me. Not sure if I could've done this without her. If she hasn't gotten a raise, she needs one ASAP. Definitely referring extra space storage to any friends and family that need storage in the LA area. read more

Jocelyn is great! Amazing facility completely recommend. Every time I come the facility is super clean and the customer service is great!

Walked inside the storage really confused on what size unit I needed to store my stuff, Jocelyn who provided excellent customer service helped me with my storage needs. She showed me different unit sizes and the different prices that were available. I ended up renting a unit in this location because of the great customer service and just how clean and safe it felt to be able to store my stuff in. read more

I've been using this Extra Space Storage location for years and they have consistently exceeded my expectations for customer service. I recently had the pleasure of working with Jocelyn and she was very responsive and helpful. If you're looking for reliable storage, reasonable prices and friendly employees, this location is where you want to go! read more

Corina the new manager is very helpful and accommodating. I needed some help with an issue and she made the adjustment and answered all my questions clearly. read more

I just started my lease with Extra Space so at this point I can only review the application process as well as meeting with their representative to get my lock, view my unit, and get my access code. So far, their service has been excellent. I spoke with Barbara on the phone on Thursday and she was helpful. I was able to review everything over the phone and was emailed the contracts to complete. On Friday, I went to the facility and was helped by Amaya. I was also able to purchase some boxes at their office. He was thorough and he made sure my access code worked before I left. It actually failed once so we fixed it and all is good now. I am so glad we did the double check! I will review this facility again in a few months when I have more experience with them. read more

I generally hate and am philosophically against everything having to do with storage. However, when my mom moved, I had to move my dads "collection" into storage until we could sell it. In all, we used Extra Space Storage for 18 months. Even with my negative feelings about storage, I had a wonderful experience with Extra Space, Karina, the manager, and the facility itself. They sent me a payment confirmation email and text every month so that I wouldn't have to worry about ending up on Storage Wars. The facility was always clean and felt extremely safe. When it was time to move out, Karina went above and beyond to assist me, staying open late to provide me information about my account, which she did not have to do. If you are considering utilizing a storage facility on the westside, you won't find better than Extra Space on Olympic. I was extremely impressed and pleased with all aspects of my experience. read more

I used this place for storing files for work. What a difference compared to Public Storage! The prices are high compared to other places in the county, but hey, it's the Westside and Santa Monica so it's typical. The staff are super nice and there's plenty of parking. There's also a loading dock which makes moving quick and easy. The only downside is that it's on the south side of Olympic, so if you're coming from the east, you're going to have to drive past and make a u-turn. read more

Never in my life have a been so disappointed with services not only was my employee harassed racial profile in front of my son but the demeanor of this representative William Smith was so rude and unprofessional to my employee and to my son to belittle them and to harass them. My employee and my son are very hard-working people clearing out astorage within a 24 hour to 48 hour time frame as given to us by storage treasures we filled our agreement but we're denied our deposit back that we had given at the beginning of our contract this man did not only belittle humiliate embarrassed but Was so proud of his demeanor towards my employee and my son will I ever do business with them again read more

Ryan E. made the entire process of figuring out size and dates, etc. an absolute breeze. Thank you so much, Ryan, for all your tremendous help!! read more

Extra Space Storage - Ryan E. made the process SO easy! Thank You so much!! - Self Storage Near Me - Santa Monica, California

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Totally unresponsive to my request to cancel. They are always out of the office and never return calls. I wouldn't use this facility if they gave it to me for free! read more

They lied to me and told me that the rent wouldn't increase for at least a year. Guess what? It went up $50 within 4 months. They know this. It's bait and switch to get you to sign up and move in with a lower rate, and they know it's a hassle to move out once you're in. This location smells of human feces inside, there are homeless living inside the units and the staff doesn't seem to care. Not reccomended. read more

Excellent service! Damien and Jocelyn both helped me complete my rental and everything went smoothly. They were both very nice and attentive. The facility is is easy and convenient, even having a space inside on the 2nd floor. read more

Classic bait and switch tactics once you move into your unit! I moved all of my items in 2 months ago and they just sent me a notice that they're increasing the rent by 25%! Take your business elsewhere. read more

This facility is the best storage place I have ever used. Terri made moving in so easy and convenient. She was professional and friendly. She was available whenever I needed something. She went out of her way to work with me when I was moving out. She keeps the place super clean and it always smells good. I felt safe going to my unit at night whereas that has not been the case at other storage facilities I have used. I highly recommend this place if you are looking for some great customer service in a clean and safe environment. Thanks Terri. You are awesome at your job. read more

Great management team! Always hospital, considerate, and willing to work with you to address any issues (i.e. Late payments/access issues) Well maintained site: clean inside (hallways; restroom) & outside (parking area); pretty well lit Would love to have 24-7 access to storage and/or dumpster area, but I understand why those features are not offered at this location. Used these guys on two different occasions during the past three years, and I would definitely use them again and recommend to others. read more

Run, do not walk away from this self storage facility. My unit was broken in to over the Fourth of July weekend and the staff have been completely useless. Since the burglary had to have taken place sometime between today and last Saturday (July 3rd, '21) they said that they were not responsible because there was no one on the premises during the time they were closed. However, they NEVER have anyone on the premises after they close until they they open, whether it be the next day or over a long weekend. NO SECURITY, WHATSOEVER! EVER! When I asked if they had reviewed the security tape they acted very suspicious. I asked if the actual facility showed any signs of burglary (since there would have to have been in order for someone to have been able to access the individual units inside.). They would not give me a straight answer, which is why I know it was an inside job. After they called me with with the news at the end of today, I immediately went to the facility and there was already a couple ahead of me who also had be burglarized! They had had their stuff in their less than a week! I told "W.", the front desk guy that I was going to rent a Pod and empty what is left of my belongings in their storage units (I have two) in to the Pod and do you know what "W." had the nerve to say? "Well, you can't have it (the Pod) here on site more than 24 hours because we can't guarantee the safety of your belongings!" Gee - I think I'll take my chances, dumb-ass. read more

The manager Jude is awesome! She really took the time to show us the storage spaces and let us pick the one we truly want. No upselling. And she gave us the internet price. Truly a wonderful experience. As for the storage, ExtraSpace has been our go-to place. Their storage locations are always clean and well-maintained. read more

Be very cautious. This place does not have security and gets broken into. Do not store anything you care about. Our unit was broken into with a crow bar. On top of not having security the locks can very easily be broken into with a crow bar. I was notified about our unit being broken into without even an apology. I was told I needed to call the police as the facility doesn't even report the break in. Beware!!! read more

My experience for Extra Space Storage has been awesome. From booking the storage unit to checking out, everyone I've worked with there has been sooo NICE. Ryan the manager called several times to confirm my unit, and also provided me numbers to call in case front desk person was showing unit around. If you talk to him, you can just tell he's a good guy. The day I was going in to book my unit, I had called and let front desk know that I might be late. He assured me he'd wait, and it's ok... Once again, Nice! WHen I was checking out of my unit, I spoke to Ryan again, and his customer service skills impressed me again. The entry in and out of the parking lot into the actual storage unit has a gate, which needs a key security code. So, not everyone can get into it. THe few times I've been there felt safe, and clean. I'd recommend this storage unit facility to everyone! Ryan, and his Team do an awesome job on customer service. Keep up the good work guys. read more

I really appreciate the friendly service at this location, they do not hesitate to help out and try to solve any issues. There's always somebody on site and it's really clean!! read more

I've worked with Ryan, Jude and Scott at this location and all three were consistently knowledgeable, friendly and professional. The facility was clean and well-maintained. Scott went out of his way to assist me when I was moving out. Overall, I had a great experience at this location. read more

I stored my belongings here for a few months while in the process of moving. This place has amazing customer service. I really did a lot of research before choosing this one, and in the end, this place exceeded my expectations. Every interaction with management and other employees was absolutely fantastic. Payment was also very easy. The place is clean, secure and they have many perfectly functioning carts to help you get your stuff in and out. There was one time I came and they were fixing the elevator. Fortunately, I didn't need it at the time, but had I, it only would've been a short wait as when I came back everything was fixed. Clearly, they make sure when there is an issue that things get fixed immediately. I can't recommend this place enough! read more

Great Business. Helpful, easy, great prices and deals, Jocelyn was friendly, efficient, and easy to work with!

Scott was amazing to work with! He made my experience very memorable and I would recommend everyone to rent from this location the staff is amazing and they have wonderful deals. Thanks for all the help Scott! read more

Thank you Scott for all the help. I have to bring up the professionalism the manager Scott provided while I had my storage unit with Extra Space Storage. I chose this place because of their cleanliness and their customer service. When I walked in I was welcomed with a smiling face. Accessibility from parking to storage units was awesome. Would highly recommend this location to anyone looking to have a smooth process between checking in and checking out. The awesome service and cleanliness was a huge plus. read more

I still have to go to storage about once a week, I think the staff has changed and I have to update my previous comments. The people working here now are both professional and friendly. The bicycle riding has stopped and rarely do I see someone without a mask. I also have a unit at Santa Monica Mini Storage, and I much prefer having to come here; the parking and the access hours are much better. read more

Was a customer here for several years. Thoroughly satisfied with my experience. I originally moved in with the previous owners. Completely smooth transition. Ryan was especially helpful in my navigating all of the new labeling, etc. I would recommend this facility because it cheerfully delivers everything as advertised. There is ample secure parking and a loading dock to accommodate a straight truck. read more

I met with Amaya today at the location on Olympic Blvd. He was extremely helpful and answered all of my questions about renting a unit! I was having trouble deciding what size would best accommodate my needs - and he alleviated all concerns! I felt very happy reserving a unit at this location - and look forward to updating my review in the coming months, as I'm sure it will be a great experience renting there. read more

Mario was very helpful in my effort to reserve an additional unit. Thanks Mario!

Best storage place on the Westside! On-site manager Ryan is super patient and helpful to make the entire process/experience as pleasant as possible. He addressed all our concerns and was very accommodating all-around with explaining the move in/out process and all the various options. Would highly recommend!!! read more

Ryan E. Is absolutely wonderful! He goes above and beyond to provide excellent customer service!

Neat and Clean. Good Security. Could be a little less expensive.

I have rented a storage a time or two in the past and honestly this facility is awesome! Ricky and Michael are so kind and were able to help me time and time again. Yes, you will pay a little more than other storage facilities in the area but the convenience and cleanliness of the storage grounds makes it worth it. You can pay online or in person and the staff are always willing to assist you with any questions or concerns. read more

I had a great experience with Ryan and highly recommend him and Extra Space Storage

I had an excellent experience with Extra Space Storage! The facility is new, clean, safe and convenient. Michael set me up quickly, was knowledgeable, pleasant and extremely helpful. I highly recommend this facility when selecting your storage needs. read more

Extra Space has come through for me yet again! I set up my first storage unit there with Michael's help a couple of months ago. The facility is well maintained, access hours are incredibly convenient, and staff is very helpful. When I needed a second storage unit at the last minute today, Michael came through with flying colors. With movers on the clock, he set me up quickly with a unit that worked perfectly. Five stars, well deserved! read more

I met the great support from Amaya from the beginning till the end. That's please to work with you. Thanks a lot, great storage.

Ryan is a gem. I've used other storage elsewhere by this company and sadly, Ryan's responsive, friendly touch is sorely missing there. I mean, other locations are awful compared to Ryan's organization on Olympic. read more

This is an okay storage solution if you're not in need of temperature control. Staff are cheerful and helpful. It's clean inside, the elevator works well, and there's a larger roll-up door when you have a pallet full of stuff. Sometimes it can be hard to find a dolly--especially if someone has a moving company there, because they hog everything. A couple notes: the interior walls are pretty cheap drywall. There's no ceiling over the second floor units, just a wire grid. Sometimes, parking can be a pain, based on where the ramp up to the entrance to the storage unit is. I'm also not a fan of where the key entry locations are, because it means you're either on the wrong side of the "road" going in or coming out. Please, for the love of sanity, don't even think of asking a moving trailer to come in here, because they have to back in (blocking eastbound Olympic while they do so), and then blocking any parked cars inside the facility gates. Hallways inside are about three or three and a half feet--just barely wide enough to move a flatbed dolly through. Also, there are actual doors that swing out, instead of the roll-up doors that would save space and provide more security. It looks like this facility was purchased from another company, so I can't blame them for that. There's a strange odor lingering in the second floor--kind of like "vet clinic/animal feed", not terribly pleasant. read more