Hyrum was very helpful when we went to close out my mother's storage unit. Thanks again for the great customer service!

I just want to rave about Regina! What a beautiful and vibrant soul. She operates that facility with such pride and professionalism. She's very positive, friendly, helpful and knowledgeable. Made our experience a great one. Will definitely recommend/refer this particular location because of Regina! Also, very clean and organized facility. Plenty of parking. Many restaurants and entertainment all around!! read more

Of all the companies I've used for Storage through the years, public storage takes the cake for being the most unethical. I've complained to the Better Business Bureau and fortunately got three credits from my credit card after sending in a video of the front desk unable to tell me what the charges were. Look elsewhere for storage unless you want to be ripped off read more

I had the pleasure of working with Regina. She was kind, professional and attentive. Her customer service was top-notch, and I appreciated her knowledge, as it was my first time renting storage space. Thank you, Regina! read more

Regina was polite and helpful. This was a seamless experience in a tough moment. I appreciate the five star service. read more

Public Storage - Rental office - Self Storage Near Me - Los Angeles, California

Very friendly cashier. Open on Sunday morning. Had everything I needed to move my daughter and was conveniently located with ample parking.

I recommend this Public Storage due to the ample parking, accessibility, & cleanliness. Sawtelle can be a very busy area amongst so much residential so it's convenient to have a close drive to drop off items. The associates are also helpful during work hours, namely Regina who always has a smile & friendly conversation; maintaining the lot & building when I visit. read more

I'm not a big reviewer but I think this place deserves it! I originally chose this facility because price wise, public storage is much more cost effective than other storage companies, and everyone was raving about how wonderful the manager, Regina is. Well I can attest to the fact that she truly is a wonderful manager and my experience moving all of my stuff into storage went so smoothly thanks to her! She made sure to quickly activate my elevator code (you have to show ID the first time so they know it's you) and made sure I knew where my unit was and could operate the elevator. The place is super clean and modern, and there's ample parking too. I'm glad I chose this place! read more

The customer service at this place never ceases to amaze me. I have had a storage unit for quite a few years. I don't go often but went today and Karen, the very nice woman who was at the front desk, went out of her way to be helpful. I wish all customer service reps were this great. It's rare to meet someone like Karen. She was kind, helpful, personable and polite. read more

Since I rented a space here I have been hassled with THREATS of public liens on my property even if I get the bill caught up. I was two weeks late. Stay away from this place! If you forget a payment you won't ever see your stuff again. Two weeks late and they threaten me, I won't have access to my things even if I pay! Huge late charges. They also have not fixed the deadly dangerous front sidewalk. It is non-ADA and I fell off it in my wheelchair causing injury to both my knees. They used to have great people working here. I don't know what happened. read more

This is the WORST COMPANY IVE EVER USED!!! After 3 years and two units with them they raised my rent dramatically overnight! It when from $430 to $600!!! There are offers on line for half of the price their charging me for the same size unit!!! This company is a SCAM!!! Corporate and regional have yet to contact me after weeks of trying to get ahold of somebody!!! I moving and taking my business else where! HORRIBLE BUSINESS read more

I called and went to this location to rent a space. The manager Carrel was extremly helpful and polite. She went above and beyond and answered all of our questions and took excellent care of us. The facily is very clean and orgenized. I highly recommend this location. Thank you miss Carrel for your professionalism! read more

Regina goes above and beyond for the customer. She always provides excellent customer service with a great attitude. After being a customer of this facility for over 10 years, and after having had storage units all across the U.S., Regina is hands down the best manager we have had the pleasure of dealing with. read more

A very good facility, was easy to sign up, with good communication from the staff and online. The space itself is large, clean, accessible and much better than my prior space with another company. The app is also easy to use and quite handy. My only issue is that the staff promised to let me know if a larger space became available, which it did, but they gave it away without notifying me because another customer who signed up after me pressured them. Not well handled. Regardless I recommend this good facility and am happy with the location and space and service overall. read more

Love this place! Regina is the best. She set me up with a storage unit quickly & she was so knowledgeable in helping me choose a unit size. Love Regina- she is the best! She made my move super easy. read more

The manager is really nice but I have had the hardest time securing my unit online. Nothing works, the assistants--virtual or real--can't help. I just want to flag this. read more

I rented from this location between 2012-2015. my unit was robbed. no cameras, no proof. at least protect what's inside. cameras are a must. never put jewelry inside. they don't care; they don't even do walks through the building to check locks to make sure it's all locked up. read more

JB and Claudia were of great service. Process was super easy and the perfect place to store my things for school over summer.

Mazell was amazing and so helpful. She helped us get refunded for a cancelled reservation and set us up with a new unit. And the location is clean, secure, and easy to get around. Fantastic experience :) read more

Regina is so wonderful to work with. She was very knowledgeable and helpful. Site is very clean and safe.

The elevators don't work. During off hours of the office I called them, she told me the reason nobody is there is that the rental office is closed ! Such a dumb answer. And she told me she can not help me. read more

Needed a temporary place to hold a friends stuff, while sorting it. It's clean and easy, reliable access.

Walked into grab boxes and tape - pleasant experience and laughed with the lady helping me! Felt the way you want your neighborhood stores to feel :) read more

I was totally robbed. After 13 years of paying on time. Lock was taken off and put back on after my priceless sports memorabilia was all taken. No cameras, no security! They take no responsibility of this negligence and lack of caring at all!!! 23Units on my floor we also robbed last month!!! They have 100's of lawsuits against them all over the country. My unit was on the 2nd floor at Sawtelle and Olympic. Inside job. If you EVER put your things in a storage, be extra careful and try to set up a camera. Good luck and DO NOT GO THERE!!! Law suit !!! read more

I went to get a storage yesterday because the current one I have is not working out. I worked with Otis and he was the most patient and helpful employee. I had my two toddlers with me and I was getting overwhelmed at times but he made the experience very calm and easy. He has a great attitude and personality and I'm grateful for his help. read more

I've been going to this location for a year and I need no other. Desiree, Breanna, and Regina are the best people I've ever met in the industry and I couldn't ask for any more courtesy, knowledge, or help from them than they already provide. I show no love to any other Public Storage than this one on Sawtelle and Olympic. You better be fighting to get a unit in here. read more

This place is great!! Clean, temperature controlled and secure. Regina went above and beyond to find us a great unit that was perfect for our needs. She really made the process simple and easy! While I was there I also watched Breanna do a lock check- making sure all the floors were secured. These gals are great. By the way- great customer service was provided but it should also be noted that Regina went above and beyond with her positive attitude and infectious laugh- made a stressful moving day much much better!!!! Thanks!!! read more

Regina and the team at this location were friendly and helpful when questions arose or I need assistance. I highly recommend!

Renting a storage unit and moving stuff in isn't something we looked forward to, but our experience at this location has been fantastic so far. I made a reservation online and was called right away about making an appointment to come in. We were able to come in the same day and we were greeted by the lady that called. Her name is Regina and she is amazing. She actually made our experience of getting a storage space enjoyable. She has a whole lot of personality that is so positive it just makes you smile, and she is very thorough in explaining everything to you. She also called a couple weeks after to check up and see if we had any questions. This location has plenty of parking and it's easy to get to. There are plenty of storage places in the area, but Regina makes this one the best. read more

I was there last Monday or Tuesday and Keri (sp?) and Regina were really helpful during my move-out and helped me retrieve my lock when I forgot to remove it. The facility is well-kept and easy to access. I moved across town, but otherwise would've kept the unit. read more

My review is specifically for Regina, the property manager. Every time I've dealt with her, she has always been so friendly and just genuinely pleasant to interact with. It's so rare anymore to experience excellent customer service, and I feel it's important to acknowledge. read more

Bathroom has been out of toilet paper & on occasion lock didn't work, a/c is not maintained so it is very hot when you go to retrieve or deliver something to your unit. Considering the high fees and constant price increases, some money should be used to maintain. read more

One of the cleaner storage places I've been to. Convenient and easy access. Regina & Delores are always helpful & courteous, even when they call about a payment reminder. Very friendly. My only negative is that the elevators take forever to close. But I've been to a lot of storage places over the years and this is by far the best. read more

Don't fall for the $1 crap, it's a SCAM! What they don't tell you is that there's a $22 "setup" fee for them to punch a few keys into the computer... AND if you didn't bring your own lock, it's a whopping $16 for a chunk of metal If you're late on the payment by just 1 day, $30 late fee Oh guess how much the second smallest unit is after the first month? $200 If you move out one day late, they won't waive anything, they'll just charge you! Scam artists! Save the money and just rent a bigger apt/house read more

Regina is absolutely amazing! She is full of positive energy & extremely helpful and friendly! Needless to say, she is one of the main reasons why we rented this space without any hesitation. This is our first time we ever rented any storage at all. It's been surprisingly easy and pleasant. They have carts for us to use. And there are boxes and tapes available for purchase at the rental office. read more

This review is for the actual storage store that sells supplies for packing and shipping! Stopped by to pick up supplies to help protect my husbands surfboard since he was planning on checking in his board for his international boarding trip. There's only one guy working the store and he was very helpful in helping us buy what we needed and help explain which product to use and also how to use it. At the end we got this plastic wrapping roll to help protect his board and it was much more affordable than what we initially was planning on buying which was a cloth cover and taping it. There's plenty of parking and it's easy to get in and out of this place! read more

Regina was very energetic, great and she was very informative and very patient with me. Definitely ask for her when renting a unit. read more

4 stars because they will not let me access the 1st floor bathroom. This is stupid and needs to be changed. Especially those that need unit access after hours!!! Common management, no point in locking a door that accesses locked units. Let us all use the restroom. I would even pay extra to get a code to use it!!!! But 5 stars for the awesome, friendly, great human being named Regina. This girl needs a promotion!!!!! If you call, ask for her. Super friendly and funny. I came in about 4 times and even waiting the 4th time to see her since she was off one of the days I needed to come. Awesome service and knew her stuff and very professional. Wish everyone at businesses were like her. You could be having a bad day and then run into this person and have a change of attitude that's how great of a vibe she puts off!!! Thank you so much!!!! read more

This storage place has great customer service and best employees Regina and Delores, they answer me a lot of different question. Really thanks for you two. read more

Regina and Dolores are amazing!! Very kind and energetic ladies that help make my move from NY to LA extremely seamless. I'm very pleased with their service and would recommend them to everyone!!! read more