Nathalie was so wonderful and patient with my questions. She walked me through every step of the moving process and followed-up with phones calls for my convenience. I would definitely come back and rent another space with Public Storage entirely based on Nathalie's customer care! read more

Due to circumstances: my parents and siblings passing away over the last four years, I needed to vacate my parents property and store contents. My review for this Public Storage location in summary: Positives: Public Storage is a national brand and a few relatively professional staff, nationwide locations and convenient features like auto payment app. Negatives: Storage rent increases frequently and is not competitive with other storage facilities. The storage unit place has many flaws, floors and walls aren't marked so it's easy to get lost, maze like unit numbers are not sequential, not in order. Some doors in the hallways tend to self lock, blocking your path to the exits. There is no air conditioning, no fresh air. During a few hours of loading, unloading and organizing you will get shortness of breath and perspire profusely. To conclude, if there were other options at the time prior to renting this facility, I would not rent Public Storage in the future. The overall staff are helpful but upon my move out, the staffer named Victor who stayed a while to help my sister and I clear out the hugh empty wardrobe boxes into a hidden dumpster they did have but NOT available for customers. Victor helped post exit sign to help us navigate through the maze like hallways to find our way to our unit and to the exit elevators. And more importantly, after having my unit here for over 3 years, most Items were in tack and secure despite the homeless people that loiter the area. Unless it's the last resort, I will probably NOT return and reluctantly recommend. read more

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There is no signage saying it closes at 6p anywhere. My husband and I tried to leave at 7p and were locked in. We called customer service and no one would help. When we finally reached the manager, she told my husband she couldn't do anything to open it and then said she wouldn't leave her home - so seems she just didn't want to help. It is unfathomable that there is no sign saying it closes at 6 - especially when most stay open later. I've never had a worse customer service experience. Also this location seems to NOT have a gate code option. Had there been one, they could have provided a code for us to exit. So not only was there no information suggesting it closed at 6, there was also no gate code option offered at almost every other Public Storage facility, and no one willing to do anything to help. Bravo Public Storage - you hit a trifecta of incompetence. read more

Amazing service, spoke with girl cece .polite. When she has some customers on the phone , she'll try multi-takes with other customers. Keeping the storage space very clean. Value that could talk to her more read more

Excellent service by Hyram, who went out of his way to help and provide excellent advice with a smile!

I have been using this facility for 6 months and it has been a fantastic experience. Ercan has been amazing to work with and is always friendly, polite, professional and willing to lend a helping hand. The facility is clean and very well managed. Ercan goes above and beyond and has helped me a few times with awkward boxes. Would highly recommend this facility. read more

Ercan provided the best customer service. He made renting a storage so simple and provided so much help from beginning to end. If I ever need a storage I will be coming back to this location. Thank you Ercan read more

Ercan (pronounced Erjan) provides the best customer service I have ever experienced anywhere. He's made renting 2 storage units so seamless and is always ready to help. It's a hot day and you've been moving stuff into storage units for 45 minutes, Ercan to the rescue! He offered me a cold bottle of water. You suck at backing up a uHaul? I do! LOL. Ercan to the rescue! He guided me patiently to help me back up the uHaul as close as possible to entrance. He's genuinely such a nice person and always has a smile on his face! read more

(Spoiler alert: EXTRA SPACE STORAGE is where you want to go!) If you only just want to store your items with clear communication and simple/logical procedure, do yourself a favor and STAY AWAY from this Public Storage ("PS") or any PS in this region (I personally would stay away from any PS nationwide though). From the moment I booked my unit there were problems and a ton of misinformation I had to deal with. I upgraded to a bigger room off the bat, being ok with forfeiting the first month 1/2 off, and paying them MORE, and even that was a problem for them. Difficult and frustrating, but I got through it and then 6 months later they raised the rent. So I moved into a smaller, cheaper unit and thus had a credit on my account, which by the way I literally had to have an argument about as I was given misinformation by the office employee (who admitted fault) yet the Senior District Manager didn't want to honor her own employees lack of training/knowledge on the matter... so sad. After moving into the smaller unit I was so turned off by the managements lack of care and continuous misinformation that I moved out by the end of that same month. It has now been almost 3 months since then and I have left 3 voicemails for the Senior District Manager, Katie Rodriguez, to return my money to me as well as 3 voicemails for Dorsa Maghsoudi, the District Manager, and neither will respond nor refund me the money I am rightfully owed. SHADY AF! The people here do NOT care about anyone, their bathrooms are almost always out of order or if open have been super gross, and the storage units have no lights in them or outlets to plug a light into. Workers are often not on duty, the employee turnaround is incredibly frequent, and they will nickel and dime you for ev-er-y-thing. The homeless encampments surrounding the entire corner property is just an added bummer. Spending the money to move to "Extra Space Storage" was the best decision ever - literally a night and day difference from PS... Extra Space has been so so wonderful, super helpful, and they communicate incredibly well - even through text if wanted to make it easier! Everything has been so easy with them, how it should be! read more

just rented from this place. I have a service dog. he has accompanied me every time I've been here from the move in date to inquiring about it before I ever purchased the unit. No one ever said a word about my dog plus I've seen multiple other dogs here as well came today took a trolley to the elevator, and get stopped by someone peering around the office door saying can't have a dog in here rudely I stated that I have had him since the day I came in inquired about the unit and had always brought him in and has seen multiple other dogs. She claims she was the district manager at that point. I didn't even tell her he was a service dog I was so mad I just left. I turned to say to her he was a svc dog and she was gone sitting back at her chair. they had swarming termites the second time I came and I complained. and sewer issues w no toilet access bc of this. complete unsanitary and has been going on for a while. It's bubbling up as you pull an out of the drain. read more

First time storage space renter here. I went to the Public Storage place on 2300 Purdue avenue and was seamlessly able to get a unit promptly. The person that helped me was named Ercan. He was knowledgeable and courteous and went over the details with precision. He made the transaction a snap. read more

Superior service. Ercon helped us so much; friendly, patient, professional. So nice that we can still get such personal service in today's robotic world. Thank you Ercon. read more

Ashley was a great help! She explained all the options and answered all my questions. I will be back!

I am currently at this location trying to move in. It's 2:40pm and I've already been here once today (at 11:00am) to check in for my unit. When I came back to move in there was no one on duty and Erica from the front desk had failed to remove the lock on my unit so I had to wait upstairs with my stuff until she returned approximately 20 minutes later. Since I had unloaded all my belongings from the moving truck it was apparent that I didn't need a 9x10 unit but actually a smaller 5x10 would work just fine. Erica informed me that after checking with her manager (Matt Levitt) I wouldn't be allowed to switch to a smaller unit and retain the promotional pricing. It's now been another 15 minutes and I'm standing in the office waiting for Matt to contact us so we can resolve the situation. I've decided to just move in and pay extra since Matt is still on another call. So far the only helpful part of this experience has been Erica calling to let me know I'd given her car keys instead of their bathroom key. Update: Now that I'm back downstairs from moving my last cart of belongings Erica said Matt is willing to let me vacate and move everything from the larger unit to the smaller unit, which I unfortunately don't have time for now as I have to get to work. What a day! Update: Oct 30, 2018 I just vacated the unit (29 days later). Found a MUCH better Public Storage facility run by a different regional manager. Address is 22222 Ventura Blvd in Woodland Hills. Much cheaper, cleaner and overall more pleasant experience than I had here. Hope you can avoid the hassle that I had to deal with!!! read more

Public Storage - Self Storage Near Me - Los Angeles, California

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Today I went in to complete the paperwork for multiple storage units. I met Miss Mazell who had been sent from another location to staff this one. She was so patient and kind despite not having worked at this particular location before. She took the time to show me where my units were located and explain what other options might be available for my situation. Miss Mazell was very knowledgeable about procedures and thorough as well. She was very organized and helped me through the paperwork quickly. I really appreciated her professional and kind assistance. read more

this is the absolute worst business i have ever had the displeasure of using in my entire life. at 6pm when they close everything automatically closes with no warning and no employees were on site to make sure everyone is outside of the location. one of my movers had to sprint out of the closing roll up gate and barley made it out of the building. Me and my movers got trapped in the parking lot behind the automated gate for 3 hours. When i called after hours gate assistance they told me the only way to get out was to call the local non emergency number. When I expressed my frustration about how illogical this system is they hung up on me several times. I had to call the police to open the gate. The following morning there was no one there either. They called me the following day to scold me about the damage i had caused to the gate... There are rarely employees on site or operators on the phone during business hours so if you have any sort of problem, which I'm sure you will, you are on your own. This storage is in an unsafe area and is not secure. read more

Public Storage - me trapped in public storage - Self Storage Near Me - Los Angeles, California

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I am gonna give it 4 stars. Dolly for u to use if you don't got one urself. Place is clean and well kept. This is a storage place, so that's all folks! read more

Oh my goodness! So I reserved a storage unit on Friday... today... and wasnt supposed to go in to view it till tomorrow ... but I walked into this office at about 4 or 430, and was greeted by a very nice lady named Erica. Hope I spelled it right. Such a friendly person, so kind. Had no issue at all with showing me the unit a day early. Once she shows it to me, it's super clean, ready to use, and perfect my things! She asked me what I was storing and even gave me some great recommendations on which items to purchase so my things would stay clean and safe. Erica is a true customer service professional and I believe we lack this high grade of assistance everywhere these days. She made my tough day turn into a sheer delight! Thanks Public Storage for having such a great person behind your counter!!! I'm definitely telling my friends and family! read more

Horrible Customer service. Employees are incompetent and hardly know what they're doing. I've gone In multiple times to find workers on their phones or no one at duty. Stay away! read more

Friendly customer service, clean facility, and easily accessible. The lady at the front desk was nice and accommodating

Moving is stressful, expensive and time-sensitive, customers are not likely in a position to shop around. Public Storage knows this so they don't really care about building customer relationships. My experience was horrible because the location at 4th and Rose canceled my reservation even though I had an email confirmation telling me I was set and just had to show up on the day of my move-in. Every guy I spoke with was unsympathetic and/or inept. The best offer I could get was $60 more than my original reservation and these guys wouldn't even pretend to give a crap. 0 stars! In a struggle to find some place I visited several PS locations in the area and Purdue was the one, thanks entirely to Kenyon. Finally, customer service! She went above and beyond, recommended an even better unit than the one I reserved and just made everything go smoothly. It was like night and day from what I experienced over at 4th and Rose. Even though this location is 3 times further from my house, I rented here because Kenyon is the kind of person I would prefer dealing with in the long term. She's smart, quick and customer service oriented! I don't feel my blood pressure rising when I talk to her! ALL THE STARS. Oh, and shout out to Patty over at the Washington location, that building is no bueno but she is a gem. She called around for me when I was in a bind and was just a totally awesome lady. read more

If I could give this place 10 stars, I would! I know, I know.... it's a storage space. What could be so special as to make me - who loves reviews, but hates writing them - actually review this place? AMAZING CUSTOMER SERVICE!!! It's so hard to find now-a-days, that when I see it to this level, I have to reward it. My main interaction was with Erika, who's only there 2 days a week, but you'd never know it! She was friendly, and had truly helpful suggestions... and not "I'm trying to sell you stuff" suggestions, but "I want your life to be easier" suggestions! I am not a morning person, and I was on 3 hours sleep with a toothache, and I swear to God, I left that place smiling and promising myself I would review this place. It took a week or so, but for me that's super fast! I'm rambling at this point, but if you need storage and want to deal with nice, knowledgeable, helpful human beings, come to this particular Public Storage. Oh, and when I came back to move my stuff in, I met Kenyon, who's there the rest of the week too, and she was awesome as well! Again, super helpful and warned me about stuff I never even thought about, but should've. read more

The most unethical poor management I have ever experienced in a large company. If you have the misfortune of renting a space here be prepared to be called 15 times a month if you are late. They lied about the auctions over and over and eventually I had to let it go due to unemployment. They assured me my pictures and important documents would be returned to me. No one will return my call. Christmas ornaments going back 3o years homemade with my kids pictures are in a landfill somewhere. My daughters box of lifetime memories of no financial value GONE. Who ever runs this company should be ashamed. read more

They continue to raise the price. Totally predatory/bait and switch-like. I don't know why storage is not regulated better, but I literally picked up some cards to find a better storage facility that doesn't try to screw me and I intend to make a change this holiday season. read more

Reyna was such great help!! I asked a lot of questions and she answered each one. Once again this is my favorite public storage place thanks to her and her help. read more

So far 1 star is too much. Reserve a unit online and they'll give it away. Receive a multitude of confirming emails and even a phone call asking if I'd like to view my unit, 1day prior to the scheduled move in date. After informing them I viewed the space 1week earlier, I asked that they check the cleanliness, because whem I saw it, it was filthy. They said sure let me go and check and called me back saying, that unit has been rented . Yes 1 day prior to moving in to a particular sized and style (driveup 10x20)unit, it is suddenly "No longer available". Never mind people's lives public storage. Anyone who gives their business to this place, you've been warned! read more

Do not get suckered into renting a place here. They get you in with cheap monthly rent, and then almost immediately raise the rent. They have since raised my rent every few months. Went from $80 to $165. It's crazy. F these guys! Looking for a new place now. read more

Erika is FANTASTIC! I've been using this public storage location for a few months now with few (if any) issues and intend to stay here because the staff is GREAT! Just this Friday as I was leaving the parking lot I accidentally locked my keys in the car. I ran to the office freaking out that I'd be late for another commitment cross town and found Erika, who came outside with me, tried to trick the age-old locks in my 20 year old car, and waited with me for as long as it took AAA to arrive. She stayed longer than her shift that night just to help me. I would have definitely felt unsafe (and probably been hysterical) had she not been there, cool as a cucumber. THANK YOU ERIKA!!! read more

Dolores is amazing. Efficient, friendly, and competent. Facility is well managed and clean. Very convenient access.

Delores is the worst! She couldn't get my credit card to work and when she called another store they could run it for her she wouldn't let them cause as she said "she ain't gettin my sale!" She said I could return the boxes I bought and when I came to return the wouldn't accept them. Never ever will I go to this place again read more

Very quick and friendly service at this location. Kenyon was very helpful, and answered all my questions quickly.

I have had my storage unit here for several years now and every time I have ever needed anything they have been so great and helpful. Kenyon has been such a great help and super friendly. I highly recommend this location if you're in the LA area and in need of renting storage place! read more

Came in to buy some boxes and get some storage and the lady karisha was very polite and helpful well mannered and her customer service was excellent I left with a smile definitely recommend her to help you out. read more

Delores and Kenyon were very helpful with setting up and closing up my unit. The long hours were also great for accessing my stuff. Definitely would recommend as a storage place. read more

$1 SCAM. GO SOMEWHERE ELSE. I went in to rent a SMALL unit for a month or 2. The front desk lady (only 2, it was the skinny aggressive one) told me I can save and enjoy the $1 special for the first month if I call a certain number and make a prior reservation. I call in front of her and they give me a very large unit for 1$ that I can downgrade the following month. Then the front desk lady makes me wait 20 minutes, because they're not supposed to tell customers to call this number. So first red alert. Then she introduces the FEES starting with an EXPENSIVE LOCK THAT ONLY WORKS AT PUBLIC STORAGE. So don't think of using it somewhere else. Then I go back a month later and they charge me over 100$ of late fee for 2 days late. SAVE YOUR MONEY, Don't be fooled by their marketing BS. Go somewhere else and pay real price. read more

Here's the deal - the facility is perfectly fine. Everyone who has worked there that I've come in contact with, has been very nice. This is my issue, and this issue really is for the owners/managers... You simply CANNOT have a woman by herself, with the door unlocked, no one around, and NOT provide her with a weapon or something to defend herself with. I mean, come on, would you want your mom, sister, girlfriend, wife or even mistress to be on her own with no help if something were to happen? Good Lord! Delores is a very nice lady, and if I had an extra can of mace, I would have given it to her! Please reconsider allowing your female employees to be able to lock the door and have customers knock on the window. I'm sure the customers would understand, especially those who actually CARE about the people in their lives. Take care of your employees, period. read more

I would just like to take a minute and say a few things. I think Delores is great, super informational! always willing to help! We lost a set of keys to one of our units and she was great with getting us the correct information to replace the lock on our unit! Thank you again for everything Delores!! Maggie & Jackie's Cookie Team read more

Dolores was extremely helpful and patient with me as she showed me the units. She was an expert in helping me choose the correct size unit and she also offered great suggestions for my moving supplies.The location was cleaned and looked safe, unlike other companyies that I have seen. Even though I dread moving, Dolores great customer skills made it a little less stressful. I just referred my business partner to this location. Keep up the good work!!! read more

I found this storage facility hiding on the side of Best Buy, and during rush hour traffic it was heaven sent. Let me start off by saying the customer service here is impeccable. ANYONE who knows me knows that decision making is not my best trait, but I was put at ease when the young man who assisted me-not only catered to my needs, but was very patient and polite. I only came in there to purchase some tape and boxes, but walked out buying that plus bubble wrap, and sofa covers. When service is great, I don't mind spending money. They've definitely grabbed a customer & when its time for me to move, I'll be back for a storage space! read more

Omg Erika is the nicest and sweetest person! She help me get in a storage at a good price the place is clean and she always smiling! Erika is so delightful read more