It brings me great pleasure to give Assistant Managers, "Jose Rodriguez & Lizet Lozano" a "5 -Stars Review" for delivering excellent Customer Service around my storage needs. Lizet & Jose without hesitation had urgency to take care of my needs upon every call and visit. As a valued customer, Jose & Lizet listened to my concerns while making sure I knew that I was important, special, appreciated and welcomed throughout my whole experience. They were extremely reliable, professional and delivered my every concept on time, every time, without fail. The storage facilities were very clean, and I love having a feeling of comfort and safety for my unit. Jose & Lizet both are excellent examples of leadership and it shows in the way they care and understands each client by going over and beyond. There are so many positive experiences I can share about how great Jose & Lizet are, but what stands out the most is how they pride themselves on giving a "Tailor-Made" experience for every client they serve. As a business customer, I am looking forward to a continued loyal and long-term relationship with the "Safe Storage" Family because of Jose & Lizet. I will definitely recommend the Van Nuys, CA., "Safe Storage" location to all of my Business Colleagues, Friends and Family! Thank You, D. Bolden read more

My items were stolen from my unit at this facility. On 3/31/26, I arrived to find someone else's belongings inside my unit. It appears there is inadequate security, including a lack of proper camera coverage. A detective contacted me today and indicated that this has become a significant ongoing issue at this location. I have filed both a police report and an insurance claim, but the entire experience has been a nightmare. I strongly advise against storing your belongings here. There are safer, more secure facilities available. read more

This place rents out U-Hauls but apparently they know nothing about them. Had plans fall through and no longer needed my rental truck. Went back to return it within the hour of picking it up and was told they could not take it. Then they sent us elsewhere where they said it would cost $400 to drop off. We got in contact with customer service and they told us we actually could drop it off at the pick up location, but at that point, they had closed. Ended up having to foot the over $100 bill not including the gas we have to put in the truck now because we have no choice to drop it off at the originally planned drop off location. Plus all the time wasted going in circles and the time we will waste tomorrow bringing the truck to drop off. I wish the employees here knew what they were doing before sending people on a wild goose chase. read more

This company continues to increase rent at an aggressive rate. They increased my Jan 2026 rate without notice as they claimed that their only policy to inform tenants via mail only-- but they can email me my receipt after they receive payment? How convenient. I would rent elsewhere. I've also noticed people walking through the property that do not appear to have a storage unit. Always be aware of your surroundings. read more

José was very helpful at getting me a storage unit . Made the tour easy and signing of the paper work super fast

This place started out fine but has increased its rate by double in under a year. The hours are also unreliable and the customer service is rude, slow and lacking . This office doesn't answer calls too often and exploits customers with excessive insurance fees, admin fees, and surges the prices too high and too often. I don't recommend. read more

I reserved a unit on Sunday October 4, 2020 @ 4:30. Safe storage did a follow up call on the morning of October 5, 2020 @ 10:00 and I confirmed that I still needed the unit. Mind you the unit I wanted had a sale and I made sure it was going to be applied. A 10 x 10 sized storage that was $143 a month for the 3 months. That's 25% off. Upon showing up, I was giving a tour and left in the unit to start moving in my things. Then after seeing the Lady helper talking with a Fellow, she walks over to me and informs me that now the unit was rented out yesterday October 4, 2020 @ 4:00. Then after asking to get a business card for corporate or a manager she informs me that it's only her. Then you really need some customer appreciation training. Oh, and the posting is still listed as available. read more

Safe Storage - Self Storage Near Me - Van Nuys, California

This review is specifically regarding a U-Haul rental from Safe Storage on 12/29/20. I needed a cargo van to move a handful of items out of the house and I *thought* that I had completed the reservation online earlier that morning. I went to go pick it up and discovered that I hadn't confirmed the reservation (user error), but Jose was SO GREAT! I was in and out in almost the same time that it would've taken if I hadn't been an idiot earlier, and Jose remained positive, upbeat, and helpful while creating the reservation from scratch as quickly as possible. The store was also set up safely, in case you're concerned about that. read more

This place is shady asf, do not rent a uhaul from here. They charged me 35 dollars for insurance that i told them i did not need. They also charged me for a extra day that i did not have the truck. I tried calling and the lady hung up on me multiple times. I even attempted to talk to Uhaul them self and they were also no help. PLEASE take you business else where. This olce has shady practices and from the look of it other people have gone through similar things. read more

Jose is the gentleman who helped me and he was very kind and courteous.I would recommend this facility to my friends.

I am so due to make this review. Karina, the manager extraordinaire, is a wonderful person. She is always available, kind, thoughtful, and professional. I have stored my items here for the last 3 years. I have always been delighted by the service of the two sweet associates. I mean- super dependable and efficient. They run that facility like clock-work. So, my last visit I had to change the locks and Karina spent a good amount of time trying to get it for me. Her and her tiny body got that lock cut! . Those round disc locks are not the easiest but she got it done while the phone continued to ring and people asking to use the bathroom on site. A professional environment with the kindest and genuine staff. Space is clean and always in working order. Renting a uhaul truck is also easy. Do you need any moving supplies? Yes, they have it too. Thanks Karina and team. May you see this review and feel acknowledged for your efforts. read more

Warning!!! Rip off ! This place is the worst storage place I've ever seen . Shady place , with dragon policy's ! On the day of the move in I had a super short walk trough and introduction to facility , I believe the reason was cause it was end of the day and the employees where on a hurry to finish their day . Unfortunately the movers that did my move finished unloading in 7:02 pm , the facility has a strict policy of 7am-7pm they don't even flex a minute towards clients even on move in ! When they finished we drove to the first gate and couldn't find how to open it ( it is code operated but because the employee there didn't show me I just didn't know ) I had to push the bar and manually open it . After we passed that gate we got to main gate and saw we are locked inside ( 7:05-7;10 yea !?!? Not 1-2 hours later ) I called the number in gate and rep said they had to send someone to open and they have a fee for it of $50 . Then I got a call back and was sent towards a lock box where there is a Fob to open the gate . They still charge $50 even though I was the one that opend it myself they didn't send anybody. A couple of days later they have called me to tell me they overlocked my unit and till I don't pay the $50 My unit is locked . They also stated that I need to pay for fixing the gate . Eventually I paid $490 to fix the gate ( that I wasn't instructed how to open ) I have used this storage for 23 days in total that have cost me $700!!!! Do your self a big favor avoid this shady place pay even 30-40 dollars more to store your stuff it will save u lots of money .. read more

Came to this facility because the location was convenient to where I was moving from. The first day I stopped by to check it out, I spoke to Jorge, who was extremely polite and patient in explaining everything to me including fees, options and showing me available units so I could get an idea of the space I would need. I went back a couple weeks later, as it was my decision to use them for storage and I was helped by Jose. He was equally as polite and so patient, great energy and amazing personality. My move in couldn't have been more seamless! I was also able to reserve and use a U-haul for my day of move without any issues. The convenience of everything was great!! I couldn't be happier with my experience so far! read more

I must say, Safe Storage has some of friendliest staff here in the valley. I was helped by Jose and he ensure the move in process was as smooth as possible. They also have some moving boxes handy as well. I will be definitely come back to this location. read more

Horrible customer service and shady business practices. Be aware that they prorate on the way in, but not on the way out. They don't bother to tell you that. I ended up paying for 3 weeks I didn't use. They do anything they can to try and gouge you. My account was set up incorrectly on day one, and I was listed as a secondary account holder, so anytime I tried to handle an issue, I wasn't able to. My credit card number changed, and when I called to give them the new number, the guy pretended to put my payment through over the phone, didn't put it through, hit me with a late fee, and later said it was because I didn't have authority to set up payment! This happened several times, even after I tried to correct their error. Once they accused me of lying and insisted I never tried to pay. And you can't set up auto pay on the website! So you have to rely on their incompetent staff to do it. I didn't get a refund for the late fees until posting this review, even after multiple complaints. read more

great team. great location. Jose Rodriguez was an immense help! He made it easy and stayed late to help me out.

If your looking for a storage unit look no further! I have been renting on and off for over 15 years, they have an a sorted of different sizes, all there units are clean and the maintenance keep up is outstanding. Easy to access every unit, the hours of operations are great and the prices are unbeatable. Ask for Karina or Jose they have excellent customer service skills. Safe Storage is the place to go to keep your belongings clean and safe!!!' read more

This place made moving easy and approachable from start to finish. Karina and Jose were so helpful, communicated clearly, and were always available when I needed support. I also felt the pricing here was the best for the high quality of the facility. Safe Storage Van Nuys was a one stop shop for everything I needed to move, and I so appreciate the experience I had. read more

Karina & Jose were very helpful in our last minute move. They answered all questions and made the process much less stressful than it was! Also, I was able to hold a unit for $15 until we were sure of our decision. Great place, great customer service, will definitely recommend this place to anyone who needs a storage unit! read more

Oh, where do I start? Ah, yes, with Jose! From the day I reserved my unit to the day I moved out my experience has been incredibly pleasant thanks to Jose. Any questions, concerns and / or help that I needed, he was there to help with a smile on his face. It is rare to find great customer service, but he delivered every time. The facilities are clean and I never felt worried about my things. They have cameras that work and monitor the in and outs of day-to-day. I will be recommending Safe Storage to friends and family for years to come! (No joke) Thank you Jose for making it a wonderful experience! You rock!! read more

Super easy, fast and convenient service. Karina was amazing, excellent customer service. Facility looks very safe!

My name is Joseph, and I have been a tenant at safe storage in Van Nuys, for well over a decade. The facility is clean and maintain my friendly personnel. Specifically the on-site manager Karina!! On occasion Karina, has had to call me to provide me a friendly reminder about the unit. That is the largest compliment that I can give them. If you know you're most important things to you are safe and somebody really cares will sometimes it slips your mind. Because you know you're in good hands, I highly recommend this business for their integrity and for they're caring and customer service. And of coarse in these financially difficult times, their pricing is always fair read more

Safe, reliable, clean, pretty reasonable, open decent hours The people who work here are friendly and give you all information necessary about rules and renting. Take advantage of free wagon usage in office for moving furniture and boxes. You will need to leave your ID at the front office. read more

Went in to get a one-way Uhaul truck on a Saturday, Jose made it super easy and was very kind. He explained the rates and offered alternatives to make sure I got the services I paid for! Very welcoming and friendly face, made my experience fun :) read more

One of the best storage places in the valley if not the best. Facility is super clean and well looked after. Staff is friendly and will go the extra mile to help you out. They also maintain a small pool of U-Hauls that you can rent and the vehicles are immaculate. Operating hours go from 7am to 7pm. My wish is they'd extend to the full 24 hours but other than that this place is perfect. read more

I just finished a two-year rental on a 5'10' unit. Karina helped me from getting started to my final walk-through today. While I was need in of the space it was the perfect. Very reliable customer service, large elevators, security door, and motion sensor lights so accessing the unit any time is easy and safe. If I am ever in need of extra storage space again I will definitely bring my business here. read more

I wanted to give a BIG THANKS to Jose. He was friendly, answered any questions I had, took the time to give me a tour of the place, explained the hours of operation, and really made me feel at ease. Facility looks well taken care, and price is definitely a plus. Thank you so much for making this easy for me and I will definitely recommend you guys to friend and family. This place is great!! read more

Safe Storage is amazing! Great rates, super helpful and friendly staff, and very clean facilities. Jose took great care of me during my time renting a unit - the only reason I moved out is because I moved and no longer needed the space. If you are in need of storage, look no further than Safe Storage! read more

This family owned business is fantastic! Office staff are always friendly, accommodating, and helpful. The facilities are clean, elevators are fully operational, and the AC/heat works great. I fully recommend this storage facility! read more

Great service, I was able to book and store here on short notice. I was given a short orientation and got my stuff in quickly. One day I had stopped by the unit to grab something and didn't realize I put the lock back on without latching it, leaving my space essentially unlocked for anyone. Within a day I got a call from an employee telling me they noticed it and I was able to get back over and re-lock it with nothing lost. Lastly, they also made my move out very easy, due to time constraints I had to run off after unloading the unit and they checked me out with a quick phone call and a couple emails. Great service and would definitely recommend. read more

HIGHLY RECCOMEND! 10/10! karina was the sweetest, she was very helpful and patient, she answered all my questions and helped me book a uhaul, along with george, he went out to show me the truck himself we had a nice conversation, such a great place and with very nice people, would DEFINITELY work with them again. THANK YOU SO MUCH GUYS I APPRECIATE YOU. read more

Jose is awesome! Really took the time to explain what I need to learn and understand about the storage rooms and regulations. Always so helpful. Also have free sweets and candy, which I regret eating but it was so delicious. Professionally speaking, this is a great place to go for your storage needs! read more

Karina is awesome! I needed a storage space and I got there 10 min before they closed. She ended up staying and helping me out even though she had to get somewhere after work. We got all the paperwork done quickly and I was in and out of there. Thanks Karina for taking the time to help! read more

Jose Rodriguez, is such a pleasant guy. He really made the U-Haul experience nice and easy 9.14.2019.

I needed to quickly find a storage place nearby where my POD was housed so I could transfer my stuff and save 1/2 the $/month I'd pay at PODS. I found Safe Storage via a Google search, and based on Yelp reviews and competitive pricing, I drove to SS and got a unit to move into the next day. Jose Rodriguez is what makes Safe Storage a special place. His customer service was outstanding but what makes him extra special is that he LOVES his job and being of service. He was a breath of fresh air in a world where many are just "phoning it in" to get through their day (often understandably) and collect a paycheck. Jose CARES. My stuff was moved in the next day, which marked the end of a stressful two months of packing, moving and re-packing and moving. When the door on the unit wouldn't close (our own fault because of boxes in the way) - I could no longer "keep it together" and "lost it." At that exact moment, Jose stopped by to see how things were going. I was an upset mess - and his compassion, empathy, kindness, care and love for a fellow human - who was clearly "having a moment" - was remarkable. His presence, kind words and warmth calmed me down and I was able to take a few deep breaths. Jose walks his talk. His work is more than "just a job." He's a servant-leader who makes a difference in this world. My hope is that the owners of Safe Storage fully appreciate - in all ways - the stellar leader they have in Mr. Jose Rodriguez. I highly recommend Safe Storage to anyone who likes to support people and business' that care. read more

We were consolidating my father-in-law's storage units from West LA and Van Nuys here at Safe Storage. The unit is good size, and is $200/mos cheaper than West LA. The workers at Safe Storage are very nice and accommodating. Very pleased with Safe Storage. read more

Jose has been super helpful over the phone and in person he helped me throughout the entire process, he deserves a raise for his great customer service so thank you for making the process fast and easy durning this difficult time! read more

I was so desperate looking for a storage because I check all the area in Van Nuys in everywhere is so expensive luckily I find safe storage and the manager there Karina she was so helpful we went through the stuff that I need to store - she recommend me the best space everything fits perfectly I like this place is clean they don't have no hiding fees they gave me really great deal with six months 15% off definitely I recommend all my friends to use Safe Storage read more

This is not the first time I'm using the Safe Storage. Every year I rent a unit from them to keep my tools and materials when I work in the area. They make the move in and out process so easy there is no need to go elsewhere. The building is conveniently located and designed even for the large box-trucks to get in and out easily. This particular location also happens to have the truck-rental service which is nice since you don't have to go looking for storage and a truck in two different places. The site is always clean and there are no rat holes in your boxes even if you leave your unit unattended for several weeks. I'm not much of a review writer, but this time I'd like to give a special thanks to Mr Jose Rodriguez who went out of his way to accommodate me with the unit that fits my needs. I've used six different storage sites around LA area, but this one by far is the best. read more

I had been looking for a storage 5x5 unit all around, everything was overpriced. My husband found this storage location down the street from our home he went to look at a unit which is a 5x6 for a way better price. Let me tell you he received the best customer service from George, Karina, and Jose. They went above and beyond. I will be reccomending all my family and friends. read more