Beautifully well maintained facility as well as a beautiful well informed management team. Thanks Whitney!

Amazing service and facility. Loved working with Whitney. Will be back if i ever need self storage again.

Can't access the bathrooms. Rarely in the office and they rarely answer phones. They can afford to hire more help

I have been interfacing with storages for the last nine years, and I have not ever experienced any cleaner facility or more professional management. I highly recommend this facility. especially given the on-site manager Whitney who is superb at her job. read more

This place is very clean and I think it's climate control because no rust, or damage due to the heat for my stuff - and i been a customer for close to a decade read more

been a customer at Encino Self Storage for a few years and find Whitney, the manager the most helpful and polite manager. The place is always clean and she is always courteous ... read more

Whitney from Encino Self Storage is my angel. I had a truly horrible previous experience with Public Storage, and Whitney saved the situation: she recommended affordable movers and guided me through the process of moving out of Public Storage (Public Storage is one of my worst experiences storing, which included a burglary and price gouging - buyer beware). I wish I listened to Whitney the first time (she warned me against them several years ago). She was right. I am thrilled to finally store with Encino Self Storage. You can use their clean facility as your closet away from home. There's a Starbucks, right next door, where you can take a break. Can't say enough good things. The best way to start my new year. read more

Safe and clean environment. Great communication with staff. Despite packing lot entanglements outside the facility, the parking inside the gate is sufficient. Over the past 20 years, I've never encountered any problems. read more

A little hidden gem in the Valley for your storage needs. We searched around for a decent place to park some of our stuff while we figured out our living arrangements after we moved back to L.A. So many storage places are kind of sketchy, or way overpriced. We were relieved to find Encino Self Storage. Jim, the manager, is really great and friendly, plus helpful and responsive. The facility is clean, organized, and well-maintained. A huge plus to us, unlike another storage place we tried a few years ago, our stuff was safe and we never had a break-in. There are various sizes of units (we moved to a smaller unit when we downsized our stuff, and it was a painless move), and the price is right. Monthly payments are through the company portal and it's easy to use, you can even put your payments on auto-pay. If we had any questions, Jim offered timely help. When we finally vacated our storage unit, the termination rules are fair and clear, no problems. We highly recommend Encino Self Storage and Jim. If you need reliable, safe storage this is the place! read more

Just called to inquire about the dimensions of their spaces. I needed something about 18ft in length and 8ft in width. I ask the guy "what are the dimensions of some of your bigger storage spaces? What's the biggest?" The guy tells me,"Well we don't have anything available right now you should call me back on the 1st. Our biggest size is a drive up, it's 10ft by 30ft and it's expensive." Ok, I didn't ask if it's expensive but I ask him anyways, "What's the price on that one?" He says, "$900." Ok I don't need something that big but I ask him if he has something that's 8ft by 18ft and he says,"I don't have anything right now, call me back on the 1st. I have to go." No, I wont be calling you back on the 1st. You're rude and not willing to give information to a potential customer. read more

Jimmi is a great guy and the one who make this place so great. In addition, the security is great here and good pricing, excellent location, which is perfect for your business and personal needs. Rest assured your stuff are safe here, just do yourself a favor and invest in a good lock. This place is very clean and I think it's climate control because no rust, or damage due to the heat for my stuff - and i been a customer for a long time. read more

I've used Encino storage for almost 8 yrs, service is amazing. Friendly, kind service and family oriented make supporting this business a priority to me. Fair pricing, smiling faces in the office and always just a call away if I have questions. The premises is always clean. I hadn't been in my actual unit for years, I expected it to be scary with spider webs and dust.... I couldn't believe how clean and non scary it was LOL!. I would highly recommend this business to anyone! read more

Rented a unit for a couple years here and had a good experience. Dealt with Jimmy for all my customer service needs and he always did a great job and made me feel like a valued customer. Would rent a unit from here again. read more

It's my second time using a storage due to in between moving situations and I have to admit even though I'm leaving and emptying my storage space I felt for the first time I would like to keep it, It's really well located and convenient location to get a quick access in case you need to pick up or drop off stuff, there's plenty of parking space. The building premises are really well maintained, clean and user friendly (elevator and carts available). Jimmy (Manager/owner) is super nice and helpful for any concerns or possible help you might need. I had a wonderful experience and I'd look forward to rent out a storage unit with them whenever I'd need one in the future. read more

Jimmy is the best. Zero issues moving in or out or any point in between. Good security, rates, and customer services.

Jimmy is the man great personality for me want I needed quick thanks for the great service

This facility is really clean and secure. I highly recommend checking it out. The staff was really helpful and friendly, Lucy who helped us was really great! read more

We rented the storage for 5 months. Jimmy was awesome. Very kind and helpful. The process to get the storage and to turn it in was very easy. Highly recommend them. read more

I will never return to a place like uhaul or public storage again. Jimmy has made Encino Public storage our go-to no matter where in LA we need to store. No matter where you need to move your things, leave em in Encino with Jimmy if you want them safe. Luckily this time the house we secured happens to be near the facility. Will be returning in a few months read more

Went in here to buy some cardboard boxes and tape. Friendly staff. Product in stock. 100% recommended!

Jimmy and Lucy are amazing. They have gone beyond the call of duty to protect our belongings. We have been with ESS over 13 years and consider them family. This is the best place to rest your mind. On site protection! Great rates! read more

We rented a unit at Encino Self Storage for a couple years and highly recommend them. The building is clean, safe and easily accessible. Jimmy was very helpful whenever any questions came up. If you need storage space in the Valley, Encino Self Storage should be your first call. read more

Beware! I reserved a SPECIFIC size storage unit, which they claimed they will hold for 30 days, I also received an email with a payment/reservation confirmation for that unit, however, when trying to go get my unit today, I was told that the unit was never reserved for me!! I was in shock! Trying to keep my cool, without any apology from the 2 people at the front desk (which the guy claimed its his business). I am not sure how they can send a confirmation, take your deposit, and then claim that you reserved a totally different unit at 6 time the cost and the the unit that I wanted, which they confirmed was reserved over an email, was not available for a long time (according to owner). I am very disappointed, and I don't think this is how you run your business. Bad attitude, no help, and I already know that I will not be giving them my business or recommend them in the future. read more

Usually I don't give 5 stars. But since this was the best experience I had with storage I kinda have to. I've rented in a lot of locations because I move a lot and need to anchor for a bit. The franchise places are all the same. Adequate. The staff was very agreeable and willing to help out. The rates are market. The gate hours are a little better than more which is nice. It usually not crowded so I can get in without having to wait on carts. No real complaints. Didn't have anything stolen like CS though. I never tell people where i store either. Usually it's an inside job. Family or 'friends' getting at your stuff. I would recommend this establishment to friends. read more

A good place for the most, beautiful and convenient, but sending my refund is something they forgot to do.

I have used them for the past few years, they have a very professional attitude. The space is always immaculate and well supervised. Thanks for the safe and organized facility. The rent is also very fair. Thanks Again Michael H Celebrity Eyeworks read more

I have had storage units at Encino Storage for over 5 years. Jimmy keeps the place so clean. There are always carts at the door to help with moving any boxes either in or our of the unit. I feel very safe when I go there and I know that my items are protected 24/7/365.Thank you for excellent customer service. read more

Jimme The property manager has great customer service is friendly and fair.He goes above and beyond keep up the good work I Will refer customers to you guys. read more

Great storage and great service. They're a little pricey but very clean and customer service was great. Went in there asking for them to contact me when a drive-up is available. About a month later they called, I setup a viewing of the space and signed a contract. I forgot the manager's name but he was very nice and easy to deal with. Explained everything and I was in and out within 20 minutes. Great place. read more

This is the third time I've been using this place and I had nothing about very good experience best customer service, Price is right , very clean compared to other self storage places, I think the store managers name is Lucy and very professional, understands people, understand people's needs . Lucy you rock thank you very much for everything. read more

Have stored with this complex for over 6 years and have had nothing but a pleasure feeling to work with the management and moss company. Honest , hard working and most importantly now a days friendly ! Would reccommend. Prices are also very competitve for the area and access is always easy. read more

Do not rent space from this facility. They will raise your rate rapidly 25% per year. They raised my rate for a 5X10 space from $125 to $155 with no notice. When I called they claim they sent me a notice (which they did not). I am going to report them to BBB. They claim the going rate for 5X10 is $165 monthly which is total non-sense. I called around to other storage facilities. The going rate for 5X10 is $85-$89 per month. Encino self storage is total rip off. I spoke to the so called Manager LUCY & she was totally rude. She told me to go ahead & sue & report them to BBB. What a sham of customer service. They kept increasing my rate but this year at 25%? Ridiculous. Lucy said that they have a contract with me and they can raise my rate anytime they want. Kind of a carte blanche to rip people off. I have given my notice to vacate the premisses. They have over charged me for the past 5 years. read more

Jimmy goes above and beyond very friendly guy talkative and keep its real not some other fakes I have dealt with in the past.

Just rented my space and I'm very happy! The staff is very friend and knowledgable I felt comfortable from the moment I walked into the office. The property was the cleanest I visited when shopping around. I love the location and my unit is easily accessible. I highly recommend this facility! read more

just got my storage room burglarized -- no help or support from the staff or Moss Property Management . Moved from McGee's which is a wonderful, well managed and secure facility to be closer to my home and lost most of my stuff. Person must have been on premises a reasonable amount of time with a truck but my verbal and disinterested report showed NOTHING OUT OF THE ORDINARY. If you treasure what you are using a storage unit find one with surveillance so if a crime occurs the detectives can do their job. At this point I may have to give 30 days notice in writing to move out!!!!!!!!!!!!!! go figure. read more

I've rented here intermittenly for the past few years and have had nothing but the best service. Through my research, they are always lower or right around the same price as the other storage places in the area. Encino Self Storage is the best place I have ever rented from for a few different reasons. First off, the office staff is very personable and willing to help you out with random issues (most storage office personel are pretty strange and border line creepy). This is the cleanest facility I have ever rented from and I think you can access your stuff from 6 in the morning until around 8 or 9 at night which is ridiculous. I am not sure what C.S. is talking about because they have cameras all over the place and I know my units have all had alarms on them. Anyway, I saw the 1 star on here and felt obligated to back up my loyal Encino Self Storage. They have free candy, water and clean bathrooms as well...that is all. read more