Update: no, I was not on the property. I needed to get IN the property to get an emergency item. When I called it became clear that was not possible so I left. No one helped me get out of the property. If this company charged you 50 bucks fraudulently, that is YOUR problem, not mine. Oh wait, you made it mine. read more

This place is great! Karina and the team worked with me in a tough situation and they were nothing but helpful the entire time. I will be using this location when I need storage again as the process was simple and loading/unloading is designed to be easy. read more

Karina and Jose were very friendly and made the process of renting a unit and reserving a U-haul truck super easy! Thank you both for all of your help! read more

Karina the Manager, provides outstanding Customer Service, she is very professional when dealing with Business Matters and she is very friendly.She Is always there when you have any questions. I've been renting from safe storage for about 6 yrs now, on and off. The only reason I keep coming back is because of Karina and her helpful staff... that are very polite courteous and provide the best Customer Service. read more

Absolutely love love love Karina and Jose! I was looking for a storage place on short notice and they had the perfect size for me. Karina was very knowledgeable when I asked questions and Jose was super sweet all around! She went over everything very thoroughly and not to mention the price isn't bad. One thing I really loved is how she remembered me and boyfriend from yesterday and our names. I know that may not seem like much but when you're dealing with multiple customers a day I'm sure it's hard to remember everyone's name. I recommend anyone who is looking for a storage place in the valley come check them out! They have plenty of sizes to offer and staff is super friendly and accommodating! Thank you again Karina and Jose! read more

So, I came in the office in a fluster. I needed a storage right away. I needed cleanliness, and the actual location was important!! The staff showed me quick response, showed me two units that might fit my needs and got me squared away in a jiffy! Thanks guys read more

The Safe Storage on Sherman Way in Van Nuys is great! The facility was clean, safe, convenient and they made it easy to do business with them. The Manager, Karina is professional, prompt and courteous! I enjoyed my experience and would recommend them to others in the LA/Valley area. read more

Karina from Self Storage was so helpful! She helped us find the perfect storage unit in such a short amount of time! The building is very clean and I trust keeping my belongings here! Thank you Karina for all your help in making this the smoothest and most professional experience I could have. :) read more

the best place to rent a storage unit. don't think twice! many thanks and will be back!

Karina runs the place perfectly. You're valuable we'll be well taken care of!! The price is very affordable, and Karina gives it a personal touch read more

I'm making this review because a guy who attended us today was very kind, his name is Jose Rodrigues. He helped us with what we needed, any question we had he would answer them with no problem. I highly suggest you guys checking out safe storage. If you need any help or have any questions Jose Rodriguez is the guy to talk to. read more

This place is horrible. They didnt take my phone number down and the first month really isnt a dollar. They make your unit due on the first which wasnt made clear to me. I was told the rent was due on the same day that i would be moving in. Not the case. They never called my phone abd tge only letter i got was a lean letter. They scam you here. I was also not given my deposit nor my pro rated rent back when i moved out. The girl said she need to speak with a supervisor. Do not store any of your stuff here! Such a rip off!! read more

Great Storage Place is very Clean and Nice Customer Service Very happy I switched from Public Storage Glendale which was not as clean as this place read more

Karina is the best she was very helpful and she took 3 of us all on a tour and it was very easy to understand the rules she even stayed after hours to help me thank you so much now I have a safe place to leave my belongings!!!! read more

Bill gave me a good deal that I was happy with And is a really nice guy. The place is always clean. Manager follows through with customers. read more

This is simple. Great hours. Auto pay with no late fees for ten days. Well lit. Elevator. Concrete floors. Metal doors. Easy access yet very secure. Dolly service. I was at public storage. This place is a way better. Closer to my house. No stupid charges. AND the employees are cool. Ask for Karina or Jose or the young track star. read more

I made an online reservation for a unit that wasn't actually available due to a website update error. However, Karina was amazing in accommodating me with another space that fit my needs perfectly (if not better), and also gave me options for their sister location. I really appreciated the customer service and how it was handled. Also, the location is clean, secure, easy access to units, and dollies/hand trucks available (during office hours). read more

My husband and I just moved from Minnesota to Los Angeles and stayed temporarily in Van Nuys during our transition. This storage facility was down the road from where we were staying. We used a one-way U-Haul trailer for our move and with this came an offer (from U-Haul) for one free month of storage. When we initially came to Safe Storage, we didn't realize that this facility was NOT an official U-Haul servicer. We asked about the one free month of storage offered through U-Haul and Bill honored it. The unit was clean and the facility felt safe. We ended up staying for only one month, as we found our permanent apartment in Los Angeles. Move in and move out were very smooth, and Bill was very friendly and helpful all along the way. read more

Seriously the best staff. Come here and talk to Jose. This man goes above and beyond to make sure you get what you need and even helps you save some money by looking up promotional pricing for you! Very easy access, fast sign up process, and pretty straight forward. Clean and convenient location. Units are very clean and easy to access. 12/10 I would recommend this place. read more

My first time moving by myself--obviously, moving can be a very stressful time for anyone. Karina was amazingly helpful and friendly. I originally thought I needed an 8' X 5', but she and I realized that I needed a bigger space. No problem! She set me up with an 8' X 6' that same day. The storage facility itself is very clean and well lit. You get codes to enter and leave, which I like--it definitely made me feel more secure about leaving my things there. Overall, very good service and good facility! read more

I rented a storage and a uhaul here. The prices here were the best that I found in the area. Karina was wonderful to work with. She was able to accommodate my schedule and was very helpful. Would definitely recommend! read more

This is long overdue because I've been using this facility for almost 6 months now. The 1st factor which will make you say yes to this storage facility is due to its manager Karina. I researched online for some good storage places nearby & the reviews for Safe Storage have one thing in common--- Karina the manager will astound you with excellent customer service. I think anywhere you go, pricing for storage will not differ much. But what makes the huge difference is the kind of customer service you'll get. Here, all & I mean every question you ask will be answered thoroughly & patiently. They'll walk you through the whole process, explain process very well & show you options you may want. Facility is well-kept. Clean & safe. Although it's not temperature-controlled, it doesn't really get hot during the summer which would be the most concern. They also have great deals offered for U-Haul which I've already taken advantage of too. Cindy, Karina's assistant always has a ready smile for you. She too is very friendly & efficient. I'm really very happy with the service they provide here so I just wanted to expound further in sharing with all Yelpers. Great place. Great people. read more

Knowledgeable and helpful staff, was super easy to find the right size of unit I was in need of. Clean units, great location, kind people. Definitely would suggest this place to anyone. Give them a call or walk into the office and they'll be more than happy to help you! read more

I definitely give this storage place 5 stars. the size and price for a drive up spot, you cannot beat. The manger Karina was SUPER helpful and honest about everything. Overall I would suggest renting here if it's in the area your looking for! read more

I would recommend this place to friends and family. Jose and karina went above and to help me get a van rental an Day and great customer service. read more

I had a great experience with Safe Storage Van Nuys for the last three years. Jose is friendly, responsive to your needs and very helpful. The storage facility is clean and well lit and as a single woman who visited often, I always felt safe. Do not hesitate to store your items here. read more

I have been renting at Safe Storage since 2006, 11 years. Previously I rented at several locations in the Santa Clara area in Silicon Valley and in Thousand Oaks. Safe Storage is by far the VERY BEST facility I've experienced! Many don't have an elevator, 24-hour surveillance and an open office 7 days a week (except holidays). I was blown away by experiencing all 3 of these in the same place for the first time with Safe Storage. In addition, their customer service has always been tops, no matter how busy it got. Karina Florian, the manager, has been there since I first began and I have to give her an A+ for her very caring and professional manner every single time! Today I rented a U-Haul cargo van from Safe Storage for the first time. Everything went very smoothly and I happened to have Karina helping me with pick up and return. Just FYI, for the first time when I parked a U-Haul vehicle overnight at my residence in Valley Glen/Van Nuys, I received a parking ticket at 2 AM for "parking a commercial vehicle in a residential area." It's never happened before! Karina advised me to check if a sign has been posted outside my home, where I've lived for 6 years, that warns about commercial vehicles parked more than the allowed hours in a residential area. I checked and there wasn't a single sign other than STOP signs. Good news is when I called the phone # on the ticket for the $$amount$$ the recording said "This ticket is closed, no payment is due." So it was a warning. When I rent a 20' moving van soon, I will back it into the driveway and park it there overnight and ask my housemates to kindly park their vehicles on the street. I will also do that in the future with any cargo van or pickup truck I rent from U-Haul that I need to hang onto overnight. read more

Great place to store your stuff. Friendly and helpfull staff

Love this place. It's really clean and the Manager and workers always go out of their way to help. I've stored things at many places but this one feels more like home and they care about your experience with them. read more

I'm renting a uhual van today and karina was very helpful, knowledgeable, and sweet. She did everything to make sure I got the right package for what I needed at the best price possible. read more

I love going to this location!! Karina is incredibly helpful and sweet. I feel confident having my items stored here as it is very clean and most importantly, safe! I would highly recommend anyone that is interested in getting a storage unit to pay Karina a visit. She's the best!! read more

The best storage .. Good deal and it's really clean. The guy in the front desk is really nice and friendly , very helpful, his name is Pierre ! Look for him ! Thanks Safe Storage ! This is way better and cheaper compare to Public Storage ! :))) read more

Great prices and great customer service! Jose and the staff have been super helpful. We have been here for a while now and still love it! Thank you!!! read more

Karina is amazing, great storage units that are well lit. This is the place you should go to store your goods. Great pricing, great service.

Of all the storage facilities I have rented this is by far the cleanest and well managed. Karina and Jose are consistently, helpful and friendly. All the rules to keep the operation safe for everyone were explained from the very beginning. Amazingly their rates are some of the fairest and their availability hours excellent. They generously allow tenants to borrow the moving wagons (leave your ID in exchange). And they really do check your locks and spaces regularly to make sure your doors are secure! I am comfortable recommending Safe Storage to everyone who needs a quality storage space in this area for reasonable pricing...the best! read more

If I could leave a 0 rating I would do exactly that! Other storage facilities charge $20-30 less a month than this one. The most ignorant and bone-headed staff works here, including customer service agents. Went there on Saturday, 10 minutes before closing just to grab some things real quick. Couldn't leave on time because of a flat tire - they have 100 cameras there that can prove that!! While changing a tire the main gate closed. Ok, called customer service number - no one is answering!!! Had to call several times before an ignorant and annoyed agent responded. After hearing about my situation - they just handed up on me! I couldn't believe that!!! Called them again several times. Finally someone said they will send a manager but didn't know when, could take a night. Told them I will call the police if they don't let me out. The agent basically said "Go and screw yourself!". Ok, cool, called the police. Around 8pm the manager showed up and unlocked the gate. Next month they charged me $50 fee for overstaying after 7pm! Common logic doesn't work here with these people, only company policies are that matter!!! Flat tire doesn't count!! You guys are the worst what I have seen!!! Should have called a lawyer on you!! I am going with this complaint all the way up to the company management, online reviews, California Department of Consumer Affairs, LA County Department of Consumer Affairs, BBB, and other relevant agencies!! read more

This large storage facility came in handy when I had to rent a U-Haul vehicle to move across town. It's my first move away from my family so I had never taken out a van before or used a storage facility . The young ladies working the office are very polite and informative. It was very cost effective and super easy to use this facility in particular because it was close to my original home and offered easy access as well as alarm systems in each unit. The van I rented was very nice for being a moving van. I was expecting something a little older but this was an updated and actually nice to ride in van. It has super powered ac (which was amazing in the intense Cali heat!) and was excellent on gas. The one drawback I will say is that the front gate shuts at 7pm. We arrived at 7:05 and the gate was closed. Otherwise, the equipment, Karina who checked me in, and the location of the business was great. Very easy when moving is so stressful. read more

I was quoted on the phone $360 per month for a 10' x 20' outside access drive up unit on 11/4/2015. This is $140 more than an identical storage with another company in same city. Avoid this high priced place. Its also $100 cheaper in 90003 area of LA. read more

I am beyond impressed with Safe Storage. My boyfriend and I had researched honestly every storage facility in the valley. As I'm sure you can imagine we just weren't happy with the prices, security and location of most of them. That is until we found Safe Storage. We booked a 5 x 7 interior, hoping to fit my entire studio apartment, and did with room to spare! We fit a queen size bed, dresser, a couple extra large boxes, a table and 2 chairs, and tons more. The facility itself is VERY clean, and felt new. I'm not sure if it is, but they obviously take good care of their business. The customer service is what put this place at 5 stars. Jesse was not only helpful and knowledgeable in getting us set up, he was also incredibly friendly. It felt like we were a part of the family! The office has boxes, tape, rope etc to make your life easier. We also rented a uhaul van from them, which was a piece of cake in and out. The facility is equipped with security cameras throughout. A gate that requires a code to enter, and the employees do regular walk throughs to make sure everything is safe. If you are stressed and worried about which storage facility to go to, I can honestly say in terms of price, space, security, location, customer service and overall business goes, Safe Storage is a no brainer! read more

They are friendly and efficient! It was my first time renting a storage unit and they thoroughly explained every detail I needed to know. Ps use AAA discount, saves you $$$ read more