I have rented a space for about three years. The facilities are conveniently located and generally secure. So far only once has someone attempted to break into the unit but other than that one instance it seems safe. The downside is that every few months they raise the rent. I just received a notice that they are going to raise the rate and it amounts to a 141% increase! From past experience, they might revert the rate increase if you complain after the rate goes in effect or move to another unit. Shady business practice. They could do better and the customers deserves better. read more

Great space for the amount I'm paying , it was fast and easy to apply plus they have everything digitally on the phone ! Teresa is such a great employee there. She's very helpful and she keeps the place. Nice and clean. I do appreciate her a lot read more

Teresa was amazing to speak with and work with at this Extra Storage Space location. Very helpful and customer service oriented. Assisted me directly at unit and walked me through the process of my issue. If you need help go see Teresa. Thank you so much! read more

My review is based soley on a tour so far, as we haven't rented a unit (yet). My husband and I toured the facility yesterday with Theresa and she was very helpful and friendly. She answered all of our questions and helped us work out the best options for us. She was funny and personable and made us laugh. Based on that interaction and our tour it seems like a great place. They have both climate controlled and non-climate controlled units, are able to accomodate trucks 10' tall inside and have parking on the street for larger trucks, they gave some advice on piano moving and how that would work and the units were clean. read more

I do not recommend this place at all. I placed a review previously and of course no one made contact. Seems that they only acknowledge good reviews. I have had to make a police report and unfortunately, the current manger didn't really seem to want to help me figure this situation out. I also, asked for his manager and stated he couldn't provide me with the information. The whole situation seems so nonchalant and they had no sense of urgency I'm trying to help me. I more than ever feel like it was an inside job and will most definitely pursue this to the full extent to possible suing them. Maybe that way they will be more diligent in the cancellation of their contract. read more

The larger units have no ceiling, just chicken wire at the top. Last year, many units were broken into and tools and valuables were stolen. Coincidentally, the cameras were not working that night. For sure it was an inside job, police did no investigation and folks received very little compensation from Extra Space to replace tools and valuables. THIS PLACE IS NOT SAFE. read more

Nice place. it is clean, convenient, secure and the staff is helpful

I just moved out of this facility and though initially I had good things to say, overtime not so much. Pre-pandemic this place I thought was a decent place for my stuff but time there proved me wrong. There were a few questionable things that I didn't like along with the fact as the pandemic occurred, I had between 4 to 5 increases over my time there (2 years) They never once sent me notice of the increases, they took advantage of people easily during this pandemic. Especially when people weren't visiting there storage units because they had to stay home. I can easily say I wouldn't recommend this place unless you like increases exponentially, mine were outrageous and also having to pay for insurance because if you don't have your own they make you buy there's to be able to even rent a unit. I am absolutely glad that I left this location please beware and do your do diligence with your own research. If your only going to be there a month and it's convenient then ok but this is not a good long term nor affordable facility for renting. If I need storage in the future I will definitely shop around and do more research. read more

Be weary when renting from this facility. I called in to ask for a climate control room and signed up over the phone. When I arrived at the facility I realized it was a non climate control and that I would be responsible to cover the difference for the employees mistake. When I asked them to reach out to upper management they advised it would take weeks and to take their offer of a 2 month discount. What is interesting is they won't own up to the mistakes of their own employees and I would take your $ elsewhere. read more

Great service, Very fast to respond and absolutely helpful. I had to get my 2 college kids ready for their move out like 2 months early and for the special pricing I received, I didn't mind paying 2 extra months opposed to waiting last minute when every other student is moving out and miss out on availability. This storage unit is only 7 minutes from SJSU so location worked out great since I live in San Diego and cannot help my kids. read more

I'm going to through a lot of changes in my living situation and getting quite obsessive researching about different storage options, like sizes or security features. With obsession comes indecision. Elke is very calm, easy to talk to, and, most importantly, knowledgable. She efficiently helped me deciding on a solution that fits my situation. And, she swiftly cancelled another storage unit that I signed up by mistake, saving me from calling customer service and billing department in order to get it refunded. A big thumbs up to Elke read more

Beware! I'll tell you about my experience. I enrolled on an online promo in July, 2022. After providing all personal information including auto CC payment, I received an $80 increase on the initial agreed rate on my October statement. Including the 30 day notice, that increase came after 2 months. Thinking it was a penalty for late payment, I went into the office and inquired. The person on duty looked up the account and stated a post card notification was sent that the rent was increased. I hadn't receive a post card and asked the move out notice requirement. He stated that if all belongings were removed before the next monthly cycle, the $80 would be refunded. Not true... Lesson... The offer this facility promotes can quickly change. Pay attention to your automatic CC payments as their communication is suspect at best. Give it zero stars if possible! read more

I had really high initial impressions of the facility, however their security is worse than lax. My unit was broken into. Opening my unit set off an alarm, but they didn't bother to check my unit for another 3 days, when they discovered the missing lock and damaged shackle. They know they have an issue with people in the facility after-hours, including break-ins at emergency exits. They haven't bothered to self-report these issues to the local police, I am certain they don't want it appearing on the neighborhood crime stats. All this came out while the Community Officer was on-site, taking my report. I do appreciate the staff being honest with the police about the issue, but the company MUST do better to secure the site. Luckily I am insured. read more

My unit along with many others was robbed! It's shameful they didn't have cameras where my unit is and the alarms are broken to alert the office of any entry. there are only cameras on some not all the units. The lighting is terrible in that place. Don't go there. They raise the rent the following month you move in .disgusting! read more

A very reliable storage facility! I got a deal when I signed up for one so it was worth it but I think depending on the market they change the rates! Which is normal and understandable. It is pretty secure. There's a gate for both exit and entrance that you need your specialized code for and you can't access the 2nd floor without one either. When it's not busy like a weekday morning or evening, there's usually trolleys readily available. However if you come on a weekend, you'll find yourself lifting your stuff. Facility itself is okay, it smells like a mixture of pee and cleaning supplies. Sometimes random people would enter and I'd see their scraps or belongings on the floor. It is located between 10th and 11th so entrance and exits are on one way streets FYI! I've used this facility in the past and recently for a couple months and I would recommend!! read more

Great Facility and awesome managers. Clean facility and also great prices. Secure with cameras and new cylinder locks.. Best storage in San Jose by far. read more

Joshua, the extra space storage agent was very friendly, attentive, patient, and helpful. He gave me a good deal for a small storage unit that I needed. read more

Thank you to the entire team, Rob, Josh, and Barney. When we initially were looking for a unit we scoured the internet. And landed upon extra storage space on Yelp. Price is fair but what was more important was how safe we felt in the facility. We do notice at times after hours there were people going into it when a car would type in its code to come in. That's one thing we would like to improve. But aside from that customer experience has always been excellent, every time we come into the unit we are often greeted by a friendly hello from the team. We see them often cleaning the facilities and restroom. Thank you for always ensuring the space is clean for us customers. read more

CAPITALIZING OFF OF COVID AND RAISING RENT!!!!! I have been renting from this company a storage space at Buffalo Road. in Las Vegas for a few years and the people who work their are always really nice, efficient and the facility is always kept pretty neat. My only complaints were the poorly sealed units so debris and dust would blow inside and cover my stuff, especially if you have an outside unit so I moved my stuff to an inside one and although they advertise as being air cooled, the air conditioning doesn't work well it gets extremely hot inside, so don't store anything that can't take heat) I originally rented a 5×5 for around $40 a month. Over a couple years I think the rent went up a dollar or 2 a couple times, but nothing extraordinary it was fair and good. About 4 months ago I was in a rough spot (and still am) and decided to upgrade my unit to a 10x10. I rented it for $134. Now, just a few months later they raise my rent with a couple weeks notice to $156. This is a SIGNIFICANT INCREASE! They are just capitalizing on people's misfortune from covid. Many people in Las Vegas ESPECIALLY are out of work because a large portion of Las Vegas industry is based on tourism. I find this disgraceful!!!!!!!!!!! You should be ashamed of yourself Extra Space Storage!!!!!!!!! I will move my stuff out of your poorly cooled facility as soon as I have the capacity to do so. (PS I did appeal to management and the gave me a credit for the $22 difference between what I was paying for 1 month, but refused to lower it at all for the future even though they advertise on their website THE SAME UNIT for $121. What happens when you can't pay your rent? They keep your stuff. DISGRACEFUL BUSINESS PRACTICE FOR A LONG TIME CUSTOMER !!!! read more

The BEST storage unit facility I've ever had. I use them for both work and personal storage units. Everyone that works there is incredibly friendly. read more

Had a good experience here while Signing up. The staff was friendly and made sure I understood all the ins and outs of Ethel property.

The entrance and exit gates never work and rent is expensive. The gates should be working with the price we pay. It's being over 9 months that they are having this problem and are unable to fix it. They raise the rent and we pay it but they aren't doing their part. I will post pictures later. read more

I rented from the one on Oakdale road and I will never rent from this company again. They hire people that steal things out of your units. I had a 10 by 10 and half of my unit was stolen. Now I have rented a storage unit for years and just happened to try this one because it was closer to my house. I learned my lesson. This place is a rip off literally, they rip you off. They have cameras there but don't have the footage to give to the police, the have an alarm system but the company didn't respond. Sounds like an inside job to me. The items that was taken could not be be thrown over the fence like they said. They were too heavy. I needed my truck to get the furniture in the and someone just stole it and walked it out of there. They lie. I will never use them again. Beware before renting from this company. read more

Great communication and kind people! I had one storage space but needed to move my small business to a temporary location. Having the first one small storage space working a really nice man that showed be around and the kindest women helped me upgrade to a large unit! Thank you! read more

The staff at this storage facility are very helpful and welcoming. I had all my questions answered quickly and the process for renting a space was efficient. Brian gave us a tour of the facility and our unit. He was very informative and courteous. Will definitely use their services again in the future. read more

Elke was amazing on customer service, she made sure I got the right unit, walked me to each one, until I found the perfect one. She also made sure I had the best deal, great place! read more

Elke, the store manager, is super friendly and responsive. Elke was able to respond all my questions and valued my time which is great. The storage unit prices were great, the building is in good shape and clean, and the whole process of moving in was a breeze! Highly recommend to check in with Elke if you want good service! read more

The friendly staff is very helpful and professional. This building and their storage units are very clean. I'd definitely come back if needed in the future. read more

Wow I was happy I found affordable storage. Then I get a surprise on my bill the prices went up ! Over $50 !! No warning! Not happy! Looking for a new place . read more

The management at this property need to improve the way they handle tenants and carry out any property maintenance so to not disturb the day to day of the tenants, some of which start their day very early. The last thing they need is to be told they can't get their equipment because of some paint job that can be taken care of on either a weekend or outside regular business hours when there is less foot traffic. Communication is lacking. Professional demeanor is also scarce from the employees at this property. read more

I had to find storage for my dad's house while he is relocating. David from extra space storage was extremely helpful setting up my unit over the phone, registering me the day of, facilitating access for the movers, and was just overall a helpful kind person. I sat in the office on and off for three hours while the movers artfully stacked the unit. The facilities are very clean and I feel safe storing my fathers belongings there. read more

**Renters Beware** After less than a year here with increased rent, my storage unit was broken into with valuables stolen. The facility manager reported only 2 break-ins in last 60 days and said the facility is safe given the all the homelessness and random rif raft people wondering inside on skateboards despite having no business there at all. But after filing a report with the San Jose Police Department, I learned this facility is a known hot spot for local thieves that rent smaller units with the intent to steal from others. It's an inside job happening on the facility manager's watch. Aside from cameras at the entrance & exit there really isn't any preventive measures to ensure belongs are safe in the pad locked unit. When asked if the facility manager is going to notify other renters for full transparency and full disclosure of recent break-ins she said 'no'. Seriously think twice -- is it worth the unnecessary stress and trip to inspect your broken-in unit. read more

Wow, cameras, alarms, helpful staff... Nice! Plenty of carts to use when moving your stuff. Easy to get to location. Great hours. read more

The staff at this location go above & beyond! Really appreciated Brian Williams' help reserving a storage unit. He provided a detailed walk through, tour, & made me feel comfortable/secure storing my belongings here. read more

Friendly personal, very clean and great prices!! Amazing service.... I would very much recommend this place for those who need to know that their belongs that they treasure will be safe and secure!! read more

Extra Space Storage - Space... Drive in and carts on hand! - Self Storage Near Me - San Jose, California

Great customer service. The people there are really nice and are extremely helpful. I highly recommend this location to find storage especially if you're a college student attending San Jose State University!!! read more

Had a unit here before moving to a different storage facility...I regret moving. Hours are the best around (6AM-9:30PM) and it was always really clean! I remember Elke and David because they were incredibly helpful whenever I went in and provided a warm feeling to a usually dull place. I won't say they are the cheapest around, but my stuff felt secure there and it's worth a little extra to store stuff here. I went cheap and I got what I pay for :( read more

Do not store your stuff here unless you want to your property stolen, the front gate is always open for anyone to walk in! We have asked them to hand over tapes to review and they continue to give us the run around even with the insurance we purchased read more

Elga (Elke?) helped us set up our unit after we did the reservation and contract process online. Our space was exactly as expected, and the entire premises has been clean each time we have accessed the unit. The staff on hand was following COVID protocols, and the system for accessing the storage area feels very secure and safe. Elga was knowledgeable and able to answer our questions right away. read more

I needed a temporary storage unit while transitioning between homes, so I checked out Extra Space's website. It was a snap to reserve a unit online, and they even sent me a 20% discount code for a Budget rental truck. Checking in took about twenty minutes and I was set. They have free dolly rentals in the office, an onsite restroom, and an elevator for second floor units - all of which were very useful accommodations. The unit is also indoor, so I didn't have to worry about unpacking in the rain. The first month was "free" (it came out to about $50 for a one-time deposit, a lock, and taxes) on a large 10'x15' unit (not bad at all!). When I closed out my account, Elke made it quick and painless. She was the person who helped me during most of my visits and business matters. That woman is a saint; she's great at what she does. One thing to keep in mind is that the office is often closed between 1pm-2pm (for staff lunch). read more