The front desk and customer service was excellent in all respects. My negative is the general business model of public storage. I started with a 10 x 15 for ~$100/mo and within 2 years it was over $300/mo. So I went back, threw away half of my stuff to get it back down to $100/MO. But even in the smaller space, within 2 years it was back over $300 again. I just went back again (now 5 years later) and reduced my space to a 10x5, giving away more stuff to friends and the Salvation Army. The business model for public storage, which has nothing to do with the kind people working at the front desk -- is predatory. It preys on people who have normal and natural difficulty letting go of possessions. Unless you've got heirlooms and artwork (and are rich), long-term storage has turned into a racket where are you are the frog the initially pleasant water, and they just constantly turn up the temperature. Are you ready to pay $20,000 to store your belongings for 4 years? Take a picture of stuff for your memories and give the rest to family, friends, and people in need. The historical concept of affordable long-term Public Storage is broken. Ask them about price increases and then do the math. read more

I recently visited the Mitipas Public Storage and was helped by Stephanie From the moment I walked in, she was friendly, professional, and incredibly knowledgeable. She answered all our questions with patience and made the whole process smooth and stress-free. What stood out most was how she took the time to walk me through the unit options and even offered helpful tips on packing and storage. It's rare to find someone who genuinely cares about customer satisfaction these days. Thank you, Stephanie for your outstanding service! I highly recommend this location to anyone in need of storage -- and you're in great hands. I recently visited the Mitipas Public Storage and was helped by Stephanie From the moment I walked in, she was friendly, professional, and incredibly knowledgeable. She answered all our questions with patience and made the whole process smooth and stress-free. What stood out most was how she took the time to walk me through the unit options and even offered helpful tips on packing and storage. It's rare to find someone who genuinely cares about customer satisfaction these days. Thank you, Stephanie for your outstanding service! I highly recommend this location to anyone in need of storage -- and you're in great hands. read more

In the multi-story building with hundreds of storage units, there are only 2 dollies available. I've been sitting here for an hour waiting for one to become available. If you are moving large or heavy items, look elsewhere. read more

Claudia & Stephanie are the best ! They were able to accommodate me & treated me with kindness and respect. Rent here if u want a trustworthy & clean facility. It does close a little early, but that helps to keep the facility running smoothly. They also have good deals for first time customers. 5 STARS FOR SURE ! read more

I called last week to reserve a storeage with drive up access I went today becasue i couldnt remebre what time my appointment was Jean had lots of stuff to do today I saw her list but in this horrible heat she stopped to help me and then a second time when i couldnt figure out how to make the lock work This was agreat experiance for me she was an amazing help and teh storage room is perfect Thank you so much for your help today read more

Great front desk hospitality service! Diana gave me a great tour and informed me on all details, I also came in at a good time with a Memorial Day sale! Grateful for the ladies attention (Jeanne) and time. Overall they provided me the unit really quick. I was in n out! Great set up process. I've had a few storages before and definitely these two were much better help! read more

I moved out of my unit on Nov 7 and closed out the unit online on the same day, removed all my belongings and took my lock with me. I checked the office to let them know I was moving out and the office was locked. I waited 30mins and left since no one returned. I left California and moved to Nevada and been here ever since. I had already paid till the end of Nov, but saw a email for rent payment on Dec 1. Called public storage and explained the whole scenario, they said seems like someone put a lock on my unit and accessed my unit on 27th Nov. it wasn't me and I haven't shared my access code with anyone. I have been going back and forth on this and Public storage claimed that their District Manager will reach out. No one reached out reg this but the collections called me 2 days ago. I have made 10 calls and left 6 voicemails to public storage with 0 response and no path forward. it's been really frustrating. I did everything on my end and now getting penalized for something that's not on me. I followed the checklist that public storage said I could do move out online and have a confirmation. Now I'm not sure who locked the unit or who accessed it after me but it's not fair to report this to my credit score or try to collect $$ from me for a service that I haven't used. Also the lack of response and the way public storage runs their business is absolutely shit. I'm infuriated that you are holding me accountable for this. I'm really tired of calling a dead end phone number so called the public storage dispute number - 866-912-1793 and reaching the voicemail of Cathaleen and Margaret when they don't have the decency to call back and respond to queries. Now since I live in Nevada the collections closed my account and won't let me pay for the damn thing as well. Fuck you public storage for your lack of accountability and response in this scenario. read more

Public Storage - Move out confirmation - Self Storage Near Me - Milpitas, California

I cleared out my client today, June 1st. There were some scheduling and life issues that made it impossible to get out a day earlier, on May 31st. They STILL charged my client the ENTIRE month of June. What a scam. In my opinion, This owner is someone who does not deserve your money. They act very greedy by demanding a full month of rent even when the unit is empty. Interesting side note: The employees both asked if I had used the code to get in. They said, If I used the code, they would have to charge my client. So, get someone else's code if you are a day late I guess? Or jump the fence? I don't know, but just don't use YOUR code! read more

The manager, Christina or something like that? Has the biggest attitude. If you're this miserable in this line of work, do yourself a favor and find something else to do where you don't impose your anger on your customers. Muah read more

The folks at Public Storage were very helpful and friendly. I appreciate their customer service skills. I especially appreciate the Manager "Stephanie" for going the extra mile for making my experience with P.S. at Pecten Ct, Milpitas a great experience .Thanks! Jose G from Milpitas read more

When I got my 5 by 10 storage unit back in June, the cost was $82 after insurance and taxes. Now, I see the price is going up to $100 (before tax) which nowhere in my contract does it mention this. Anyway. I am here now and there is a line of 4 or more cars trapped inside because lazy and unresponsive management decided to leave 30 mins before closing. Not pictured: line of cars behind me waiting to get in...every time I have had the misfortune of having to deal with employees at this location they never fail to be rude and seriously lack customer service skills. I was just going to grab a couple things as I just moved, But now I'm going to grab all my things and take my business elsewhere. Not paying for another month for this storage that has extremely limited hours. Open 9-6 M-F and until 5pm on weekends. Not recommended. read more

Public Storage - Line of people trapped inside because lazy and unresponsive management... - Self Storage Near Me - Milpitas, California

I am very unhappy with the service I have received. I have rent 2 units then I transfer to the new unit and have already returned the new lock and received my refund for that lock, which I greatly appreciate it. Also, I reused one of the locks I had already. When I moved out of the two units and kept one lock for my new unit, I did not realize the other lock belonged to me. I returned the lock to the staff and thought they would refund me, but they said the lock should have been in a brand new box and would not refund me. It's okay if I do not receive a refund. It doesn't matter if I get a refund, I just want my lock back, however they have kept my lock and have not returned it to me despite the fact that it belongs to me. This is unacceptable and a complete violation of my rights as a customer. Such a poor service. read more

Excelente customer service and very kind, thanks to sunil the office clerk to make everything more esier.

A crapy place with the rudest and unresponsive staff, guess they all need some extra training, they don't know how to do customer service lol they just want the money... better just to go somewhere else. Disappointed. read more

Moved from one public storage unit to a large one. Had problems at the first placed being Brocken in to three times they did nothing to fix the problem, so everyone they broke in the went to shorter hours and more patrolling the property but that was only for a short period of time. So we moved out and to 1080 Pecten Ct Milpitas, CA 95035 The Manger onsite told me that the had camera on the property and that they didn't have any problems but that was not true, as we found out . When we had are unit Brocken into the first time I was notified and when I arrived and asked if they had any video they told me that the front office is the only place with cameras. We have sense then had our unit Brocken into three time now every time the same response. Shorter hours and more walking around checking on people. read more

This review is for Stephanie. It's our first time to inquire here and she's so nice and kind to help us out. I recommend everyone to go here and ask for Stephanie to help you out. read more

Lyka and Robert have really good customer service! I originally have a storage from Watson but had to move to Pecten because of construction. But i'm glad i did because the people working there are very accommodating. read more

Wonderful storage facility! Clean, orderly, and the staff is friendly. Cathy did a great job - she's caring, and understanding. We had the storage for little over 6 months and everything worked out beautifully. This particular location is very conveniently located right next to 680, so easy off, store stuff, easy back on. Thanks for all the help, Cathy! read more

It's a storage place, how much more can I say? Went there to access a friend trailer and change the tires on his ride so we can drive it up to Tahoe for a snowboarding weekend. My friend ended up stepping in some poop without knowing it, and he would also step on the wrench we used to unscrew the lug nuts on his wheels.... before you know it our hands had poop all over them... and we smelled really bad right before we went to pickup some hot girls who we were going to be in the same car with for five hours... man that sucked! Because of our poopy time we had to detour home and make sure to shower and change again... which made us late picking up said hot girls... oh well at least my friend and I can literally say we went through some serious sh*t together... read more

Friendly staffs and good promotional price before we moved to different house. I did not know why people complained about this location It was the first time to use public storage.. This location was cheaper than other one Happy to use it for short time. read more

Intercom does not really work if you got to use the restrooms it shows as vacant but their manager locks them and the staff onsite does not have keys. read more

Cathy is simply the best. She is caring and understanding. I wish they can all be like her. Thank you for all you help Cathy. read more

This review is for Mackey and Angelica I'm here at Public storage on peckten and Mach Milpitas California and I just want to say that I got the greatest customer service with both of these young ladies I was able to transfer my storage today with no hassles and they have set me up a lot of money and if you need a storage unit please give them a call they are the best public storage in the bay area Bobby Love this is read more

I have had my storage for a little over 4 years now and the location is easy to get to, clean, and appears to be secure.The person to get in touch with is Cathy-friendly, efficient, thoughtful and super helpful! Thanks, Cathy read more

I highly recommend this place. The customer service is very impressive! Her name is Cathy. She is very helpful, friendly, accomodating, very positive and happy person. I'm not saying this only from myself but I have 2 more friends that experienced the good service of Cathy! I'am renting 2 public storage but the other one is in different location. The custom service there is no good at all. To Cathy keep up the good work, your an excellent worker! Your a big asset to your company. God bless you! The only reason, I cant give 5 stars bcuz the storage that was assigned for me is on the far back side,no light and it was so dark. I noticed that theres only lights in front area and non on the back area. read more

Had a great experience with Robert! Very friendly and help me to walk through what I need. I totally recommend this place to my friends. FYI very affordable price! read more

Cathy is very helpful. She make sure that everything is clear to me and explain every little things. Very happy with the service! Keep it up! read more

This review is for Jennifer who works at multiple Public Storage locations but specifically who helped me out at the 1080 Pecten Ct location. Jennifer is super friendly, helpful, knowledgeable and quick on helping me get the right storage unit I needed for my things. I had booked a 10x30 unit online and came in for my appointment. However, after Jennifer showed it to me and taking in what I had experienced in past storage uses... she guided me to a unit that suited better to my needs. The 10x30 was a wonderful sized unit with 2 door access points but I was unaware it was kept out doors and not a climate controlled unit. So she helped me get 2 10x15 first floor, inside climate controlled units that were side by side still giving me the space I needed for my household goods. It served better having 2 units because I was able to organize my things according to my needs by units and over all giving me greater accessibility to more items. She had great customer service skills and made the paper work quick and easy to get through. read more

Although the attendants have always been very congenial the organization seems to be run by a bunch of crooks. Over the time that I have had my items in storage there they have without notice raised my monthly rental rate from $51 dollars to $62 dollars. I plan on getting my items out of there as soon as possible. read more

Jennifer was Awesome possum! We were moving out to the bay but our house wasn't ready and she helped us out a lot with our storage unit from the price being 118 to 57 because of the $1 special. Moving and storage made easy thank you again! read more

Worst place to leave your property.... not only did the rent go up, they have no security and have been robed 33 times this year alone... I was one of 6 hit in one night... and there insurance is a scam so use your own... district and regional managers are just puppets to the machine and don't care about your shit just the rent... 300+ spots paying at least $125 min and can't have security or cameras?? Find another storage facility.... unless you're homeless!! read more

The customer service was so great! Cathy is amazing! She made everything so easy! I highly recommend!

The new management at this location is repulsive! I have been a care taker for many years and my client is a customer at this location and she has several disabilities and because of the amounts of medication she takes oftentimes she falls asleep and today she did in the car outside of the unit inside the car with me sitting next to her nodding myself and we were subjected to verbal abuse and threatened eviction for having a extension cord plugged in with a small t.v. plugged in as we have always done and the manger told me that "this location doesn't comply with the ADA act. And other storage company do but not Public Storage! Unfortunately he will be surprised with the reaction he will receive from his absurd lack of knowledge of the law! read more

This is the best place in town to have your storing needs be for filled. Make sure you ask or talk to one of the on site manager name Cathy. She is so helpful! She listens to you needs and makes sure she crosses her tee and everything so that your storage is well kept and secured. She's been doing this for a long time so any question and concerns she can answer for you right away. I really love how great her attitude is because she always greeting you with a smile and always bubbly! I would highly recommend this establishment to all my friends and who ever is in need for a storage center! Cathy you rock keep up the great work! Vinnieboi out read more

Great customer service. I've rented here for 3 years and am still going. Never had any problems. Even my friend and aunt now rent here too.

Kristina is such a professional. Assited me with my questions and lead me in the right direction.

Kristina was very helpful and very courteous, was in and out within minutes great experience here and would be more than willing to come back again if I needed to. . read more

Kristina at the front desk is the best goes above and beyond to help find and make sure your experience is great have both storage unit and parking with them. Looked at many places and this one has great access and very well taken care of. read more

I always come in to pay and Cathy is always very nice and helpful. More companies need a Cathy!!!! Just wanted to say bravo to her and continue the excellent work. read more

I recently called in to find a bigger storage unit to replace my 5x10 that Ive had for 6 months. As soon as I got a hold of someone after multiple attempts, an employee named "Jen" took my call. I could immediately tell she was grumpy and in a bad mood. I first asked if I could come in and look at a 10x10 to see if it fits my needs and if she could show it to me that day. With an attitude she said "I guess so" and let out a sigh of distress like it would be a huge inconvenience to leave her seat for 5-10 minutes. As I continued to ask about the procedure for moving and pricing, she became more and more confused and irritated. I was asking SIMPLE questions about the move and it shouldnt require that much thought to answer what I was asking. After being told that it would cost me ~$80 to move out of my 5x10 on the 25th of November and then be billed another $152 on December 1st for the new unit (5 days later) It makes zero sense to me why I would need to pay $80 for the 5 days that i already paid for at the beginning of the month. Jen is not someone who can leave her personal issues at the door when she comes in to work. Her customer service was demeaning and her frustrations were tough to handle. I give 1 star for the bad customer service and I have cancelled my unit instead of renting a bigger one. Im taking my business across the street where they were very friendly and available to answer any questions I had. read more