Austin is a great addition to In-Self Storage. He is informative, patient and always in a good mood! A pleasure to work with! read more

Can I recommend this storage? Yes. Manager perfect doing his service. Price is good read more

-renting procedure fast, easy -well lit lot -reasonable price -clean, dry lot -manager explained in details the rules of In Self Storage read more

Personal very polite and kind very cleanest pays very secure. I'm very happy with the services.

The ground level 10' x 10' was a lie. It's smaller than that by several inches. Excessive dust, dirt, and roofing granules get inside the storage because the bottom seal is very poor. To lock the unit you have to lift up from the bottom in order to slide the latch, which renders the seal ineffective and creates the pathway for the dirt. read more

Great communication with Austin. Great experience place to store your extra stuff. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- read more

First time renting a storage unit and the process couldn't have been any easier! Austin was extremely helpful , friendly and kind! Definitely recommend based on the customer service we received! read more

Don't look any further. Choose this place! =============== Service (excellent): =============== Bob is the best. He is very friendly. He spent time to explain the rules and made sure I was clear about how everything works. He always adds a personal touch to every answer and makes me feel right at home. =============== Pricing (excellent): =============== The pricing is simple and clear. No hidden fees! Other places that I researched appear cheaper but their final bills are more expensive. ==================== Convenience (excellent): ==================== You can book a unit online and manage your account there too. Very convenient. You will still need to meet with Bob so he can give you the keys and go through other formalities. ==================== Cleanliness (excellent): ==================== The facility is very well kept and clean. Even though this place has been in operation for a long time, I was impressed how the whole place is still nice and clean. ============== Safety (excellent): ============== They do regular maintenance (e.g. the roofing) to ensure there are no leaks or damage to any of your properties. So I'm in good hands. read more

2 blocks from my second job, almost right next to my best friends apartments and very close to my home. Bob is pretty Rad, he has a very similar personality read more

IN Self Storage - Milpitas - IN Self Storage is perfectly located near almost everything that I go to. - Self Storage Near Me - Milpitas, California

I wanted to update my review, having just moved out of this place. I had nothing but good experiences with both Bob and April and only left because I was trying to save a little money and finally had enough room to bring my stuff out of storage. Between everything in my original review, as well as the automatic payment option once they switched to the new parent company, my time with them was nice and smooth. I even had an issue when I was originally having Capital One send them checks monthly before they had automatic payment options, and a couple months my check failed to arrive. Instead of waiting to charge me a late fee and mail me a notice for being past due, April called me both times before I was late, because she noticed it was unusual. That's fantastic service! The only thing they lack here is climate control, but if you don't have anything that's temperature sensitive to store that's really not an issue. I had a plastic bin of candles in storage here for years, and none of them melted even with a number of days hitting triple digits over the last few summers, so you'll probably be fine with most things. Original Review: There really needs to be a way to down vote bad and useless reviews, the idiot who blocked the driveway and had to have a cop stop traffic for her to get out has no business having a bearing on this business's rating. I did share a laugh with the 'angry old man' and the 'old lady' about it, both of whom are nice if you're not an idiot. Clean facilities, well run and maintained, and basically everything one needs in a storage place, as long as you don't mind carrying your stuff up stairs if you get an upstairs unit (no elevators). read more

No BS hidden fees and pricing. Getting a storage is straightforward here, payment is done automatic monthly. Managers and staffs here are professional and they have strict rules, because they care about keeping their premises safe for everyone. Office (at the front door) opens at 9am to 6pm. The storage opens from 6am to 9pm. read more

I am so glad I trusted IN Self Storage for my storage needs.  I lost my job so decided to give up my Los Gatos apartment, put my things in storage, and move to cheaper housing outside of the Bay Area in order to cut down housing expenses while unemployed.  Because I didn't know how long I would be renting the unit for, I rented the unit month-to-month.  From what I hear, most self-storage units take advantage of not having a price-guarantee and will jump up the price regularly every few months.  I chose IN Self Storage because I did not see any complaints about unreasonably expensive (almost like a bait and switch) and frequent price jumps.  In fact, I heard that IN Self Storage usually reviews fees and makes reasonable price adjustments on an annual basis so I shouldn't expect any price changes for at least a year.  I have rented the unit for 6 months now and have not had any price jumps.  I am so glad units are priced fairly and competitively and that the managers do not display the same unscrupulous behavior that other storage facilities do.   Which leads me to my next topic:  Bob and April.  Bob and April are what makes this facility great and the perfect partnership.  April is sweet, kind, and very thoughtful.  She is very welcoming and provides superior customer service.  Bob is a no-nonsense, honest and straightforward military vet.  He is upfront about what to expect (the good, bad, and ugly) and is very clear about how things operate.  He enforces the rules and keeps tenants in line so that you don't have to worry about bad behavior from others (such as people blocking your unit or leaving trash).  And they are both just really good people.  They make me feel happy and safe and I'm very appreciative of them for that.   If you are looking for a clean, affordable, trustworthy facility with honest and reliable service, then IN Self Storage in Milpitas is where you should go.  I can't recommend them highly enough. read more

I rarely bother anyone when using this storage company. My dad and I would just waltz in, shove items in our space, and leave. Unfortunately, my dad tends to be rough with the lock and ended up breaking the key inside the padlock. I was upset as I was hoping to retrieve my inflated bed for a camping trip. We ended up talking to Bob and the way he speaks/jokes made me feel less upset. He reassured us he could cut our old lock when it is convenient for us. I hardly get the privilege to work around my schedule. When I showed up at my lock cutting appointment, I was amazed at how fast Bob did the job. All I can say is, that this is one of the best storage facilities. My family has been here for 5+ years! read more

I've had a storage unit here for about 2 years now but prior to that my parents have had a unit for easily 10+ years and in all that time we've had a really positive experience. All the on-site staff (April, Bob, and Leslie) are great. Just the other day I called April to update my form of payment and after giving her my name, she was able to easily recall my Unit # right off the top of her head-- even I barely have my unit # memorized. Bob is usually patrolling around, making sure everything is in order and offers any assistance. Just make sure you stick to the 5mph speed limit because he'll call you on it. I think Leslie is the weekend person (don't quote me on that) but the few times I've worked with her, she's been great. One slightly negative thing I will be candid about is that this storage site was recently purchased by another company and while they have made many positive changes, I do fear that they may bring price increases more frequently than I would like. I base this on the fact that very shortly after they took over, the price of my unit went up. This is just a guess though. So lets hope I'm wrong about that hunch. Overall a great experience there. Having Bob and April on-site makes me feel more confident and comfortable storing my things there. read more

I ave been storing my car trailer for years in this facility. Bob and April take care of their customers in a friendly and professional Manner and they are much appreciated. The facility is in a great location, providing a secure place to park my trailer. I never have to worry about it! read more

This place is so great..it is very clean and very reasonable rates.Bob the owner is so cool and very helpful.it i would re omend this facilty to all my friends And family.look no further come to this storage facility... read more

After wasting time/money over at Public storage for a few year, I decided to shop around for another storage facility. It did not take too long to find IN SELF STORAGE! This GEM is ran by Bob and April, and since renting here a few years back, I can say this is the best ran, cleanest, friendliest storage facility around! Looking for a storage spot, LOOK NO FURTHER! read more

So I've had a storage here for almost 11 years keeping most of my father's stuff that I put in there when he died and for the most part I have only been there maybe 3 times cuz its just so painful to open for me... Bob and April both knew what I as going threw in addition to diving into drugs... Well now that I'm sober and wanr to go threw all the stuff my dad and I collected over the years I can't because for some reason the lock has changed and they want to pay $50 bucks to cut the lock off for me... Wait I have the key to the lock I put on it why has it changed? Because they cut it off for someone else is why! The lady that works there even told the POLICE that the unit wasn't mine only to find out it IS AND HAS BEEN MINE... Still have not been into the storage yet... These people are crooks and thieves dont get a unit here they will let anybody with the right price into your unit and take what they want... read more

Bob and his wife as well, Are great and very helpful! I've been out of work and my lock key broke he was very kind enough to break the lock , no charge since I have been there a few years now. No complaints whatsoever! read more

Very clean. Bob is a wonderful guy and love catching him when I stop by to chat or even say hello. Very friendly and family like vibes.

I want to thank April and Bob who got me set up quickly when I needed some extra storage space. I will recommend them at anytime.

Bob and April are very nice and professional . They take good care of the storage place like it's their own. I didn't have to worry about any problems in the storage . Bob always makes sure that everything is clean. We trust that our things are safe with them knowing that Bob and April is there . They are the best read more

Very good experience. Nice people and efficient and clear.

Bob and April take pride in creating a safe environment in which respect for people and their property are very apparent. Their attention to detail and their tenants makes you feel like part of a small community. My boyfriend and I really appreciate their vigilance over the facility and their kindness towards us. During business hours, you'll likely see a wave, smile, and/or head nod while driving past their office window. We recently relocated to San Jose which meant ending our time at IN Self Storage. Bob and April made the transaction very easy. If we ever return to Milpitas and need a storage unit, we would definitely return to them. read more

Reliable and Clean Facility to store your overflow items!! Friendly and knowledgeable staff are always helpful! Convenient location in Milpitas! read more

Bob and April are straight shooting and take their jobs seriously. The facility is a little old but had recently upgraded security cameras across the unit. It's well situated being near 237 and 880 and easily accessible. The units are clean and maintained. Prices are reasonable and they don't tend to change exponentially like Public Storage. They are willing to work with you to find out what you need and as long as you follow the rules, you'll get along fine. They may not have units available but I would just check back with them from time to time. I have been there for several years and won't go anywhere else. I would recommend this place for the quality of the service and pricing. read more

Have been a customer since 1999. First a storage locker and then for a relatively short while an RV spot for my 71 Chevelle. Bob, April, and Leslie were always helpful. Being a long haul truck driver I couldn't always be there in person to handle business but on more than one occasion April helped me out over the phone. Always willing to do whatever they could. I highly recommend this facility to anyone needing storage. read more

We have been at this location for many years. Bob and April are friendly and helpful. We feel more secure about having our things stored there with them at the helm. Don't speed in your car or Bob will get you! Thanks for keeping things safe and sound Bob and April. This location is always clean and is close to our home, so convenient. The code access is straightforward and so far glitch-free. We have never had issues with security or access. read more

I'm really impressed how this storage manage the place, it's my second time renting storage unit and this definitely fits my needs aside being closer to my place and to add Bob really an awesome guy. Love his stories. read more

Bob and April are the best. I know my stuff is safe being stored here more so because of them than the cameras that are on the facility. I respect that they're strict and hold the tenants accountable to abide by the rules. They're firm but fair, the way it ought to be. They're also very nice people and a great couple. Thanks guys! read more

I've had a unit here for the past 10 years here and I've never had a problem with anything. Staff here is very friendly and courteous and always smiling when I come by. Always a wave as I enter or leave the facility. Property is very well kept and always clean. I have always referred anyone that is local to this location and told them if a unit is available and you're in need, jump on it. Such a convenient location! read more

Bob and April are the best! The prices are reasonable and the place seems very secure. I've been renting from them for almost a decade.

Talk about bad business ethics!! Even before you become a customer! On my way home from work, I had car trouble & had to pull into the big driveway of this business. Put the car in park & dialed AAA. While I was idling, I noticed there was an old man sitting on a metal fold out chair, facing some old lady & they looked upset. About 5 minutes later the angry old man was up against my window shouting, "EXCUSE MA'AM! Is there something I can help you with!" I rolled down my window with a perplexed look, cell phone on speaker listening to the AAA agent, & told him with a smile, "Hi, I'm sorry but there is something wrong with my gas gauge & I think I'm running out of gas even though it says i have 35 miles to go. & I'm on the phone with AAA trying to get help & I cant back up to the 76 driveway because my car stalls. & there is too much on coming traffic." His reply? " Well that's not my problem! Your gonna have to get out of here! This is private property & your blocking my driveway! You need to leave!" WOW, I was astonished by this jerks reaction. Where is chivalry these days to help a damsel in distress. Instead I got my head bit off. I rolled up my window in his mid sentence which made him more angry & he threatened to call the cops. Then he proceeded to read my license plate to them. When he retreated, his bitter old wife came out with a pointed finger yelling, "YOU NEED TO LEAVE! YOU NEED TO LEAVE! THIS IS PRIVATE PROPERTY!" Calling the cops was the best thing he could have done. Officer Eric Emmanuelle also called AAA personally & got them on the scene in less than 10 mins, gave me the $5 bucks I needed to pay AAA for the gallon of gas, & blocked traffic while i backed up into the 76 gas station. Thanks Officer Eric! :D read more

April and Bob have literally been a God send! They are so kind and caring. They helped me with the transition when my mom passed away and made one last thing least stressful. Every-time I need help, they do it with ease and so much patience. I am so grateful to have found this storage. I will not need to go anywhere else. read more

I have had a storage unit at this facility for more than 10 years. I usually interact with April. She is always cheerful, friendly, and professional. In addition, the property is always clean, and always receive a personal phone call to inform me of any upcoming changes at the facility. read more

I keep saying I'm going to move my stuff out of storage, but 15+ years later here I am.... lol April and Bob are always friendly and keep the facility clean and not needing any repairs. For a basic storage, you can't beat the price. Still hoping to move, but until then I'm happy my stuff is in such good hands... read more

I was impressed with how clean and affordable the storage units are. April and her husband are very diligent and upfront. I was in and out of there in 25 minutes. I appreciate how paperless they are. Thanks very much for a wonderful experience. read more

This business treats people badly! In reference to one of the reviews with the person mentioning you being in the Marines doesn't give you the right to speak to civilians in an unprofessional manner. Especially when you are not active duty and we are not military. The business/franchise owner needs to enroll the onsite freeloaders (husband and wife) into an Ethics training course. This is the 21st century and referring to anyone as "You People" is not acceptable. By anyone - regardless of race. In this case the "You People he referenced were educated African Americans. I was there to help my Family move out and witnessed this guy first hand - I actually felt harassed by his behavior, like seriously he has no right to speak down on anyone. He was intentionally trying to irritate us for a reaction. He was being relentless with his taunting behavior. Then he calls the Milpitas police and tries to claim victim. Just because he is miserable doesn't give him the right to speak disrespectfully to anyone. Not going to stoop to his level. Even my granddaughter who is 6 said that she will pray for him because she felt he was drunk. I get it because that's how he came across to me. So message to the Business owner - you really need to rethink who you hire to take care of your properties. He is bad for business. Just know that 1 bad experience is always shared by many and Milpitas is way to small to avoid a bad reputation. read more

The facility looks a little older but is still very decent at least for the stuff one might store. But I highly suggest this storage because of the married couple on sight who sort of run the show over there. They are active and make sure all the rules are followed by everyone which makes me feel secure that others too are kept in line. They walk around the property often which makes me extra secure that my stuff is safe, even though to even get into the complex you need a code on the gate. They are helpful, polite, knowledgeable and very customer service oriented. Often a storage place will be great at the sales pitch but then once a tenant they are not so good to you but this place, the thanks to the couple who run it, they are great even after the sale. I plan to keep my storage items there as long as they are there and if they ever leave well I will feel uneasy that whoever takes over will not be as good as them. read more

The place is good. Bob,April and Leslie are very nice.