Unprofessional. Renter agreement and agent's description does not align. Agent also won't update the agreement. Make sure to take your time to read the agreement and not be pressured because you're on the phone. read more

Renter beware: after 4 months of moving in, they will increase your monthly rent by 3 times.

This place is comically ran by morons. Horrible hours, and if you stay late (which basically will happen if you work since this place closes so early) you get chastised by text, email and voicemail. And get this, the voicemail tells you to call back about an urgent manner - then when you do, some dimwitted manager tries to jerk their ego off by telling you that "you just get a warning, but you'll be punished next time." The biggest irony is that during those precious open hours, not a single staff member can be seen. read more

The storage company made things right, I appreciate them working with me on the issues. I gave them 3 stars because my unit was still broken into by another person. They cut my lock and put their own lock on my unit. So safety is still an issue. But they did make things right and that is why I am updating my review read more

Great place to store my stuff. Diana (property manager) is great and does her best to work with folks and help resolve any issues that may come up. The location is perfect for me. Flat bed carts are available onsite to help move stuff. Have never had any issues with my storage unit. Would highly recommend! read more

Dawn made the sign up for the storage very easy and she was very friendly. Thank you!

Do not rent from here, or public storage anywhere. They will raise the price every 6 month because " what you initially signed up for is so cheap" the person at the counter said this. Never again read more

We are very happy with this storage spot! Lisa went above and beyond to provide excellent customer service! She was so gracious and friendly. She called to say she noticed we didn't have a lock on our unit and was prompt to call to see if everything was ok. She also made sure we knew about the opportunity to use the flat moving carts and it saved us multiple trips to and from the truck! Thank you, Lisa! We appreciate you! read more

This place is horrible. Your stuff is not safe here. Read the other reviews of theft. If it's not an inside job I'd be very surprised. They conveniently have no cameras at the entrances. The door was literally just pried to the side and gate lifted. Don't trust these people at all. read more

Lisa was immediately welcoming and happy to answer our questions, some more than once. I had the experience of truly being served, something that's become more rare in this world. Lisa was kind, helpful and professional in all our interactions. She patiently worked with me through all that was required to fill out online; not my strong area. Happily, we even ended up with a more convenient unit than was originally available, adding to a great experience. I wouldn't hesitate to recommend the Warm Springs public Storage facility, mainly because of my enjoyable experience. Thank you, Lisa! read more

Move-in was quick and easy. Stephanie was super helpful and answered all my questions. She is very pleasant and friendly. So far things are going well. read more

Very convenient and staff is great , i dont know what the other reviews say but i have a unit here and nothing ever has happened. I also believe they have the best customer service than other facilities read more

This place is not open very long and prices increase pretty quickly after signing the lease. Mine increased by more than 35% after two months. The gate says 5pm which is already earlier than the other storage places around here but they block the gate at 4:30 or so. They also require you to buy their lock and try to trick you into buying their insurance even though it's not required by the paperwork if you read the fine print. read more

do not rent from this location!!!!!!! i repeat do not rent from this location!!!!!! the property manager kim is someone you do not want as your manager especially when i comes to your belongings!!! actually she's most likely someone you don't want to know at all!!! from terrible customer service to locking a dear friend of mine with pshichiatric issues inside the building as she sped away from the property,trunk open and all!!! and as for her manager! ha! what a joke! shaun is his name wouldn't even listen to anything my boyfriend and i had to say! i believe it's clear what those two have going on, if you know what i mean! as of today i am looking for a new place that consists of business respect and trust which clearly this place has nothing of the sort!!! i highly recommend that anyone considering renting from this place takes my advice before you or your loved one is another one of their victims! read more

Four days after I rented my Storage Unit it was broken into. In speaking with the officer when report was made this facility was one of the worst they have in their area. The day I reported it I discovered that in the last 2 years this officer alone had been to the facility a minimum of 20 times, and it was also stated that they had had at least 5 to 10 reports in the week prior to mine. Security is minimal, only a surveillance camera at the front entrance and one in the office. No where else in the facility do they have video surveillance. DO NOT RENT A UNIT FROM HERE!!!!!! read more

I've been here for a year and am very satisfied with this location. My 24hr access unit fits into my busy schedule. I find the staff to be helpful whenever I need assistance. I have even recommended this location to a friend. I see a $1 MOVE IN special on a 10x10 right now. I think the units here rent fast which is why there aren't always $1 specials available. My understanding is those specials are only on units that have been sitting empty for a while. My units price seems fair to me, just over $300 for a 10x30 unit. When I first moved in there were some people that seemed to be there all the time, but management seems to have addressed that as I no longer see them around. The only downfall I can think of is the door location being on the side instead of the end of my unit, which means I can't store my 20ft trailer inside. (But...how many people have a 20ft trailer?) read more

Your stuff in not safe here. My locker got broken into twice. Must likely by a tenant. No security cameras inside or outside the buildings. The insurance I pay for each month, useless. The attitude of PS was.."Not my problem." I packed out my stuff the very next day and got the hell out to a more secure storage. DO NOT GO HERE. You will be sorry. read more

This place I can said very bad customer service (especially the lady with bronze hair),I don't understand much English and today I been here by myself,at first I asked her to get in and take all my stuffs out before end of This month also she asked me to vacated the storage,I said yes and I told her need to take all stuff out but she said you couldn't get in and come back the other day!!! WTF** is she Kidding me? I drove here for 30 minutes coz before I called someone who work here to come and take all my stuffs. She not satisfied and yelling on me 'ARE YOU UNDERSTAND'? I never ever met fu** service like this before!! Only first and last time to renting the storages here. Btw she said she is nice to me read more

The reservation process was quick and easy. I made my reservation online earlier today, and within minutes, Ken was on the phone with me to confirm my reservation. I came in later that afternoon and Ken had me processed and out the door within 20 minutes. read more

Charles was awesome. He called me the day before to remind me of my appointment and then I told him I couldn't make it at my initial time. He set a time that is convenient for me. He found me a storage unit within 10mins of me arriving and I was in and out with my unit key within less than 25mins. He was amazing and he's very knowledgeable. He had answers to all my questions. read more

Here is my honest review out of pain and frustration. I waited for them to correct before putting review like this. 1.) Horrible Customer service, Period. Very disrespectful 2.) Elevator gets broken all the time, and they take days to repair. Come on!!! this is a place where people carry stuff 3.) When I asked for stairs a rookie new guy made me walk all along with stuff in my hands. He doesn't know where the stairs are. When I asked if he got any training he arrogantly replies, I am just here to help the manager. He is some friend/relative wearing public storage uniform. I asked him not to wear the brand if he is not properly trained and not legally hired. HORRIBLE CUSTOMER SERVICE GUYS. DO NOT GIVE BUSINESS TO SUCH ADAMANT HEADS. read more

Just started using this location for storage. When I arrived for the first time to start filling our unit, Cathy was very helpful, answered all my questions, and took the time to make sure we were satisfied with everything. read more

Stephanie went above and beyond to get us a unit that fits our needs. Very efficient service, professional and helpful.

When I signed up for a storage at this place, there was a lady in the office complaining that her storage got broken into. I didn't think it would happen to me, but a few months later it did. I was so pissed and saddened as almost everything in my storage was taken. The manager didn't seem to care much and didn't wanna look into video recordings because I didn't know the exact date it happened. The cameras only covers the outside of the buildings but would have caught the people/vehicle stealing my stuff. Cops couldn't do much but write a police report. I lost a lot of things that can't be replaced. Good luck on your search for a storage! read more

Not sure what the others see in this place, my unit was robbed and the facility did great by raising my unit rent 3 times after the robbery. (I know I should have left sooner) but leaving is already in process. You might want to look into something with better security. read more

I have had a unit here for about 4 years now. The staff here are great and always cordial. More than one occassion have I forgotten my gate code and it is always a simple retrieval process. The place is well-maintained and secure with plenty of cameras. There is, however, no one that lives on-site, as it is with other storage facilities. That is the only drawback I would have to say. Other than that, everything relating to the storage unit itself, the cost attached to it, and service are wonderful. Thanks Public Storage Warm Springs! read more

I wish I could give negative ranking for this. The worst storage ever. My friend was moving his house so for temporary purpose they stored their stuff here. For our surprise the lock was broken and new lock was there. When we got the lock smith to open it we found our stuff was stolen. Don't trust this storage their is no minimal security too. read more

I went in and service rep with a ghetto appearance. he set me up with a unit with a broken latch with the rivets separated and painted over. after reading these review and how some had there bad experience like theft. i was not confident at that place at all almost couldnt sleep because I have $20000 in tools and a mechanic needs his tools, without tools a mechanic makes around minimum wage and that wage cannot support a family and a thieves black heart will not care and take anything for his own selfish gain. I returned the next day and asked for a refund. the other rep was dressed more professional and was more better. he kindly gave me a full refund, I flicked a roach on the service desk and said thank you. the second man was very nice he deserves to be working at a better environment. read more

A friend rented few weeks ago, from our experience here are the pros & cons Pros: 1) Clean place, well lighted and smooth rental reservation & application process. Its short staffed, but ken was helpful 2) Close to highways, decent long open hours..Mandatory insurance cheap..Online payment and auto deduction is v helpful Cons: 1) None or extremely low dolly/Cart to take your boxes from your vehicle to 2nd level in storage unit..staff is unhelpful for this...The ratio is around 1 cart/dolly per 400 units..and good luck on finding one...for you never will. So plan to carry your 50 lb boxes & furniture with you bare hands to the second level..I guess many would avoid the storage for this reason itself. 2) No parking space while loading or unloading boxes from vehicles unless you plan to block someone else storage unit on lower level. 3) The sell locks but at 1.5 times the cost of Lowes, HD or walmart..Its mandatory to lock unit on rental, thus take your own round lock...Only round locks work on their doors 4) Most of the lower level rentals are taken up by plumbers or janiotors or contractors, so expect huge pickups blocking yr way of enterance all the time 5) Auto Exit gates of storage dont work or unreliable.. 6) No lights in the storage unit..so take your own portable light...but walkway is well lighted.. 7) variable rental cost, thus they have full privilege to raise rental prices any time..no control on that 8) The $1, first month cost displays are only good for expensive units..probably $150 or more..and not for lower , smaller units 9) Security is not cutting edge, unlike having individual units alarmed as in many storage's nowadays..So, rely on your good insurance package If you are fine with the bad part, the place seemed ok to rent... read more

If you want your stuff stolen including your identities - this is the place to store your stuff! They are really great at not taking any responsibility for the break in and have the best one and only camera at the front gate. You could basically run around naked or do whatever your secretly are into throughout the property. And best of all you can pay a premium for the storage while they reduce the rates. Wohoo! Go for it! read more

Pros: Got a good price (about 25% cheaper than the next best quote for similar size storage unit), quick check in Cons: The unit was dark and dingy - Maybe thats why it was cheap. The unit has no interior lighting and the unit smelled stale and old. The trolleys are small and you have to give the staff your ID before they unlock a trolley and give it to you. Very annoying. Nonetheless for that price I was happy with what I got as I just needed to store some old things and did not require frequent access to the unit. I would use again. read more

Ken helped me today to get set up.didnt even take that long which is great for me.place looks safe so im glad im renting a space here:))

Amazing customer service from David Jr! Very nice guy and very very hardworking! Thanks again David Jr!

I am new to the fremont area so i am looking for some storage space and came arcoss the warm springs public storage. I've got to say you have very polite and helpful members of your team working there, David Martin Jr in particular. He was very kind, welcoming, helpful and answered any questions asked. I am new so im still browsing my options, but this is by far the top choice. read more

I just rent a storage here. The processing of rent is quick and they are pretty nice. Not rent for long yet. Will keep update my experience in the future. read more

Kim, the property manager, is awesome! Friendly, helpful and easy to work with. The facility is clean and the security seems adequate to protect my belongings. read more

The property on warmsprings blvd in Fremont is a great place I will not recommend any other public storage place besides this property I will tell you exactly why Kim is amazing She takes the time to explain things and work with you has 100 present on her customer service u can't ask for anything better than Kim and her property I rented at other public storages and will never ever rent other than Kim's property all the other property's were rude crude to me and I was a loyal customer From now on I rent from Kim and only Kim Kim does the best she can at her property she does her best to keep property up and running the best she can over all no complaints and every time I called the property she always answers the phone and if she was away from her desk she called me back right away I didn't get this from other public storage property's over all if I can give her 10 stars I most defiantly would she does deserve it she deserves way more credit tho I can Ever give her thank you Kim ant public storage warmsprings blvd in Fremont read more

Latest on PS. They now charge 20.00 if you try to pay with someone on the phone. This is to try to get you on auto-pay. Read my other review on how they will just take their rate increases as they please. read more

here at this public storage facility in Fremont, watm springs, I was greeted warmly by the staff kimberly, Elizabeth and Robert. They were extremely helpful in sizing the unit I needed, , gave me a tour of the facility, and, this is most important, the facility is well secured- cameras and lights everywhere and the personnel are eger to assure a safe and wonderful environment for my valuables. thank you staff, you are great. read more

Stay far away from this place!! once you get in the rent increases every six months, my storage rent has gone from 275.00 to a whopping 393.00!!! with increases every six months. bye bye greedy public storage read more