1. Extra Space Storage

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Phoenix, AZ

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Extra Space Storage

3.9 (51 reviews)
Open • 6:00 am - 10:00 pm

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RATS !! This place has rats my entire storage unit was infested I had to throw it ALL away
Terra G.

If you want to find dead rats in your stuff when you leave and have management not compensate you at all. Rates increase every month with out consent at the end i was pay $200 a mon to store dead rats.

Very clean !

I came in looking for a storage the other day and was helped by Brandon and Ashley, very nice people and a very clean storage facility was looking at the 5x5 units very spacious will definitely be moving in!

Screenshots of rated available online on 4/2/2023

I hate to do this and even to take the time to write a review, but I do it to save others from this experience. This company/location is one of the many storage businesses that offer promotional deals and a "month to month" no-commitment policy to deceive potential customers. They offer a rate but reserve the right to increase their rates based on "market changes and cost of living." The pictures I include in this review are screenshots I took on 4/2/2023 from the promotional offers posted online. I have a 5 x 10 unit, and they increased the rate of my unit from $59 to $114 (last week of March) while they are offering a similar rate to the one I was provided originally. This company sells itself as "The self-storage facility you can trust," while this practice is disappointing and unethical. Apparently, this is a common practice in storage families, which take advantage of the law and their customer's trust to make money. They require insurance policies (which they sell), and demand to use the locks they sell. I couldn't find one self-storage business that offered a fixed rate, which is a type of collusion (secret agreement with a deceitful purpose). I wrote this angrily and disappointed because I was excited to have more space to enjoy at home. I'm sure, many need to rent this space and are chained to the "new rate" because they can't pay the additional moving expenses or, even worse, they don't have anywhere to put them. I don't recommend using this company or any other chain that will allow such practice at any of their locations. The company includes many five stars reviews, but I couldn't find the area to post a review myself, so my suggestion would be to do your research on the side. "Smart businesspeople are well aware that a deceptive firm will quickly develop a bad reputation and lose repeat and future business." - good luck

Dust from them sanding the floors while my mattress, couch and cushions were in the storage for literally only 1 month!

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11 years ago

I can't remember the handsome guys name I dealt with ,but he was awesome! The storage was very clean and well lit I will highly recommend!!!

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11 years ago

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10 years ago

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11 years ago

Great place to store. Carlos is such an awesome guy, great at his job, "The Man" at taking care of your storage needs

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16 years ago

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10 years ago

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12 years ago

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Viviana L.

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12 years ago

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11 years ago

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12 years ago

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Review Highlights - Extra Space Storage

“He texted me all the important information and a map of the location making it easy to find my unit!”

Mentioned in 20 reviews

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I'm actually very surprised about the bad reviews below. They were absolutely amazing. From April…read moreat the front desk and Jared and Matthew (the movers), everybody was absolutely amazing. The price was even lower than I expected. All around, great job guys!! Thanks!!

Thieves, Crooks, Shameless Horrible People…read more Under no circumstances should anyone EVER use this company. I trusted Steve McC. and his partner in crime, Rob, to get my things safely to Colorado. When they moved my stuff from Scottsdale to Colorado in August, it took them more than 24 hours and I paid for my own truck-not shared. All art was wrapped in paper when it was put in the truck, particularly three works by Thomas McKnight. Only one made it to my new home and it was unwrapped. Apparently, during the 24 hour "layover", Steve McC and Rob went through all of my things and took anything they perceived was of value, including jewelry, kitchen items, and even a special wooden box that I filled with fossils to give my 10 year old grandson for his birthday and a gorgeous set of wind chimes The McKnight art work was unwrapped. In fact, many of the items that did get back to me showed signs of being unwrapped and then taped up. During the time frame between Scottsdale and Colorado, they went through EVERYYHING and took whatever was of value. There is no way to get these things back, but it is obvious that they are a criminal enterprise and they probably would do the same thing to you as well if you use them for your move. DO NOT!

Clutter

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From the owner: Clutter, by Iron Mountain provides a modern, full-service storage solution designed to make…read moredecluttering and organizing completely effortless. Traditional self-storage forces you to haul items, rent trucks, and navigate crowded storage facilities. Clutter replaces that friction with end-to-end stewardship, bringing professional packing, secure pickup, and on-demand delivery directly to your door. When our professional crew arrives, we carefully wrap, protect, and log your belongings. Every item is assigned a digital photo profile, creating an online catalog accessible right from your phone or computer. When you need something back, simply log into your account, select the specific item or box, and schedule a delivery time. Your belongings are stored in non-public warehouse facilities monitored 24/7 by our advanced security systems. As part of Iron Mountain, a global leader in asset management and trusted protection, we maintain institutional standards of safety, accountability, and care for everything we hold. Whether you are storing seasonal items, clearing out extra room during a home renovation, or archiving business materials, Clutter, by Iron Mountain offers a seamless, hands-free way to protect what matters to you.

Arizona Discount Movers - Messages showing the messy clothes they left on the floor thrown around

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(21 reviews)

These guys were very consistent and on time. I recommend them to just about everybody. I don't know…read morewhat the people think by putting on negative reviews and honestly, I think they're lying because my guys were good professional. They took apart my pool table and assembled it on the other end and even took it upstairs where it was supposed to go, so they're very strong consistent and don't know what they're doing efficient I recommend them to everybody. You just come over.

1 Star - Worst Moving Experience I've Ever Had…read more I paid over $800 for what was supposed to be a full apartment move, and this was hands down the worst moving experience I've ever had. Their excuse to everything was that "I signed the paperwork" which meant I was satisfied. I signed the paperwork in a rush because when you are are a girl alone with two grown men rushing you to sign something because they are going to be late for their next job and making you feel bad and pressured I signed it in the moment. I immediately contacted the company 10 minutes later to complain. They forgot an entire closet full of my clothes, which I had to go back and move myself despite paying for a full-service move. The movers also left their trash behind for me to clean up afterward. The clothes they did move were handled terribly -- I had them wrapped and on hangers in garbage bags and instead of hanging them up, they threw all my clothes into a large messy pile on the floor. One of the movers offered to mount my TV, claiming he knew how to do it. He clearly did not. He didn't have the proper tools and should have declined, but instead left me with large holes in my wall that I now have to pay to have repaired. They also placed an entire storage cabinet backwards and left it wrapped, making it impossible for me to fix or turn on my own. It was obvious they were rushing to get to their next job and completely neglected mine. Despite all of this, I was offered no compensation, no resolution, and no accountability for the damage caused. Please save yourself the stress, time, and money and use another moving company. I will never use Arizona Discount Movers again.

Extra Space Storage - selfstorage - Updated November 2026

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