1 Star - Worst Moving Experience I've Ever Had I paid over $800 for what was supposed to be a full apartment move, and this was hands down the worst moving experience I've ever had. Their excuse to everything was that "I signed the paperwork" which meant I was satisfied. I signed the paperwork in a rush because when you are are a girl alone with two grown men rushing you to sign something because they are going to be late for their next job and making you feel bad and pressured I signed it in the moment. I immediately contacted the company 10 minutes later to complain. They forgot an entire closet full of my clothes, which I had to go back and move myself despite paying for a full-service move. The movers also left their trash behind for me to clean up afterward. The clothes they did move were handled terribly -- I had them wrapped and on hangers in garbage bags and instead of hanging them up, they threw all my clothes into a large messy pile on the floor. One of the movers offered to mount my TV, claiming he knew how to do it. He clearly did not. He didn't have the proper tools and should have declined, but instead left me with large holes in my wall that I now have to pay to have repaired. They also placed an entire storage cabinet backwards and left it wrapped, making it impossible for me to fix or turn on my own. It was obvious they were rushing to get to their next job and completely neglected mine. Despite all of this, I was offered no compensation, no resolution, and no accountability for the damage caused. Please save yourself the stress, time, and money and use another moving company. I will never use Arizona Discount Movers again. read more

See all

I have never written a negative review before, but after the experience I had with this moving company I feel compelled to warn others. The level of unprofessionalism, incompetence, and disregard for my possessions has been nothing short of appalling. From the start, their handling of our furniture was rough and careless. Our solid oak dining table, a piece of furniture we valued both sentimentally and financially, was returned to us scratched across the surface and covered in duct tape residue over the entire thing. It looks like they wrapped the table in tape instead of proper protective materials, leaving sticky, damaging residue that will require professional restoration. They also broke a standing wooden jewelry box. Instead of properly documenting the damage or treating it responsibly, it appears they attempted to patch it up while it was still wrapped, which only made the situation worse. A lamp was broken during transit; worse yet, they did not inform us of the breakage at the time. Because of that omission we had no idea where the lamp was or whether it was damaged. When they finally admitted the lamp had been broke, it was too late and the damage had already been hidden by their silence. The move took place in July. It is now March. Per the contract, after we submitted photos and descriptions of the damages we were required to allow 90 days for them to issue a check. I have called every week since then. Every single week they tell me to "give it another week" or they'll "send another check" and nothing ever arrives. This is not a misunderstanding or a single mistake; it is a prolonged pattern of delay and empty promises. This company is taking advantage of a young, first-time homeowner who now lives too far away to be a constant bother. Their failure to communicate, to take responsibility for clear damage, and to follow the terms of their own contract is unacceptable. I believed in giving people the benefit of the doubt, but this has been an ongoing, maddening ordeal with no resolution in sight. Do not use this company. I cannot stress that enough. read more

Do yourself a favor and do not use this company shady?Shady, that's all I could say paid for mattress bag.They didn't use the mattress bag.Damage my mattress by ripping it and getting it dirty.And you know what I got for it.Fifty dollars fifty dollars for a 2000 mattresses. We had null4 wood shelves that were in our living room entered the truck. Never exited the truck when I contacted the company. And told them that their people stole my stuff. They were like. What do you mean? Well, let me see they got on the truck. I didn't exit the truck. Where did my stuff go? They pretty much tried to call me a liar. Do not use them.Other people have had speakers stolen.I wish I would have read the reviews first I will Never recommend this company for anything. read more

Arizona Discount Movers - Shelves were here in this group where did they go - Movers Near Me - Phoenix, Arizona

Despite the awful reviews this company has on yelp, i still remained a loyal customer who used them probably 8 times but they finally showed their true colors. They moved my things into their storage warehouse in which i kept there a few days and then they moved it to my new home. Spent a total of over $4k. I had multiple things returned damaged, taken apart when they shouldn't have been, and/or missing. I even received legs to something that i don't even own. The main reason for this review is to report that these people stole from me. They took two boxes with expensive items inside adding to probably around $700. I've never felt so disrespected and violated before in my entire life. I brought these ussues up to Stephanie multiple times and got no follow ups. Obviously, I will never use this company again. Shame on you AZ discount movers. You hire pathetic, classless, untrustworthy people. Screen your employees better. Do not use this company, they will steal from you if they get the chance. read more

These guys were very consistent and on time. I recommend them to just about everybody. I don't know what the people think by putting on negative reviews and honestly, I think they're lying because my guys were good professional. They took apart my pool table and assembled it on the other end and even took it upstairs where it was supposed to go, so they're very strong consistent and don't know what they're doing efficient I recommend them to everybody. You just come over. read more

Absolutely horrible service and would not recommend! It took 7 hours for 3 men to move an apartment with minimal furniture 20min away. I had minimum furniture bc I purchased new furniture to be delivered to my new place. I had an item that was broke and also had missing things. I later got a charge for a purchase that was taken from my home. It took 50min to drive to my new apartment which is exactly 18min away, while paying an hourly fee & transportation fee. One of the movers found me on social media and began liking a bunch of my pictures, which is just extremely unprofessional. Once I stated this to the manager, Stephanie she proceeded to say how he is harmless and had no concern for the length her men took in my move. When hiring a company, professionalism and safety should always be a concern when it involves your home, this business completely fell short and would not recommend! read more

DO NOT USE THIS COMPANY!!! Also read the Yelp reviews. I have been so frustrated from the very beginning trying to move my brother out of assisted living and into my ground floor apartment. They were scheduled to be there between noon and four pm. They finally arrived at 6:30pm!!!! My brother lives in a small one bedroom type assisted living space. It took them until 9pm to get the truck loaded. The facility doors were locked by then and the manager had to stand there the whole time to open the doors. Of course by that time the storage place was closed. Stephanie argued with me that my brother had told her the later the better but he meant closer to four pm than noon. NO ONE STARTS MOVING AT 6:30PM. I asked for them to hold the truck overnight and in the morning deliver to storage. Stephanie said she would have to charge me some $150 a night or something to hold it for 2 nights. Oh forgot to mention supposedly their truck broke down at nine at night and they had to have someone come repair or jump start it or whatever. Once that got fixed we proceeded to get to my apartment which was just under 3 miles away because I wouldnt pay them to hold it for two days since it was their fault. They showed up a half an hour later. I understand they need breaks but communication would have been nice. They then proceed to disappear off and on until almost midnight. Everything was so shady and I was so over it. I dont know where they went or what they are doing but I live in a luxury complex so these things dont go unnoticed. I talked to Stephanie the next day and sent her all the Ring Doorbell videos of what they were doing and how long they would be gone. This was after she totally ripped my brother off for almost a grand. He is in an electric wheelchair and didn't have much living in assisted living. I had gone to bed and let my husband and brother handle it. When i got up in the morning my brothers belongings were dumped on my patio and outside my front door, Including 2 computer bases and a monitor. Right in plain sight where anyone could have walked away with it. Who knows what their intentions were. I have now spent more than 2 months haggling with this shady company for a refund which they fought like hell to blow me off. Ultimately they offered $140 dollars (the deposit) which I grudgingly accepted since my brother needed the money. He is on disability and had spent two thirds of his monthly check on a horrible moving experience. From that point on they kept saying they would send it and then would say someone had to go to a funeral then someone else in the company had to go to a funeral and that is why it was so delayed. Finally they said their Zelle wasnt working (!!!!!) Then she said they would send a check in the mail. I waited ten days then texted for another excuse then waited ten more days and finally told them to keep it. They are a complete sh*tshow with shady staff and I cannot believe they're still in business. BUYER BEWARE! read more

I beg everyone reading this review to not fall for the same trap I did and get another moving company!!! I went with the movers who had the cheapest rates and to say it backfired would be an understatement. When I called to get a quote we did not know the exact date of our move as it was new construction. They told me that I should book now to lock in the rate and then I could change at any time. They told me the rate and we agreed at a specific price, cheaper than other quotes I had gotten. Then, with over a month notice I got the specific date and we scheduled it in. I was discussing dates with the lady over the phone and she told me that on Sunday they would have to charge more as they have to pay the guys overtime so we agreed to do it on Saturday. The day before the move we got a confirmation call and that is when I was told that the rate had changed and we now had to pay 30.00 more per hour than we originally agreed on. At this point, it was one day before the move and I had no choice but to agree. Their movers came and I will say one of them was a great worker and he did an amazing job however the move took way longer than it should have and two of the workers were not as useful. For example when we moved into this house (3 Br, 2BA) it took 3 hours and these guys took over 6 hours to do the move... again, sometimes the cheaper rate is not the best option. Now, this is where things get even more fun! I had asked several times about moving our big screen TV and they said they would take care of it. Now, when we got to the new place the TV was broken and screen completely shattered. It has now been over 3 weeks and we still do not have a TV in our living room and was forced to host a Memorial Day house warming party with no TV in the living room. Our TV was only 400.00 and they still have not reimbursed us for that. They ask for 12 weeks which just seems ridiculous for a reimbursement. They make everything as hard as possible. I know this is a long review but it sounds like others have had similar issues with this company and I hope it saves someone else from having to go through this! read more

BEWARE!! horrible business!! They stole many of my late husband's military things! many other things continue to come up missing, including two totes of very old collectible comic books, two pairs of brand new combat boots, sleeping bags, many more items!! I filled out their claim form with photos and approx values and after 6 months of phone calls I received a check for 78.00, they figured .60 cents a pound!! this was the first time using movers and it was the worst experience I have ever had!! VERY DISHONEST COMPANY!! they also put two holes in my new house and hid them with a dresser, we also found some of our things in a construction dumpster that they were NOT supposed to take! read more

I understand trying to find it easiest way to load up the truck but when you have to block the handicap on-ramp i a no parking zone in front of a fire hydrant there's a problem. I couldn't park in my parking space because they were blocking it so I had to park in the uncovered parking space on the other side of the building where they should've parked pig to begin with and even though I'm handicap now I have to log all my groceries across the parking lot because they felt entitled to take over that space. They did offer to move but by that point, I had already parked and got half of my groceries in the house by the time I mentioned anything to them. read more

Arizona Discount Movers - Movers Near Me - Phoenix, Arizona

These people are the WORST!!!!! I hired them in May 2022 I was supposed to get 3 guys I got 1 1/2 workers one guy was in the truck most of the time while another was barely doing anything only 1 guy was actually doing something!!! I felt bad for him. The one guy who barely did anything dropped our refrigerator taking it out we got it on camera I filled a complaint and filled out forms but nothing was done. They said it would take 12-14 weeks I'm at 10 months and they keep making excuses why my claim hasn't been dealt with yet. This is the worst company EVER!!!! I wish I would of read the reviews first!! They need to be CLOSED DOWN!! Who ever owns this place doesn't give a shit!!! read more

Worst place ever staff is rude When they moved for me, I ended up with missing items . I have a video recording of them kicking my items and I have an audio recording of one the staff members being so rude to me not only that the movers complained a lot. Discount I don't recommend you to even spend a penny. Not worth it trust me ! read more

shady business, owner responds to her customers very rudely and doesn't take accountability for issues with her business. she's also posting a fake positive review on her accounts right after an honest 1 star. I've been waiting for my refund for 3 weeks now and seems like there's been a huge increase in complaints about the same thing. I would take the time to read negative reviews because I was one that fell for the fake positive review on their page. quote went from $390, which $130 was paid upfront and my total cost was over $900. when I questioned it the mover said it was time n a half for working werkends. they NEVER called me to resolve the issue. I had to call them right after the movers left. It's been another week and the owner has not taken the time to hear my concerns and hasnt even attempted to contact me to teaolve the issue. looking into complaints on The BBB, customers are also complaining about stolen goods and extra charges for simple moves. I can understand paying $900 for a whole apartment pack and move but my stuff was already packed ready to go but the door Only large items were left. read more

this is a crooked company, they moved my granddaughters quoted a price than forced the girls to pay an additional 300.00 plus went through their possessions and stole monies, avoid this company like the plague. read more

This is the worst moving company ever. The movers took the glass out of my China cabinet and forgot to wrap it and didnt put it in the moving truck. The movers also removed the mirror off my hutch and also did not put it in the truck. Luckily I went and did a final walk through of my old house and found these items left behind. The movers threw my boxes around and broke my blender. Lastly, I told them I want to pay cash which I did at the end of the job not knowing they had charged my card $100 so I over paid them $100 when I called to discuss this the receptionist was going to check into it a d send me the phone recording where I was advised this but she never did and didnt return my call. Worst company ever dont use them read more

I called and scheduled a move for May 31st after I found a rental that would allow me to move in early because my house sold, and I needed to be out by the 1st of June. I was told by Arizona Discount Movers that the movers would be at my house on May 31st, and I was given a three-hour window. I was then told that I would get a courtesy call when the movers were thirty minutes away and I needed to reserve the movers with a $190.00 dollar payment which they put on my credit card. On the day of the move, while I was packing, Arizona Discount Movers called at 1352, and again at 1442... I returned their call at 1446 and asked if they were thirty minutes out or closer? To which she responded, "because you didn't answer the phone, I sent your movers to another move". I stated that I was told I'd be given a call when they were on their way, and not only were we still well within the three-hour window they gave, but I also paid $190.00 dollars to reserve the movers! She said she would try to get them or another team out and when she couldn't she said the next date they could send someone was the 5th of June. I told her my house had sold and there was no way I could stay there and wait for them. I told her I would find another company and I expected them to refund my $190.00 dollars. She said that the refund would be done in 5-7 days. 14 days later when the money had not been returned, I called them back. I was told it had not happened automatically for some reason but that she'd do it manually. It has now been 14 more days and no refund. I don't feel like they're going to return my money, so I called my credit card company and submitted a fraud claim. I'm tired of dealing with this unprofessional company... They're my credit card company's headache now. read more

Do not use this business! We hired this company and they stole $2000 dollars of property. I called the company and got nowhere with their process. I also filled out a police report on the matter. Also, we had them package our belongings and they just threw stuff into boxes and didn't use any care what so ever. read more

DO NOT HIRE! Worse experience ever!!! They damaged my desk, took pictures, filled out their form and just now getting a whole $20.00 to replace the damged piece. My move was the end of January, Of course they are using the pandemic as an excuse, however, they still continued to be in business and move other non suspecting people. The guys moving me all of a sudden announced it was time to go, they claimed they had everything, but didn't! I went back to find a large picture, heavy boxes in my closet and other large items I had to then ask for help moving myself. I had a plant that never arrived, broken or otherwise. In my profession I get asked all the time for mover referrals...well I can certainly tell you who NOT to HIRE! Their office staff stated over 3 weeks ago they were mailing that $20.00 check that Friday, it has never shown up! read more

To start I booked 3 movers and the morning of they did not show up on time however I was called and told they were running behind. At that time I was also told that they only had 2 movers available and they stated they would lower my price $10 an hour. I wasnt happy with the discount considering the move would take much longer with only 2 people. The two show up and they didnt have any tools to disassemble the beds. I had to go grab my tools to do this. On top of that they didnt have enough shrink wrap to properly safely move my furniture. They used my full roll of shrink wrap I had. They also asked me for tape. I notified the company of how much stuff needed to be moved but rest assured it did not come close to fitting all of it so they just strapped some of my belongings to the outside of the truck. This then made them drive 10-20mph under the speed limit making several stops along the way to make sure my stuff did not fall off... being careful or wasting time since they are paid hourly? Not only that they stopped a couple times during the trip which I dont think would have been deducted from the moving time if I didnt complain about it. After finally finishing the move they did not reassemble any of the beds that were taken apart since they did not have the proper tools, they also broke several night stands, and my bed. Now to top this all off, the last person inside the previous home we moved out of was one of the movers who needed to use the bathroom... we went back two days later and found that the bathroom sink was still running. After washing his hands the water was not turned off. Very careless company who just doesn't care. read more

Horrible moving company. I hired the company to move my home to a storage unit until my new place was ready. I thought they did an amazing job, so I hired them again to move me from the storage unit to my new place. Same guys, so I figured it would go according to plan. I even tipped them VERY well with cash. They moved my items in and let me know they lost the side rails to my bedroom set. They promised they would call me later that day and drop off the rails so I could have my bed complete. Not only did they not call me it was playing phone tag with the manager to even get them to pay for the bedrails. The moving company promised they would buy the rails, deliver them to me and put my bed together. Mind you I tipped the moving guys again even without my rails. After 3 weeks of promising me they are looking for the rails, will return my calls, buy the new rails i was refunded $138.00 for rails. I ended up having to buy a new bed before they would even refund me or call me back in regards to the new rails. Stephanie is not a manager at all she tried to blame the movers, the furniture company, never received the many messages I left. They told me I was lucky to have a mattress and box spring instead of fixing the problem which was getting me new bed rails that their movers lost in the first place. I even had to tell them where to buy the bedrails and gave them the item numbers and still couldn't get the bedrails replaced. Pick someone else to move. They might cost less, but you get what you pay for with this company. Definitely not worth the cost. Horrible customer service especially with the manager Stephanie and front desk girls answering the phone. read more

DO NOT HIRE THESE JERKS. They are beyond rude, they don't listen, and are extremely disrespectful of your property. One guy had the nerve to tell me if I had furniture that could be disassembled his job would be a lot easier... WTF? The same guy then proceeded to stand my 8' La-z-boy couch ON IT'S CORNER and drag it into my new condo. I confronted him and he became aggressive and angry, as if he were about to attack me. These things charge a two hour minimum, and the movers work against that clock as fast as they can, because they ARE GOING TO POCKET THAT EXTRA TIME. They are supposed to help you set up furniture, unpack, and throw away their own trash during that time - they will refuse, and they will leave. I complained to the office immediately afterwards and was told I could fill out a "claim form". Yay, I could get a check for $27 to try and reupholster my entire couch. On top of that, one of the movers stole several small items of value from my dresser; and those items are irreplaceable. I will never have anything to do with this place ever again. I implore you to learn from my mistakes. read more