First off--don't be fooled by their 5‑star rating. They obviously "buy" glowing reviews by offering discounts for on‑the‑spot ratings, which explains why the positive ones are short and vague--customers haven't even checked their stuff!
My wife and I started this move with a quote: $1,368 for 6,000lbs, three guys, seven hours. We expected three professional movers who'd show up, introduce themselves, and start loading the furniture we'd listed. Instead, untrained guys arrived asking what to begin with--despite us clearly going room by room.
They started by snatching our sealed boxes--full of fragile glassware--rather than the furniture we prioritized. Forty-five minutes in and not a single piece of furniture was touched. They took unwrapped items like lamps and baskets we said not to move. It quickly became chaotic.
The lead called their boss complaining the truck was half full. They asked if I wanted a second trip--unacceptable, since our agreement was one trip covering everything. I reminded them of the quoted list: all our furniture, no bags of clothes.
Then they told us the truck was full--but reserved space for my DJ stand. In reality, the truck had tons of headroom. Couch was lying on its side, bike haphazardly on top, and a dolly thrown on top before they just drove off--cursing and arguing in front of neighbors!
At the new place, five hours later, I asked them to put everything in the garage--not rooms. Two hours later, they left. What remained was a pile of black bags, clothes on hangers, and furniture shoved in the garage.
When I inspected things:
Boxes upside-down, totes collapsed
Shoe rack emptied--the shoes dumped on the floor
A chest of keepsakes tossed sideways
Fragile boxes buried under heavy items
Damage all over my old garage: family albums strewn, shredded trash bag, wood blocks tossed around
Even patio furniture, dog houses, and end tables I explicitly told them not to take ended up taken--or just dumped. Meanwhile, heavy items I did pay to have moved were left behind in my garage. That was literally the whole point of hiring them.
I contacted the owner, who responded...and I quote,"We are happy to assist you but unfortunately not for free. We are an hourly based service and our estimate was based on the inventory you provided. Clearly the inventory was way off when we arrived and all of that was discussed with you by phone. You chose to not have us take additional items and to keep it to one truck load. You said you would handle the rest. The threats for free service etc don't work with me. We would have handled it day of but you didn't want to pay to have the stuff moved that you didn't tell us about.Let me know if you have any questions." I was quoted for sevral items that were still in my garage, i said there was 40 or 50 large totes or boxes, thats exactly what there was only my bed frame, the surrey bike, dog houses, chairs, were part of my quotew but not the trip. instead i found every black bag of clothes, and evry hanging piwece of clother which is a lot, and something not inclusded in the quote and that i could take over in my car. All in all they moved less then what was quoted, took longer then was quoted, cost more the was quoted, and still have a lot of things at old apreatment so much i need to rent a truck to move it all. The owner writes me back:"Definitely a 2 truck job possibly 3. You can't go pay for 1 tire at discount tire and expect 4 tires can you? This is no different. You want 3 times the amount of stuff moved for the same price it's just not going to happen. " No but generally when you speciifically lists items that you get a quote for that is what is the work that is done. What about the trashed garage, the boxes upside down, the things on their side the caved in totes..."Your Husband isn't helping your qualms. We charge hourly. We billed appropriately. Thomas called raising concerns in regards to truck volume, stated that you and your husband must dictate to the crew what is to go. You both acknowledged and agreed. You both stated 1 trip/truck was the choice, when we offered a return trip
You signed pad waivers, mattress waivers, pre-taped furniture directly on the finish etc. We have pictures as well from the crew in regards to the garage content disarray.
One truck load and the time billed associated per our signed contract and verbal conversations was your choice, not ours.
Michael's continual rambling, verbiage and threats, it is obvious even if the opportunity to finish the job arose, we would absolutely decline servicing.
At this point, further communication isn't necessary as I do not perceive any type of resolution would not only satisfy you or your husband, and I refuse to also force our crews into a hostile situation." We told them, told the owner on the phone, lead same time, then went to each guy said the only thing i want on the truck is furniture, no bags, no boxes just the furniture. Not what they did though. read more