Katie made my first self-storage experience simple and hassle-free. Facilities were clean and…read moresecure, and very reasonably priced!! Couldn't recommend more.

Great costumer service and easy access to storage in different sizes. The cost isn't terrible…read moreeither.

Lina helped out, nice smooth transaction with securing a spot !…read more Lina helped out, nice smooth transaction with securing a spot ! Lina helped out, nice smooth transaction with securing a spot !

They threw away my stuff by "accident." AVOID…read more I rented a unit this past Monday, because I needed to start moving my stuff out of a very bad living situation. I brought all my most precious and important items there, first. It's now Saturday, and apparently, they accidentally had my unit still marked as vacant, and assumed the four boxes, five bins, and giant bag I just put in over the last few days, was all abandoned by a previous tenant, and they "discarded" it, to rent the unit to someone else. The only employee on site called the one who actually rented me the unit, who screwed up, named Nae. Nae said she was going to call the area manager, and call right back. We stood there for an hour. No callback - which is a huge middle finger to that employee who was onsite, too, leaving her in the crossfire with no answers. The area manager, Anjuli, finally emailed me after the facility was closed and I had already gone home, to tell me that my stuff was all gone, refusing to elaborate on how it was "discarded," and basically dismissing the issue to be dealt with on Monday. Avoid this place like the plague. And Anjuli - you need to make this right and give me every single detail of where my stuff went, NOW.

The customer service at this location is excellent. I was very pleased with the the service when I…read morecame to rent a storage unit. I wasn't sure if I was going to use this location but the receptionist by the name of Nae Twinn was so helpful not only did I rent a unit she convinced me to rent a larger space . Which is what I needed anyway. I will surely recommend this location to everyone i know looking for a storage unit

I visited A-1 storage a couple of weeks ago. I had the pleasure of being served by Ayanna, who…read moresurely knows her job !! She was informative & congenial !! I needed to see exactly what different storage spaces looked like & she obliged patiently. I told her in the beginning that I was trying to find a U-Haul location, but that didn't bother her. I was so impressed with her that I went back the next day & purchased my storage there !!

We left our stuff in there after moving and when we finally went to check on it, it was completely…read moreinfested with rats and all our belongings were covered in rat poop and piss and the boxes were all torn into. On top of it getting charged so much for this to happen?? And when we brought it up we got told "oh yes we're near an area where there's a lot of rats" OK??? Maybe mention that???? Do not leave your stuff here. There's rat traps all around as well, I don't know how we missed this. Oh AND they charged us more without informing us.

HORRENDOUS Experience at Extra Space on Clement in Alameda…read more My experience at this location was frustrating from start to finish. The office was locked during working business hours, and I left several voicemails over time -- none of which were ever returned or followed up on. Anytime I needed help with billing, gate codes, or basic questions, there was simply no one available. I even tried using their online live chat, and after explaining my issue, I was given a gate code -- but the agent told me they weren't sure it was going to work. That sums up the level of care and confidence they provide: guesswork. Even basic conveniences were missing -- there was no access to recycling or trash disposal, so I had to take all my unused boxes and even trash from cleaning up rat droppings back home to throw away. There was also no bathroom available for tenant use -- a basic necessity that was completely overlooked. For a paid facility, that level of neglect is unacceptable. Worse, my unit (#907) was physically unsafe. The door malfunctioned regularly and fell on my head multiple times. I even had to crawl into the unit at one point to fix a jammed door on my own. When my father was helping me take things to the Salvation Army, the gate code wasn't working, which delayed my moving-out process and added unnecessary stress. Other serious issues included: A rent increase without any notice The facility called the police on me without justification -- though the officers and I had a good laugh about it afterward, and I even got the officer's number so I could call them directly if I had more gate code issues. A rat infestation that affected my unit and others -- and when I reported it, staff ignored the issue entirely. The unit was filthy, with rat droppings inside, and it was clear that maintenance and sanitation were not a priority. Most of the staff were rude, unresponsive, or simply absent, though I do want to acknowledge Riley, who was the only team member that was helpful and professional. Between the unsafe conditions, lack of communication, zero accountability, and completely unreliable customer service, I strongly urge others to avoid this location. I've since moved to Public Storage, and the difference has been like night and day. If you choose to rent here, make sure you're insured -- and be prepared to handle everything on your own.

This review is mainly a shoutout to the worker Reyna but also for Extra Space as a whole…read more Reyna was able to answer any and all questions I had as a first time storage unit renter. She went above and beyond to ensure that 1) the unit would meet all of my needs and 2) I'd save as much money as possible- rarely do workers/salespeople recommend a different site to rent from because there is a better deal for the customer over there. She put the customer before her own commissions/whatever other perks she'd receive and that is truly commendable. Give that lady a raise! As for Extra Space as a whole- I really like how simple and straightforward the renting process was. I was in and out in less than 30 minutes. Also, the driveways are big and spacious, and the patrolling security guards add a nice layer of safety and comfortability. 9.9/10 would rent again

I was behind in payments due to my financial situation (note: some of us are here because of…read morefinancial hardship) so what does Extra Space Storage do - they tack on $120 foreclosure fee on top of $55 late fee - ended up paying $542 because I was late with 2 payments! As soon as possible will be moving out. I'm part of a few business groups, BNI and Chamber. Will make sure they do not get recommended.

Does anyone know about the auction process? My grandparents had a unit and my grandfather stopped…read moremaking payments and did not tell anyone. I believe the unit was auctioned off on March 26th. My grandmother is dying and I would like to retrieve the sentimental photos she stored there. The customer service representatives I spoke with were really helpful but limited by their lack of knowledge about the sale. My grandfather really screwed this up and I just want to find the photos of my grandmother.

Clean storage, helpful staff member in Leo. Very Courteous, professional and informative…read more Unit prices are likely some of the most affordable that you will find in this area. well maintained property, you can access your unit from 7 am to 7 pm daily which is convenient.

The staff, especially the manager, are friendly, polite, and helpful, which is very nice since…read moremoving is stressful.

2 THUMBS UP !! For KEISHA what a service everything was smooth. My daughter and I was there to get…read morea storage. The BEST PRICE in town super clean location. Everything was done in minutes simple and straight forward. Great location very close from the freeway.

If I could give 10 stars, I would!…read more The movers showed up on time and SWIFTLY moved my 20 self packed bins, disassembled a bed frame, took my old desk and chair for recycling, beat me to the new address and got me moved in with the bed reassembled in 2 hours COLD! Added bonus: the move came to just over 500.00 for a move from El Cerrito to Oakland. A few years ago, Starving Students did the reverse move in 5 hours and charged me more than double. I'd move again just to have this level of service!

Not sure how I drew the short end of the stick with this one…read more.. I hired Jay's Small Moves for a packing job only. I had alternative plans for the moving portion. My packers came on time and ready to go and finished in close to the quoted time. That's where the positiives end. I needed help due to physical limitations and I feel like I've been taken for a ride. Everything I owned had been haphazardly shoved into boxes with minimal padding (and in some cases, my own clothing used as padding). Things were sloppily labeled and it took me weeks to wort thru all of the boxes labeled vaguley (i.e. "Closet Stuff", "Kitchen") with no further indication of what was actually in most boxes. My laptop was shoved into a box without padding and pressed against the cardboard. It's now dented and wont turn on. Empty boxes from the pantry and essentially trash had been packed away, even though I requested no perishables or open items be packed. Items of note that were thrown into a box without care/packaging: - glass scale - my MacBook Pro (not functioning anymore) - culinary spray bottle (broke) - dirty pans from the stove (I requested these be left on the stove for future use) - matching shoes in DIFFERENT boxes - various office/computer electronics (jostling around, no padding) I still need to do a full audit of damages caused by careless packaging, but just the laptop and immediately noticeable damaged office equipment is thousands of dollars of damage. So the realtively affordable packing job costed me much more than anticipated in damages, time, and overall effort. If you hire these guys, you'll need to watch them like a hawk and I pray you're not disadvantaged in a way they think they can take advantage of.