Katie made my first self-storage experience simple and hassle-free. Facilities were clean and…read moresecure, and very reasonably priced!! Couldn't recommend more.

Great costumer service and easy access to storage in different sizes. The cost isn't terrible…read moreeither.

Adriene is fantastic. Helpful, friendly, knowledgeable and efficient! Thank you!! If I ever need…read morestorage again I shall return.

Received amazing customer service from Adriene! She was super friendly and very helpful with our…read morequestions. We initially reserved a smaller unit online, but upon noticing the indecisiveness between my partner and I when checking it out in person, Adriene offered to show us a unit the next size up, which ended up being perfect! The units are clean and customers who were tending to their belongings were also very friendly.

I had a very frustrating experience with Pro Storage on San Leandro Street in Oakland. I was…read moreassigned a unit that already had a red lock on it and was apparently set for auction. This caused a major inconvenience, as I had to leave without resolving the issue due to work. I contacted customer service and spoke with Caitlin, who said Monica would follow up to switch my unit, but I didn't receive a call for over 5 hours. I eventually had to reach out again myself. When Monica finally returned my call, I was told they were trying to waive transfer fees as if the mistake was mine . When in reality, this situation was caused entirely by their errors. Overall, the lack of communication and poor customer service was extremely frustrating. I will be getting a refund and do not wish to continue this rental. So unprofessional !!!!!!!!!!!!!!!!

Today I worked with Joyce at her Storage Pro Management location 8855 San Leandro St Oakland CA…read more She was good to work with and I liked her friendly demeanor. The facility was well maintained, high level of security and clean. They have good off street parking and a high fortified security fence to keep my stuff safe. This looks like a great place to store your "stuff".

Lina helped out, nice smooth transaction with securing a spot !…read more Lina helped out, nice smooth transaction with securing a spot ! Lina helped out, nice smooth transaction with securing a spot !

They threw away my stuff by "accident." AVOID…read more I rented a unit this past Monday, because I needed to start moving my stuff out of a very bad living situation. I brought all my most precious and important items there, first. It's now Saturday, and apparently, they accidentally had my unit still marked as vacant, and assumed the four boxes, five bins, and giant bag I just put in over the last few days, was all abandoned by a previous tenant, and they "discarded" it, to rent the unit to someone else. The only employee on site called the one who actually rented me the unit, who screwed up, named Nae. Nae said she was going to call the area manager, and call right back. We stood there for an hour. No callback - which is a huge middle finger to that employee who was onsite, too, leaving her in the crossfire with no answers. The area manager, Anjuli, finally emailed me after the facility was closed and I had already gone home, to tell me that my stuff was all gone, refusing to elaborate on how it was "discarded," and basically dismissing the issue to be dealt with on Monday. Avoid this place like the plague. And Anjuli - you need to make this right and give me every single detail of where my stuff went, NOW.

The customer service at this location is excellent. I was very pleased with the the service when I…read morecame to rent a storage unit. I wasn't sure if I was going to use this location but the receptionist by the name of Nae Twinn was so helpful not only did I rent a unit she convinced me to rent a larger space . Which is what I needed anyway. I will surely recommend this location to everyone i know looking for a storage unit

I visited A-1 storage a couple of weeks ago. I had the pleasure of being served by Ayanna, who…read moresurely knows her job !! She was informative & congenial !! I needed to see exactly what different storage spaces looked like & she obliged patiently. I told her in the beginning that I was trying to find a U-Haul location, but that didn't bother her. I was so impressed with her that I went back the next day & purchased my storage there !!

The couple working there, I wish I remember their name but I'm bad at remembering, I apologize…read more They are both friendly, very helpful, professional. They made the process easy. I would highly recommend!! 5+ stars

My review is not based on renting a storage unit here, but on the warmth and helpfulness of the two…read morekind folks I interacted with today. I was meeting someone to buy a desk they had advertised online, and I arrived early. I had to use the restroom, and the gentleman working here re-routed himself in the middle of a task so that he could go and open the restroom for me. On my way back out, the woman asked me if I needed any help wth anything, bags, etc. They both were just so friendly and helpful. This left me with such a positive feeling about the place, and was a happy reminder of how we should treat others always.

Does anyone know about the auction process? My grandparents had a unit and my grandfather stopped…read moremaking payments and did not tell anyone. I believe the unit was auctioned off on March 26th. My grandmother is dying and I would like to retrieve the sentimental photos she stored there. The customer service representatives I spoke with were really helpful but limited by their lack of knowledge about the sale. My grandfather really screwed this up and I just want to find the photos of my grandmother.

Clean storage, helpful staff member in Leo. Very Courteous, professional and informative…read more Unit prices are likely some of the most affordable that you will find in this area. well maintained property, you can access your unit from 7 am to 7 pm daily which is convenient.

The staff here is awesome, super helpful and down to earth. Got me everything i needed and more…read more Thanks for everything!

If you care about your property I don't recommend this place. I should have listened to my gut…read more While my property was in a gated area and I assumed there some sort of security that patrols the property. Well someone tried to break into my trailer by cutting off the lock for the back ramp and the trailer next to me backed and hit my trailer and dented the side and scraped the window bezel. The place has a lot broken down cars and garbage and trailers that are run down. I can almost guarantee there some people living in some of them. I moved my trailer to a place about an hour from where I live but they offer free dumping, free ice and free water and an area to wash your trailer and even better they offer electricity for your trailer and 24 hour access and even what's even better than that no broken down eye sores.

I just wanna thank you yocasta because she was so nice and understanding when i was having a…read moretroubling day!! Thank you so much for the great customer service

As someone who's worked in customer service I'm not one to make reviews on business. However, I…read morehave never experienced such carelessness and lack of empathy from a staff more than I have from this team. As a customer I've experienced this locations management excuse their miscommunication and over charges that were initially agreed upon. They had no interest in coming to a solution because "they don't know how that happened" even though it's been the same person working here for years. The on sight team lacks professionalism and empathy for customers. Save yourself the headache and money and store your things with a local business!

Do not store anything of value at this location. My unit was broken into 10/02/2025. Thieves were…read moreable to break into the unit and steal the only things I cared about. The facility is completely insecure. I will never use this storage company ever again and tell everyone I can about how bad it is. What a terrible experience!

This place needs to be shut down!! BREAK INS, BREAK INS,…read moreBREAK INS I along with every outdoor unit was broken into for an entire week straight starting JULY 17-JULY 23 2024! You heard that right! For an entire week straight the back gate of this facility was open and exposed to the train tracks and thieves came day and day again. The on site PM knew of the gate being open and exposed and did NOTHING FOR DAYS. When I asked why the gate had been broken and un-repaired for so long the admin on site was snarky and short and said "that the fence manaince crew just never came" with no sense of empathy or concern. E.S. Also did not call me regarding my unit being broken into nor sent out any PSA EMAILS. This allowed theft to continue occur for a very long time to myself and others **REPEATEDLY** for days with out notice. I was only here for 14 days before my unit was broken into. I have not received any money back for my lost items nor compensation, or an explanation. AVOID THIS FACILITY, as others I spoke to on the property also shared that their units have been broken into as well despite being a part of the interior tower. Thieves will do what ever they need to do to get in and coincidently enough the PM team "never seems to have any cameras pointed in the direction of where looters entered in from". THIS PLACE IS VERY VERY CORRUPT AND UNSAFE