My neighbors paid to store the few pieces of furniture and some clothes put into trash bags that my ex-husband didn't "dispose." His words exactly. Too bad for me that I supported him for 15 years so he could go to law school, get a law degree and still need me to support him. The next 14 years (2008 - 2023) I managed the Law Office of Jeff D. H*ff**n until his arrest for Elder Abuse and Domestic Violence. At least he tells me he's a Buddhist... he can't answer how that reconciles with attacking me though. He threw away everything he didn't want but what is he planning to do with all my coats, shoes, hats, gloves, Daddy's Bible, everything electric, all my musical equipment, records, posters, jewelry, books: gosh, the list is enormous. I'm guessing he had some help picking and choosing what to toss and taking the rest out of the house because now all he has is a new bicycle. Luckily for me once I was homeless, I had my car to sleep in. Everyone at StorageMart was incredibly kind, even the other clients. I just wish I had more belongings left ... read more

Be prepared for them to increase your rate! First time it was within 3 month and they didn't even give me 30 day notice. 6 months later another rate increase. My advice, find a place where they will lock in the price for at least a year. Also the times they are open isn't very good if you work during the day. At least have one day in the week where it's different. Also the layout is super easy to get lost. So many turns for the carts to handle. Using the cart only elevator is annoying. read more

Great customer service, fast paced workers. Always willing to help me with any issue I have. Definitely a reliable storage mart!!

The best units in the entire Bay Area!!! The staff is great always willing to help the customers The units are clean The units are safe and secure read more

I had a great experience for my first time renting a storage. The Staff at this location is very helpful. Especially Nathaniel ! He took it upon himself to help me move my luggage into my unit. Thank you thank you thank you Nate! Space is clean and prices are reasonable read more

I secured a storage unit at this location in June 2019. Sometime between then and December 2019, my storage unit was broken into and most of my belongings were stolen. Since I had purchased the coverage that was sold to me as insurance for my belongings, I figured I'd have some protection in the matter. I was wrong. When I filed my claim, it was promptly denied by a single person who works part-time for the company, who said they were the final say on all claims. This person said that my loss was due to "mysterious circumstances" and used that as her justification for denying my claim. When I asked how I could appeal this decision, I was told I couldn't. When I asked what insurer the insurance was through, I was told that it wasn't actually insurance--it was "coverage." To even call it "coverage" is stretching the truth, as nothing was actually covered from my break-in. They insert language into their "coverage" contract that makes it very, very easy for them to deny legitimate claims for virtually any reason. By the way, literally no one at this company ever even attempted to pull security footage regarding my claim. Those security cameras are there to sell you on their storage units--nothing else. What's more, this location started renovating the units to be "more secure" immediately after I reported my claim. Undoubtedly, they were making these units more secure against human break-ins. It's almost like my loss didn't happen under "mysterious circumstances" at all...It's almost like they knew my claim was completely legitimate and wanted to protect themselves against further claims and possibly even legal action...hmm, strange, indeed. Trying to communicate with this company during this whole ordeal was a nightmare. When I asked for a copy of my contract so that I could make a claim through a legitimate insurance company for my loss, I was given the run-around. I never actually received a copy of my contract from this company; I'm lucky I found the original photocopy I received when I signed up for my unit. The front-desk person at this location literally told me she was doing me a favor by searching for my contract (and told me so very rudely), as if my asking for a copy of my contract was completely unreasonable and out of the norm. This company is here to take your money and deny any kind of responsibility when it comes to their customers' completely legitimate theft claims (and probably other types of claims, too, to be honest). They treated me like I was the bad guy when I just wanted to recuperate some of the loss I had incurred as a result of the break-in--items I had inherited from my dead father that I'll never get back. For a big company like this, it would have been so easy to pay me out with the coverage I had paid for to protect my belongings. A few thousand bucks would have been absolutely no skin off this company's back. These people are scum and I highly recommend you take your business elsewhere. Public Storage seems to be a much more secure, affordable, and customer-oriented business, for what it's worth. read more

StorageMart - My storage unit was broken into and most of my belongings were stolen. This company did literally nothing about it. - Self Storage Near Me - Oakland, California

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Big shout out to Rochelle! She was so friendly and helpfully. She offered me solution to the my concerns and walked me thru everything so thoroughly. I definitely recommend this location. read more

I have rented a unit on the send floor here for a year and have had a great experience with the various people I've worked with. Always helpful. They also have lots of carts and sell everything you need for moving. The unit I rented was big and much better price than others in the area, and while it's not a fancy place, it's storage. Served me fine. There seem to be plenty of cameras and secure access. I see posts complaining about security but the woman was clear that if I'd gone in and tried to drill my lock off myself, I would have gotten in a lot of trouble. (See below as to why I had my drill with me). And today I am prompted to write this review because i am moving out this weekend and had lost my key to my lock. I fully expected a big hassle and cost, but after presenting my ID, they removed my lock for me quickly and for free. And they had me file my termination paperwork upon renting so, because if this process apparently, are not charging me an extra month after tomorrow even though I completely failed to give them any prior notice. I didn't even ask for mercy- they offered and I accepted that! This indicates to me that they care about the quality if their customer service and want repeat business. I will use them elsewhere and hope for a consistently positive experience. read more

StorageMart - Hall from elevator - Self Storage Near Me - Oakland, California

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Kinda a late review but I could just pass the opportunity to thank the manager, assistant manager and staff .. ( Nate , Camilo , Ben). Help me throughout the process of finishing the contract w zero shadiness but very professional. Movers cancel on me and my 9 month pregnant so they helped us to move something's and even stay over time to wait u til we were done.. thank you thank you thank you.. our belongings were as pristine and safe as possible. Mental note to buy good quality locks cause break ins usually happen to very poor quality . Very highly recommended and will be back if ever needed again!! Happy 2022!! read more

This place is great! The service is so good, my unit and the facilities are super clean. They went out of their way to help me have a smooth early entry to my unit which I so so appreciate it. Can't recommend enough! read more

What makes a good business? It's employees OFC! Nate , made it easy to get started always helpful. the location is clean and well lit for added security I would recommend the service. read more

Revision of review on 7/13/17: I am now most definitely taking my belongings elsewhere. I went to my storage today and found that since my posting on 7/8/17, someone broke off my heavy duty lock with bolt cutters, rummaged through my unit, and stole some of my belongings. The odd thing is that the person who did this left an unlocked lock on my unit (I'm guessing as a replacement?) and it's one of the locks they sell inside the office... This place is terrible. DO NOT STORE YOUR THINGS HERE. read more

StorageMart - The lock the burglar left on my unit (unlocked) - Self Storage Near Me - Oakland, California

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Nate provided exceptional customer service and support for my move. He went above and beyond anything I could have asked for. Definitely recommend this spot if you need storage. Clean, safe and amazing staff. read more

Best experience ever I am writing to let you know that Storage Mart at Mandela Pkwy has been a great place to rent. The Manager Nathnael, walked us though all the steps and helped us to find the unit that We are comfortable with getting, the place is so clean and organized! The workers are very professional and knowledgeable about the customer experience. We really like to Thank you again Yeme & Tesfaye read more

Put all my things in in June... come back in October to grab some hiking boots out of unit and find the locks changed... ask manager why and she says" maybe they thought you hadn't paid on time". I inform her that I had been paying on time ... she takes me to my unit and noticed the new locks are red... lets me know that multiple units had been broken into back in August.... I ask her why no one had called me ... she says she thought they did(wtf). Lock had been cut... unit was a mess with boxes open and things thrown everywhere....they stole a 2000 dollar carbon road bike, an acoustic electric bass guitar, power drill, and my bong (whyyyyy?). I fill out claim and complete police report same day and they tell me should be 6 weeks before I can get my money(unit was insured for up to 3000). It is now Jan 11 and I haven't received a penny... have called multiple times since then to check on status and always get the run around ... half the time they make it sound like I don't even exist in their system... now I have to pursue some sort of legal action. Do yourself a favor and use Public Storage. Ps this building layout is like a spider web and moving things in and out is a pain in the ass read more

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The claimed sizes aren't correct and they really don't seem to care. When we told the booking agent she just shrugged. read more

If you're like some people in SF, you've had this happen to you: "WTF? My couch is 1/2 an inch too wide to fit in my new apartment?!" I love my couch. It was pretty, comfy, and cost me a pretty penny. I wasn't ready to hock it off on Craigslist for next to nothing. I needed storage FAST. I open the Yellow Pages sitting in my now-empty Oakland apt and look for the biggest ad in the book: No frills, cheap storage--better prices than you'll find in SF. Called them and got a quote of $65/month to store my massive couch and lots of boxes. They're right off of the West Grand Ave exit in West Oakland, near the Bay Bridge/Macarthur Maze. Awesome. Couch disaster narrowly averted. This used to be Economy Self Storage, but it got bought out in 2006 by Storage Mart, a national chain. The new management is upgrading the facilities: they've already improved the lighting and added a keypad entry system. The new staff has been consistently friendly and courteous. The facilities aren't as tidy as Public Storage, but I'm getting the impression that's going to change with the new renovations. read more

StorageMart - location map - Self Storage Near Me - Oakland, California

Bags of garbage piled in the corridors ,abandoned office and dangerous lift. Complaining to their corporate office about this useless location. read more

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Please avoid this place, I secured a unit at this location back in 2021 thinking my unit was safe and secured little did I know my unit was broken into and my belonging were compromised. I hadn't visit my unit in months and when i decided to go grab something out of my unit i discovered my lock missing and upon opening my unit i discovered my things were tossed around everywhere, my vase, and broken objects everywhere. It has been hell trying to get resolve this matter. My claim was filed in OCTOBER 2022 and it wasn't submitted to their claims department until DECEMBER 2022 and they are very unresponsive. My claim was assigned to someone by the name of Beka Doll, she is very unresponsive and unprofessional , I emailed and called regarding the status of my claim with no response i finally got a response back from her today, she is extremely rude, I've been really patient with this business and they have been giving me the run arounds for months now this Beka is denying my claim saying the property manger was indeed there when I went to speak to someone regards to my claim and that I was wearing a red or pink shirt then proceeded to say it was my daughter who was wearing it and that she had it written down somewhere (if you are working on my case all your notes should be present before you call me) but of course she couldn't even get her story straight then said she doesn't know when the property manager is onsite . I've called and ask to speak with the property manager on several occasion and apparently he's never around I then asked who the manager of the property is and she said he's been there for month and that they do lock check every two hours which is a lie because there was a time i was there for 3 hours after the incident to clean out the damages in my unit and not one person walked by to check the locks. LIES AFTER LIES. I am very disappointed in the lack of service and communication this business provides. From start to finish. The property manager has not contacted me not once to communicate my concerns and it took 3 months for my claim to be sent over and reviewed. The lack of professionalism from Beka Doll just blew me away and the way she lied and couldn't get her story straight NOT to mention she called me back in December to ask me the same question she today, jotting down my answers that should have been noted the first time she ever called me. I resent my photos and receipts several times and then she never emailed back to say she received it. I spoke to this women in December and hadn't heard back from her until TODAY just for her to tell me my claim was denied. To top it all off the facility is in terrible condition, there's water leaks, the service elevators are always down, the entrance door is always malfunctioning and no one is ever around to help and when you ask for assistance the staff that I came in contact with act as if I was bothering them. DO NOT DO BUSINESS WITH THIS LOCATION. read more

Seriously mismanaged and unacceptable. Elevator doesn't work. Door doesn't work. woman in the office lies and tries to manipulate facts about conditions there. Thefts! Please save yourself some trouble. I implore you. Go elsewhere. read more

Had a huge move last week and the staff have gone up and above my expectations. Treshawn(Not sure of the correct spelling) the manager is amazing. I got to see her work under a massive amount of pressure and she did it well. Except for the place being a maze I am very pleased. read more

Do not ever store your belongings here. A couple years ago my storage was broken into and my belongings were stolen. Unfortunately my brother also had his things there in a different unit and it just recently got broken into as well. Be warned this place is not trust worthy do not by the locks they provide and check your locks and unit weekly. I'd find a safer place. read more

They say they close at 6 but at 5 is already closed... I payed for a room I got there at 5 and they where closed already so I lost one day... I actually talked to someone one and she said she had to go to the post office... is such bullshit!! Why say you close at 6 if at 5 they are close or have to do personal stuff the worst ever... read more

I went to StorageMart to help my friend move his stuff into a unit. The facility is NOT safe. Customers are expected to move their own stuff using an open-walled freight elevator with a license that expired in May 2019. The elevator has a sign that says only trained operators should use it, but customers are expected to do so. Also, the facility is quite a maze and there are no fire exit signs on the second and third floors. I wandered around the second floor looking for stairs because there were no fire exit signs -- especially concerning because the facility is 80% old wood. read more

Great storage space, convenient location, and I am happy I picked this place to store my stuff. A huge thank you to Tishone, the manager of this facility, for helping me during an extremely stressful moving day. I moved from another storage unit to StorageMart because the pricing was much better for a larger unit. The facility was busy, but there were still plenty of carts available for my move. And I was so grateful that the management was so accommodating. Thank you! read more

This review is mostly a shout-out to Natnael, who turned a potential snag into a great customer experience. He rushed over to open up the Storage Mart on my move-in day when a co-worker got sick (later I found out he passed up a sale to do so). He made it right in all the ways one would expect from someone adept in customer service, and worked speedily and efficiently. Thank you so much, Natnael! read more

First time using a storage facility. Called a number of places and many called back 2-3 days later. Some of the locations seamed almost disinterested in helping. StorageMart was very responsive and extremely helpful. Nate, at the front office, was exceptional in service and extremely personable. He's been with the company over 10 years and was great at helping me choose the right unit for my needs. And as a bonus, StorageMart had one of the best competitive pricing around. Great service and great pricing, that's a Win/Win! Thank You for your help Nate! read more

This place is very easy to navigate around and Nate was very helpful in finding us a unit that fit our needs. The place is very clean and there are always employees on site to answer your questions. The freight elevator works seamlessly and there is always an abundance of carts so you'll never have to fight others for one. Having carpet hallways is very smart because it absorbs the shock from the carts so your things aren't constantly being knocked down. The automated lights are a wonder as you won't have to reach in the dark and touch something unexpected. The parking lot is big enough for vehicles of all shapes and sizes to park in and unload as the loading dock is very spacious. If I didn't know any better, I would've thought that this place was a shipping/receiving warehouse, just based on the effortless and constant loading/unloading that goes on throughout the day. read more

Incredible service and value to use this self storage. 3 roommates and I stored our furniture and belongings here for a great price. The property manager, Nate, was extremely helpful and accommodating. He helped me move my stuff into my unit when I first got there and when moving out there was no space in the trash for some of the larger things we had, but he said he would take care of it. I also left my credit card on site in a rush and he called me and kept it for months. Great service. Would highly recommend. read more

I've been renting multiple units in this space for many years and have always found it to be smooth and straightforward to access and to shift/upgrade sizes of units when my storage needs change. Recently, I had been looking for a second unit and Natnael has gone above and beyond many times to help me find a space that worked for me. Really exceptional customer service. He and his coworkers have all been so warm, friendly and helpful as I have navigated complicated storage needs, I really appreciate it! read more

I don't like cockroaches, so if you don't like them either then I would avoid this storage facility. After moving my stuff out after only 2mo we found cockroaches in our headboard and couch. Beyond all that during our quick 2mo stay we got a call randomly at midnight from the manager alerting us to suspicious activity in our unit and advised us to stop by ASAP. It made no sense but we did stop by the next day and again there was no manager on-site so we left. I find that they are rarely ever open during the hours the posted. I waited almost an hour for a manager to come back from the their 2hr lunch, I arrived at 1:30 on a Sunday, seems like a good time, but nope the sign said 'closed' and be back at 3pm, so instead of waiting an hr and half I call the corporate office multiple times and they assure me that someone should arrive soon....soon?! Aren't you supposed to be open from 10-4? This place is super sketchy and the place is full of cockroaches, don't put your stuff here, but if you do then get the insurance. read more

StorageMart - They are always closed! I called the corporate office and waited 45min for them to send someone. - Self Storage Near Me - Oakland, California

We've had storage space here for over 10 years with no problems but over the last 2 years the service seems to have gone downhill. They never answer the phone at the Oakland location, don't call back and seem pretty lackadaisical about everything. Just recently someone cut the lock on our unit and stole 3 of my husband's skateboards. The girls at the reception area were pretty disinterested about the whole thing and just told us to make a claim with our insurance company. One of the girls did give us a new lock but it was just as flimsy as the one that was cut so we upgraded to another lock and paid for that. People seem to live in some of the units and I believe the thieves may have been one of them or it was an inside job as nothing else appeared to be stolen and the door of our unit was closed when we got there. read more

Since Berkeley no longer has any U-Haul rental locations, I came to Storage Mart where they rent out U-Hauls very courteously. The people who work here seem nice and personable -- I would definitely use them for storage if I needed a storage solution. This time however, I just needed a truck to move the contents of my apartment across the bay! The Storage Mart + U-Haul combo is a genius idea though. read more

So i was supposed to write this last night while it was fresh on my mind. But so I just moved out of West Oakland and needed to move a bunch of stuff into storage. I checked out a few. Came here. Tishone was the manager and she wax very concise in explaining the terms and conditions. Showed me the property several units. I rented a unit a 10 by 12 for a really fair price. I am happy. But there was just one tiny problem that occurred but the it was immiediatelly addressed and as soon as it came up the owner took swift action and fixed it. Its great to know that they're businesses and their owners who do care about each and everyone of their customers. I think the manager deserves a raise. If your looking for a long or short term rental in the Emeryville West Oakland area check them out read more

This review is for packing supplies, not for their storage facility. Shout out to Brandon, who was professional, respectful, and immensely helpful. Brandon not only directed me to the best supplies that would protect my delicate package, but he also helped me pack it. Not only that, he went online to compare prices between the Post Office and UPS (believe it or not, UPS was cheaper). He went above and beyond. He took ownership of my business when all too often employees pass-the-buck. He's a rockstar. I also got a 20% discount by "checking-in" with Yelp Mobile (one can get the same discount -- at least for the time being -- by texting the number on their website). Fair prices, great service, and easy parking. Highly recommended, at least with someone like Brandon at the helm. read more

Been reading yelp forever and its taken till this company for me to actually sign up and post a review. This is a poorly run business that I would recommend not using. The staff is nice, but I had my belongings at this facility for years only to find out that my $1000 Persian rug had been infested and completely destroyed by bugs. I went back and forth with the company (specifically a manager named Rowland) for nearly a year and in the end they said they can't repay me for damages cause I didn't buy insurance with them. WTF. In my opinion its their job to protect my goods. Otherwise why store my belongings with them. Dont use this company read more

The Manager was very patient and helpful when I needed help when I first arrived. She was professional , patient and polite. I feel that the company is fair and they take their responsibility for the facility seriously. Richard B. Berkeley, CA read more

This place is great. Dana and Tishone were really awesome and made the rental process easy. The space is clean and easy to navigate. The 99% off deal makes it really good. I only wish the place had later hours to access the units. This is the only reason they don't have 5 stars. read more

Great place to store your stuff and reasonably priced. The staff there are easy to work with and very helpful. 4 stars instead of 5 because on a few occasions the roll up door or elevator wasn't working. Other than that, a great facility read more

Dana, a front desk staff person at this facility was extremely helpful during a stressful period. I had rented a unit and had allowed someone access, who became an unsafe person. Dana and the Regional manager, Roland, assisted me by going out of their way to help me contact the police and then allowed me to move to a different storage unit. They did their best to make sure that my Storage Mart experience was a safe and positive one. I wasn't able to give 5 stars because there is a lack of cameras in the hallways to monitor things. The unstable person was able to bring a crowbar onto the property and vandalized my unit but there was no camera footage to be able to identify her as the perpetrator and have her barred from being on site. There are cameras in the elevators and main entrances, but throughout the building there are very few if none at all. Storage Mart gets an A in customer service but a B-/C+ for too narrow hallways and lack of security measures. Thank you Dana and Roland for your help. read more