Nea is the best ever! So kind and helpful. She took her time to show me everything. How it works,…read morethe best way to load, unload, how to use the equipment, elevators, and everything. Nea walked me through the process and afterwards she gave me a tour and showed me the proper way to lock and unlock the right way with the special lock. If I could give Nea 10 stars I would. She was so wonderful. I will tell all my friends and family about A-1 Storage. Best price. Best security. Best people!!!

They threw away my stuff by "accident." AVOID…read more I rented a unit this past Monday, because I needed to start moving my stuff out of a very bad living situation. I brought all my most precious and important items there, first. It's now Saturday, and apparently, they accidentally had my unit still marked as vacant, and assumed the four boxes, five bins, and giant bag I just put in over the last few days, was all abandoned by a previous tenant, and they "discarded" it, to rent the unit to someone else. The only employee on site called the one who actually rented me the unit, who screwed up, named Nae. Nae said she was going to call the area manager, and call right back. We stood there for an hour. No callback - which is a huge middle finger to that employee who was onsite, too, leaving her in the crossfire with no answers. The area manager, Anjuli, finally emailed me after the facility was closed and I had already gone home, to tell me that my stuff was all gone, refusing to elaborate on how it was "discarded," and basically dismissing the issue to be dealt with on Monday. Avoid this place like the plague. And Anjuli - you need to make this right and give me every single detail of where my stuff went, NOW.

After dealing with other self-storage companies that use call centers and give you all kinds of…read moreconflicting information, (PUBLIC STORAGE) A-1 is like a gift from heaven! (*Angels singing) seriously though. The front desk team is super kind and they actually HELP you! Wow what a concept. Thanks A-1 for making this aspect of my long distance move the easiest part.

I visited A-1 storage a couple of weeks ago. I had the pleasure of being served by Ayanna, who…read moresurely knows her job !! She was informative & congenial !! I needed to see exactly what different storage spaces looked like & she obliged patiently. I told her in the beginning that I was trying to find a U-Haul location, but that didn't bother her. I was so impressed with her that I went back the next day & purchased my storage there !!

HORRENDOUS Experience at Extra Space on Clement in Alameda…read more My experience at this location was frustrating from start to finish. The office was locked during working business hours, and I left several voicemails over time -- none of which were ever returned or followed up on. Anytime I needed help with billing, gate codes, or basic questions, there was simply no one available. I even tried using their online live chat, and after explaining my issue, I was given a gate code -- but the agent told me they weren't sure it was going to work. That sums up the level of care and confidence they provide: guesswork. Even basic conveniences were missing -- there was no access to recycling or trash disposal, so I had to take all my unused boxes and even trash from cleaning up rat droppings back home to throw away. There was also no bathroom available for tenant use -- a basic necessity that was completely overlooked. For a paid facility, that level of neglect is unacceptable. Worse, my unit (#907) was physically unsafe. The door malfunctioned regularly and fell on my head multiple times. I even had to crawl into the unit at one point to fix a jammed door on my own. When my father was helping me take things to the Salvation Army, the gate code wasn't working, which delayed my moving-out process and added unnecessary stress. Other serious issues included: A rent increase without any notice The facility called the police on me without justification -- though the officers and I had a good laugh about it afterward, and I even got the officer's number so I could call them directly if I had more gate code issues. A rat infestation that affected my unit and others -- and when I reported it, staff ignored the issue entirely. The unit was filthy, with rat droppings inside, and it was clear that maintenance and sanitation were not a priority. Most of the staff were rude, unresponsive, or simply absent, though I do want to acknowledge Riley, who was the only team member that was helpful and professional. Between the unsafe conditions, lack of communication, zero accountability, and completely unreliable customer service, I strongly urge others to avoid this location. I've since moved to Public Storage, and the difference has been like night and day. If you choose to rent here, make sure you're insured -- and be prepared to handle everything on your own.

We left our stuff in there after moving and when we finally went to check on it, it was completely…read moreinfested with rats and all our belongings were covered in rat poop and piss and the boxes were all torn into. On top of it getting charged so much for this to happen?? And when we brought it up we got told "oh yes we're near an area where there's a lot of rats" OK??? Maybe mention that???? Do not leave your stuff here. There's rat traps all around as well, I don't know how we missed this. Oh AND they charged us more without informing us.

Does anyone know about the auction process? My grandparents had a unit and my grandfather stopped…read moremaking payments and did not tell anyone. I believe the unit was auctioned off on March 26th. My grandmother is dying and I would like to retrieve the sentimental photos she stored there. The customer service representatives I spoke with were really helpful but limited by their lack of knowledge about the sale. My grandfather really screwed this up and I just want to find the photos of my grandmother.

Security is really creepy. Prices go up with out warning and the price goes up fast. Accessibility…read moreto storage unit is cramped.

The staff, especially the manager, are friendly, polite, and helpful, which is very nice since…read moremoving is stressful.

2 THUMBS UP !! For KEISHA what a service everything was smooth. My daughter and I was there to get…read morea storage. The BEST PRICE in town super clean location. Everything was done in minutes simple and straight forward. Great location very close from the freeway.

EDIT: Emily, the number you gave me just goes to my local facility. They would not help me…read morepreviously and they will not return my calls. THEFT/BREAK-IN My storage space was broken into earlier this year. Items were stolen. Other storage spaces near me were also pried open. Even though there were locks on the doors, the metal doors are soft enough that someone could use a crowbar to pry it open and get in. When I asked them what they could do about it, she said if I wanted, I could move to a different unit. But there's nothing any safer about the other units. I was also told that I needed to file a police report in order to file a claim no for the insurance, but actually no police claim was required. FIRE 2 weeks ago there was a fire at the storage facility. I received an email saying there was no access until further notice. I called right away to find out if my unit was affected, and they said It was not. I have been waiting for the past 2 weeks for the space to be open again. I finally received an email today saying that there was now access to the facility. I called to find out if next month would be pro-rated since I wasn't able to access my space for 2 weeks. They said "no", because there had been access, they just didn't bother to email customers to let them know. They said I should have known that it was open. I'm beyond frustrated with them

I opened a storage here 4 months ago, the assistant was happy to tell me my price would be 195 per…read moremonth with insurance an extra 25 so 220 all together. I went to pay my bill not even a full 4 months later and they raised my rent to 322. No notice, no letter, no email. I called and spoke with someone they told me to call back in 30 minutes. After that they stopped answering completely after 25 missed calls. I then proceeded to go in person and see what the problem was. They said according to my contract, my unit could raise up to 276 just this year. So I could possibly be paying 526 per month, which is outrageous. This is Moe then a 50% increase, which by law requires 90 days with such increasement. I asked to speak to the manger, and "Isaac" I believe is his name caught a complete attitude. Got an attitude, even got smart with me.Extremely unprofessional. He notified me that he was the manager. He also told me they sent a post card in the mail, which is a "lie" I check my mail daily! I will be taking legal action very soon. Not to mention the location is horrific!! Extreme homeless activity and rodents roaming all over. I'm not sure if I'll even keep my items after this stay, considering I'm on ground level. Do NOT RENT HERE! I repeat, DO NOT RENT HERE!!! If I could give 0 starts I really would. I will not be letting this go easily, as they rip me off. They are aware of the hassle it is to move and get our things in here, and they make it extremely hard, everything else is already expensive in this area. Their customer service is extremely horrible, they are really really RUDE!! And I'm pissed beyond measures.