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    Extra Space Storage

    Open 6:00 am - 10:00 pm

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    Two Men and a Truck Orland Park

    Two Men and a Truck Orland Park

    2.5
    (103 reviews)

    Avoid this franchise and perhaps this company in general. There is a lack of accountability and…read moreintegrity with it's employees. This was my first time ever utilizing a moving company. They were contracted to move 7 items for me. One of the items was a TV which I ordered a $20 shipping box for. There was an issue with the base and we could not use the box. I asked if there was anything we could do and the worker stated "Don't worry. I got you." then proceeded to go to the truck and bring back blankets and material to wrap the TV. I did not think anything of it as I assume they know what they should be doing and what is ok. After the move and the workers left, I found scratches on the TV when I went to place it. This is no minor scratch. It is a series of scratches in a 8x6 area. I believe there was a hard piece on the blanket which rubbed up and down during the drive to the new home. I looked up how to file a claim and sent it in the following day. The Director of Quality Assurance, Brittny Love, was my contact who I provided the information to including pictures and receipt. After all was said and done, I was informed it would be 1-5 weeks before hearing anything, which in a digital age I thought was an unusually long period. After 3 weeks, I was informed by Brittny that I would be denied any compensation because 1: I signed the Release of Liability form and 2: The worker stated, falsely, that he informed me damage could happen to the TV by him wrapping it as he did. If the worker had informed me of the risk, I would not have allowed him to do what he did as the TV cost more then the entire move, which at $220 per hour I would expect to be better. The worker was quite quick to inform me shortly after introductions that they do accept tips, though. I'm assuming a person finding damage after a move is not a unique situation at all. If someone moves an entire home, does the company employees remain there for multiple days while the owners unpack and check everything? I'm guessing not. So, I've come to believe that if you must use this company, DO NOT sign any forms at the end and send the associates away informing them that their services are done and will no longer will be paid for, and that you will not sign anything until EVERY item is thoroughly inspected. Be certain to record the entire exchange. Otherwise this company will use any tactic to avoid accountability. Sorely disappointed that I ever chose to use this company.

    Two Men and a Truck Estimator Paul DelGuidice overbilled for services. They failed to apply all my…read morecredits deposit and estimate of service charges that were prepaid before the movers started. They have are still trying to get extra money for the same moving services. This is fraudulent and unacceptable treatment. I do not recommend their service in Tinley Park.

    New City Moving

    New City Moving

    4.5
    (1.3k reviews)

    I am a professional home organizer and have been using New City for many years, as part of my job…read moreis to also manage client moves from beginning to end during the spring and summer months. New City Moving used to be my favorite out of them all in Chicago, but since they were bought out by New Sons, everything is going down the tubes. My recent move job went as follows. Movers showed up 25 minutes late on move day, had the audacity to ask for a tip, over-rode my instruction as to arrival time at the new location and approached the front desk to start unloading before my arrival, after I told them we had the elevator booked at a certain time. Apparently they had a full move after mine, which is something the "old " New City never did, so they were in a rush. I was willing to let all that slide until the next day I noticed that they drilled too far in to my clients dining table while assembling it and cracked the top of it in four areas. Funny how the lead Juan made sure to point out any items while packing that were previously damaged, or scratches on the floor of the new unit when we entered, but neglected to inform me that he busted my clients table right before he left for his next job. oh and for the record, I had tips for each team member on both pack and move day. point is, no one in service should ask for a tip. it's tacky. This company had turned in to a disappointment.,

    Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!

    Callaghan's Moving Services

    Callaghan's Moving Services

    2.0
    (21 reviews)

    I'm getting ready to move 20 miles and I'm looking for a reliable moving company. This is…read moredefinitely not the one. Also, I buy a lot of from estate sales and would like to have a mover that I can trust. I called this company to movers a 6 piece bedroom set, Spoke with Bill, I was quoted 380.00. 2 Men, and suppies. Everything was going well, 3 men arrived and did a great job. The home owner told me if I wanted to take the mattress I could. They were throwing it away. The mover in the room with me said they could put it on the truck but they had no mattress bag. I was told they would put it on a blanket on the truck floor. When we were ready to go the driver said he needed to make a few stops. I agreed the delivery could be a hour or two later. An hour and half later I get a text due to the mattress and extra items the price would be an extra 100.00. There was a mattress no other items. If I was told at the pickup location the mattress would be 100.00 extra I would have left it. Be up front in pricing. You scammed me for extra 100.00 but you lost my move with a bigger price tag. If you are looking for a moving company, keep looking. Not a honest company.

    While the coordination of our move was smooth and the movers themselves did an excellent job…read moreprofessional, detailed, and deserving of the generous gratuity we provided our overall experience with this company has been extremely disappointing. After the move, we discovered we were overcharged by $1,385. Since September, we have reached out multiple times by phone and email to address the discrepancy. We reviewed the quote line by line and clearly demonstrated the overcharge, yet the company has refused to issue a refund or even acknowledge the error in a meaningful way. It's unfortunate, because the moving team on-site was outstanding. However, the owner and office staff have been unresponsive, unhelpful, and unwilling to resolve a clear billing mistake. Their lack of accountability has overshadowed what could have been a positive experience. I would strongly caution anyone considering this company while the movers are great, the management and billing practices leave a lot to be desired.

    Extra Space Storage - selfstorage - Updated June 2026

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