I have given Mini Mall Storage in Cedar Lake every opportunity to make this right and they have…read morechosen not to, so I am posting my experience with them so maybe other can be made aware. On April 16th I rented a storage unit to keep our belongings in while we moved out of our old home, and waited for our new home to be ready to move in to. On May 21st we opened the storage unit to get our belongings only to find a lot water had gotten into the unit somehow and damaged and molded our belongings. This only happened on the bottom left side of the unit, so clearly some kind if incident happened. I called them immediately; it was a Sunday, they were closed, I left a message. On Monday I was called and informed a manager was not in, I could email the pictures over and they would call me on Tuesday. On Tuesday I called and talked to the Manager Renee, she said she saw the pictures and I purchased the optional insurance; gave me the info. I called and filed a claim. On June 6th, I was sent a denial letter from the insurance company because it didn't fall into their category of "covered losses" even though they never even came out to look at the unit. I called Renee, told her about the denial letter, she said she would send this to her regional manager.  On 6/9 Renee reached out and said they were having the roof inspected. That is the last I have heard from Mini Mall Storage. I reached out to them on 6/15 with no response. We lost our couch, bedroom furniture, entertainment center and some other miscellanies items. Purchasing the extra insurance was pointless. Renting the storage unit was no better than leaving my belongings outside for the month. They have made no attempt whatsoever to make this right. In the pictures you will see the water damage to the left side of the unit there is even a water line going up the wood beam inside the unit and bottom of the items damaged were all on the left side of the unit (which is not an exterior wall), some how water got in.

had a unit price kept on increasing. then in September was notified it was going up again. two…read moremonths later up again. when I called and said it just went up two months ago the answer I got was they wanted to be transparent?????? the frosting on the cake was : a special 50% off for three months. not a bad deal however doubling that rate is actually cheaper than my monthly rate.

We've been customers here for about 5 years, and it has changed ownership since. And ever since the…read morechange it has gone downhill. For one, the price has gone up close to $20 over the last four years, and yet the maintenance on the place has all but disappeared. The place looks like a dump. There are weeds everywhere, growing under the fences surrounding the place. Weeds are growing near the garage doors of the storage buildings. A tree fell on the fence 4 months ago- it has not been repaired. The parking spot lines and numbers have disappeared and our call to get them painted back over three months ago has gone unanswered. Tree branches have fallen on the roofs and pavement- never picked up. The dumpster is always full with more garbage and trash on the outside of it than in it. They claim this to be a gated and securely locked facility, but the gate is wide open literally all the time. The people who answer the calls have always been nice, but nothing ever gets taken care of in the end. I could understand a price increase if the place was well kept, but you're pretty much paying $85 a month for a spot in a facility that goes uncared for. I'd be embarrassed to show this place if it was my business.

We've been clients through the past three ownerships and the maintenance is getting worse with each…read moreone. It's embarrassing what the current owners of Mini Mall Storage allow on their storage property. They have no problem raising the monthly fees on a regular basis but it is clear they are not putting any money or effort back into the upkeep of their property. Take a look at the pictures: over flowing dumpster, old furniture sitting out for months on end, parking spaces filled with stuff that should be in a storage unit, over grown weeds, and torn privacy fence. I really hope management reads and takes this review seriously and makes some positive changes.

We have been using A-Z Storage for many years. Office staff are always very pleasant and helpful…read more Never any problems, we feel safe and comfortable storing our items there.

From the owner: A to Z Storage Center LLC offers top-notch self-storage solutions in Crown Point, Indiana. Enjoy 30…read moreDays Free on All Sizes for new customers, with 24/7 Access and Camera Surveillance. No Security Deposits are required! We provide various unit sizes, raised concrete floors, and high-security locks. Contact us for current Move-In Specials and experience excellent service for all your storage needs.

I had a storage unit for 2 years at this location. I started big and condensed down 2 times from…read morethe starter unit. Linda and the office staff are extremely helpful and pleasant to work with. Linda was very responsive when I needed to move units. I would defiantly recommend 41 U lock for your storage needs.

U lock 41 was great! They accommodated me immediately and when I finally left they were gracious to…read morelet me have an extra day to move . Linda in the office was so nice, polite, and caring. She checked on me to make sure everything was ok. I definitely would use them again !