I absolutely love this location rented here several years the name has changed and one thing that…read morehas remained the same is the manager Carol.. great place to rent!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 615 W Pershing Rd is no exception. Our Chicago storage facility offers a large selection of unit sizes with convenient options like climate control. Located near W Pershing Rd and I-90 Express, we're trusted by neighbors in Bronzeville, Hyde Park, Cicero, Logan Square, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Stay Away!!! This place is a trap. My partner and I had 3 units here. They contained everything we…read moreowned while we were in between homes. Including our parents ashes, one of a kind art pieces made by myself and my late husband, irreplaceable family heirlooms and so much more. Oue entire lives. We were victims of a Con artist and took a financial hit that was extremely difficult to recover from. We fell behind on the rent. I presented our hardship to the staff here. I cried and begged them to please give us time to not loose everything we had. But, instead they raised the rent. We did everything we could to raise the money. Paid them thousands and got within a few hundred dollars from paid off. So, they raised the rent again and added more fees. We begged. My Mother even paid what she could and begged them as well to have a heart. But, we lost everything. The money we thought would be our cushion to be able to rebuild our lives went to paying fees to these heartless people. We were $200 short and we lost everything. Still on the streets now hoping to rebuild our lives. Stay Away!!

If I could give this place a 0 star I absolutely would. Though there is nothing wrong with the…read morestorage unit itself, elevator situation is awful, parking is a nightmare and after getting a discount for 6 months which they offered me upon signing lease, my monthly payments went back to the original price of $92 for two months and now they want to charge me 50% more adding up to $140 a month!!!! This is absurd and absolutely ridiculous and absurd!!!! I have not even been there for a year and they 50% increased my storage unit rent!!!! After doing my research, there are PLENTY of cheaper storage units around. Do yourself a favor and do your research before going with this place. It's worth saving money and worth the extra moving from storage unit to storage unit.

The customer service isn't the friendliest but they try their best I guess. I rented a U-Haul truck…read morefrom here in the past which went fine, but I wouldn't recommend the storage. - saw mice droppings in each unit I was shown and mice traps in the hallways - to get to higher floors you must take the 500sqft utility elevator. it's an old-fashioned building, so an elevator attendant is needed to move it by hand and you have to wait for him to be available (this place is not for people who need to be in and out quick. it's not for daily access at all so once you put your stuff here, it's HERE. don't think you'll be able to go up and down as you please) - units are not temperature-controlled. it's very cold inside during winter and boiling hot during summer - homeless/crackhead was in vestibule talking to himself as I was leaving

This place has a very difficult time answering the phone, reviewing the messages on their…read morevoicemail, or returning calls. This does not inspire confidence when you're leaving your belongings. A little professionalism and courtesy would go a long way.

EMMA/LC is running a scam using your address. Sending consumers cheap iphone charger instead of the…read moreitems they order.

When I first put my stuff in my unit 2yrs ago, I had no problem. Quarterly I would check on it…read more 2yrs years later, we go to take everything out and close the unit out. We see across from my unit the storage door snd floor had roaches outside the door. Also the Storage company should have gave us the customers a courtesy notification that they were repairing/replacing the ceiling. Whoever fixed it broke some of our items and they knocked our stuff up against the door from the inside. It took us 30mins to get in the unit . And then had the nerve to $14 out my account. The customer service was good.

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

I received quality customer service from Michiah and Jason. Place is clean and well managed. You…read moreappreciate kindness wherever you can find it these days. Geez, I have too much stuff.

Awesome customer Service Experience very knowledgeable and polite made me feel very informedread more

This is a terrible location to rent from. Namely I was given a rental van with 6 miles to empty,…read morebut asked to bring back with 1/4 tank. Hahahah! Good one! No. The guy helping me kept helping other customers and employees while I was attempting to get the transaction completed. Sadly I only had THAT day to move a few items to storage so I was stuck. Simply put - totally terrible experience.

DON'T USE THE U-BOX SERVICES HERE! The workers were rude and clueless. We chose the on-site loading…read moreoption for our u-box not knowing how the loading works, and arrived to find workers who were just as unsure as us. The front desk lady told us our u-box will sit in front of the parking area next to the garage for 48 hours. We made 4 runs that day in a 3 hour period, hoping to finish the next day. When we returned the next day, our box is not there. We did our best to be calm and asked the same front desk lady to locate our box, and she had no idea it was moved. When she asked the movers, this lady Nora claimed the box was sitting there unused for DAYS. (Even though we were there the day before.) My husband said Bullshit upon hearing the outrageous lie and she told him to watch his language. After the experience, we would not recommend using the services at this location and especially not the u-box.

This is a well located, clean, and easily accessible storage center. As an added bonus, it's a…read morehistoric building with some interesting features. I rented a unit here for the past six years and closed out today. Throughout the time I've used this CubeSmart, I have always been assisted by Tiffany, who is amazing! She's attentive, quick to help, and compassionate during moments that are often stressful (moving!!)! She sets a high standard for customer service and is kind and funny to boot! Thanks!

Tiffany, the manager, and her staff, are very helpful and available. I appreciate the time I rented…read morehere.

This self storage facility totally superceded my expectation! From the moment I had contact with…read morethe facility, the staff was very professional. Mamie in the office was very thorough in presenting the various storage packages and gave a tour of the facilities. She was patient and very knowledgeable. When I arrived to store my items, the dock was easy to access. The staff was ready and eager to assist. There were dollies available at no extra charge. I HIGHLY recommend this self storage facility.

I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

Used East Bank Storage to store my life for a year when I was out of the country. Very little not…read moreto like about this place. Great staff, affordable, fairly easy to move in & out. My only complaints are that sometimes getting a cart can be difficult when they're busy. The hours can also make it a little tough if you plan to stop by in the evening. They also rent Uhauls and sell pretty much any packaging you might need.

This place never disappoints. Allen is truly a delightful representation of hospitality. He's…read moreengaging in conversation,hard working and smiles! He brings a positive feel to the place. I appreciate you, Allen!