I absolutely love this location rented here several years the name has changed and one thing that…read morehas remained the same is the manager Carol.. great place to rent!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 615 W Pershing Rd is no exception. Our Chicago storage facility offers a large selection of unit sizes with convenient options like climate control. Located near W Pershing Rd and I-90 Express, we're trusted by neighbors in Bronzeville, Hyde Park, Cicero, Logan Square, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

The rent here increases in large amounts randomly so whatever you sign up for will double in a…read morematter of a year or less and that monthly bill will stack up fast. This storage unit is full of moths that will destroy your clothes, I had everything triple bagged with thick garbage bags and they still found a way to get it. If you must use this place just beware and make sure everything is in air tight containers if you don't want your stuff destroyed. There are way more affordable units then this in Chicago.

Stay Away!!! This place is a trap. My partner and I had 3 units here. They contained everything we…read moreowned while we were in between homes. Including our parents ashes, one of a kind art pieces made by myself and my late husband, irreplaceable family heirlooms and so much more. Oue entire lives. We were victims of a Con artist and took a financial hit that was extremely difficult to recover from. We fell behind on the rent. I presented our hardship to the staff here. I cried and begged them to please give us time to not loose everything we had. But, instead they raised the rent. We did everything we could to raise the money. Paid them thousands and got within a few hundred dollars from paid off. So, they raised the rent again and added more fees. We begged. My Mother even paid what she could and begged them as well to have a heart. But, we lost everything. The money we thought would be our cushion to be able to rebuild our lives went to paying fees to these heartless people. We were $200 short and we lost everything. Still on the streets now hoping to rebuild our lives. Stay Away!!

The customer service isn't the friendliest but they try their best I guess. I rented a U-Haul truck…read morefrom here in the past which went fine, but I wouldn't recommend the storage. - saw mice droppings in each unit I was shown and mice traps in the hallways - to get to higher floors you must take the 500sqft utility elevator. it's an old-fashioned building, so an elevator attendant is needed to move it by hand and you have to wait for him to be available (this place is not for people who need to be in and out quick. it's not for daily access at all so once you put your stuff here, it's HERE. don't think you'll be able to go up and down as you please) - units are not temperature-controlled. it's very cold inside during winter and boiling hot during summer - homeless/crackhead was in vestibule talking to himself as I was leaving

This place has a very difficult time answering the phone, reviewing the messages on their…read morevoicemail, or returning calls. This does not inspire confidence when you're leaving your belongings. A little professionalism and courtesy would go a long way.

EMMA/LC is running a scam using your address. Sending consumers cheap iphone charger instead of the…read moreitems they order.

TERRIFIC storage location. Clean, helpful staff, and safe. I was also impressed by the warmth and…read morepleasant energy from the other clients (a vital aspect of a good storage unit given the amount of time you spend there). I need to give a special shoutout to Diamond - one of the location's managers. Her kindness was essential as I worked through the complexities of moving. All the more, her knowledge of all the company's policies was essential when my situation became more complicated due to the passing of my parents and the accumulation of additional items. Over the course of my time renting a unit I felt as though this location was a second home of sorts - a dimension I was not expecting from a public storage space. Rent from the Ashland location! You won't regret it!

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

I received quality customer service from Michiah and Jason. Place is clean and well managed. You…read moreappreciate kindness wherever you can find it these days. Geez, I have too much stuff.

I had three storages there me and and then he put a trailer there on the outside lot but it's…read morestill behind the gate come Sunday night somebody stole it. Whoever had the code to the gate they got in and they see it on and now here it goes that they don't wanna pay My Brother nothing and it was on private property, but they let them steal the trailer. I would never go back to this place ever again. My Brother is closing all his business down that he has there with them so friendly of your advice, don't choose them because they're not watching your stuff and they need to repay you for what stuff is damage took in. I think they're in cahoots with whoever stealing breaking into their lockers and all that stuff.

This is a terrible location to rent from. Namely I was given a rental van with 6 miles to empty,…read morebut asked to bring back with 1/4 tank. Hahahah! Good one! No. The guy helping me kept helping other customers and employees while I was attempting to get the transaction completed. Sadly I only had THAT day to move a few items to storage so I was stuck. Simply put - totally terrible experience.

I've been on hold for over 20minutes, and the customer service experience has been very…read moredisappointing. It feels like customer concerns are not a priority. I would recommend improving management practices and investing in employees who are motivated to provide quality service. Better communication and responsiveness would go a long way toward improving the customer experience.

Tanya and Tiffany are the best. They are the face of this Cubesmart and one of the reason I like…read morethis location so much. I not only got one space but four spaces because of their exceptional customer service and friendly face. I don't write reviews unless it's very bad but I had to write it because of their outstanding service.

This is a well located, clean, and easily accessible storage center. As an added bonus, it's a…read morehistoric building with some interesting features. I rented a unit here for the past six years and closed out today. Throughout the time I've used this CubeSmart, I have always been assisted by Tiffany, who is amazing! She's attentive, quick to help, and compassionate during moments that are often stressful (moving!!)! She sets a high standard for customer service and is kind and funny to boot! Thanks!

I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

This is the worse storage facility I've ever used . This is for the 67th and cottage location…read more it's dark . There are no lights in the unit. The units have small house room sized doors. There were only 3 broken carts for the entire facility. There is only access while the office is open so you have to be done by 5:30 Monday through Friday, even earlier on Saturday and they are not open on Sunday.. There were roaches crawling outside the unit across from my unit on the wall. My vintage Mrs.Clause giant musical ornament has been eaten through by mice. 3 days after my bill was due on a$130 unit, I said I wanted to move out. I was told I'd be charged $68 for a prorated amount for 4 days that was actually half a months rent. There is one very rude unprofessional woman who talks nasty !I was told I could only use a money order to close out the unit.

Used East Bank Storage to store my life for a year when I was out of the country. Very little not…read moreto like about this place. Great staff, affordable, fairly easy to move in & out. My only complaints are that sometimes getting a cart can be difficult when they're busy. The hours can also make it a little tough if you plan to stop by in the evening. They also rent Uhauls and sell pretty much any packaging you might need.

This place never disappoints. Allen is truly a delightful representation of hospitality. He's…read moreengaging in conversation,hard working and smiles! He brings a positive feel to the place. I appreciate you, Allen!