Raised my rental cost by 80% one month after signing with them. Could not get in on a Sunday when…read morethey are supposed to be open. Door is often propped open and someone was, I'm pretty sure, living in aone of the units.

i got a 10x10 in october of2025 i was paying $118 i received a text message several days ago…read morestating its up by $100 no prior notice nothing i call speak to juan and he says you can pay $65 extra dollars this month that the economy has gone up well yes it has for customers as well upon checking they are still offering the price i paid when i started in october let the buyer beware they will have you get a unit and then raise it by $100 for a small unit like mine i have contacted several other storage units indoor around the surrounding areas and none have gone up by $100 not even close to $65 several storage facilities stated they raised it by 25 to $30 and notified their customers i dont understand why chase current customers away!! i did speak to a manager online who stated they would keep my rate the same this month and start charging me the extra $100 next month but juan stated his district manager stated $35 off the new $100 upcharge does she actually believe $35 off of the up charge helps? i will update everyone once i speak to them today

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

Had a unit at public storage for 2 years. Decided not to continue holding my stuff here because the…read moreupcharges were ridiculous. Went to move my things out of the unit, hired a moving crew and a truck to get all of my things out of the unit and not worry about taking multiple trips. Got off the elevator and instantly smelled a strong odor of MOLD AND MILDEW. Went to open my unit and opened it to ALL OF MY ITEMS DAMAGED AND COVERED IN MOLD with puddles of water still sitting on my items. I'd highly advise anyone against storing your things at public storage in Berwyn IL.

Won a unit at auction. Drove an hour to go pick it up. Stalled me for another hour stating they…read moreneeded manager approval to release the unit. All while they knew the owner was coming to pay, they could've told me that an hour ago but decided to waste my time.

Doesn't even deserve this 1 star. The staff is very unprofessional. DO NOT USE this self storage…read morefacility. There were mice droppings all throughout my unit. Then the manager Hector and Andre excuse was "we are near train tracks so therefore there will be mice sightings" He didn't have any solutions for the pest problem. He also stated that I could take it up with my insurance. Is that a solution to your pest problem Cubesmart? Also, I asked for the number to the district office. He gave it to me, but no one answered or returned my call. This pest problem is not being taken care of and is out of control according to the picture I sent. This was absolutely disgusting and hazard to human health. I am in the process of moving out by next month. Also, I asked for the number to the district office. He gave it to me, but no one answered or returned my call.

I have stored items at this CubeSmart before and had a good experience, and in choosing to store…read morewith them again, Anita did not disappoint. She was incredibly helpful getting my reservation confirmed, getting me into my unit, answering my questions, and making our move as smooth as possible (notwithstanding a couple of hiccups on my end). Truly excellent. The facility itself is clean and temperature controlled and the loading bay is easy to access from the units (and covered, which is nice when it is raining/snowing).

Best moving company I've used! Professional, friendly, and very experienced. They handled all…read morefurniture and boxes with care. They took apart my bed frame and reassembled it at my new place. Same with my TV. They removed it from the mount and remounted it at the new place. Ruben, Anjel, and Fabrisio were my movers. They were speedy and extremely organized! I highly recommend this crew! Other thoughts: Moovers is locally owned and I recommend you always use a local business.

We used MOOvers for our most recent move and it was an excellent experience from start to finish…read more Alex gave us a clear quote and explained what was included so there were no surprises. On move day, the team arrived promptly. They were friendly and extremely efficient. We were truly shocked at how fast they worked. We had peace of mind that our belongings were safe in their storage for a few days during our gap. When we moved in a few days later, the team was just as courteous and efficient. Moving is stressful. Moving with MOOvers was not. Do Future You a favor and call them today.

First, they give you one price and then constantly raise it on you as you stay longer to an amount…read morethat hurts, but not enough to hire movers to get you to another place. We sunk a lot into moving my mom's belongings into this place (many many antiques) b/c it was "climate controlled". We'd see water everywhere, which is a sign we should have moved out. When we finally moved everything out, the walls had mildew on them and ALL OF OUR FUNITURE did as well. I brought it up to the manager and she said you have private insurance and offered no apology. I spent roughly 14K to store my furniture there for several years. It shouldn't be my insurance's responsibility for their negligence and poor upkeep. Do not store your furniture here. Waste of time and money.

The entire site is immaculate. The office staff is friendly and professional with knowledge of all…read morethings moving and storage. The storage unit was in perfect dry conditions and ready for move in. I would highly recommend.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

I used the professionals to help pack up our pod for a cross country move. The team were…read moreincredible. The 4 of them were so hardworking and they packed our pod like a Rubix cube. Nothing and I repeat nothing in the pod broke. The movers on the other end said "a professional packed this so well" They were really reasonable for 4 people to get the move done in 2 hours! Could not recommend the professionals more

Horrible experience. I explained the critical necessity for the date and time of the move and then…read moreafter receiving confirmation they changed the time without asking me and then cancelled the reservation. Unprofessional and irresponsible. Luma who made the reservation is a liar. Zero stars would be more accurate.