All the staff are so friendly and helpful Nice and clean facilities Would recommend to everyone read more

I talked with Ryan who was helping out at this location yesterday. He was GREAT!! I needed to transfer my 2 units to another unit directly across the hallway and even though he was busy working on something else, he went straight back to the office to pull up my account and walk me through switching over to the new unit. He was friendly, professional and knowledgeable. What a great asset to the company. I recommend this location to anyone looking for a climate controlled place that can give you easy and reliable access to your items while in storage. Thank you so much for your help you were great! read more

Friendly, amazing service sweetest lady you ever meet!!!! Recommend great location... easy access and great hours.... read more

Extra Space Storage - Sweetest lady you'll ever meet.... - Self Storage Near Me - Austin, Texas

Jeff & Tara are not only professional at what they do but have a caring heart. Extra Space is one of the BEST storage facilities that I would secure my stuff in very clean & SAFE!!! So if you are looking for a place to store your belongings, Extra Space is all you need to know! read more

Everything. She is wonderful and smart. Very clean, cares about her costomers. Great in everything she does her read more

Customer service was about as good as it gets. The place is clean and in great condition. It feels safe and I'm not worried about storing my things here at all. The price is also better than most of the others I looked at as well. It's day one, but I'm happy with my choice so far. read more

Leaving this review for yolanda. Made it very welcoming and also was very understanding . Was very nice ,helpful , and communicative on all the different options this particular extra storage space had #girlboss read more

This facility is first class and it clean you could eat off the floor. Tara works there and every time I have been there the staff is so kind, polite and attentive. I highly recommend this place. read more

Great location 183/620. Excellent management and friendly and professional staff. The place is always clean inside and outside. I had a few issues that were handled quickly and fairly. I discovered that the original unit I rented was not large enough and Tara worked to find me a larger unit close to the original so rhat it would easier to move between units. ADVISE: They allow you to prepay months ahead which locks your price in. If you don't do this your rate will go up quickly. It could double, depending on the time of year. I know you can pay a year (maybe 2 years ahead). Whatever months you don't use will be reimbursed. I would highly recommend this storage facility. read more

I rented for 1 month. The employee assisting me with the setup gave me a fair price and explained that the first month was half off and the second month the price would double. I think I paid $40 for a 5x10. I only needed the storage for 1 month. One week before the end of the rent period I notified them I had emptied the unit and was sent a confirmation email. The process was easy and simplistic. I believe at their regular price it the units are a bit expensive, but for the one month usage I was satisfied with the amount. The facilities were clean and the unit was easily accessible. Overall I'm pleased with the experience. read more

This review is for the Ranch Road/620 location. I have kept my belongings in storage at this facility for several years and I have absolutely no complaints. Their facility is secure, clean and easily accessible. But what makes this location so amazing are the people. Tara and Yolanda have honestly been the best throughout this entire process and I could not have asked for more compassionate, helpful and thoughtful women. They have made themselves available at every single turn and have always been kind and caring and I appreciate that so much. This facility over the years has been like family and I am beyond grateful for them! read more

I am very disappointed with this storage supplier. When I signed up it was around $75/month now it's $140/month. That's just the beginning of it, they had a leak/flood situation ruining thousands of dollars worth of my possessions along with BLACK MOLD everywhere. Not to mention, they had their garbage locked up so we had to pay another $130 just to unload everything at the dump. I called and spoke with their manager, he was not helpful and took no responsibility for what they did to my belongings. Do not rent here. Save yourself the headache and money. read more

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5 star experience! Jeff is a very talented, thoughtful professional who provided clear information, a quick tour and demonstration to ensure an excellent experience. Highly recommend!! read more

Staff is super friendly and helpful. They knew my name and storage number when all I said was "I just recently paid for a storage space". Made it feel personalized. Staff showed me where carts were, where the space was, and put himself available for any other questions. The place itself was clean and easy to get to your storage. read more

They have been amazing and great to work with! They were always friendly and helpful! I am grateful to be able to refer them if anyone needs a storage unit! read more

Tara is amazing! I have been with this storage facility for over a year now, and needed to downsize my unit. Thanks to Tara, I was able to obtain the online rate AND transfer my remaining paid days to the smaller unit and move in that very same day instead of having to wait until the next billing period. Tara went above and beyond in both explaining the billing to me and finding me a good unit with great access. Having just recently lost my husband, I needed all the help I could get in both areas (my mind was a bit muddy) and Tara not only walked me through all the financials, but then offered to help me physically move my stuff from the bigger unit to the smaller one. She did all the heavy lifting for me: both financially and physically! I am so grateful for her kindness and help. We got it all done in record time - saving me enormously as I didn't have any help for the following weekend. I don't believe any other storage facility/manager would have done all that Tara did for me. Extra Space is SO lucky to have Tara!! read more

I just wanted to say that Yolanda is one of the nicest managers I have met so far at Extra Space Storage. She is versatile in that she can work at different storage facilities, provides excellent customer service and not just that, she is not afraid to tackle difficult situations. She fixed one of the entry gates yesterday so I am certainly impressed! Thank you Yolanda for doing what you do and being so helpful! read more

The physical resources and the management team are excellent here at 620 and 183. Jeff was especially helpful this last month as we looked to move to a smaller storage unit. We've been customers for 5 years and have found the service to be consistently personable and caring. read more

Very easy process and extremely clean facility. Tara was amazing and so helpful! The only recommendation I have is to get a few more rolling carts. read more

I just moved in a few days ago. The property manager Tara is wonderful. Great customer service and so responsive. The facility and the units are clean and in a great location. The price is also better than most others I looked at for the same size unit I was needing. So far, I'm very happy with this storage facility and would recommend it to my friends. read more

When I first ran in here I like the price for the size of the unit. Unfortunately, the price went up in the third or fourth month by about $100. Location is nice. Temperature inside the unit is always very warm. Lighting inside the units is pretty poor. Hard to see without a flashlight. Carts for moving storage item into storage units are very small. The grading into the building is it such a drastic slope that you have to have someone hold the cart while you load it so it doesn't roll off into the parking lot read more

Tara was so nice and explained everything to me! She took me on a tour and helped me to pick out a unit. Facility was clean, lighted and the hours of operation was perfect for me. Thank you Tara for making this so easy. read more

TARA, Jeff, and Yolanda are very professional and fulfill the business practices of Extra Space with compassion. They always listen to my sad Financials. We love the facility on Hwy 620. We moved 2 hours away but have kept our storage needs with Tara's location. I would recommend Tara's Extra Space on Hwy 620 and Hwy 183 to anyone needing a storage unit. Their 10x30 have enough space for truck and more. You do not need to buy a lock. The locks are cylinders built in the door read more

This was cut and dry, simple and efficient, and always on point. The app is excellent for self-operation, the grounds are ALWAYS clean and operable, and the price was fair. It doesn't get any easier than this and that's what I'd call good business. read more

Super easy to access, conveniently located and always clean. Loved the climate control. Tara was always super helpful.

Tarra was AMAZIN!! She provide "plus 1" customer service and answered all my questions. Really excited to be renting from this location with awesome employees like her! read more

Chose this facility due to price. After a few months, I received a notice that the rates were doubling. Note, the rate we signed up for was the rate, not a promotional rate! We decided to move everything out days after my automatic payment was made. When we asked about a prorated refund we were told they don't offer that so now I'm losing approximately $84 due to their greed. Pretty horrible experience all around! read more

Being in the moving business over 20 years I have dealt with many storage facilities. Extra Space Storage located at 183&620 is by far the best and most pleasant. Always clean and neat. Tara is very professional kind l and courteous!! I always get a reminder on my last day before late fees have occurred. Which is a lifesaver when I'm busy. I highly recommend them! read more

I have been renting a unit at this location since August of 2019, and within only 3 months of having my items there, the unit had been broken into somehow without removing my lock and audio equipment was stolen from my unit. I reported it to the lady on staff and the only thing she could tell me was to file a claim and hope it gets paid out. The problem is someone was able to enter an indoor unit, in a building that requires a code to enter and another to get into an elevator to get to my unit. They of course were not able to provide any surveillance information but the lady at the front desk did tell me others have had the same problem when I asked if I was the only one that had a storage unit burglarized but there wasn't any kind of notification sent out. I don't have a problem going through claims and trying to recover the value of the item taken but all my stuff is still sitting in a unit that someone is able to access and I was not given any type of assurance it wouldn't happen again, that anything was being done to look into it, or even a different unit to move my stuff into . I am moving my things out as quick as I can. read more

Extra Space Storage - Smashed box from someone entering my unit - Self Storage Near Me - Austin, Texas

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I'm so glad I came across the storage space on my move from Cali back home to Texas. The manager Tarra was so helpful and attentive to all my needs, and got me the perfect space to fit my stuff perfectly. I truly can't say enough great things about the staff and building. The building is very clean, well lit, and I felt very safe loading and unloading my stuff. Highly recommend!! read more

Tarra is a wonderful help and will guide you through these complicated hallways! She's the best! Come to extra storage for all your needs!

I have been overall happy with my experience here - getting my storage space went smoothly and quickly - but now, in thr middle of a pandemic and ecnomic crises, I got a notice that they are raising our storage rate by more than $30 a month. Real dick move. At least now this will cause me to clean my stuff out of there as fast as possible, rather than leaving it there to cost me further money...so thanks for that. read more

So easy to work with everyone here and incredibly clean storage! I need storage for my business and they are only place I'll use now!