The discount received by Express Flooring in Austin Texas was not worth the headache. My experience was horrendous from beginning until the end. The carpet installers are not required to wear shoe coverings and I was reprimanded for requiring that they do. No fault to their own, but the installers could not speak English at all and found it difficult to use their phone to translate. Communication is a huge problem and as the client I felt caught in the middle. Once the carpet was installed, it did not meet my expectations and the manager of the installers wanted to force down my throat that it did. Didnora is a part of the sales team who isn't perfect, but has great customer service skills and so does the young lady receptionist. read more

I spent over $10000 on new flooring. I opened a claim on april eleventh twenty twenty five. Pavo came out, looked at it and said that they would contact me. He would do his report on monday. I have been trying to get a call back since that time very disappointed. This flooring is horrible. I guess my next step will have to be the.Register contractors. read more

Made an appt and confirmed. Then the harassment followed with never ending phone calls, texts, and emails to confirm the appt even after I canceled because of all of that. No less than 9 contacts in 2 days. read more

The salesman Phil Ward told us that the The vinyl plank flooring could be built up to match the tile. We needed a smooth transition between the vinyl and tile flooring. The installer said that he could not do it after the floor was glued down. Now there is a little difference in height. My wife has trouble walking and could cause her to trip and fall. I called the person whos number the installer gave me. I will see what they are going to do. If they do not fix the problem, I will file a complaint with the state's Attorney Generals Office. read more

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Totally unrealiable and unresponsive, I can't get anything out of them. The representitive came to my home measured my rooms and together we selected materials. I was quoted a cost of almos $10K with an propsed installation date in November. Everything was done by him using an IPad. I submitted a down payment of $1900 on my American Express card, which was processed. I was promissed an email message that day with the receipt and a copy of the contract, but I have never received anything from them and despite several texts, emails, and phone calls, they have never contacted me. read more

Our new floors were installed on September 16 and 17, 2024. The floors look great but the mess they left behind is ridiculous. There were holes in the walls that I had to patch and paint but only after cleaning a thick layer of dirt off of the walls! My refrigerator was dented on the side and scratched on front. The cost to repair is $1000.00 but the biggest problem is that I can't get in touch with anyone! I have tried to call every day for a week a d no one will return my calls since I spoke with Juliet on Friday September 27th where she promised to call me back no later than Monday September 30th by 3:00 p.m. with their resolution. I feel so scammed by this company! I was lied to from the very beginning when the salesman Phil told me how meticulous the installers were in cleaning up, moving furniture and re-installing the molding. I submitted a bill for repairs yesterday so I will see if they even respond even though I didn't even add the price of a finish carpenter to come in a replace all of the molding that they messed up so bad. Had there been no damage I would have given them 4 stars for the job! read more

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We had carpeting installed in 4 different rooms (3 bedrooms & the garage). When the salesman was here, he gave us a final total for our project. I thought the price was a little high and requested a breakdown of materials, labor & discounts. I was told by my salesman, his manager and his superior that they have no way of providing this. I just wanted to ensure that the pricing I was given was correct and the discounts were included. So, if you are thinking of using this company, ask to see the breakdown when the salesman is there or you won't be able to get any type of breakdown. All other companies I've worked with are able to provide this, so are they hiding something? read more

Got a floor installed yesterday, the color did not totally match the sample the salesman showed me, the sample was a lighter shade than the results which is darker than the piece he displayed. It looks okay but I would have been much more satisfied with the lighter shade he is carrying around. The install seems to be fine, hopefully it holds up as promised. From the multiple extremely negative results here, it seems like a more formal complaint needs to be made for them to honor their warranty pledge otherwise seek legal action. read more

Do not use this company for your project. We had them do three rooms and was assured the work would be done in two days. When the installers showed up and we told them what they said , they laughed. It might take 4 days, 3 if we're lucky. I tried to call the installer supervisor several times and she never responded. I emailed and texted, no response. I tried to get ahold of her supervisor, same result. We paid a deposit of half to start the project and the other half to be paid when completed but their accounting department charged us the entire amount on the second day before the work was done. It's my opinion that this company just organizes projects, gets paid and then subcontracts the work out to get it done. Horrible experience and terrible customer service. Save yourself some grief and use someone else. I WILL NEVER use this company again or recommend them. read more

Buyer beware - just endured our fourth holiday season with embarrassing EXPRESS FLOORING FLOORS We have 80+flooring planks coming up. They started coming up 60 days after installed. Express came out and ponded some down and told us to buy a rubber mallet. They came back out a number of months later as we called every week. And glued some - also didn't work. Six months later finally responded and offer to install new flooring if we purchased new flooring. We said no since the sold us flooring which also has lifetime warranty. After another 18 months of back and forth they sent out a mediator to determine if faulty flooring or installation ( Aug 2023). Mediator said report would be finalized and submitted in 3 weeks - now January 2024 and we just leave messages and NO ONE ever calls back. Be aware- EXPRESS FLOORING lifetime warranty means it will take you a lifetime to get them to honor it. Save your money, frustration and embarrassment- go to a more professional company. read more

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Do not use this company!!! I have been jerked around so bad and corporate, Daniel Froelich, isn't any better. Mary Brooks is the install manager and every interaction I had with her, was like I was bothering her. There was little to no communication with me on a 17 day install! (I was told 2-3 days.) I had to get a hotel room for a night and find a place to stay for my dogs and cats last minute because the house was left unlivable and dangerous. As soon as they realized this they should have told me, but I had to ask "do I need to get a hotel?" I was asked if I could GO A DAY without a working toilet in my home. I'm filing a complaint with the AG's office and Contractors Board. If you are a glutton for punishment, this is your company. Not worth the money at all. read more

We recently used express flooring for new floors in our entire house. They did both carpet and vinyl planks for us. I cannot say enough great things! I was hesitant after reading some of the negative reviews. And I'm glad they didn't hold me back. I would use them again and again. read more

Express Flooring - Completed floors - Flooring Near Me

The sales rep gave us a good deal if we paid cash. The installation crew for the demo and install of new tile in 3 rooms didn't even bother to cover the spaces to avoid dust. DUST WAS EVERYWHERE! My elderly mother had to do that and encouraged them to use plastic to cover. They don't clean up 100% after the project and left huge messages. Also, they didn't grout properly. Escalation process was a nightmare, had to constantly follow up up via phone and email to fix the issues. Caused tremendous stress on the family. read more

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Update: customer service did contact me now but the lady from customer service did not care about anything I had to say and said we don't guarantee anything. I will never refer this company to family friends and coworkers I work with at my hospital. read more

recently had a highly disappointing experience with this flooring company. Despite making a purchase, the communication regarding the installation date suddenly ceased. Even more frustrating, the salesman, Chris, who was quick to respond before the sale, is now unreachable. This lack of communication during the holidays has left me extremely dissatisfied with their customer service. It's disheartening when a company neglects its customers, especially during a time when responsiveness matters most. We are still waiting for Chris to return our phone calls or text messages. If you don't want our business just say that, but don't waste our time. read more

If I could give zero stars I would. Their employees lied about our house, saying it smelled like urine (which it never has), and then showed how racist they were by talking about us in Spanish, calling us white trash, among other things, thinkng we wouldn't know. Fortunately, my brother-in-law speaks Spanish and heard every word. So we got another company to do our floors instead. Come to find out, Express Flooring was going to charge us almost twice the amount of money that we ended up paying the other company. read more

Do NOT use this company. We had them install our floors over a month ago. Their team damaged our drywall and baseboards. We were told they would replace and fix them. Since the install and collecting our payment they have been impossible to reach and have yet to come out and fix the damage. They dodge our calls and repeatedly tell us they'll call back and never do. DO NOT USE. read more

Miserable experience with this awful company and I regret doing business with them. Too many things to list, so I'll just advise you all to avoid them if you have a flooring project. Update: Yes Michael, there's a lot Express could do to improve the situation, you just refuse to do it. I've been calling and leaving messages and not getting anyone to call me back. I then decided to call the main office in AZ and the customer service rep promised me that I'd get a phone call within 48-72 hours later. No one ever called. So now I've given up on the idea of having my issues resolved and will instead trash your awful company any chance I get. read more

I was blown away by the excellent service I received from Express Flooring! I called and they sent the designer Neil out the next day and he was very helpful, knowledgeable and super personable. I didn't feel like he was trying to upsell anything and that made me comfortable. Neil got me on the books for the install the following day and they got the job done beautifully! They were very careful moving my furniture and putting it all back together. All around, I'm very pleased with Express Flooring. 10/10! read more

My mother got her entire flooring in her house redone. Carpet and laminate flooring. The quality of the work was okay but I was very disappointed in their business ethics. They give you a quote and if you do not sign a contact on the spot they tell you that you lose the warranty and price. Their contract also says you can cancel anytime before 3 business days but they count weekends as business days. This ensures you don't have enough time to shop around for a better price. read more

customer service is awful They don't return calls Owner posted response, but still no one has the courtesy to reach out. The flooring installer that came out with the wrong color transition piece took it upon himself to get the correct piece and came back the next day, but even he was surprised that No One had called to let me know. Even Kathy, who had been helpful up until Wednesday morning, did not call or return the message I left. She's now on the list wits Amanda at Customer Care, Paul the install manager, mirabelle the install coordinator and even Corey my sales rep ... no one at this company had any customer service or courtesy. It's a wonder my job got completed - a week late, but done. The comment left by the "owner" means nothing to me ... there has been no followup. I will do my best to warn people to go elsewhere for their flooring needs. read more

Express Flooring - Flooring Near Me

We're replacing the upstairs (not including bedrooms) flooring in our house and called Express Flooring for a quote. My wife made the original call and they were very aggressive about making sure the "decision-maker" would be present. CJ showed up and he did a good job showing my wife the options, sharing his recommendations, and providing value to the design process. However, he refused to provide a written quote. He also refused to show her the breakdown (labor, materials, etc) of costs. The only thing he would provide us for a 450sq ft project is three numbers: $15,300 - Retail (450sq/ft !!!.. this is insane) $13,351 - Express Sale Price $ 8,743 - Overstock Price That's when my wife's spidey senses started to tingle. Why were they being so secretive? It made her nervous, with good reason, so we decided to have another company come out and give us a quote. Be wary when doing business with a company that isn't willing to be transparent with their fees. Edit: Michael, $15k for 450 sq ft? Come on, I was asking for solid gold tiles. You attempted to fleece my wife, we both know it. Also, you're not A+ Accredited by the BBB, in fact you've had 166 complaints in less than 3-years (screenshot posted). You're dishonest Michael, which seems to be par for the course with this company. read more

Express Flooring - Our quote. Nothing else was provided. - Flooring Near Me

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Had no issues with the design consultant, he showed me tiles that I liked, we agreed on a grout and scheduled the install for a Wed-Fri with possible Sat time needed. I was promised this would be done by 'professional installers'. Paid up front. The installers that arrived barely spoke any English, and had several newly purchased tools straight from The Home Depot. I didn't think much of it, if they do the job correctly I really don't care. At the end of the 3rd day (Friday) they were still not finished. They had all the tile laid, there was dust/mud everywhere so they had not done any cleanup yet. Installers said they would return on Saturday. I left things to set over night and went in Saturday morning to examine things. There was a cracked tile in the door way of one bedroom. As of 11am on Saturday the installers had not yet arrived, and I finally received a phone call from him stating he wouldn't make it that he had 'family things' to do. He then handed the phone to his wife to translate for him. She said he'd be by on Sunday morning at 8am. I was frustrated at having cleared my Saturday for this and now having to clear Sunday but I didn't really have any other options so we agreed. Installer showed up at 830 Sunday ready to get to work. I immediately showed him the cracked tile, and he tried to explain that it was 'hard to do' and that I could get some 'grey caulking' to cover it up. SERIOUSLY? You want me to try and hide a crack on the brand new tile? What the hell kind of installer thinks that's a good idea? I told him it needs to be fixed and left him to it. He apparently reconsidered his caulk idea and found one of the 2 remaining tiles to cut and fixed it. They finished up around 6pm but the grout had to dry so I couldn't really see many of the issues until the next day. Monday I start examining things up close and start noticing several issues. Grout was obviously done too wet in areas, lots of pin holes, some places where the grout sank down so far there's basically just a gap between 2 tiles. Grout smeared up against the wall in some places, grout that just wasn't cleaned off the tiles at all in some places. Found several grout lines with inconsistent thickness, meaning the tiles themselves aren't properly aligned in some areas. I tried notifying the installer of this Monday morning, and gave him 24 hours to make it right. He never responded, so as of this morning I have called Express Flooring to register my complaint. They said to wait for a service manager to call me back. I will update this review again depending on how that call goes, assuming I even get it. UPDATE Thursday 2021-10-07: Got a call from the service person today stating someone should be by this afternoon to take a look at the issues. Will continue to update... read more

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So, where do I begin... When my wife first wanted to go though Express flooring I was a little hesitant but he sales rep Kyle was a great guy and even though I knew the price was high for what we were getting done, we still signed up so we can get it done "Fast" and with " commercial grade" carpet and have a "warranty". Well, to start off even though our sales rep and their commercials swear they don't charge to move your furniture...they do (I happen to take a look at the contract the installers had laying around, which perfectly state "moving charge".) Then the installers also gave my wife a hard time at first about moving some furniture (which is what we paid for, and mind you we moved everything else out of the way.) I was at the gym and had to come right home and literally help move and facilitate the moving because the guys seemed like they would not do it otherwise. So the good part is after all of that nonsense, the carpets were installed fairly quickly. However we started noticing a lot of wiring and strings all over the carpet and noticed certain corners were lifting up aw well the doorways where it transitions to tile. So then they send a service manager to come fix those issues and this guy was extremely nice and professional. Almost too nice, he gave us his card and direct number and told us to call him directly if something else is wrong. Well come to find out I guess he noticed there was quite a few things wrong with the carpet (water/rain damage to be exact) which he finally told one of the install managers after I called in again about more lifting in corners and now the carpets looking worse than the carpets we previously had for over 8 years though wear and tear and actual construction and remodeling of our bathrooms and kitchen. So then we finally start going back and forth with a manager, find out there in fact is a problem with the carpets and are told they will come install all new carpet. Well you can imagine by this time we are over carpet and don't trust any carpet that comes from this place. This conversation was on a Friday and we were told we get back in touch on Monday. Well in the couple of days I went to Floor and Decor, Home Depot, Lowe's, and 3 contactors..... all were extremely cheaper than Express flooring by a decent margin. To purchase and install luxury laminate (with all of the extras, I'm even factoring in an extra $800 for surprise charges) it was even over a $1000 less than it was for carpet with Express Flooring. Truly makes no sense whatsoever. Now I know we signed with express flooring and that there is "no refunds" so be careful with their next day install gimmick because once its installed you are in for life and "locked up" like the old Akon song. I do have to say though the 2 people who I spoke to were extremely nice, but nice has yet to get me a resolution for my issue. I try to be extremely nice and understanding as I handle escalations for a living and understand how stressful it can be. So mind you I have not been rude to anybody I have spoken to. Anyways that has not gotten me anywhere either though..... This was done beginning of July and I have yet to have a concrete resolution. I spoke to the install manager about getting pricing and whatever else I need to get the install of vinyl flooring competed but that was over a week and a half ago. While the people are nice and they come out to your house quick (for the sale and initial install), I would strongly urge you to not use them and if you do make sure you got pricing from everyone else and do your homework. I was able to find out that they definitely top down sale and work on a margin. No set per square foot charge of install and even supplies (which I ws able to get everywhere else) Hope this helps and you have better luck than me! read more

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UPDATED REVIEW: I'm updating my review because the company reached out to me and applied significant discounts so I decided to move forward with the installation. On day 1, the installation crew didn't have enough flooring material so they had to come back the following day. No problem. The install guys were really nice and even helped bring some groceries in for me. The install was really fast. The flooring is really pretty, but there are gaps; could be better. PROS: FAST turnaround time, really nice install guys, and good customer service. CONS: There are gaps where I don't think there should be (see photos and judge for yourself). Pricing (even with discount) seems really high to me. OLD REVIEW: can't get a hold of anyone to cancel my contract. the agreement states, "you, the buyer(s), may cancel this transaction at anytime prior to midnight of the third business day after the date of this transaction. see the accompanying notice of cancellation form(s) for an explanation of this right to cancel." however, there is no cancellation form in the documents i was provided. when i try to call the number in my paperwork, it rings and rings until it eventually just disconnects. i've emailed, and no response. read more

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Update: The AG's office told us to speak to an attorney. I called three attorneys and none wanted to take on the case for the amount in question. The GM from Express called and offered for us to come in and select the carpet we want, for the cost of the carpet and they would install it for free or write us a check for the install of $2k. So the carpet installed cost somewhere in the neighborhood of 1.99 a square foot, for approximately 3000 square ft. , and install was only $2k. This would equal about $8k. Let's add tax, removal, great padding...maybe this would take it up to $12k and I'm being generous. They charged us $25k. And the GM's suggestion is to come in and give them more money? How about you install what we wanted originally! What we ordered and what we got CLEARLY doesn't match. And their claim to fame is they will beat pricing elsewhere - I think not! The AG's said they would be alert and look out for other cases...guess the AG doesn't look at Yelp! They are a horrible, deceptive company...and they continue to get away with it. Their "lifetime warranty" or 35 year warranty is a scam and is false advertising! They were sued by the AG's office previously for contract deception and LOST! Stay very far away!!!!!!! read more

Some one came to my house for estimate. His name is Kevin. I let him know what I wanted to do in my house. Hi measure my house and give me an estimate. I was shocked. Very very expensive. I don't recommend this company. Finally I found someone from other company and they give me like half the cost of work and materials. You can see all reviews about this company. I didn't read before my appointment. Just spend my time. One nice thing was that after this estimate I found a much cheaper company. And they have almost 5 stars reviews. read more

I am posting a new review to move this up in the queue. After dealing with weeks of headache, shoddy workmanship, and terrible customer service, Express Flooring took the cake by charging me $1,366.32 to MOVE FURNITURE. Lol, check out the red line item in the attached itemized invoice picture. They now get 1 star. I had posted a 2 star Yelp review a little while ago about the terrible customer service for this flooring company. I finally got an itemized invoice for the work done after almost two months of asking.The manager, Henry, adamantly told me Express Flooring does not provide these invoices. Lies. I now understand why. The line item in red is a $1,366.32 charge for MOVING FURNITURE. Um, their website, phone prompt, and salesman all said they don't charge for moving, but here we are with this charge. Needless to say, I am not surprised that no one is returning my phone calls. I have disputed this charge with my credit card company. Run far away from this company. I have called Express Flooring numerous times, with no call backs, or answers to this. Obviously. read more

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My husband & I had our whole house replaced with carpeting in November of 2023, we also rep'´laced tiles in the kitchen,bar area & bathrooms. it is the worst mistake ever, the carpet is of the lowest possible quality, every seam is already coming apart it is paper thin. the tiles have faults in them, its looks dirty and its defaults in the tiles. we are in are eighties & feel we were really taken advantage of. Helene Berry read more

THE BIGGEST SCANS EVER !! Very bad experience with this tile company!! Chris are salesman made so many promises from the top of the line tiles to the baseboards to the professional installers! if any damage in the baseboard they will replace it And installed all the baseboard and the toilets that they took off so they can install the tiles that was all include the sale.. We end up with defective mat color no shine tile!! any spots even water it will stain the tikes and won't go away, to the 3 teenagers that don't speak English installers!! we try to talk to them about the way they were lying the tile to change it because is not the style that we talked to chris are salesman about !! but sorry no speak English that's what their reply to us was .. we try to call are salesman Chris never answers the phone, try calling the office asking about him they always promise to give him the massage but he never calls back for 3 months!! It's like he despisers!! They brook most of are baseboards and refuse to by us a new one and we had to beg them that we will buy the baseboards and they installed them they said that they have to charge us for installing it ( The baseboard-they break) then all the toilets that they moved to install the tiles they didn't install back !!! We had to pay them to put them back .. And that was all included our sales and the job that they were doing because we did the whole house and all the bathroom all the closets!! and they took what's left from are new baseboards that we bought!! Horrible Customer Service, horrible jobs , defective tiles lying in every word comes out of that office employee's mouth!!! Do your self a favor and never call them and DO NOT BLEIVE THERE COUPONS 80% off !! the biggest Scams ever !!!! LIYERS SCAMER EVER YOU WILL MEET IN YOUR LIFE !!! read more

I filled out an interest form online while on hold for an important call.Less than 2 minutes later Express Flooring started calling. I rejected it because I'm on the other line. They called back 5 times. On the 4th call I informed them I was on the other line and although I appreciate the call, I would have to call back. And they still called again! Chill! read more

Express Flooring - Flooring Near Me

WARNING - AVOID - FRAUDULENT SALES PRACTICES Do not use this company, and heed the warnings of other disgruntled customers. We were sold a "Water Resistant" laminate under the name "Harbour" on our contract. When we googled it after our design appointment, we could not find it anywhere on the internet to confirm specifications. What was delivered was called "Lamdura Visions" and explicitly not featured as "water resistant" like the other Lamdura product lines. The sales manager said that it was an "internal label" just like "walmart uses" -- well, this ain't Walmart. Secondly, our design consultant refused to tell us the price per square foot (RED FLAG), or the square footage of what they were installing/purchasing. Simply put, Express Flooring is the back lot shady car salesman of floor sales and ONLY EXIST AS A MIDDLE MAN TO LEECH ON THE TRANSACTION. They claim they offer "50 year warranties". Then they should advertise as a warranty and not a flooring company, then. THIRDLY. When trying to cancel our contract, Express Flooring pulled a very shady trick by sending us our cancellation form THREE HOURS before midnight when the right to cancel expires in a docusign THAT WE COULDN'T EVEN SIGN IN THE FORM. So, we took it upon ourselves to sign externally and sent it in a strongly legal worded email. DO NOT USE THIS COMPANY. THEY SHOULD HAVE THEIR LICENSING REVOKED. read more

I used express flooring in 2020 for two bedrooms and the carpet started to buckle in both rooms. I called express flooring and they will only cover buckling in the first two years. Poor install is what caused these issues. I would never use them again for any flooring. read more

Express Flooring - Buckling carpet - Flooring Near Me

Update: during the 2nd install the company tried scamming more money out of us. Of course no one was on top of it when I called but finally after some time and me not budging they said "yes, sorry, there is no cost"...TERRIBLE!!! Installers were not profesional, left dirt everywhere, also used our decorative towels to prop furniture against walls. And after all said and done the carpet still has the dividing lines in 2 rooms...looks like they ran out of one carpet and put a different shade to complete the job...TERRIBLE!!! Express Disappointment is what the company should be called!!! read more

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Horrible service, unresponsive, bad install, does not show up on time, does not return calls. Read these reviews and steer clear. 2 weeks after my installation and there are many issues with the floor. This company and its employees suck. The contractors they use to install the floors suck. DO NOT USE EXPRESS FLOORING. I was offered a $6,000 refund on a $14,100 install but they walk away from the lifetime warranty leaving me stuck with an $8,100 badly installed floor. NOPE, you can come and fix this for the lifetime of your company or refund the entire $14,100 if you want out. AGAIN, DO NOT USE EXPRESS FLOORING, YOU WILL REGRET IT. Yet another company that gets people via social media. Don't get lured in as I did. Express flooring you should be ashamed of yourself, look at all of these horrible reviews. Do better, suck less. Michael H. responds to these messages with canned responses. How about actually helping people when they have an issue with your company, your workers, or your installers? How about doing the right thing instead of ripping off more people? If you have no idea what you are doing, close your shoddy business, people work hard for their money and you are all thieves in my opinion. Don't fall for their "oh, you get a free cruise or condo" deal, NO, YOU DON'T, you will be shelling out more money out of pocket for this. I will be sharing my experience on every platform I can find. I will accept nothing but a full refund or I will do everything I can to inform the world. read more

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We didn't end up booking with Express Flooring, but our experience during the quoting process was a big part of the reason why. Everyone was super friendly when it came to booking the appointment. The sales person showed up on time, was very respectful and friendly. The estimate process was very thorough..almost too thorough. It was about 30 minutes or so before he even started measuring our home. We had received a handful of estimates already and theirs was, by far, one of the most expensive: 2x the next best estimate we received. We weren't bargain hunting and I realize that it's often worth paying extra to have a reputable company do good work, but that price discrepancy was a lot to ignore. What was worse is that there's no breakdown at all for the price, so you don't know WHY it's expensive or what changes you could possibly make to alter the price (different product, different flooring type for cheaper labor, etc). Once the price is shown, that's it. You either take it on the spot or you don't get the lowest possible price, leading to a very high pressure situation at the end of the appointment. After the appointment, I remembered that the salesman didn't give us one of the options we had asked for - not doing a portion of the flooring as we were going to potentially have a separate tile guy do that part. I called him to ask for an updated estimate without that part of the floor and he said he'd have it to me in a few hours. Never heard back by phone or email. It seems they're not interested in working with customers unless they can pressure them to commit in person during the appointment and are not willing to provide ANY transparency in the pricing. You have to just trust them the whole way through. read more

I wish my husband and I would have done more research before going with this company. At 6 months pregnant we needed our floors done so called up express for a free quote. We told them our budget and they were able to make it work for us, but told us not to tell anyone what we paid. That should have been red flag number one. Basically, the installers did a very terrible job. We're still finding pieces of our flooring that are lifting up. The carpet wasn't measured correctly so there's a huge piece that lifts up and has like a bubble under it. Not only did they do a terrible job but they left glue ALL OVER the place. We're still working on getting all the glue off the floors because they literally got it everywhere. Even on our personal items. Ruined my shower curtain, it was all over my counters, sinks, the brand new floors they installed and a huge pile of glue right outside my front door. The last thing we needed was more stress and that's so this company caused us. Terrible, terrible, terrible quality and their business practices are very sketchy. Would not recommend. Go with a more reputable company that practices ethics. There's a reason they don't give a quote over the phone. read more

Aggressive sales agents. Aggressive sales techniques. Difficult purchasing process. Confrontational sales. Pressured sales strategies. read more

8.29.22 - Not even 4 days past installation and my floors are already lifting! I can't reach anyone, no matter what phone numbers you call!!! I am beyond disappointed! The crew they sent got high upstairs in my bathroom because they had to come back and seal the toilets, which they didn't do, but we're supposed to from the jump. I was asked by them if I had wax rings to seal the toilets with! What a joke!!! I am beyond fuming and can't reach anyone!!! To the Manager that responded to my review below, I have called numerous times and a woman finally called me back, after your phone system confirmed my number, to "take notes" and to tell me she would get management involved and would be calling me back soon!!! I am still waiting for the call back! 9.6.22 - talked to a total of 3 CSRs as of 8.31.22 because I was leaving to go out of town, still no manager involved! Was told they were scheduling for a repair and still no one has called back to date to confirm a repair appointment! Now I have lifting in the laundry room and have discovered that the base boards in there were broken and not replaced like the rest of the house. 9.15.22 - And still no call from Management nor are my floors fixed yet their commercials clearly say, "lifetime warranty on labor!" I have not only called numerous times, but have even did a repair request through their website! Same response when a CSR calls you, "a manager will be calling you!" What B.S.! Advice, read the Google reviews and reviews on their site! Don't do business with this company! They have my $11k for a half ass job and then I was charged $600 for base boards and there are broken original baseboards that were not replaced in my laundry room. I can't move my machines to get to the lifting floors in there too, nor can I get clear photos behind the machines. No extra flooring was left for possible future incidents, should something happen. Shame on Express Flooring, next week will be a month with no response! I have worked in Construction my entire career so I have resources on who to get involved - I am reporting to the BBB and AZ ROC with Contractor Numbers - 336928 & 200037. read more

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This company only Wants your money. Communication forget about it Return for repairs blah blah blah. I would not hire them for anything. read more