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    Express Flooring

    1.7 (348 reviews)
    Closed 7:00 am - 10:00 pm

    Services - Express Flooring

    Carpet installation

    Carpet removal

    Carpet restoration

    2 More Services

    Floor installation

    Tile installation or replacement

    Express Flooring Photos

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    Recommended Reviews - Express Flooring

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    Reviews With Photos

    Our new floor from Express Flooring.
    Corey R.

    Not only was the Phil, the salesman courteous and knowledgeable, he was fun for with to work. The installation team was incredible. They were friendly, competent and efficient. Their quality work wasn't the only thing they excelled at, their care with which they moved our furniture was reassuring. They were also polite and professional. We recommend Express Flooring in every way. Phil the salesman, offered many options that fit our budget. It was over all excellent experience.

    Carmen C.

    The installers were lazy and didn't take off the baseboards and they ended up cutting too short and then try to patch it up with caulking

    Their quality reinstalled base boards

    just a terrible experience. I love the floor but the damage to my house is extensive. baseboards and cabinets are ruined. honestly they don't care. here are some photos of their work, I can't imagine a worse job or a worse TS attitude.

    Laurie D.

    I had made arrangements with express flooring for March 11. I ended up postponing due to plumbing issues. When the sales person came to the house he quoted me $17,000. I called to postpone the original date March 11. Insurance will be paying for 2 bedrooms 2 bathrooms and hallway. After talking to the contractor I decided to use them to replace the entire house. I called express flooring to cancel everything. I then received a call giving me a new price for the entire house, $7761. They knocked $10,000 off the original price. That really surprised me. I texted the guy who sent me the new price telling it was a shady thing to do. I should have be quoted the $7761 when the sales person was at the house not now because I'm terminating my business with them. I've attached pics of the texts I sent and his response. I don't know it's because I'm girl, or what, be careful who you do business with.

    Glue and unsafe transition
    Robert M.

    They took forever! Wrecked a lot of stuff in the house and even broke toilet and used it for weighing down the transition strips. Left such a mess. I was not even there when they said they were finished and someone signed my name as complete. The salesman was great so great I believed I was getting everything I wanted. Well when they came and started tearing up my house they said they could not do anything without new subfloor, mind you, I did have the carpet pulled back for the salesman to see so he new everything about the floor. So come I get a call saying payment did not go through, don't know why but I guess it was the universe telling me something was going to go wrong here. They tried to get paid before the guys started and were only "in route to me ". I told them I said to everyone who listened I would pay when done because the salesman told me they like to get paid and then take forever to finish or even start so they were not getting anything out of me besides the deposit until work was done and to specks. And wouldn't you know that the day they were to start before the guys found out the payment was not finished, I got that call that they were delayed! When the did show up no one spoke to me and they had to have a kid come to the site to translate which is fine but unprofessional not to be ready to be able to communicate with the customer. So the house was completely empty and the carpet guy rushed through it and left before the other said he could not give is what we ordered because they needed subfloor. After what they said on the phone with the kid calling me. "the job is done" I said I can be there in 20 min they said ok. Of course I can wanted to see it before they leave but they left and someone signed off on the job in my name and they were long gone. I walked into a mess; they cut and left the dirt everywhere. They left all the mess on the floor to weigh down uneven work, broke toilet, gouged newly painted walls, put hole in wall behind toilet they broke and knocked off fixture on tub that ripped off the drywall. So all this time later they finally agreed to send someone to look at the damage and fix, discount or come to some sort of arrangement. I said don't send the same people. They said sure and guess what I get a message saying they are there I say on my way. I then say you are not the same person they said no. I get there it is the school kid and his dad and I said I asked you if you were the same? He said he forgot the house. They looked at everything, disagree with some things until the pictures came out and then blamed the carpet guy and said i need to get the new subfloor to match the others or it will remain a safety hazard not to mention it moves so much it will break when finally able to move in. They said they would fix it told me a guess cost and said I will have to pay for it. I asked him since he said it was a safety hazard why did they leave it as they were the ones that did it. No real answer just a bunch of sorry I we should have seen it. Last thing, when the contractor was onsite one time, I was heavily questioned about my imitation status and where I come from and who do I work for???? I answered all the questions honestly. He wanted to know why my hat had a flag on it. Hopefully something gets done as I will not finish the payment until the service I was promised is done. I should consider myself lucky that because they didn't get the full payment before they started they have to still work with me. Be safe and pay attention to how good they promise. How they say it's a 60k job but they discount it all the way to 6k and promise you more if you're old. That they don't give, is crazy.

    Cracking floor
    Jim L.

    A follow-up to this, as I received a publication in the mail today about certified top contractors in the East Valley. Express flooring was one...While they took care of everything in 2021, it really hasn't worn well and is not worth the original cost. Whatever the complaints were originally, they have come around again. Inferior materials, inferior labor, take the money and run.

    Baseboard hole - multiple throughout house.

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    Michael H.

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    3 months ago

    Customer service and inconsistent communication. Job was supposed to be completed within a day.

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    8 months ago

    They destroyed my kitchen baseboard and refuse to compensate me or replace it. Beware.

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    5 months ago

    The work was bad you can see the glue on the steps had different workers everyday they don't follow up on complaints quality was bad

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    Page 1 of 9

    Ask the Community - Express Flooring

    Review Highlights - Express Flooring

    Your design consultant, Chris Smock, was delightful and he did a fantastic job in bringing in various samples for us to view.

    Mentioned in 11 reviews

    Read more highlights

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    Beck's Floor Installations - Magnolia bend natural Driftwood tile

    Beck's Floor Installations

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    We had Becks provide us a quote to demo and re-tile 1200 sq ft of tile and they did a fantastic…read morejob. We got four quotes and Becks came in with the best price and Dave, who took his time to walk our home discuss what we wanted in detail was clearly very experienced. The demo was done quickly and without any major dust or issues as we went with the dustless removal. That team was in and out and very profession. No mess either. The tile crew came in the next day and they were clearly very experienced and cared about doing a great job start to finish. Guy and Mike were fantastic though the entire process constantly chatting with us as they went. We had a few small things that needed to be done and Guy and Mike were all over it. The end result was amazing and could not be happier. Becks has a very fair price , great quality work and no hidden surprise. We will use them again on our bathroom remodel and highly recommend.

    Beck's was so easy to work with, priced well and their work is spot-on amazing. It was better…read moreservice and install than I ever expected. I needed to extend exiting tile installed 4 years ago by a different company to other parts of my home (master bedroom, walk-in closet and office). I had additional tile for them to use. They matched it up perfectly, executed as promised and left the place 100% clean. The entire process was so easy: I measured the room and sent pictures. I got a bid with-in hours and they schedule my install. They showed up on time, were very courteous and talked through any issues they encountered. I liked them so much I had them come back out the next week and install more tile. This is a company you keep in your contact list and refer.

    J & B Carpets - Wool Carpet

    J & B Carpets

    (83 reviews)

    My nephew recently moved out of my mother's house after living there with her for 10 years. He…read moremoved in at age 17 and unsurprisingly the carpet in his room was ruined. Mom is 87 and she asked me to find her someone to replace the carpet. She lives in Phoenix but I live in Virginia so I had to rely on online reviews. I chose J & B Carpets as my first choice based on their location and reviews. The first thing I did though was check to see if they could accommodate a quick turnaround time. Mom had already mostly emptied the room and wanted to move things back into the room for us to come visit. Again she is 87. I did not want her to have to do this twice and it was obvious she was stressed. I spoke with Vikki from J & B Carpets and she assured me that they could do the job within a couple days of placing an order. My mother visited J & B Carpets on a Friday afternoon and selected an in stock carpet. The room was measured on Saturday morning. They installed the carpet on Monday!!!! Mom is thrilled with the carpet! Her granddaughter who is now staying there assures me the carpet is soft, well-padded and beautiful. The price was very reasonable and the customer service is excellent. I am so happy I sent my mom there and not to some big box store where she would be just another number. Mom says that she will return there for any more carpeting needs. I am very very happy with this store. Highly recommend!

    We were years overdue for new carpet. Finally decided to venture out and seek out a company to…read morereplace it. Started with J and B which was local and close to my house, and knew they had been in business for a long time. They've actually been in business for 47 years! Well, after meeting with Vicki, I didn't go anywhere else. She is a doll! She made everything so easy for us and the carpet was ordered, delivered, and installed within a couple of weeks. It looks incredible! J & B's prices are extremely fair and they have so many different options to choose from. I'm thankful to have met Vicki and to have worked with such a wonderful small, local business. If you're looking for flooring, make this your first stop. You probably won't go anywhere else.

    Ideal Custom Flooring - Engineered hardwood glue down

    Ideal Custom Flooring

    (14 reviews)

    I had Florin install my luxury vinyl plank floors on my new remodeled home. High quality floors…read more The home had two new additions, each addition had a new concrete slab poured against the existing slab. These transitions had slightly uneven concrete since it was not seamless. One of these, Florin poured self leveler, albeit not nearly enough, the other he did not. The floor prep was not done correctly and now in both areas I have cracked flooring down my entire kitchen, as well as in the middle of my living room. I am talking 25' of continuous cracks right over the uneven concrete. The floors depress over 1/2" when you step on them. At first I thought i could live with it, so didn't complain, but as time went on it got worse and worse. Now the floors cut your feet. I had Florin out to inspect, and he gave me the typical contractor excuse that its a high traffic area and floors are cupping bc they are vinyl. (how can floors depress 1/2" if its installed on flat concrete?) I have built several homes and also work in the trades. The only 2 places in the home where this cracking exists are exactly down the fault lines of these two uneven concrete surfaces. Cupping does not cause planks to split in two at each seam. He tried charging me nearly 25% of my entire 3000sqft floor install to fix this 100sqft section, which no guarantee it will work or look good. This is clearly a workmanship error and I am so tired of contractors not taking accountability for their mistakes. Florin is one of those guys. Avoid doing business with him. For $100 in materials and spending 1 hour to float the floor properly, this could have been avoided. All slabs are going to have uneven surfaces from settling etc. A good flooring guy will take a level out and make sure to fill any voids. My floors are ruined and will need to replace now the entire great room and add a seam to make it look right. $5000 mistake.

    We bought a nearly 100 year old house in the Phoenix Willo District. First order of business was…read morerefinishing the original hardwood floor, and making a few crucial repairs and reinforcements. Ideal gave me a good quote, came by to look at it, and was able to fit me into their schedule. My God the place looks new again. The floor just glows in this grand old Tudor Revival. And the repairs are solid and all but invisible. Smooth like butter. A couple weeks later, we had Ideal come back and repair the incorrectly installed engineered floor in the property's Casita. Another job well done - many flaws repaired, and no more clacking and popping noise as you walk across the floor. Great job guys - you're our new go-to for flooring.

    Express Flooring - flooring - Updated May 2026

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