Cancel

Open app

Search

Western States Flooring

3.6 (194 reviews)
Closed Closed
Updated 1 month ago

Services - Western States Flooring

Carpet installation

Floor installation

Tile installation or replacement

Western States Flooring Photos

You might also consider

Recommended Reviews - Western States Flooring

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

another small bedroom

I live in Clearfield Utah, I recently had your company install my new carpet via Home Depot in Riverdale Utah. I want to thank the two young lads for working extra hours to complete the carpeting. Great job, very courteous. I apologize as I don't recall their names. I am very satisfied and most of all, my wife is satisfied

Bedroom flooring

Western States was contracted through my order with Home Depot. They had amazing customer service! From their scheduler, installers, job supervisors I received above and beyond care. They explained everything thoroughly, made recommendations, and went out of their way to ensure I was taken care of. On top of all that, the floors look amazing! I would absolutely recommend and use their services again.

a dirty tile floor
Chase F.

After I complained to Costco, Shaw floors sent out an independent inspector to look at the carpet to see what is going on with it. I suspect it wasn't good because sure western states called me back up and told me "we don't agree with what Shaw says but we are obligated in helping you". They told me they would replace my whole carpet at no expense. This is great since they screwed up the install. Then about a week later Paige from western states flooring called and told me that they will not be doing that and Costco would just give me a refund. I don't want a refund I want my carpet fixed! Another reason to not work with these guys! Fuck western states flooring.

Master bedroom
Don K.

We ordered Shaw Flooring through Costco and they referred us to Western States Flooring for the installation. The install crew was excellent and finished our master bedroom and walk in closet in less than 6 hours. The moved the furniture out of the bedroom and replaced it after the install. They removed the old carpet, tack strips, and baseboard. They also reinstalled the baseboard. I highly recommend this company and there installation crew of 3 men.

Before - 20 year old Builder grade...

WSF, Everything went smoothly. Our installer called at 7:30 AM to let me know that he was on his way and arrived at 8 AM. He was punctual. I was surprised that he was a one-person crew. The work started at 8 AM and was completed just before noon. He was polite and very professional even while I took many photos of the work. The carpet is excellent. We are happy with our purchase and the overall experience with WSF & Costco--an excellent value for product selection. We never felt over-pressured by the consultant, from the in-home consultation through the sales experience to installation. We highly recommend Costco and Western States Flooring.

Sewer drains shoved with garbage

DO NOT ALLOW THIS HORRID COMPANY IN YOUR HOME! From day 1 it started. Was given a 9-11 arrival time. At five after 11 I called to see if we were still on the schedule. "OH, are they not there?" NO, they aren't. "I'll call them and give you call right back. She called back and said the GPS says the workers are still an hour out. 15 minutes later the ONLY English speaking guy calls to tell me they are still an hour and a half out. When they arrive, they ask me why there's NO dumpster.....I say that's your responsibility. The guy says no Home Depot. I call Sassy at Home Depot in Kingman, she says NO, that's their responsibility, tell him to call his boss. A dumpster Never showed up. Trash was thrown all over our property, chewing gum spit in our courtyard and driveway....in AZ heat...baseboards with 4" nails poking out piled at the sidewalk where anyone could get seriously hurt. Hid debri in our leaf clippings can and almost put my mom in the hospital when she tried to pull it and found they emptied all their concrete dust shop vac garbage and put leaves over it to hide it. Shoved garbage down the toilet drains, broke crystal, left tape on the ceiling, grout onto of wet thinset. I'd lay odds our debri and all old tile has been dumped in the desert......baseboard guy left areas undone, Candido the "regional mgr" makes an appointment to come out. I was in Home Depot for the 3rd or 4th complaint when they put him on the phone. He made an appointment for a day and time between 9-10. On the morning of that appointment he calls me, ya...he calls a pissed off customer at 7:11 in the MORNING to say they'd be there in an hour! Great training there Mr! When he arrived, I'm showing him the piles of chewing gum spit everywhere and he has the AUDACITY to ask me if I'm sure it's from his workers....I wish I'd told him to leave then! The options to finish the trim weren't provided, only a 1/4" thick board was used, I could choose the WHT laminate side or the wood grain printable side....what about the oak trim offered me? What about the 1"thick baseboard I pd for? The tile wasnt centered when layed. The workers didn't even have the proper tools for the job!.Full explanation is in a Home Depot review. CANDIDOS apology on a really messed up 9k job was a $100 gift card for Home Depot. BOTH COMPANIES SUCKED AT THIS JOB. DO NOT USE THEM!

Ripped up baseboards
Nate K.

Avoid this company like the plague (see photos). They scheduled my carpet install, then had to finish another job first so they left the carpet on the trailer in my driveway. I had to go get tarps to cover it while it rained. Then they didn't show up at all that day. They showed up the next day and their "staple gun broke" so they needed a third day. I talked to Kendito at WSF who made them go back and do it that day. This company needs constant babysitting to get a job done. First red flag. After all that they destroyed my baseboards! I called Western States and they sent Gary who told me "I've done this for 20 years" to come look at it. I don't know what kind of work he did for 20 years because both he and Home Depot said this isn't their problem and they won't pay to fix it. So Gary, Western States and Home Depot all seem to think this is a quality job. Look at the photos and judge for yourself. Repainting baseboards is a few hundred bucks but a billion dollar company can't be bothered to make it right. HD has contracts with this company so they likely won't suffer any consequences from this unless someone high up at HD actually pays attention, but you should know that you'll be risking your job's quality by working with this company and they won't take responsibility. Disgusting.

Sandy W.

A shout-out to WESTERN STATES FLOORING for an outstanding job with my new LVP floors - and to installers extraordinaire Melvin and Miguel! They moved furniture, cleaned up as they went and were great guys. And the Shaw product is awesome!

Do these carpets match of course they do not however this company installed this carpet into our bedroom and closet!
Danielle P.

If I can give this company a -5 stars I would this is absolutely the worst carpet company I've ever had to deal with. They are contracted out through Home Depot and Home Depot is horrible as well Home Depot and this company do not know how to communicate with each other to make sure the customer is satisfied. Before you select a company to do flooring on your home please think twice before giving this company your money!!

Living area - of an awkward shape- no visible seams

See all

2 months ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 1
Thanks 1
Love this 1
Oh no 0

3 months ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 1
Thanks 1
Love this 1
Oh no 0

6 months ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Cris L.
39
17
6

10 months ago

Business owner information

Photo of Paige L.

Paige L.

Thank you Cris, we appreciate your business!

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Our carpet was very well installed and we really love the quality. Installer was on time and professional.

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Excellent installation by highly skilled installers. High quality for a moderate price.

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 1

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of J S.
0
6
0

11 months ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

2 years ago

Business owner information

Photo of Paige L.

Paige L.

Thank you Juan!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sol R.
0
72
0

1 year ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 5
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 0
Photo of Rob D.
2
10
1

3 years ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Tries to sell me very expensive sealant, after they had ripped up my old floor, and had givin me an estimate that inccluded a vapor barrier.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Jan P.
43
21
5

4 years ago

Business owner information

Photo of Paige L.

Paige L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Traci H.
161
11
0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jay T.
0
51
0

4 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Sarah B.
192
28
13

5 years ago

Helpful 10
Thanks 0
Love this 10
Oh no 0

Page 1 of 5

Western States Flooring Reviews in Other Languages

Ask the Community - Western States Flooring

Review Highlights - Western States Flooring

The install crew was excellent and finished our master bedroom and walk in closet in less than 6 hours.

Mentioned in 2 reviews

Read more highlights

You might also consider

Western States Flooring - flooring - Updated May 2026

Loading...
Loading...
Loading...