1st time stopping by and I asked if they had any fastener for a license plate for my vehicle. The…read moreresponse? "I don't knowwwwww. That's all we got (points at the wall). I proceed to ask, "ok, do you guys have a 1/4-20 screw or an M6 bolt?" The response again "I don't knowwwwww. Why don't you come back here and take a look?" I proceed to follow but stopped where it looks like only employees can go. The lady proceeds to head to the back as I waited. Then I hear "well the guy is supposed to come back with me, blah blah blah". I'm not sure if she's just having a bad day or what but, I recommend you find a different job. This job requires customer service (which you lack) and the knowledge of at least what the store sale and general automotive stuff. I'm not surprised about the other reviews 3 stars and lower.

Same experience as many others. Guy at the counter was probably the biggest Ars I've encountered,…read moreat least in a long time. No customer service skills, put him in the back or better yet fire! Then there's the order. Needed the self tightening type of coolant hose clamp. Had to buy a two pack first off and for like $18! Two hose clamps. I get in car after dealing with the Ars and see one is bent. Good thing only needed one. Obviously someone bent it using pliers and not proper hose clamp pliers. It is not usable and was an online order and not worth the hassle trying to return. What an absolute joke of an experience this was. I sent a msg with pic to customer service and have yet to get a reply a month later.

Seth saw me looking lost and offered to help- I had a bunch of stuff in my arms and he offered to…read morehelp me carry them to the counter to help me find what I was looking for, and even gave me a box to put everything in when I left. Great customer service! Will be returning!

-1 star for pricing, it could be more competitive. Also, there is sometimes a line at the…read moreregister.(I have been here more than once) they usually have plenty of people helping at the parts counter, but can be slow with checking people out. Store is clean. The isles are taller than Advance Auto Parts making navigation a little more tricky. Selection is good. I got what I needed, an adaptor for my ratchet. 3/8 to 1/4. The adaptor was $7.68 and it is not as strong as the ones made for impact guns. The parking lot is a little small. The parking lot for the auto zone down the street is much easier to find parking in. Advanced auto parts on evergreen way has a huge parking lot. So if you have to tinker with your car a little, that one has plenty of space. I forgot my wallet! But luckily I was able to pay with Apple Pay, thank goodness.

I thought I needed a new battery for my older Ford Edge. Got to this AutoZone, and got some help…read morefrom Brandon L. He did checks on the starter, alternator and battery. Made it clear that I was good to go. Someone simply had let the battery run down while the car engine wasn't running. I thought well since the car was over 12 years old, shouldn't I get a new battery anyway. He assured me that the battery easily had 3 or more good years left. Saved me money and reduced my stress!

This is a good AutoZone location. They have just about any item you would need to accomplish…read moreautomobile maintenance and repair. The staff is knowledgeable and provided adequate assistance during my visit. I would definitely visit this AutoZone location again, for my automobile maintenance needs.

Came in to buy new wipers. The guys there helped me get the right size and even put them on my car…read morefor me.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Knowledgeable and helpful, Installed my battery in no time and replaced my headlight too. Very…read morefriendly and courteous plus no extra charge for their labor. Highly recommend this location of AutoZone.

After visiting O'Reilly down the street, and getting the last battery for my 2008 honda key fob, we…read morewent to Autozone to see if they can input the battery into the fob. (O'Reilly didn't have the tools to open my fob and it felt like customer service over there were having a not so great day; tone and stuff were not welcoming...) Autozone has the small tools needed to open the key fob since it's a very small screw. As soon as we walked in, they were friendly! We met up with Jose who was humorous! He inputted the battery for FREE!! Unfortunately they didn't have anymore batteries here but we will be back and owe him some tacos! Hahaha Jose is so nice and helpful! Please keep him! Thank you Jose!!!

Bobby is the man! Not only is he easy going, no pressure when it came to selecting a battery, he…read moreswapped it out clean in minutes. Having this be my work truck and in a major hurry, without tooling for the truck, he was a major life saver

Today I dealt with a very rude and condescending person filling in at your South Everett location…read more His name is Jerome Woods. After being talked to with a complete lack of courtesy and professionalism and being blamed for having a bad experience and showing no accountability I asked for his manager. He went into the store and came back out and told me that based on my attitude the manager did not want to talk to me. I asked him for his name for my complaint and he told me he didn't have to give me that. I then called the number on the door for the manager and got the store. They told me the manager was gone for the day, this was less than a minute after being refused to talk to him. I was given the home store for Jerome. I called that store in Lynnwood and spoke to the manager there, Flavio who was very helpful, apologetic, and generally pleasant to talk to. Jerome needs some training in dealing with people and difficult situations. This is definitely not the way you want your customers treated. The fact that the manager refused to talk to me based on "how I acted in the store" is completely unfounded. I did get rude with Jerome in the parking lot only after he was rude and dismissive of me and my desire to file a complaint. Customer service is the cornerstone of retail and this experience will not only prevent me from ever using Autozone again but will also prompt me to very loudly and obtusely share the incredibly poor leadership and customer service that your company leaves in charge. The lack of accountability and deflection coupled with the bad attitude and lack of concern about your company's reputation should not be qualities found in your leadership. The store manager's unwillingness to discuss the situation has led to this message and the resulting reviews I'll be posting on multiple platforms. In a world where consumers have so many options it's a shame that you have leaders telling customers that their opinions don't matter and that they don't care about bad reviews.

Went in because I desperately needed new wiper blades. A very nice man by the name of Gavin put…read morethem on for me. I was very grateful. The whole staff in there was lovely and you aren't going to be disappointed.

My partner and I stopped by last night for some wiper blades and bulbs for my head lights and tail…read morelights. I had just bought the car from a private seller and unbeknownst to me, it had only one working light (yes, I know, I should have checked, so there's a free PSA). Anyhow, we got to AutoZone about an hour before closing and we were helped by Paul. I fully expected to just pick up the lights and we would install them ourselves. Paul generously offered to help with the install of everything! Because I had three bulbs out, it took a good amount of time. It was cold, and dark, but Paul was really kind about it. He was friendly and as he helped us out, he shared how much he enjoyed working on cars, coming from a long line of mechanics. Really, he went above and beyond helping us out. It looks like AutoZone supports their team members with Professional Training -- get this man a mechanic's license! I hope that Paul is supported in his endeavors with as much generosity he showed to the two of us trying to get home safely. Nice work, AutoZone in Mill Creek!

I went to the O'REILLY's located at 6308 Evergreen Way in Everett, Wa. I entered the store and was…read morethe only customer. The first thing that hit me was the loud music playing inside. Not in English or Spanish, just something weird to my ears. I went to the back of the store to look at filters where an employee saw me. The employee quickly went to the front and turned down the music and changed it to music which was softer to listen too. I was unable to find a catalog book to find which filter I needed to purchase. I went up to the front desk and waited for several minutes waiting for an employee to assist me. As I know there is an Auto Zone about 2 blocks away, I left and purchased my filter there.

Excellent service and good auto parts store. I usually recycle my oil here. The guys here are very…read morehelpful. Highly recommended.

It was an absolute pleasure having to deal with these guys. They assisted me with my purchase,…read moreexplained every little detail about the battery I was dealing with, and even exchanged the unit after it has proven itself as not fully meeting my expectations. Very friendly, very professional. Will come back to this store again in the future.

Called a number of auto parts business's to get a quote for a new battery for my 1985 Chevy Sprint…read more Don was super good about my request for a Group 45 battery for my car, which my repair manual calls for. He had brought Group 45 battery because of the above. That is service above and beyond. After the battery was installed, I asked the employee who installed the battery if he had a recommendation for a trickle charger. He recommended me a product that will fill my needs and the price is in my budget. Don said he will call me when he gets in stock... Very happy customer.. :). :). :)

Extremely rude to customers. Asked for a product and the store associate got angry and aggressive…read morewith me after I told him I need a different one because that one isn't going to work. Advanced auto is down the street

One of the good old school parts houses where the guys behind the counter know about parts.read more