I am really disappointed that it's necessary for me to rate this nail salon so low. The actual nail services were acceptable, and the customer service was on par. Ordinarily, this would have been categorized as a three star establishment. It is unfortunate that it only takes one moment of poor judgment and utter unprofessionalism by one inappropriate employee to completely sour the entire experience.
I booked an appointment for myself and my mother in law through Pretty Quick. We were both reserved for regular pedicures and no-chip manicures. For those of you that aren't familiar with the PQ platform, at the time of booking your credit card is authorized for the requested services. Once your services are completed, your card is charged for the amount of your services plus a 20% gratuity. It is supposed to be a seamless, cash-free experience. As I said before, the nail services were adequate. Nothing to complain about, but also nothing to rave about. My nail tech was accommodating and efficient; if I knew her name I would commend her. We were offered a choice of beverage and the manicure concluded with a brief neck and shoulder massage. Once our services were concluded, our technicians simply said have a nice day and moved on to their next clients. No one walked us to the front of the salon or made any attempt to check us out at the front desk. I assumed this was because we had booked through PQ and no final checkout was required. We remained in the salon for 10-15 minutes after our services wrapped up. Each of us needed to use the restroom and then we subsequently waited for our uber to arrive. Our uber arrived and we proceed to leave the salon only to be screamed at once we crossed the threshold. "Did you pay?!", the rude woman yelled at us. She was not one of the techs that serviced us. I responded, "Yes, I booked through Pretty Quick, and my service charge and gratuity are automatically billed." "Well you need to come back inside so I can make sure.", she replied nastily screaming in front of the entire salon. This was beyond embarrassing. I, of course, re-enter the salon to deal with this but I was fuming. The nail tech that originally waited on me came over and tried to diffuse the situation. She apologized and got me properly checked out. Apparently there were some additional add-on charges totaling $10 that they were unable to tack onto my PQ bill. Okay fine, I have no problem paying that separately. But why didn't someone mention that to me in the 15 min span I sat around the front of the salon? Why didn't anyone come to the front of the salon when our services concluded, exercising basic salon etiquette, and check us out? Why am I required to be clairvoyant? I just spent $170 on the for the two of us! Did they really think I was trying to skip out on $10??!! The woman that yelled out of the salon door at us never even had the decency to apologize to us. My mother in law felt the treatment was racially charged as we are black and the majority of the salons clientele was white. I sincerely hope this was not the case. I didn't pick up on any disparate treatment prior to the final exchange, but the lack of remorse for the misunderstanding that was due to shortcomings in their service is rather unsettling. In any event, I will not be returning here. There are better places that will gladly welcome my business and not treat me like a second class citizen. Good customer service and professionalism matter. Our Mother's Day weekend was unnecessarily started on a sour note. Hopefully someone teaches that unpleasant women a thing or two about service in the near future. read more