Again with the gift certificate-- I believe my incredibly frustrating experience all stems from this. I have been getting rude and unprofessional treatment because I wanted to use a gift certificate.
1. I paid the balance of the certificate at purchase in 2017. That money does not become worth any less because I redeem it in 2021. This is regulated, not only by federal laws, but also by the state of Illinois in the Illinois Consumer Fraud Act from 2008, which states
"(b) On or after January 1, 2008, no person shall sell a gift certificate that is subject to: (1) an expiration date earlier than 5 years after the date of issuance; or (2) a post-purchase fee."
--- A gift certificate purchased in 2017 legally cannot expire earlier than 5 years, which would be 2022. The gift certificate does NOT say it even expires, so this argument is a waste of time. If your store policy changed, you cannot enforce that on the consumer AFTER the fact-- it's absolute nonsense.
(c) The face value of a gift certificate issued on or after January 1, 2008 may not be reduced in value and the holder of a gift certificate issued after January 1, 2008 may not be penalized in any way for non-use or untimely redemption of the gift certificate." (Source: P.A. 97-954, eff. 1-1-13.)
--- You did NOT happily accept my appointment and I have clear evidence. You first tried to only allow me to get a regular manicure, which is less than the $40 I had remaining. This was an attempt to reduce the value of the certificate, which the passage above explicitly states is not allowed.
2. I notified you in advance that I was getting the manicure because I will be going out of town for a trip for the weekend. To expect a customer to return in the middle of a weekday to get the nails redone without offering flexibility is unprofessional. I work 12-13 hour shifts in healthcare; I cannot simply drive to the nail salon at 1:15 pm on a Thursday afternoon because the job was poorly done the first time. You even replied, "Think so it's not dry enough" when I asked why they are peeling prematurely. I sent in 2 photos of my nails peeling so you are-- again-- incorrect when you say I did not send photos. Regardless, I should not be expected to send you ten photos to prove that my nails are peeling off less than 2 days after the "no-chip" manicure. Even if the nails started peeling/chipping 1 week after, several other salons have a "two-week guarantee" for no-chip manicures where clients are offered to come back to the salon to get the nails redone at no charge. It's unfortunate but obviously understandable why this policy does not exist at your salon.
3. To provide poor quality of service, read the customer's review, and make false claims in the response is not taking "customer satisfaction very serious(ly)." read more