The WORST experience I have ever had with a "supposed" massage & the rudest, owner, Kathy. The 5 star reviews on here are FAKE.
I call at 10am on Saturday to make an appt. A woman answers after many rings, with just a weak "Hello". No name of the business. After I ask her to confirm business name 3 times, there is no response. She finally confirms"Melody Spa". I ask for an appt for a massage and foot massage. After 15 min of trying to get her to just answer basic questions of a massage and her sounding aloof, I kept giving Kathy benefit of the doubt. I asked her to perform my massage as I wanted a female and felt comfortable with her bc of 5 star reviews. She said "No, I hurt my back and cannot do it". I felt badly for her, so I believed her! I asked for a name of a female person who will be performing mine, so I can be prepared when going in. She said "No, I have to wait until I get there bc it just depends on who is avail".
I go in for appt, but there is no name of it on the outside of building so its impossible to find & connected to a restaurant? Looks shady. I was late 15 minutes late trying to find this place, bc of IMPOSSIBLE parking. I called her to b considerate to say I couldn't find parking, but no answer.
I walk in finally and nobody at reception. Men everywhere getting massages behind curtains by females. No women patrons anywhere.
I was taken back to a room by a male who won't look at me nor introduce himself. I passed all the men getting massages by females so I thought mine would be by a female too, especially since I asked for one? Kathy pops head out and tells me its "80 dollars for a 90 min massage for both body and feet". She is working on a massage for another customer, a male. I thought she was hurt though, couldn't do massages? I give a 20th benefit of doubt this point.
Male tells me to "take off everything- no clothes, lay down". I felt very uncomfy. I leave some of my undergarments on. Even the most professional places tell you to leave on anything if you want to.
He comes in and starts massage and I stop him asking if I can have a female. He IGNORES me. I ask over and over again. I finally sat up and asked for Kathy. Kathy comes in finally & acts angry and yells "WHAT DO YOU WANT? I'M WITH CUSTOMER". Wow, this is just so bad! I asked her kindly and quietly for a female "I requested that on phone this morn. He is making me uncomfy as he won't answer my ?s and I don't know what to expect. How can I tell you my back hurts if nobody understands English?" I also asked (very quietly), why did you tell me you were hurt, and could not perform my massage, yet you are massaging a diff customer?"
Kathy had a MELTDOWN right there as I'm sitting up unclothed on the massage table! She closed her eyes and her fists, pounded her feet and said "Ohhhh nooo, what do you want? I do your massage then? Ok, I will do massage then!"
I very quietly said, "I don't feel comfy with this place, I will leave". She told me to "lie back down" and ASSURED me that "she would do my massage and just needed to change and be back in 2 sec. STAY, I will be back".
I once again, believed the MILLIONTH lie she told.
I laid back down feeling awful, hoping it would b better. I felt humiliated & embarrassed at her meltdown.
I waited more. 10 more min passed. It is now 3:15 and I still haven't even started process.
The male comes back, no comments, no information. No Kathy. He just starts the massage at 3:15. I shot up and asked for Kathy. No response again. As you can imagine, it just got WORSE. He locked the door in the middle of it! He did NOT massage my legs, my arms, my head nor my neck! He just touched my back softly for 30 min, then went to my feet and did that for 10 minutes.
He then tapped my thighs at 4:05 and grunted. Left the room.
I laid there waiting for the rest of my 1 hr and 30 min massage.
He never came back. I was at this point very upset. I put on my clothes with awful oil over me and no way to get it off!
I sat to put on my boots & tried talking to Kathy without acting angry. She too ignored me until she couldn't anymore. I kindly and calmly explained the time is now 4:10, Ive been waiting for an hour and a half massage that I never received. I explained quietly "I was disappointed and upset she never came back to do my and massage". She again threw a fit at the front desk "OH OK WHAT DO YOU WANT ME TO DO? It's because you JUST DON'T LIKE CHINESE PEOPLE! JUST DON'T COME BACK HERE".
I tried to so hard to explain to her that it has nothing to do with her race, she suddenly then says "I no speak English".
Never in my life have I ever thought this could happen & then to turn it into a racism issue after I had horrific service. I seriously wanted to scream! I paid for an 80 dollar 1 hour and 30 min massage but received nothing.
This place is a SCAM. Its an obvious MALE dominated client establishment. STAY AWAY! read more