I was graciously given the opportunity to come here for a party where we were treated to a free manicure by the hosts, so I feel bad leaving a negative review, but alas. I haven't had a manicure since a nail salon opened up in our local mall in high school, so I'm not an expert by any means but was intrigued to try it out. The salon was pretty much closed except for our party, but even still the customer service and communication was lacking a bit, so I'm not surprised by the other reviews on here.
We were told to pick our colors and pointed to the wall of options, and then one of the technicians suggested we get gel manicures and pointed out those options to us. I was like "oh, awesome!" and picked something out.
It wasn't until mid hand-massage (which was glorious) that I overheard the girl next to me ask and get told that if we wanted gel manicures it would be an extra surcharge. I then asked my nail tech and she said the manicure vouchers we had from the party hosts were for the regular manicure, so gel would be the difference in prices. It totally makes sense, but what irks me is that the salon staff tried to up-sell everyone without informing us it would be extra. They knew we were all there for the same event (a free manicure party) and what the prepaid vouchers were for, but they were pushing the gels without communicating that it wasn't included. I'm glad I was sitting where I was where I overheard that convo, because otherwise I would have been stuck with a $30-40 unexpected bill at the end. I then changed my option to a non-gel manicure, which another staff member went to go swap out (and seemed annoyed to have to go get a different bottle).
The hand massage was great. She then asked me if I wanted my cuticles cut and I said no, but then she did it anyway saying, "I'm just going to trim a bit, okay?" after she had already started. Personally, I'm not comfortable with that because I'm a huge germaphobe and don't trust even the cleanest of places with shared equipment, but there's not much I could do at that point. The polish itself was quick but she did a nice job, but it started chipping by day 3, which isn't really any better than when I do it myself. When it was done, she dismissed me to take the next person, and I didn't really know what to do. One of the other techs told me to sit with my hand under the light dryer thing, but it wasn't on and I didn't see a switch. Eventually someone came over when they saw I was confused and turned it on.
The party was great because it was nice to see the other guests, but the service itself was lackluster. I wouldn't come back here on my own, but to be fair, I probably wouldn't go get my nails done anywhere unless it was part of some party package thing. read more