I've yet to have a good experience dealing with anyone inside this Pak Mail. The drop and go space…read moreseems easy and convenient however it's extremely inconsistent. While they claim it's picked up daily for processing, every item I've dropped or even had them scan in does not move for multiple days. You're better off going direct to whichever shipper you're working with, don't waste your time here. Two stars so you don't totally discount the review without reading it. It's truly a 0 star experience. Copying this review over from Google, I've added in the voicemail left by the PakMail team for visibility of the service provided. While I was in a meeting at the time, I called them back and was berated for the review.

Friendly, helpful staff always greets me, answers any questions, and helps me find the best…read moreshipping option. Great prices on in-store items.

Dropped off a DHL package a few weeks ago and had zero trouble. Very quick process. I was in and…read moreout within a minute. Literally! Nice and friendly staff :)

Peter Renfro is a knowledgeable and dedicated pack and ship store owner. Not one package has ever…read morebeen damaged or lost when shipped from his store and he assists me every time in the best choice for shipping my products.

Angel helped me with a quick print job and was awesome and helped me get what I needed on time…read more Thank you!

This fedex was hard to find. However the man at the counter was very friendly and quick. Fedex is…read moreexpensive if you're the one paying for it.

Horrid customer service. Something is not right when I come into their business and have to be the…read moreone to greet them. And there's only one other person in the store not even being helped. Then the employee berates me for not having tapes my package properly. Lol. Don't come to work if you are crabby or tired. Or find another job where you don't need to face customers. Will be going to any number of other UPS stores from now on even though I live steps away from this one.

Friendly staff. They go the extra mile to be helpful…read more Efficient service Easy parking Reasonable prices

Excellent service by Yolanda today at UPS Carrboro NC Prompt…read morecurious service I always bring my shipping to this location

Matthew was kind, efficient, and helpful. It was a great experience with a great employee!read more

Jason and Pete were so great helping me package my large box of group donated knitted items. They…read morehelped me choose box size and could trim down excess space to save box size cost. Who knew? I truly appreciate the service at Packaging Express Woodcroft. Everyone there is always so patient and helpful! Many thanks!

Been there a few times. Friendly staff, fast work, good pricing. Lots of things to buy, and browse…read more Fun place.

If I could give this company, Craters & Freighters, and its owner Kathryn Lennon, 10 STARS, I…read morewould. I just had an oversize painting shipped 600 miles away to a large organization and the staff there who unpacked said - they had NEVER EVER SEEN an artwork (and they have seen lots) PACKED SO WELL!!! I interviewed several places before I chose Craters & Freighters and although some were good, NO ONE took as much time and trouble as Kathryn did to make sure everything went PERFECTLY - and delivery was even AHEAD OF SCHEDULE, which is a real big deal, these days. They are my #1 choice for shipping!! Can't recommend them highly ENOUGH. MY SINCEREST "THANK YOU"!!!! TERI FRIEDMAN

SLOW. Terrible communication…read moreDamaged my shipment and did not take responsibility (even with insurance). More expensive than others. They were 3 days late picking up (they actually forgot about me). When they finally did pick it up and shipped it, they damaged it en-route and it took 2 days+ for every email to them to get a response back. It was a $900 mistake working with these guys. Never again.

Needed some quick help with a banner and they responded immediately. Friendly people as well!read more

Agents are normally friendly and helpful. My last visit, both agents were not happy to be at work…read more Not helpful, packages piled up everywhere, long line, they couldn't care less.

Owner swore at my daughter for walking past store front (specifically, he said "get your g*d d*mn…read moredogs away from the door" to a 12 year old girl), which is in a dog friendly area in a busy place with many dogs. Then, he swore at me, threatened to call the police, all while refusing to apologize for swearing at my child for walking past with dogs. This is the wrong business for this location, and the owner is ornery, hateful, and downright rude. Many people observed his interaction with me and my daughter, and some said they were offended by his actions. Really, awful place. I wouldn't ship with them if they were the last place to ship something on earth.

Do not use this store. The owner is hostile and rude. If he makes a mistake, he refuses to own…read moreit. In my case he had a mini tantrum and ordered me out of the store. He's simply a miserable man who has filled the store with approximately 6 dogs and let both his own and the store's cleanliness standards sink to the point where it's become his personal, malodorous fiefdom - customers be damned. I should add that I'm 64 years old, cannot recall ever having experienced such an unpleasant store encounter, and have to admit that I was quite shaken for the rest of the day. I don't write many reviews, and certainly haven't enjoyed writing this one. But I believe this proprietor stands out as one of the worst and that the success of this store is purely due to it's convenient location. For this reason, I was delighted to learn that there's a PakMail that handles USPS, FedEx, UPS and DHL - and it's literally seconds away at: 11312 US 15-501 North, #107 Chapel Hill, NC 27517 T: (919) 967-3020 F: (919) 967-1050 us470@pakmail.com