I just went to this store to drop off a bunch of Amazon returns. Upon entering there was a long…read moreline, 7 customers in front of me. But it moved quickly and as a few people left I noticed there was only one employee! But he was working all 3 registers to help get people in and out. He was smiling and friendly to every single person. I told him how awesome he was to be so upbeat on a very busy day. I was in there less than 3-4 minutes. It was amazing! This man deserves some extra praise and hopefully a bonus! Several of the other patrons noticed and commented on how great his service was. In a world of grumpy people, I wish we had more Andre's!

Do not go to this place ! I went there to deposit a package…read morewith clothes and shoes for my wife. I wraped the package with the person at the front desk. She printed and put the label on the package and I left the UPS office. Since, the UPS tracking indicates that UPS didn't receive my package. I called several times the office manager and I never had support to find the package back. This is lost and I don't understand how it could happen. On the top of that, the person put a value of 100$ by default and now UPS doesn't want to give my money back. I really suspect that the package was stolen.

I had not only the beat experience I've ever had with a shipping company, this was one of the best…read moreexperiences I have ever had with any retailer. The service was outstanding. James and his wife are great. We got a better price than ups for a move of many large boxes. I highly recommend that you support this local business.

From the owner: Packaging and Shipping services Domestic & Worldwideread more

Angel & Terrance provided the gold, diamond, and platinum standard of guest service. If I were…read moreAngel & Terrance's management, I would recognize Angel & Terrance with a pay raise, promotion, and extra vacation. I had a very important print job on an extremely tight deadline. Angel made it happen FAST! Angel & Terrance are lovely, warm, friendly, and professional. I cannot thank them enough for expediting our order on a Sunday!!! Many thanks Angel & Terrance!!!

Angel helped me with a quick print job and was awesome and helped me get what I needed on time…read more Thank you!

I have been coming here for several years and have always had excellent help and superior service…read more If your printer happens to be broken, or you don't own a printer, just email them the label info and they will print it for you for free and affix it to your package. Just a great local small business. Thanks so much WAGNER'S

It's a bit tough to find. It's to the left of the food lion in the corner. It's a small place but…read moreoffers full service. I needed to mail a UPS package and didn't have a label. They printed it out for me and mailed it off for me. Staff was super friendly and it was super clean inside.

So glad I came here. GREAT customer service. It has lots of supplies and I was able to get…read moreeverything done quickly.

I came here because it seems like FedEx is now the only store in town that will unbind books (I…read morealready tried Office Depot and Staples). Speed/efficiency: great! I came around 4pm on a Wednesday and there was no line. The guy at the counter did tell me he had a backlog of jobs and it would take up to 2 hours to get to mine, but I had planned to drop it off and pick it up anyway. Quality: There was definitely some miscommunication here. I asked for the book to be unbound and 3 hole punched. He said they did not have a 3 hole puncher. I said just unbinding it was fine and I'd hole punch it myself. I was planning to put it i to a binder so I could insert notes inbetween pages. When I picked up my book, it was unbound but placed in one of those multi ringed spirals. NOT what I wanted at all -- just leaving it without all those holes would've been preferred so that I could just hole punch it myself, but now there are multiple holes for the spiral. When I asked if it could be removed easily, he seemed reluctant and pulled out a pair of scissors. I should have asked for a refund because the spiral binding itself cost $4, and it ruined my $40 book because I still need to remove the spiral so I can insert notes, but now am not sure if I should 3 hole punch it or not since it might destroy the integrity of the paper margin. :( I'm pretty bummed about the situation, and wish the guy could have just called the number I left on the order paper to clarify what I wanted.

Horrid customer service. Something is not right when I come into their business and have to be the…read moreone to greet them. And there's only one other person in the store not even being helped. Then the employee berates me for not having tapes my package properly. Lol. Don't come to work if you are crabby or tired. Or find another job where you don't need to face customers. Will be going to any number of other UPS stores from now on even though I live steps away from this one.

Friendly staff. They go the extra mile to be helpful…read more Efficient service Easy parking Reasonable prices

I've yet to have a good experience dealing with anyone inside this Pak Mail. The drop and go space…read moreseems easy and convenient however it's extremely inconsistent. While they claim it's picked up daily for processing, every item I've dropped or even had them scan in does not move for multiple days. You're better off going direct to whichever shipper you're working with, don't waste your time here. Two stars so you don't totally discount the review without reading it. It's truly a 0 star experience. Copying this review over from Google, I've added in the voicemail left by the PakMail team for visibility of the service provided. While I was in a meeting at the time, I called them back and was berated for the review.

Friendly, helpful staff always greets me, answers any questions, and helps me find the best…read moreshipping option. Great prices on in-store items.

Excellent service by Yolanda today at UPS Carrboro NC Prompt…read morecurious service I always bring my shipping to this location

Matthew was kind, efficient, and helpful. It was a great experience with a great employee!read more

Owner swore at my daughter for walking past store front (specifically, he said "get your g*d d*mn…read moredogs away from the door" to a 12 year old girl), which is in a dog friendly area in a busy place with many dogs. Then, he swore at me, threatened to call the police, all while refusing to apologize for swearing at my child for walking past with dogs. This is the wrong business for this location, and the owner is ornery, hateful, and downright rude. Many people observed his interaction with me and my daughter, and some said they were offended by his actions. Really, awful place. I wouldn't ship with them if they were the last place to ship something on earth.

Do not use this store. The owner is hostile and rude. If he makes a mistake, he refuses to own…read moreit. In my case he had a mini tantrum and ordered me out of the store. He's simply a miserable man who has filled the store with approximately 6 dogs and let both his own and the store's cleanliness standards sink to the point where it's become his personal, malodorous fiefdom - customers be damned. I should add that I'm 64 years old, cannot recall ever having experienced such an unpleasant store encounter, and have to admit that I was quite shaken for the rest of the day. I don't write many reviews, and certainly haven't enjoyed writing this one. But I believe this proprietor stands out as one of the worst and that the success of this store is purely due to it's convenient location. For this reason, I was delighted to learn that there's a PakMail that handles USPS, FedEx, UPS and DHL - and it's literally seconds away at: 11312 US 15-501 North, #107 Chapel Hill, NC 27517 T: (919) 967-3020 F: (919) 967-1050 us470@pakmail.com

They refuse to validate if postage on a package was correct and refused to scan USPS package with…read moretracking. She said you can drop it off in the bin. They are fine for UPS. I have a hard time imagining USPS picks packages form this place but will not allow them to print the label in a receipt to indicate they accepted the package or to weigh and measure package to ensure the postage is correct. Also the lady has tone and body language that indicates she didn't want to be helpful.

Went to PostalAnnex first to drop off a FedEx package, but the store was closed at 5:37 pm although…read morethe posted sign says M-F open between 9:00-6:00 pm. So I went to Goin' Postal and it was open as their schedule online indicated. I realized I forgot to take off a piece of the component from the equipment I was trying to return, so I had to cut open the sealed box and then reseal it. I asked the store clerk if they have a tape gun I can use and she actually helped me to tape up the box. I was fully expected to be told to buy a small roll of the tape hanging on the wall since that is how the USPS clerk handled my previous request. This far exceeded my expectation of the level of service.