Wow, my faith in Yelp reviews has been totally shaken. Jer offered a more than 50% discount if I would review on Facebook, Google+ and Yelp. I honestly didn't remember my Google account password. At Jer's request, I logged into Facebook and he took my laptop and found his own businesses and gave himself 5star ratings under my name! He suggested I use my Yelp app on my phone because it would check me in at the location. Lucky me, I don't have the app on my phone, so I'm writing this instead.
I brought my laptop in because the performance for my favorite game (not multi-person, just a stupid little one-player game) had recently slowed to unusable. I suspected I was running out of RAM and Firefox was thrashing trying to run itself and my game.
Jer told me I had enough RAM. That's 1 in his favor.
Then he took my laptop from me and proceeded to kill off any services he didn't recognize, which included my sound card and my fingerprint recognition. Then he insisted the sound was off when I brought it in. Uh, no. Then he tried to take credit for freeing up 1G of RAM by killing these random services.
I brought up Firefox and my game and the performance did not improve. He futzed around with my laptop for 2 hours (including various breaks for other customers and having to put my poor laptop on charge when it ran out of battery). Finally, he suggested I run with Chrome instead of Firefox.
Now, I understand computers more theoretically than I know how to do things in Windows. Once I got home, I was trying to figure out how I could possibly undo what Jer had done with my limited Windows knowledge, afraid of screwing things up even worse. Luckily, I ran across Windows Restore. By coincidence, Windows had installed an update the night before and created a restore point. I ran the restore to that restore point and got things back they way they were (even the sound now worked!)
So, other than reminding me to clear the Firefox cache -- that's 2 in his favor -- I took his suggestion and downloaded and am now running Facebook and my favorite game in Chrome. That's 3 in his favor.
When Jer told me about his pricing structure, my first impulse was to tell him I would rather pay full price and write whatever reviews I felt like, but I knew that wasn't the answer he wanted to hear, and he still had my laptop in his hands, so I agreed.
Summary: 3 points in his favor that he could have mentioned in 5 minutes, but he screwed up my services and kept me there for 2 hours. read more
