Maybe this should actually be two stars, but I'm going to lower it to one because there are way too many five star reviews.
If I could rate them separately, I would give:
0 stars for experience
4 stars for the actual food
I'll never go back to the actual restaurant, but I'd be glad to have the food carry-out. This might actually be what they're hoping for with their terrible service.
We went on a Friday night around 7pm, which we expected to be insane so we were prepared to wait. We had drinks next door for 1.5 hours, and they texted just a few minutes early of the approximation that they had given us. We had two seats at the bar for our table, which wasn't ideal, but this is pretty common for small restaurants. I should mention that I was elbowed in the back several times during our stay by passers-by, including the waitstaff. I went to the restroom, which is in the back in the hall that leads to the kitchen. I am an average size person, but if you were a larger person, this would be an uncomfortable queue to stand in since it's a compact and high-traffic area.
I come back and the bartender slings our water down without looking up and runs back off. He comes back a while later and says, "all set?"... hmm one fell swoop I guess then? Alright. We order all of our items and he's back off. Brings our beers and everything is fine. We're listening to the blaring 90s music until we run out of water. There's a pitcher on the bar, but it hasn't been refilled lately. The bartender never notices, so we end up having to ask for more water.
There were two folks sitting next to us at the bar (who were also out of water), and we noticed that one was eating and the other wasn't. Then I realized that they hadn't brought the woman's food. Now, I understand that these things can happen, but if I'm going out with someone, it's usually because I'd like to eat at the same time as them. Also, they were coughing up 26.00 bucks each for those burgers... and it's not like they were a group of eight (a group of eight should never go to this restaurant unless you've rented it for an event). The man was nearly finished when they brought the woman's food.
Our turn! They bring out our first of three pizzas, and... it's not a pizza we ordered. The hostess (I should mention that she did seem to be busting her ass), threw it down and ran back to the hostess stand so we didn't have a chance to mention the error, but in her defense at least she told us what it was.
My companion mentions that the bartender repeated the order back to us, so the error is surprising, but these things happen. They take the pizza back and the bartender says that it was his mistake. Although we already knew that, it was fine for him to own up to it instead of shrugging it off I guess.
Wait a little longer... and they bring two of our pizzas - this is fine the other won't fit anyway of course. We eat a bit of both, then I consolidate to one tray because I'm not holding my breath that it's going to be done for me. We waited a considerable time for the third... not incredibly long, but probably your average wait for a food order at a normal restaurant. Although we had already waited for a food order, so it was like waiting anew.
During this time, there's a gentleman next to us waiting for a to-go order. When the hostess brings the order, she places it on the bar, far enough that it doesn't fall off... until the gentleman hits it with his elbow. The hostess looks mortified and takes the pizzas back to the kitchen. She evidently discovers that one is fine, but the other isn't, so he waits for a new one. As you already know, it's not a short wait, but they're very apologetic and give him a free whiskey and even check in to see if he wants a top off... pretty incredible because certainly no one checked to see if we wanted another drink.
The pizza:
It was good - certainly something special outside of New York, but here... you can find great pizza so many places. I would not say that it is better than Speedy Romeo or Roberta's (although the latter also has a crazy wait as well typically). We had the William, Rafa, and Emily. The William was the most flavorful and tasted the most like traditional pizza. The crust for all is chewy, which is just a description, I didn't have a problem with that. Unless you are a big fan of honey, I would not get the Emily as your primary pizza. While it was good warm, it loses a bit of luster as it cools down and the cheese gets a little chewy. It was something unique, but at $22.00 USD, eh... my socks were not knocked off.
Overall, disappointed. Was super excited about their ingredients, and was totally sold after reading the pages on their website. I felt like I was going to experience something special. The food was good, but everything else was hot mess express. If you're dying to find out what it's all about, I'd go at a off-peak time during the week or order carry out. read more