We were put in the corner where there was a loud speaker for trivia night right next to our table. I didn't know that was going to be happening otherwise I would of requested to move. The service was so slow! Our waitress was very nice but not attentive at all. She disappeared for at least 45 minutes while we were waiting to order more drinks so we left instead. We would of spent more money here but our waitress was not attentive. The food was ok. I had a BBQ burger that had no BBQ sauce or pickles that were supposed to come on it. Instead it had onion which it wasn't even supposed to have onions. My friend had a flatbread that was just alright. Not sure if we would be back unless sitting at the bar just for drinks. read more

Great food and beer selection our server Lauren Valencia (name on the receipt) could of been the rudest server I have ever met ruined the whole experience read more

Food must be good because those who are served seem to enjoy it. My table waited 2 1/2 hours to be served! One was served, when the meal was finished, 6 more meals were served and the final meal was never served! Manager did comp, but..... read more

This establishment has potential..... Unfortunately, not under the current ownership! These owners have no clue how to run a business, so they hired an East coast chef and gave him full reign over the menu. But let's rewind first..... The building is a former motel/crack-house with a successful bar on the lower lever. To no ones surprise, the motel went up in flames, badly damaging the bar with it. Hence the name "Embers", as if it rose from the ashes or something. They did a great job of reconstructing the building, utilizing all three levels and adding a small deck off the back, which overlooks an alley with a tangled mess of power lines and a set of train tracks. This is by no means a "roof top patio" as their website claims. The 2nd floor has an additional full bar, a pool table & enough space to do just about anything... but they don't do anything with it. If they had bands & DJ's every weekend, this place would be "THE PLACE" in downtown Lockport. It's almost as if the owners don't want customers at all, so the top levels remain mostly unused, which is a total shame. Their menu is their biggest downfall though. Let's start off with their burger menu since that's apparently what they're known for. First off..... Why on earth would anyone need a burger menu of preset burgers? Why can't you just say, "We make burgers. Here's the list of add-ons" Done! Nope..... their chef has to create all these culinary disasters served on those awful pretzel buns and topped off with stupid things like vanilla bean BBQ sauce, "Embers Sauce" and "Secret Sauce"! Wait, WHAT??? What the hell is "Embers Sauce" and "Secret Sauce"? I'm not eating anything that you can't even tell me what's in it. When will chef's get a clue that if I want any type of sauce on my burger, I'll add it on myself and by the way it's called ketchup, mustard or A-1 steak sauce. Oh, and their menu says, "Our burgers are cooked medium-well & are juicy, no need to request a temperature". Yet another way the let the chef make his own rules. As for the rest of the menu, you can expect each and every entrée to be toped off with something that doesn't belong on it, such as mushroom gravy, dijon aioli and grain mustard. As for the service..... It's as bad as the rest of the reviews say. We overheard our server have to re-ask a table next to us what they ordered because, as she explained to them, "Last night was my birthday and I'm still a little hungover." So my girlfriend knew right away that she was going to screw up our order. I ordered the Classic burger without the mystery "Embers Sauce" and my girlfriend ordered the Breakfast Burger. Just as my girlfriend predicted, she gave us both the Classic Burger & blamed it on the kitchen, even though she didn't write our order down at all. Fifteen minutes later her Breakfast Burger arrives. I'm not a beer snob, so I'm not going to give a review on that but I do know that $4 for a 16oz can of PBR is way overpriced. Do the owners a favor and let them know what you think of this place. Maybe they'll fire the chef and just stick to good old American food without the fancy crap. For now, if you want a good burger..... go to Burger King. read more

I was very pleased with my experience at embers this evening. I've been there before and have usually had a decent experience. Tonight I will give kudos to my server, Naveed. My sister and I came in and had a drink and then decided to order a bottle of wine. Our server was very attentive and I was impressed by the wine selection, considering I was at an alehouse. Haven't had the food in a while, but when I did, it was also pretty impressive. I will come back for the beer, food, wine, and excellent service. read more

If I could give zero stars I would. Came here tonight and was told by the host that we had to get service from the bar so we stood at the bar for 10+ minutes with no acknowledgement or menus or anything. My friend asked a server walking by if we could get menus or what was the best way we could get service, she brought us a late night menu and said we could sit at a table and would be right with us. We waited another 15+ minutes with no service or acknowledgment from anyone. We finally decided to get up and leave with the host wishing us a good night, to which we responded we never got service so we were going somewhere else. She said well, I said service came from the bar. It was ridiculous that nobody knew what was going on or how to even obtain service. How does an entire restaurant go to the bar for food and drinks? Embers hasn't been the best at service or general attitude of staff since they opened, but this was the absolute worse I have ever seen in any restaurant. No reason to go back. read more

I hear the food is good. We'll never know. The noise level is off the charts. Impossible to have a conversation without yelling. We finished our cocktail and left. read more

One of the better bars in Lockport. People forget you can park across the railroad tracks. Large section of beers and some solid bar food options. I happened to go on not such a busy day and was able to play pool upstairs where there was nobody except for myself and a few friends. It was nice to get away from the normal "bar" with everyone talking over everyone else. read more

It's a decent place with good food and a lot of beer choices, however the service SUCKS!!!! Literally the worst service ever. At the bar and took 20+ minutes to get a drink. The bartenders completely ignored one side of the bar. We got their attention several times and they still ignored us. Horrible! read more

Ran into this venue on our bicycles. We had several servers who took good care of us outdoors. The drinks were fabulous - Sangrias and Moscow Mules. The food wonderful - brussel sprouts, fried pickles, pork rinds. Double cheeseburger and brisket melt with tator tots. Yum. This place is right off the Centennial Bicycle Trail. A nice surprise. read more

The service is very bad.... Very very bad. I really think that is a management issue that needs to be solved very quickly else this place will go under in 2 months flat. I would just replace all of management and do a FAST retraining of the current staff. If that doesn't work then clean house on the staff. The food is pretty bad also considering it is really just burgers. All burgers come out well done no mater how you order it. Medium rare come out with maybe a touch of pink. Don't waste your time sending it back because it comes back pretty much the same as the first time. Beer selection is at best average. Service = F Food = C- Beer selection = C Overall = D read more

Good beer, would like to see the food increase in quality but overall, not a bad tap house.

We always come back because we love Brigette, she is one of the bartenders at the bar and is always so nice and happy. She always has a smile on her face, and gives really great service. The food here is really good too! read more

This is a great place to visit, and the atmosphere is upbeat. I love the food options and they have a huge beer selection. The inside remodel and the multiple levels inside and out on the patio offer plenty of space for seating. The drawbacks are that the food portions are on the small side for the price and the service has been slow each time I have been in. read more

This place is such a disappointment. I really wanted to like it too. My husband and I love brewery restaurants because their food is usually really good. Not here. Ordered pasta and garlic bread the first time and it lacked in any flavor and I can get better tasting pasta out of a box at home. Decided to try again and got the grilled cheese which was so soggy I couldn't even eat it. I'd rather drive the extra mile to Arrowhead Ales in New Lenox. Hire a new chef and redo the menu. read more

I was there tonight my server (Jasmine) was awful and RUDE! I've been here many of times and only had the best service. I asked for a menu twice and it never came because I wanted to order food. She disappeared for about a half hour and at that point we were all so fed up we just wanted to leave. Also she through an attitude at us which definitely left a sour taste in my mouth. I love ember great food and beer but now when I go in to ask for ANYONE else besides Jasmine. read more

Been here a couple times after it opened a year ago or so. Was not a fan then. Service was horrible. Went back today as I had business right down the street. Better service than before but couldn't even make it out of the restaurant, went straight to the bathroom and up and out came lunch and the 2 beers. Never again. read more

This place is one of the few places that has Zombie Dust on tab and bottle. Sometimes sells out so you may have to check if that's what you want. Been here a few times and atmosphere is great with yummy food. Bridgette helped us out and was totally awesome! Lots of tvs and they will put on the game if you ask them to. You will not be disappointed here! read more

Wednesday is half price burgers and they are great! Brigette is super helpful with selecting just the right beer and offers fast and friendly service. Can't wait to come back! read more

Amazing atmosphere and food! Service is still under way, but the restaurant is very new, and every time I go, there experience gets better and better. I've also heard that they are under new management, so I'm excited to see what the new management can bring. There's no place like this in Lockport and I think Ember's is just what Lockport needed. Fun place to go hang out on a Friday or Saturday night, as they usually have live music and pool on the second floor. The beer list is out of this world (my fiancé's personal fave is "Not Your Mother's Root Beer"). I'd suggest trying the wings, buffalo shrimp (which is grilled- not fried!), and Cesar salad. The dressing on the Cesar salad is homemade and absolutely delicious. My fiancé really enjoyed the burger and chicken sandwich as well. Ember's is definitely a must try and the new, hip place to be! read more

The place was outstanding. Service was excellent, the atmosphere was great, sit on the patio! But the food was impeccable! Our meal included Garlic parmesan pretzels, baked mac&cheese with brisket and the Lock port Legend sandwich. Every bite was out of this world! read more

Second time here, first was during the day for a quick beer. This time was here to actually have dinner. Sat for 5 or 10 minutes before a server came by. Ordered a beer, it came but the no server for another 5 to 10 minutes. Asked if I would like food, ordered brussles sprouts as it is marked as a popular item appetitizer, those came out, sauce was supposed to be a lemon garlic, not sure but didn't taste either. Here 30 minutes, waiter just asked if I wanted anything else, nope getting my check and leaving. Food is "eh", service is poor, prices are $10 or more. Place needs to reevaluate its food and staff. I haven't felt this unwanted as a customer in a long time. Plus it is not all that busy, never once did the server ask if everything was ok. Lastly, there is a locked guest wifi, but nothing at the table or from the waiter of what the password is. At $10 per dish, $4 for a 13oz beer, I expect at least good service and food with flavor. read more

Went for lunch. Food was just okay. Ordered the brisket sandwich and Lockport special sandwich with sweet potato fries. Service was very slow. Probably will not go out of our way to return but if in the area would maybe go to sit outside. Very clean and cool looking atmosphere. Waiter was very nice and attentive. read more

This place has some good qualities but also negatives they need fixed Soon. Positives are the food is very good but a tad pricey. Lots of people I know have eaten dinner there with good reviews. I have only got appetizers but all were good. Good beer selection but you have to ask to see the beer menu. Negatives are staff and customer service. They have some bad bartenders and wait staff but a few are really good. Most lack customer service training and are not overly friendly. I HATE when you sit down at a bar and none of the 4 bartenders recognize someone just sat down in those 2 stools that have been empty for the past hour. I'm not 100% sure but it seems the bartenders divide up the bar into quarters and each one gets their own section instead of all bartenders taking care of everyone and splitting the tips. They also monitor the drink tickets spitting out from the waitresses more than making any eye contact with empty glass patrons at the bar. I sat there watching each of the four bartenders do everything but look around to see if anyone needed a drink so I waited for 10 minutes before almost grabbing one walking by who then seemed surprised no one helped me yet. Then upstairs they have a nice open area with pool tables and dueling pianos on Saturday nights. I have seen them perform couple times now. They were very bad performers and neither guy could sing at all. No waitress for the entire upstairs room so you have to stand in line at the small bar and the selection is limited upstairs. Last Saturday they had a small private party before the pianos started. There were very few tables and chairs set up but did have an open side room full of them. One off duty owner or bartender saw us looking for somewhere to sit and pointed us to the closet and told us to grab some chairs. We finally settled into 2 chairs up in the loft. I then kicked and spilled our drinks we had to set on the floor cause no tables were out. We watched group after group come up to the loft looking for a table only to walk back down. Those people would have sat and stayed if there was anyplace to sit. My last issue is there are plenty of TVs but no marketing is given to sports. I was there waiting for Blackhawks game to start and no one ever put the game on until patrons asked bartenders too. Management should advertise to come watch the games and enjoy some drink or food specials. They could draw a much steadier sports crowd if they put forth a little effort. Place is nice and they spent some big cash on the remodel but they need some new management and or staff training. They are losing money by not going that extra mile. Advertise the games and set up tables and chairs! No one wants to stand for 3 hours watching the band! read more

Food was fantastic! Specials were priced right! Had Gnocchi with marinara & Cubano sandwich with a beer flight. Sooooo good! And Elisse (Keaton) our server was fun, attentive, and quick with what we ordered. We WILL be back! read more

Went here yesterday to check out the space for a possible bridal shower venue and LOVED IT! Their bloody Mary was one of the best I've had as well as their bbq pulled pork flat bread. With an order of 2 craft beers, a bloody, a burger & a flatbread, our bill was no more than $36. We will definitely be back. read more

Good food and atmosphere , especially for Lockport! My only complaints are the lighting (they keep it lit like a classroom) and the service is a bit slow and unorganized (but friendly). read more

Went down there on the 26th of June to try the new place out. I got there shortly after 6pm and the place was already packed. We got the last table on the first floor, closet to the door. We must have has good timing because ten minutes later there was a rush and there was a 45 minute wait after that. First impressions: they did an outstanding job with the decor and everything. Having been to the old "dreams", this is night and day difference. Food: there was a total of three of us in my party. First impressions was it took a long while to get our food. Two of the three of us got their food first.... The third dish showed up ten minutes later. It probably took about 30 minutes to get our food in the first place. One of my friends ordered the beet salad. The salad was suppose to come with Goat cheese but came out with blue cheese. I guess that's all they had. My wife had the breakfast burger with sweet potato fries. She said the burger was awesome, but the fries were cold. I ordered the chipotle chicken with bacon and regular fries. My meal came out ten minutes after my friends and wife, so my meal was hot. I enjoyed my meal. Staff: our server was heather. She was very nice and performed her job very well. She stopped by ever ten minutes to see if I needed another beer or if there is something else she can do for us. Downside: a lot of kids in the bar area. The table behind us had 6 kids and none were over the age of 5. Parents were all sitting at a different table. My friend and wife mentioned that it was a bit loud, but overall it's a nice place. read more

Slow service not great food. Hoping it gets better. Lockport needs more places to eat. Beautiful building did a great job rebuilding. Will definetly give it another try soon after the links are worked out. read more

This place has SOOOO much potential , seriously ! A very nice clean bar and restaurant , plenty of room. I say during the fall/winter try some live music on bottom floor. Also maybe a little training with the servers... I feel like there was 0% training on how to be an efficient server . Last weekend me and my friends were there our server greeted us by asking if we wanted water or "anything else " like I said can be an excellent place ! read more

I am trying to book a rehearsal dinner for October 2019. Emailed event planner, called two more times and no call back or email and I waited 1.5 weeks and still no response. Don't waste your time! read more

Have been here numerous times for drinks and/or a meal. Service has always been excellent, but this week I really put them to the test after booking a private party. Theresa and the event staff at Embers are really on their game. Besides providing clean, decorative, and ample space, they have a wide variety of event menu options. Everything from a full dinner / bar package for formal receptions, to apps and dishes and cash bar options for casual parties. The staff was attentive, friendly, and willing to go above and beyond the call of duty as the night unfolded. I wouldn't think twice about recommending this facility to anyone looking to host an event with a staff that knows what they're doing, at a facility ready, willing, and caring about your experience. read more

Stumbled on this place by accident. Glad we did. Service by Dave was top notch. Pizza soup (why didn't I think of that?) left me wanting more. Hubby had a great craft beer on tap, wide selection, along with a blue cheese bacon burger with maple Cajun bacon. Loved it. Ordered a side of that bacon, well seasoned & cooked to perfection. I ordered the special, brisket sliders, yum! Tater tots too!! Reasonably priced, good quality food, prepared well accompanied by stellar service. I shall return for more!! read more

We love coming to Embers because they have great drinks for amazing prices. The bloody Mary's on Sunday are the best I have ever had in the suburbs. We had two female bartenders on a Sunday morning, and they were fun, attentive, and kind. I gave 4/5 stars because the food quality is inconsistent. The sports atmosphere and great service make up for the OK food. read more

This was our first visit to Embers. We were pleasantly surprised. If you love different beers, this is the place. Being a Saturday, they had Moscow Mules on special. For appetizer we had the wings and the buffalo shrimp. The wings had a honey porter stout glaze. Delicious. The buffalo shrimp are tasty as well. Not overly spicy and a nice blue cheese crumble. For dinner we had the chef special smoked prime rib. The balance of smoky and seasonings the chef used was perfect. The only reason we aren't giving 5 stars is the dinner came out at the same time as the apps. But otherwise everything tastes great. We will be back. read more

Was overcharged for a beer. The waiter, and manager refused to correct it, and assumed I was trying to pull one over on them. This is horrible customer service, and I'll never step foot in this mediocre establishment ever again. read more

$1 extra for jalapeños and they come out of a jar. C'mon dude. Besides that, good food.

The slowest worst," I've never felt so ignored"service, and just ok food, woulda ordered another drink had server come back to check on me.

Building rehab extensive and beautiful. The brussel sprout appetizer was very undercooked and you could chew for hours. Wait staff very attentive. The black blue burger was average. Pretzel bun below average. Overall pretty to look at but food is just average. read more

Good food. Awesome beer selection...but..everytime I've been the service sucks. First time the hostess was super rude and seemed pissed I walked in the door (nowhere near closing time) second time, bartenders seemed pissed I wanted to order a drink from the bar. Someone needs to get laid and slap a smile on. read more