Quoted $79 to clear main drain from clean out in the front yard. Without any prior notice, end up charging $149. Then the drain was clogged again 2 days later. The guy keep asking if my rental was insured and I should claim with insurance. Suggest hydro blast, quoted $1200, no warranty. I said I was going to think about it. Then he mentioned a small unit for $550??? End up going with another company. read more

I had a plumbing issue that needed to be addressed immediately and submitted the project to 5 plumbers on Yelp. Elite Rooter was able to provide the soonest availability and I had a plumber at my home that same morning. Alex was courteous and extremely helpful. He was able to quickly determine the issue, obtain the parts that were needed, and fix the problem efficiently and at a fair price. Any time you have a sudden unexpected home repair issue, you want someone who has expertise, professionalism, the ability to walk you through every part of the project, and to treat you fairly. Alex easily delivered on all fronts and I would highly recommend him and Elite Rooter to anyone who encounters a plumbing issue. read more

Had an appointment set up and was told they would show up between 4pm and 5pm . At around 445 I called to verify they were coming and was told to expect them between 4 and 6 and I was the next stop. It's now 715 and no one has shown and their office is close. 99% of any job is showing up. read more

Mike showed up on time, after a courtesy phone call as requested. He was personable, knowledgeable, honest about my repairs, and fast-working. Hopefully it won't be needed anytime soon, but would certainly use Elite Rooter again! read more

I had to re-do my pipes for my entire house. I call many plumbing companies and elite rooter gave me the best price for the work they do. It was definitely the best and right decision. Brian and Junior were beyond amazing, they were professional and answer every question I had. They did an amazing job, they were throughly with there work and there customer service was beyond what I could imagine. If I were to rate them, I would give them a 15 out of 10, I'm going with them for my plumbing work from now on. Thank you read more

I want to express my disappointment in work that was performed at my home April 23rd and my entire experience with Elite Plumbing. Elite plumbing was contacted, through Yelp. Carlos arrived Saturday around noon or 1:00. Around 3:00 and the faucet worked. $1,500.00 was the price to do the job. Carlos said he would be back Monday to hook up the shower head, which he was going to charge another $299.00. When my son came by he asked where all the parts were. I thought Carlos had left them on the counter, but he didn't leave them all. The proof that told the story of what needed replacement was missing. The faucet and nob were there but nothing to indicate if the cartridge or valve needed replacement. My son's belief, and a different plumber's belief, is that only the cartridge may have needed replacement, not the valve. Then my son pointed out that the trim kit Carlos had chosen didn't match anything in the bathroom in style or finish. On Monday Carlos came to finish the work. Will came as well. Will seemed outraged that I ask for compensation for the improper trim pieces. On looking back on at what transpired next, the idea of finishing the work was to intimidate me into thinking my bathroom was filled with mold and rotting framework and the entire bathroom needed to be torn down and rebuilt. Not only did yet another employee from Elite show up but they called in Preferred Choice to corroborate the story and start an insurance claim. They emphasized how I could get a whole new bathroom at the expense of my deductible. The logic being, only a portion of the wall was damaged but they would not be able to match the tile that is there. So, the insurance company would be on the hook for a whole new bathroom. I put a hold on the claim to think this through. There was, is, no water damage to any of the 2x4's now exposed. There is no apparent water damage on the opposite side of the damaged wall. It seems to me that sheetrock would show some indication if water was present. There could possibly have been moisture present when Preferred Choice came because Elite had water running briefly and no shower head was attached. That could have caused the readings they were seeing. I contacted a plumber I have used a few times and have been happy with their work. They were not available to help with the initial problem. Though this plumber didn't say what he would have charged to do the work already done, he did say, Elite took advantage of the situation. When I told him what was supposed to have been completed on Monday was going to cost $299.00, he showed me exactly what needed to be done to complete that task. All that was needed was 2 screws to attach the shower pipe to the 2x4. Wow, interesting how they treat their customers. Though the 2nd plumber did not have the tool Preferred Choice had, he did not see any damage in either the wood exposed or the sheetrock on the opposite wall. He also mentioned that when the insurance adjuster evaluated the claim they may have rejected it and I would be on the hook for the remodel. read more

We had a broken seal on toilet drain causing a water leak. Being a renter never sure how this could go or how we would be treated. Louis Rascon was our plumber and did an excellent job taking the point on this repair. He called the restoration company in order to protect the landlord and kept us informed as to what is going everyday. Took the week and ended on Saturday. Louis came out early to set the toilet after the cement had dried so we could have the routine back of using that bathroom again which is very important to my elderly mother. If Louis is the representative of all of Elite than truly they are a fantastic company to have fixing plumbing issues. Side note about Louis. Very detailed. Clean. Attention to detail. Dust from Jack hammer was minimal and used the air scrubber to cut down on dust in the house. Had to pour cement and the prep area had a drop cloth used to keep the area clean of any spillage. His assistant was attentive as well. Clean language, nothing off color in any way. A true credit to Elite Rooter. The job that was done was through an insurance company and so payment I am told was at the end of the full job. I am the tenant not the owner. Keith with Elite started to call me for payment. Not my place. I forwarded my landlord his request. I did not give out the landlord's info because they should have it. They accepted the job. This past week I get a notice of Lien on the house using my name as the owner. I am the renter. Keith has not responded to my voice mails. The lien company has been told to cease and desist immediately. Would not use this company ever again. Like Louis though, good man, Keith not so much. read more

WARNING - be cautious if you call Elite Rooter, they called out "Copper State Home Builders" without my permission (remodeling company) and attempted to get me to agree to send large bills to my insurance company Responsiveness: 5/5 (this company is super responsive/friendly) Day 1: Two guys came out right away when I called about a kitchen sink clog. Said they were unable to clear and had to come in morning to put camera in. Day 2: Three guys, yes THREE came out to put a camera in, immediately went into a long speech about bringing in insurance company to replace pipes and offering to pay deductible/part of it. I did not want to bring insurance in and communicated this. They insisted that their remodel company come out, Copper State Home Builders to make a report while everything was wet so they would have an insurance claim. Told me not to tell insurance company anything and refer insurance to call them direct. After me saying I really don't want to do that they told me they could jet the pipes for a quick band aid for ~$1,200 but told me the problem would come back. I relented and agreed to have remodeler come after a lot of persuasion only if they agreed to come out and take a look at no charge. They agreed to this immediately and insisted on staying on site until their buddies at remodeling company arrived. I agreed initially, then looked up google reviews of the remodeling company they called while the Elite Rooter plumbers waited outside as I was very concerned about them going through insurance when I did not want to go that route. Found multiple concerning reviews of people who appeared to have similar experience to me. (plumber called them without my permission, etc...) At this point I went outside and told them I wanted to pay them for their time so far and cancel everything. They DID NOT like this. Their card reader was having problems, insisted they wait for remodel company while they tried to fix card reader and could put time today on the bill to insurance. Two out of three of them left and one person sat in their car outside for a good hour. Remodel person came, left, card reader still broken so I paid with check to get rid of them as I did not trust them even 1%. Called a different company, they fixed pipes right away. DO NOT RECOMMEND THIS COMPANY Edit to review: remodel company was called/scheduled prior to me agreeing if no cost, prior review language was unclear about this read more

Elite Rooter was able to come out quickly and was very reasonably priced and quick to diagnose the plumbing back up problem.

Came out to to give an estimate, I accepted and he got the job done on the spot. Good work at a reasonable price.

Called for a broken garbage disposal and got same day service. Fast, friendly and reasonably priced. Thank you!

Soro came to my rescue when I had a clogged drain causing havoc in my home. He showed up promptly at the time he provided - the same day I called for service! He was professional, courteous and even wore protective booties to keep my floors clean. I highly recommend Elite Rooter, and Soro as a technician. Thank you for providing excellent service. This is the only number I will call for any plumbing needs I may have in the future! read more

I found my lifetime plumber. Soro was professional and did an awesome job fixing my plumbing problem. Best part was he left no trace he was there from the time he walked in until he left. A plumbing business that you don't have to clean up after. read more

The Elite Rooter team were very high quality. We have a belly in one of our drain lines which they unblocked, jetwashed and checked afterward with a camera. Will definitely call them when I have any other drain needs. read more

A big shout out to Brian and Junior for taking care of our plumbing emergency. They worked long hours into the night to complete our pipe replacement. They were courteous and polite at all times during their time at our residence. These guys definitely had plenty of experience and displayed expertise in their trade. Thanks Elite plumbing! read more

Yes they were cheaper than most the other plumbers. But they also did a mediocre job. They didn't even bother to strap the pipe down after they were done and just left things hanging. Would not recommend them or be having them return. read more

Great experience and affordable prices. Thanks Zorro for being honest and providing great work ! Would definitely recommend.

Been down this road before with Elite Rooter Phoenix team!!! So I called on them again. Customer service, a friendly courteous demeanor, and the level of comfort received from a company, (and the teams) are the first things that prompt me to call them back again. I found myself in a mess of a situation over a year ago, after several other plumbers came out to access the situation; it was Elite that I finally chose! I can appreciate the empathy expressed from the initial point of contact. The teams attention to detail is remarkable. I really like how they bring their customers into the loop throughout the process. So when I called them back for a second job I had expectations for the same service... and they delivered! I explained my hardship and traumatic situation that I had encountered over this pandemic. Keith, the manager and his team were understanding and worked with me. I know that I will have to reach out again down the road, and I am confident that I will call Elite Rooter Phoenix. Thanks a whole bunch. read more

Elite did fantastic and timely work and were very easy to work with on everything. Highly recommended!

I want to give a review to Elite Rooter they came out to my house evaluated the situation took a camera and showed me the situation and gave me a wonderful price. The people there are wonderful Gilbert Suarez who was in charge of my job. He worked tirelessly and exceeded all expectations did a beautiful job a very professional very polite the other gentleman Keith Shannon was very to the point. What he waid that was going to do be done, was done. They did it in a very timely manner very professional and I would recommend them to everybody not just anybody but everybody these are the people that you want in your home very honest and upfront there's no gimmicks there's no games there's nothing they are wonderful. Thank you Elite Roiter (Gilbert Suarez). Happy customer. Diana Escobar-Phx, Az read more

I highly recommend that you get another quote. I'm giving one star because I feel like I got screwed. It took him 10 minutes to change a part in the tank and put a shut off valve on the toilet. I was charged $360. I'm sure I could have purchased three new toilets. read more

Had Soro and Joel here. I just moved into this house and needed to locate the sewer clean out drain so I could drain my pool. They located it 6ft underground dug it up and brought it to ground level for me. They were very professional and courteous and informative. They let me know what they were doing. I feel they were very reasonable and didn't nickel and dime me. I would HIGHLY recommend these guys for any plumbing needs. They will be my go to guys before I ever call anyone else. read more

Prompt expert service and the best price in town! I would definitely recommend elite rooter.

We had a clog in our sink that our snake couldn't reach. We reached out to different plumbers on Yelp and Elite Rooter gave us the best price and quickest response time. They came out that same day and got our drain running again. They're fast and affordable! We're very happy with them. read more

We recently needed the services of Elite Rooter to determine why water was backing up in the shower. After a methodical assessment they determined where the blockage was located.. They were thoroughly professional in every aspect of assessing the issue, and the necessary steps needed to rectify the problem. We want to share that Julio and his partner worked very hard removing the 5 foot deep by 5 foot wide hole needed to access the affected pipe. They found a 10 foot long tree root inside the pipe. Their assessment of what needed to be done was accurate. We feel fortunate to have contacted them and had the best outcome in a timely manner! read more

Can't recommend them. Called, and arranged a specific date and time for service. They called halfway through their arrival time to say they weren't coming. Unbelievable...and unreliable! read more

Excellent service . I've had lots of company's out to clean our sewer line. These guys are the best . Highly recommend!

Keith was great! Got an appointment quick and now my tenants have hot water! I'll be calling them next time something goes wrong.

We called Elite Rooter out to our condo complex at around 5 on a Saturday and Brian arrived within an hour. Another plumber had already been called by another owner in the complex and they couldn't fix the problem. In fact, they wanted $900 to remove the toilet to snake! The problem was on HOA property, so we called Elite Rooter for a second opinion. They should have been the first call. Not only were they quick to arrive, Brian was very nice and he really knew what he was doing. He fixed the problem very quickly using the sewer cleanout. The cost was outrageously reasonable. We will absolutely call them again and see if Brian is available. read more

Brian was on time, very polite and courteous, and did a great job. I will definitely use Elite Rooter for any future plumbing jobs!

All I can say is these guys are amazing both Keith and Brian went over the top with service and pleasantness to help my mom. I'm in California and they were there within 2 hours of my call making her feel comfortable with her clogged toilet. She was embarrassed with a mess but they didn't care all they wanted to do was help her. I had another guy out there yesterday he charged me three times the price and didn't solve the problem. These guys have amazing customer service along with the lady who took the call and care about their customers. If we ever have a problem again there would be nobody else I would call. Honest reasonable and know what customer service is about. Keith followed up and said he would go by and check on her if I needed and they were an answer to prayer. read more

Elete sent 2 professionals over a few days ago and took care of the blockage in a very thorough manor. Sent a camera diwn the pipe and i saw what was going on. They spent a solid 2 hours here making sure the job was perfect. I believe the tech was Michael Chavez. A real pro. No surprises, they honered the special advertised price. Honest, very professional, courteous, clean and thorough. I highly recommend tbic company, they are tops. Hope I dont need them again, but if i need the service, they will be the inly ines company I call. read more

I wanted to thank Elite Rooter for their excellent service. Especially Soro who helped explain in an honest and detailed manner what was needed and what was not. As well as what to expect in the future as I have an older home with cast iron and clay sewer pipes. Kudos to this company for being honest and fair which is sometimes hard to find these days. Very professional and just great people to know. Five stars all day long. And no, I did not know this company or any of its employees prior to meeting them at my home for the first time. But I will refer them to all my neighbors. Great job guys!!! read more

Had a gas leak. Elite got it fixed despite a very difficult city recertification process. I appreciate a company that perseveres through a tough job. Would definitely use Elite Rooter again. read more

Great service. They came the same day for an estimate and ended up fixing my valve on the spot. Took them no time at all. Much better experience then the last plumbing company I used to use. Definitely will use Elite going forward for all my plumbing needs. read more

My toilets and showers were backed up on a Sunday evening and Soro came out first thing the next morning and fixed everything. I had a company come out and misdiagnose the issue before Soro and Elite Rooter were able to solve the issues. Not only did he save me time, but he also saved me a lot of money. Trustworthy and knowledgeable. read more

When you need help FAST...this is the company to call. We had a huge backup in our kitchen and they showed up within an hour. They were courteous, helpful and informative. They answered all our questions and showed us the camera inspection of our pipes....not pretty! They gave us a price that did not change, even though they were at our house for about a half day. There were no complaints or impatience on their part and we really appreciated the professional service they provided. It's a small company, so they try harder....and they do! Thanks guys, we will use you again I'm sure....hopefully, not too soon! (-: read more

This was the only rooter company in town that had a $99 sewer scope fee. This is extremely common in Denver. We even have a company named $99 rooter. The scope of the work is truly only worth $99. We have this service done with nearly every property inspection. I own a real estate company in Denver. When I was purchasing a home in Phoenix all of the companies were ready to charge over $200! This is to take less than 30 minutes to find a clean out or pull a toilet, run some water, run the scope camera (which looks like a hose) down the sewer line to where it drops into the city line, and then turn off the water and pull the camera back slowly checking out the line and recording. It is a pretty simple job. The first time I attempted to use this company they called on the day of and were going to be over an hour late missing their appointment and the lady at the office was not answering. I was in from out of town and my appointment time was important to me. The second scope appointment went well and the tech they sent out was very knowledgeable. read more

Fast!! Brian was clean and very professional yet personable. Was able to get out tub up and running again. Would definitely use again. Gives a 90 day guarantee on job. HIGHLY recommend them! read more

Jose and Rafael of Elite Rooter did a great job today. Instead of using the assigned plumbing company through my home warranty (who couldn't come out for 2 days and then didn't call me back as promised), I saw a google ad for Elite Rooter, same day service with a special on clogged drains. They don't charge a trip fee, told me the fee on the phone, and were there within 2 hours of my call with a call beforehand to let me know they were on their way. Jose and Rafael were both courteous and professional and showed me what they were doing and what they found in my drain. They fixed the issue right away and I paid what was quoted. I would call them again in a heartbeat and appreciate their great service! read more