Yair came over for an issue we had and from the absolute very beginning he was very respectful and professional. I would gladly recommend this business. Thank you guys so much for a prompt response and great work. read more

On Thursday night, we discovered that our kids' toilet had been leaking for several days, maybe even weeks. Upon investigation, my husband found a pin-sized hole in the supply line. Instead of just fixing the supply line, we decided to replace both of our toilets which were from 1979 with new water efficient toilets. On Friday, I contacted a few companies from Yelp and Elite Rooter responded within a couple of hours and they were able to schedule their technician to come out the following day. The other companies couldn't even get us in until the following week. On Saturday, the technician, Brian K., called to let us know he was on his way. He was courteous, professional, and you could tell he knew what he was doing! After he installed the new toilets, he noticed that one of them didn't flush quite right and he worked on it to ensure that it was working properly before he left. Apparently, it was something that happens often with new Kohler toilets. He left the work areas as clean as when he arrived too, which is a huge plus!! Friendly, efficient, knowledgeable, and adhered to Covid protocols - I would highly recommend Elite Rooter and plan to call them again when we have plumbing issues in the future. read more

Elite Rooter - Plumbing Near Me - Phoenix, Arizona

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Had some issues in the beginning but they resolved it. Brian as always is amazing. Always willing to go above and beyond.

Good job Stephen and Jr. They unclogged my backed up bathroom sink drain. They continued different methods until we had success. I appreciate their customer service and honoring the quoted price of $77. Along with a 30 day guarantee, this was a good deal. I will use this company for future needs. read more

I have an older home in Scottsdale where roots were discovered growing in the sewer line. I know this is a common problem and is a costly repair. So I met with three companies to explore potential solutions. Replacing the line is considered to be the most long term viable solution. A sewer scope was needed to pinpoint the exact location of the roots. Unfortunately, my old home was built in 1958 and did not have a cleanout valve available outside the home. One very well known rooter company wanted to install a clean out port inside the house bathroom before they could perform a sewer scope. I turned down their proposal. Brandon with Elite came out and was able to locate an air vent on my single story flat roof. He was able to perform a sewer scope through the vent to identify the two locations where the roots were clogging the line. It took him about 15 to 20 minutes to perform the sewer scope and come up with a solution. I found Brandon to be very knowledgeable and accepted his repair proposal. Matthew with Elite performed the hard work to dig a substantial hole to replace the old drain pipe. Took him two full days from start to finish. He was also able to repair the landscape irrigation lines disrupted during the excavation. An unexpected bonus was the installation of two cleanout ports. One port is directed to the city sewer in the alley behind my home. The other port is directed towards the house. After work was completed you can not even tell there was a large hole in my backyard. Everything is back in place looking good. I am very impressed with the work provided by Elite Rooter and highly recommend them. read more

Has a clogged tub, thought the usual but nothing was working. Sent for quotes from Yelp and by far best rate ever. Even came out same day. Fixed our tub and gave us some recommendations while he was here. Thank you. I will differently be calling again. read more

I called them out for their unclogging deal. That didn't work and they said they had to do a flush and use a camera, which costs hundreds of dollars more. They get a couple stars because they unclogged the drain. However the big problem was after using a camera they recommended another company come in and help me fix an issue their camera found with a pipe. The company they called was terrible, had horrible reviews, and cost our insurance over $1,000. It was a HUGE mistake to allow them in our house. On top of that I tried to get the camera footage I paid for, and they stopped responding to me. I would recommend avoiding these people since they like to work with other bad companies. read more

New house with a clogged kitchen sink, they were able to fit into my renovations schedule, lady on the phone was very polite and professional. Stephen called in 20 minutes before arrival, masked up, professional and to the point, work was very clean and drain was cleaned up. Will definitely call again if needed. Thank you. read more

I had a crazy idea of an exterior floor drain and Yair helped me talk through the solution of my issue. I will call Elite Rooter again with any plumbing needs. They were quick to respond, professional and on time. read more

This is the second time I called on this company because my first experience was great. They are very fair and reasonable with their estimates. Both guys during those two different service dates were professional, very polite and took time to explain what's going on. Fernando was the last guy who we worked with and he was very responsive to my calls and scheduling needs. He accomplished the job efficiently and he cleaned up his work area. He was definitely very helpful. I just hope this company continues what they are doing to keep these well trained and professional techs with them. I am glad to have found my go to plumbing company. read more

We live in Peoria AZ and had a toilet back up. Well we thought it was the toilet. I bought a toilet auger and was not successful unclogging the blockage. The auger went through the wax ring plastic and I could not go in either direction. I had to remove the toilet. I was ok with that as we were considering a new one. Once removed I used my upstairs bathroom and it over flowed. I have one of 5 tri-levels just north of Olive ave. Of course we have a full bathroom in the basement. After removing the toilet I became the lowest spot and water would flow out. I knew I needed professional help so we found Elite Rooter. They offered a 15% military discount. At this time we thought the blockage was between us and the street. Elite responded quickly. Yair Vicencio was the tech. He ran his snake/auger back into the house through the clean out, then all the way to the street, the full length of his equipment. We still had a blockage. He called a team member with the video and even with the line full of sewer water they could not tell where the blockage was. This was all for $90. At this point I elected to have them hydro jet the line for $1250. After several hours and complete hydro jetting I still had a blockage. At this point Yair suggested I look into the cleanout of my neighbor across the street. He had water backed up too. But since his lowest drain was 4 feet higher than mine he was not affected yet. At this point I called the city of Peoria. After convincing them we had exhausted all possibility of a blockage on my property the sent out a crew and discovered the blockage was 4 blocks north in the middle of Olive avenue. The story has a happy ending as the city cleared the blockage and the shit went downhill. We will file a claim against the city but they actually really did a good job. Highly recommend Elite Rooter. Very well priced and accountable. They had 3 people on with the owner and stayed till my problem was resolved. Hats off to them and Yair! read more

Drew arrived right at the beginning of the time window I was told to expect. Very polite, neat, informative. He got the drain cleared but was concerned there might be other issues so sent for another plumber named Tim who was also polite, neat, and informative. He brought a camera to look into the drain and then gave me recommendations for improved drain performance. I was able to use the Drain Cleaning Special coupon I got in my Valpak, so that made the experience even better and since there is a 30-day work guarantee, that made it even better. However, they do not provide a paper copy of the estimate so that might be an issue for some since they will only email it--I believe there should always be a paper option if requested--Plus, there was some problem with the computer so 12 hours later, I have yet to receive the receipt and estimate for additional work I am considering.... read more

Had great service from Elite. Contacted them on a Saturday and they were able to get someone out to me first thing Monday morning (this wasn't an emergency). Tech was super professional and helpful, and took care of my clogged drain on the first visit. Will definitely call again. read more

If you have a septic system, don't waste the stress, money or time on these guys! Completely incompetent when it comes diagnosing a septic problem & they "Septic Specialist" is a total con man 100%. He wanted us to sign on for $20,000 septic replacement job & I've since had 2 other more reputable companies come out & say its an outright lie. Nobody in charge will ever get back to you,....the company is trash. read more

I requested a quote on Saturday, they didn't respond until Monday. THEN they said that they only do in person estimates. I told them the guy that gave me a fair estimate, got the job. read more

I had a home plumbing emergency coinciding with a medical emergency (isn't that usually the case?) and it has to be 3 hours before anyone opened in the morning. I left messages by phone and through the YELP app and Elite Rooter wa the quickest and had the most positive response of anyone. Thy couldn't cone out right away but was empathetic w met medical situation and offered to keep a tech "flexibly" in my area as much as possible when I anticipated being finished with my medical procedure and told me to call when I was on my way home. I did and they had a tech there to resolve my problem 30 minutes after I arrived home. All others had me make an appointment the next day or later. read more

These guys are great. Knowledgeable, responsive, effective and reasonably priced. I highly recommend them.

Do not walk away, RUN!!! This company lacks honesty and integrity. I had to have the pipes in the home replaced and was misled at almost every turn. I was informed the renters in the home would not be misplaced, which was a lie. I was told the job would be completed in a few days, also a lie. I was informed there would be a $1,050.00 discount, yep, a lie. I was told the insurance company would cover everything, which of course was another lie. As if that were not enough, they made an error in billing the insurance company and had to modify the bill. Less than two weeks from resubmitting the bill, they placed a lien on the home due to not being paid!! Putting a lien on the home was not only unnecessary it was cruel and heartless. Please do not be fooled by these snakes in the grass, they will bite you! read more

We relocated to Phoenix & decided to update our Biltmore patio home. Unfortunately, we encountered every hiccup on a remodel you can imagine including new sewer lines. Elite Rooter came out & installed new sewer pipe with a high tech devise of threading the new pipe w/out having to jackhammer the entire interior floor. Frank & Soros were meticulous & thorough doing what needed to be done. They went above & beyond to make the experience as pleasant ( which is a feat in itself) & effective as possible as quickly as possible. They spent extra time & hours to determine where the "issue" was to repair & pass inspection even though it was the inferior plumbing work previously done. I strongly recommend Elite Rooter & their staff to repair your plumbing issues & in a timely manner with as little disruption as possible. read more

We will definitely use Elite rooter for any future plumbing needs. I reached out via Yelp on Saturday evening, they responded within less than 5 minutes and scheduled me for Monday morning between 9am-11am. Monday morning at 8:45am I received a call, which I didn't answer bc I was in a work call, so Steven (technician) sent me a text to let me know he was 10-15 minutes away. The tub/shower was unclogged within 30 minutes. They also took a look at our sump pump as our home has a basement and I'm not familiar with sump pumps. They gave me piece of mind by letting me know it was working correctly. Super friendly, professional, and courteous. I highly recommend Elite Rooter to anyone looking for a solid plumber! read more

I just wanna start off by saying that elite rooter knows how to get the job done. They are fast paced, very attentive and well knowledged when it comes down to plumbing. I wanna give a big thank you to Reyes Murillo, he did a very good job unclogging my pipes, such a handyman. I'd definitely consider using them again in the future. read more

Reyes came to the rescue when i had to call them last minute he also is very professional

I accidentally flushed a 6 inch makeup brush down the toilet. This is my 1st time using a plumber and I really thought I was going to get ripped off. Elite Rooter gave me an estimate of $77 to remove the makeup brush. I was like score, I couldn't afford any additional charges. The Technician knew what his was doing. He came in with a shop vac and sucked out my makeup brush! He was here probably for 15 mins. I definitely recommend this company for your Plumbing needs! read more

Guess they didn't want my business. I never got so much as a quote or callback once Steve came by.

This company responded to me through the Yelp right away. Brian Kaib did a great job fixing the plumbing problem at my house. He was professional, and did the job in shorter time period. I highly recommend this company. read more

Cleared drain but said pipe needed to be scoped. Was suppose to show up later in the day but never showed up . Called the following week because they never asked for payment and they sent a guy out. He used his crapper camera and claimed our seer drain needed to be replaced. Told up we could make a claim in home owners insurance. He would not leave our house when asked . Finally had to lie to him to get him to leave and then call there dispatch to cancel everything and pay them. Scam. Found similar insurance scam reviews online. read more

Stay away from this company !!! Came out and did some work at my place and when they gave me the estimate i was told by Matt that my insurance would cover it and not to worry about it and that he would handle everything with the insurance including the claim. The day before they were to start the job i spoke to my insurance and they told me they would not cover the plumbing i called Matt and told him what i was told and he told me not to worry that the insurance would cover 80%-90% so i made the mistake of trusting Matt and let them do it. The total job was $6800. After it was completed i waited a few days to hear from them. This was the end of last September and since them I have texted Matt a dozen or so times without a response and whenever i call him it just says he is not currently receiving calls. This is a man that sat at my kitchen table looked me right in the eyes and LIED to me. Very unethical and i would hate to see any one else taken advantage of by this company Ernie Alvarado read more

After spending $1500 to try to get ahead of water damage at my home i needed Charles to return to fix another problem. He said he could not get to my home that day but would come back out the next AM. He was a total NO SHOW. Never even answered my call. This is the worst customer service i have seen in a long time. Nothing can explain this lack of sensitivity read more

Quoted us $79 to unclog the pipes. A technician came to the house but did not fix the clogged drain. Instead, this company quoted us $1200 to use a hydro jet to unclog the pipes. However, they till took my $79 when they did not fix the issue. I had to go to another plumber with a much more honest way of doing things and helped us unclog the drain for a lot less money than $1200. Never using this company again. We've found our forever plumber. read more

Requested pricing on the install of a pressure reducing valve ($100 part & half hour to install) on an easily accessible 1" water main and received a quote just shy of $1200. Little did the salesman know that I worked for a large mechanical contractor for 10years and currently work for a large mechanical engineering company and that the total labor, parts, and van cost shouldn't have exceeded $300. These guys are clearly trying to take advantage of customers. Only reason they get two stars is because they responded under 12 hours. read more

So, the one star is because they did what I asked. Cleared our clog, but the process and the pressure sell was so painful and their credibility so questionable, I wouldn't use them again. So, Stephen came out. Super polite, nice guy- in fact FAR too nice to be working for this company. Our kitchen sink was clogged. Needed to be snaked. So, he did this. I sat in a nearby room during the process and hear an 'OH, WOW' which almost sounded rehearsed. I asked what was up, and he showed me 'tree roots'. No food stuck in it- nothing- just a small glob of what appeared to be roots. Hm. Interesting. It hadn't been running slow at all until it suddenly clogged after a massive cooking session and stuffing of vegetables down the disposal. You'd think with tree roots growing into the pipe, we would experience a gradual slowing of draining, but maybe not- I am admittedly no expert. He went on to want to have his 'camera guy' come, no extra charge (yeah, right), to run a camera to see the extent of the problem. I had read previous reviews and this is a CLEAR theme. UM, NO thanks. He went on to explain how serious this situation is. Ok, thanks. Interesting that we've had no other issues with plumbing in the 13 years we have lived here, but ok, note was taken. He says he is going to clean up and will be done in a few minutes. The next thing I know, the 'supervisor' shows up. I literally felt like I was in a Saturday Night Live Skit. This guy suggests a homeowners claim based on some water damage to our cabinet. REALLY? 'I'll take care of it", he said. blah, blah, blah. Um, NO. And he persisted. "I'm not trying to give give you a hard sell". OH, really, because this is a really bad example of exactly what you are doing. I was trying to be polite and finally got him to stop talking and was billed the 77.00 for the drain clearing. Again, Stephen- move on; get away from these people. The best part was the 'God Bless' on the supervisor's part when he left. Really? haha. I felt like I needed a shower after he left. Oh, and in chatting with the tech, he said he works on commission. Really? Pretty obvious they all do and somewhere along the line have learned how to work the insurance claim thing in their favor. YUCK. Steer clear. read more

I had a clogged sink. Elite Rooter showed up quickly within a couple hours after calling them. They fixed the problem. Only charged $77 to unclog the sink. I'll definitely use them again. read more

I've used Elite Rooter a couple of times for plumbing issues. They need to cease with the practice of their opening line of "we will help you file an insurance claim" for any issues they encounter. It seems clear they are using the rooter business as a front to encourage customers to open an insurance claim and balloon the repair costs for their benefit. Why doesn't Elite take time to properly diagnose an issue before pressing a customer to file an insurance claim? This seems to be part of their standard practice based on other posts and is very disingenuous. read more

Called for help in dealing with a backed-up kitchen sink, and once the Elite guy (Joseph) arrived, he immediately called for a "clean-up guy", which was curious since we didn't have anything to clean-up! He snaked our pipe, used a camera and said he saw evidence of roots in the line, and that we needed to do a massive project that would involve tearing up floors throughout the house, forcing us to go live in a hotel for 4 days, and assured us that we would have "no out of pocket expense" but that our insurer would be dealing with a claim of $12,000 to $18,000. The "mitigation" guy (CopperStateHome Builders) arrived, immediately started chanting "no out of pocket" for you guys" and then proceeded to bring in large commercial de-humidifiers (again, curious since there was no excess water damage at that point,..Long story shortened...we were close to being "scammed" by some pros...fortunately, we consulted with a genuinelyt reputable local plumber (Babcock) and were able to stop the nonsense before it got worse. read more

I used Elite Rooter Phoenix to get our pipes and tub/shower faucet replaced. Kevin Mon at Elite Rooter Phoenix was very professional and did a great job. I would high recommend them! read more

I am an agent and investor, I've worked with Elite for three years. They excel in sewer replacement services including, trenching, lining and pipe bursting. Soro is the lead plumber and really knows what he's doing. read more

Simply the best!! I use plumbers often so can tell the difference between a great one and a guy with a wrench as I own many rental properties in town. A good plumber is hard to find and Elite Rooter is just that- ELITE!! Quick response times, extremely professional and knowledgeable. Great communication from the entire organization from top down. They went above and beyond for me and I can't say how much I appreciate that. My project was extremely complex and brought many challenges along the way. Elite rooter did nothing but make sure I was satisfied with their work and never gave up to jump over the hurdles that were uncovered along the way. Highly recommend them for trenchless pipe replacement, snaking drains, adding cleanouts, changing fixtures. Anything plumbing related they can handle it- they have all the right tools to get it done right. Call them with confidence knowing your plumbing needs will be resolved quickly and the right way! read more

Elite Rooter has been a horrible experience and I would recommend anyone looking to use their services go elsewhere. They provided me with a quote for a clogged drain for $75 and immediately jumped the price to approximately $1400 when they arrived. We paid the $1400 for their hydrojet and camera service and they never even provided us with camera video and left SEWAGE in our backyard. No drains were closed, nothing was cleaned and the problem WAS NOT FIXED. They claimed that I had a sewer problem and wanted to charge another $5,500 for fixing the sewer line. I consulted with another plumber and the township fixed the issue for FREE. They upsold me from $75 to 1400 and were going to charge another $5,500. They did not even uphold their hydrojet warranty as they said the sewer issue nullifies any warranty they provide! read more

After the first mishap with their scheduled technician (no showed) and contact by customer service to reschedule, Alan showed up and provided a thorough walkthrough and educated me on how to use the water softener system and adjusted the pressure in the water lines. Alan was professional, friendly and saved me both time and money in the long run. Will certainly give them another go based on Alan's visit. read more

I requested a quote late Friday night about a clogged bathtub, and they were able to send someone out the next morning. Stephen was able to very quickly unclog the bathtub (due to the kitchen sink water backing up into it). Bonus points for wearing a mask and shoe covers. He even did an assessment of my plumping pipes. All this for $77 WITH a 30-day warranty. 100% recommend for fast and affordable service. read more