On August 21, 20224, I called Elite Rooter about an ongoing problem I was having with a clogged toilet. The response was quick. The techs wanted to rooter the line. I explained that this had been done repeatedly, and just two days previously. Eventually they said they needed to contact their supervisor who would call me. Within a few minutes I got a call from Henry Moreno, District Manager. Henry said he was not far from my location and could be here in a short time. When he arrived he spent a short time assessing the problem, and was quickly able to tell me what had been causing this problem for so long. Although the fix will be expensive, as there are two problems, I was really grateful that I finally had and answer after months of plumber visits and poor results. I would recommend Elite for their speedy reply and accurate diagnosis. Henry was jewel. Patricia S. ***** read more

Call because of clogged and leaking toilet. Two very polite young service guys showed up and removed my toilet. Their first action was to run scope down my sewer line below toilet and immediately informed me I had a severe invasion of tree roots. My expectations were they would run a root clearing rooter device down the pipe and clear the clogging. This did not happen, instead the Plumber immediately said they need to tear up the tile, concrete floor, dig up Sewer Line and install a new Sewer line with a cost of $4600 and this did not include replacing the stone flooring. I was pressed to sign a contract immediately which I did not do and I requested a written copy of this estimate and it was neither given to me or Emailed.They urged me to join the company Customer Service Plan to help cover some the of the cost and told me I should contact my Homeowner Insurance Policy to file a Claim stating water damage. I told them I would need to think about it and they left with the toilet in a non-usable situation. None of this set well with me and I decided I needed a 2nd opinion and called a retired independent Plumber who has 40 years of experience and additionally was a friend of my brother. He came to inspect and said the problem was a minor root issue which was not unusual and used his Auger style drain Rooter machine to clear the drain and installed new toilet mounting hardware, reinstalled toilet to operational condition. The total time to complete the work was 2 1/2 hours and the Charge for the work was a reasonable $320. I received a call the following day from Elite pressing me to move forward with their suggested repair which I immediately declined. Because I live in a retirement community and being an older senior, I feel this rises to the level of a near scam to take advantage of an old person. I do not recommend the firm and suggest getting a 2nd opinion before paying for what seems to be excessive repairs. read more

HORRIBLE. Do not use. Do not respond to their project 'quote' offer. See photo. They said someone could be at my home in one hour. It was a lie. I waited around all Saturday afternoon and told several other companies I wouldn't need their services. They then call me at the end of the work day and say they "don't have anyone." Look at the photo. It said someone *could* come today and would be here in an hour. It was all a lie. Elite Rooter is located in California with an (805) area code. Do not respond to them. They're flakes and not even in the state. read more

Elite Rooter - Plumbing Near Me - Phoenix, Arizona

I had a backup issue and called Elite Plumbing. Keith came out quickly and was incredibly professional and knowledgeable. He diagnosed the problem right away and got everything flowing again in no time. It's rare to find someone who's both fast and thorough, but Keith really delivered. I'm grateful for the quick response and quality service -- highly recommend!! read more

I'm under contract for a home with a sewer scoping already done by the inspection company. They came out to provide a quote on work to be done and wanted to scope again for $350. The tech reviewed the video and said he would send prices for the work but he didn't and the admin (who has been very helpful) told me he didn't take notes and wouldn't be providing a quote. Very disappointing and I won't go with them for that reason nor will my agent refer more business to them. read more

Wish we never called this company to come in our home! Our master bathtub wouldn't drain so they sent someone out and he snaked the pipe and cracked it. This caused water to come out of our ceiling and then they tried hard to push their restoration company on us. We ended up calling a different plumbing company who really educated us and said that pipe should not have been snaked and we did not need a restoration company involved. Because of Elite Rooter we had to pay for dry wall, fix the crack pipe, and that didn't even cover the root cause of what was causing the clog in the first place. This company costed us close to a thousand with damages and didn't even fix the issue. read more

Daniel helped us today. We had a leak outside our house under the concrete. He quickly diagnosed the issue and got to work. It was a challenging job but he had no problem taking care of it on his own and gave us all pricing (which seemed reasonable) upfront. On top of it all, Daniel we so courteous and even came in the house to help diagnose a runny toilet. Cant recommend these guys enough! read more

worst quality i have ever seen still not right waiting for someone to come and fix the crap job this will be the third time they have fix what they botched been waiting since 8:00 am it is now 1:57 pm if you do not make it right my next call is to ROC to file a formal COMPLANT we will see read more

The repairman did a great job fixing the toilet. It took a few tries, but he got it. Plus, the price was great! The only thing I didn't like was that he recommended a full toilet replacement, which was way out of my budget. read more

I have a previous review of this "elite" rooter company. To this day they have not made amends, we HAVE in fact reached out to their customer service without success. Cheap words are clearly easy over yelp for these so called professionals but resolving any actual problem related to plumbing or customer service is clearly not their forte. STAY AWAY. read more

See all

$149 to snake the kitchen drain, $50 to $100 more than others advertise but he was there so I said OK... The extra money was so he could access the drain via the p-trap below the sink, a 5 minute addition to his job, ridiculous. However, we noticed today that it's still very slow and we'll need the jetting. He recommended hydro-jetting and wanted $1300, 3 to 4 times what I see others charging via estimates. Caveat emptor! read more

​ be very careful with these people if your homeowners insurance is involved. You will get scammed and they will promise you a bunch of stuff but in the end you'll end up paying thousands out of your pocket. However the plumbers are very great workers. It's the higher ups you have to worry about. read more

Other than the fact that it took 6 hours to complete the job I am very happy with the outcome. He did a much better job than the last plumber who worked on the kitchen faucets. Thank you read more

These folks are A*M*A*Z*I*N*G*! Highly recommended, very professional, on-time and quick. Will absolutely use again. Found through Thumback randomly, but I feel confident recommending them for any clogged garbage disposal or other rooter needs. read more

I have used Elite Rooter on multiple occasions I find them to be honest reasonably priced. The jobs are always completed quickly my representative Soro always makes sure the job is done right. They are the only only plumbing company I feel comfortable using. read more

See all

Came out the tech took care of the problem and then the supervisor showed up. Sent camera through the line found the problem. The supervisor told me not to worry he was a former claims adjuster and knows how to get the insurance company to pay for it. I had to call him and ask him what was going on. He told me he would get back to me, it's been over 6 weeks and no response. He also called in a restoration person and didn't bother to ask if I wanted one or have one in mind. By him doing this I'm sure he got his bonus. If I had to do it over with I would never have used this restoration company. Problem taken care of, however bathroom is still as it was 6 weeks ago. Still waiting for repairs. Great job Elite will never recommend you to anyone !!! read more

BEWARE!!! Do NOT hire this company. They came to our home for a routine procedure to clear out a drain line and they cracked our pipes! Hired them without checking reviews. My bad. These pipes were perfectly fine three weeks before, had ZERO cracks. read more

Absolutely terrible service, they came Friday to retrieve something from our toilet that our two year old flushed down, but were unsuccessful. The worker, Jesus, then told us he got his tool stuck and he needed to replace our brand new toilet for $650. I said no thank you as this was way too much for replacing a toilet. I asked for him to have his owner, or whomever in charge because he did not seem competent and I wanted to get our issue fixed. The icing on the cake is the way he left the toilet and pipe exposed. Jesus was incompetent, rude, and unprofessional. I would give zero stars if I could. read more

Elite Rooter - Exposed pipe - Plumbing Near Me - Phoenix, Arizona

See all

I called Elite Rooter due to toilets backing up into the bathtub, never a fun thing to experience and super stressful. The call center got me scheduled right away. Julio called to let me know he was on his way and when he showed up he asked us some questions so he could get to work. Elite Rooter has up-to date tools for the job and are very professional, knowledgeable and respectful. read more

I requested a quote to have my hot valve replaced under my kitchen sink because my sink was suddenly not putting out hot water after I had replaced my dishwasher. Elite Rooter contacted me pretty immediately after I put in the quote request and were able to send out a tech pretty immediately. Erik gave me a free estimate and said that not only would he replace the hot valve that needed replacing but that he could do the other one as well for half off. Unfortunately it didn't fix the problem, but Erik was able to diagnose that sediment had gotten into the line and I would either need to replace the hot water line or the entire faucet. I was in a bind because between the lack of a dishwasher and then no hot running water I needed to wash my dishes. Erik stayed and waited while I went to Home Depot to get a new faucet and installed it for me. He even took away my old faucet. The only bummer is that somehow my new dishwasher got scratched at some point during the repair which I did not realize immediately. Despite the scratch, Erik was incredibly helpful and transparent. I would call them again. read more

Well I don't know where to begin to describe this great company. But they get 5 stars on everything. Customer service Prompt Professional Knowledgeable Friendly Repair done right Alex Stevens, Oscar and Reyes did a quick but very professional job replacing my worn out, leaky hose bib on my 20 yr old house. I called at 8:30 am and they were here by 10:30am and did a wonderful job. After calling other plumbers in valley for an assortment of issues in our house, from toilets, garbage disposal, shut off valves, and water softener .. these guys made them all look like amateurs! Fast, professional, courteous and reasonable! Call them now! You will be glad you did! Signed One happy homeowner read more

Elite Rooter - After repair - Plumbing Near Me - Phoenix, Arizona

See all

I was a victim of the great TP shortage of 2020. I bought a bio bidet toilet seat with manual bidet during this crisis. Lucky for me I was able to get more toilet paper before I ever installed it. After getting tired of looking at the box and finding out the health benefits of using a bidet over TP, I decided to go ahead and install it. I installed and started having issues with one of the valves. When I spoke with Bio bidet I was given information that further complicated the install. At this point I was going to need to correct some of the alignment issues with a fill valve I was not familiar with. I decided to call a plumber than deal with any further problems. Elite was able to book me for the next day in the early afternoon. Brian was the tech that was dispatched. Went over everything I did and what Bio had instructed me. Brian easily diagnosis the issue and fixed the problem. It maybe took all of 10 mins to correct it. Brian had felt that I did not get all the value from the service charge since it was lighter job. Even though I was completely happy with the work and charge, he went ahead and looked over the bowl and found more issues that could lead to future problems. He adjusted the fill value away from the inner bowl to prevent overfill, checked the valves and replaced some of the rings/Teflon on seals. Way above anything I asked for. This company will now be my go to plumber. read more

I needed to have 6 new faucets in 3 bathrooms, I am updating a new home built in 2018, I asked for an estimate, but was quickly booked for a plumber to come out to give an estimate between 9-11am the next morning. I waited till 12:30 no call from anyone, then called the company to check on it, I was told the plumber was behind, however, she told me the day before to expect an ETA by the plumber, which never happened, I called back when this time he didn't call nor show up so she said once again he is behind, well if he's not going to call the next customer, and I have other appointments to go to, but waited again anyway, I decided to cancel it completely. In my experience and opinion this is an unreliable company they said anything to get business. Maybe it's because they are located in Tempe I had not noticed it was that faraway until I looked up the call number again, I am in northwest Phoenix, honestly, she should have informed me on that particular issue the day before, so I could make a qualified decision. If they are short handed be honest and tell a potential customer what the real scoop is. Next time I will read a website more carefully for company servicing locations and ask better questions. read more

DO NOT HIRE THIS COMPANY. They charged me an exorbitant $5700.00 for a repair that fixed nothing. (One man with a shovel working 2 partial days.) All it really was, was a simple clog in the pipe where it emptied into the septic found by the septic tank truck service I had to hire after Elite. Elite Rooter's technician was either incompetent or committed fraud. And trying to talk to the man in charge of this company made things much worse. He insulted, mocked and attempted to belittle me. A total bully with no integrity intent on keeping my money no matter what the circumstances. read more

Super fast response time on a Holiday weekend! They sent a plumber named Manny who was kind and quick! He quickly unclogged my disgusting toilet and only charged me a flat fee which was super cheap! I would definitely recommend this company. Ask them to send Manny! Awesomeness! read more

Big disappointment. Fast response time but then i was quoted $650 to fix a pinhole leak in an exposed above ground copper line . When i told the plumber that price is ridiculous they dropped the price by $200 3 minutes later. Feels like they are trying to scam people. Another plumber charged me under $200. read more

I was referred to Elite Rooters by our realtors and couldn't be happier. Although it's never fun to have to tackle sewer repairs, Alex & Soro did an amazing job, were extremely responsive, quick & easy to work with. They were minimally invasive, kept me up to speed with everything, patient with all my questions & provide a great warranty. They also provided video to show me what needed to be done as well as seeing the work after it was finished. I will definitely use them for anything I need in the future. read more

See all

Elite Rooter had a technician on-site same day, they were prompt friendly and got the issue resolved quickly. I highly recommending using this company for your plumbing needs. read more

These guys were prompt and professional. Upon arrival they took the time to diagnose the issue and DID NOT try to sell me new faucet; first looking to see if they could correct the issue. After assessing corrected faulty handle at a fraction of what others were quoting. If your looking for a team that will assess before pricing (which was fair by the way) then they are the way to go. We will use them again. read more

Response time 5 stars Initial work quality 2 stars, final work quality 4 stars (Did not caulk toilet to floor, installed no drain stop in the tub, installed drain control lever in tub that was connected to nothing, and did nothing) Communication 2 stars. I never knew what was going on, they did not communicate with me once they were hired. They did respond when I complained about the work quality. Price 3 stars. Were very expensive, but I assume consistent with other plumbers. I did not get multiple estimates for $2k work - should have. Local presence 2 stars, I paid someone in California. read more

STAY AWAY FROM THIS COMPANY. They ripped up my house for a pipe that could have been fixed. Insurance company requested statements with breakdowns which they refused to provide. They put a "fake lien" on our home. Was told EVERYONE gets one. Once they got paid, never apologized or took responsibility for the harrassessment I endured by them. Keith tells people he is the owner, he is not. Company is a joke!!!!! read more

We had a collapsed sewer line, Elite Rooter was very responsive and had our sewer line replaced quickly. Julio was great at communicating the process and keeping us updated. read more

These guys did a great job. Needed my sewer line replaced from house to city connection and they were very responsive. They were the lowest quote and also had the quickest turn around to get it down. I would recommend them again for sure. read more

See all

Called out this company for a main line backup. After another company came and they wouldn't even bother unclogging it.... Anyway elite rooter sent Will and he was able to unclog our main line due to roots within minutes. He gave us a few suggestions, was very helpful and friendly. Definitely recommend. read more

Paid these guys 10k to replace a collapsed waste line, and they didn't bother to clear the lines, which lead to my toilet being clogged. When I called them out to look at it they told me it would cost 4k. I got a second estimate and had it fixed for less than 1k. I've waited a couple months before posting this review, because they said they would pay for the other plumber, but they haven't. Anyway, don't call these guys in an emergency, they will take advantage of you. read more

They jackhammered into my wall and never put it back together. He said it's still good and will hold up. A $400 quote turned into $1600 so he can remove a small piece of cement away from the pipe so he "can reach." RIP OFF! It took him almost 9 hours to dig a 1 foot hole, cut out less than 1 foot of pvc pipe and replace it. He was here from morning till sun down. They didn't even out the dirt after, now I have a sinking spot in my yard. The fixed the leak at least? What am i supposed to say here? They fixed the leak as an absurd price and ridiculous amount of time and for that much money it should have looked like no one dug a hole there. and i shouldn't be missing any part of my wall. read more

They come to your home all nice and caring saying they'll patch a pvc pipe that's leaking for $400. Sounds fantastic, right? 10minutes later it escalated to $800 because it's behind something. 1 hour of doing nothing and it's $1800 because the spoiled brat doesn't want to get his hands dirty and has to cut into the home instead if reaching around. I'll make sure I inform all my neighbors, church, work, and community about this garbage company. read more

Our sewer pipe collapsed and our toilet and tub backed up and overflowed. I reached out to several companies and Elite Rooter responded quickly and sent out a whole team of guys to inspect and diagnose exactly what happened. They went over the details of the damage and repair costs and worked with me on my payment. They assigned two plumbers to work on our home, Brian and Junior. Both were overly helpful and kind. We trusted them completely to be in our home and work at their own pace. They were perfect and we couldn't have asked for better service from them. We highly recommend Elite Rooter for plumbing emergencies (especially Brian and Junior). read more

Had some issues in the beginning but they resolved it. Brian as always is amazing. Always willing to go above and beyond.

All was going pretty good until they decided we needed a new pressure gage( or whatever)additional 800.00 They did not have the part and said they would be back in am. And would rake and clean up area . They installed the 800.00 additional item. And said they did not put back hose and large potted plant because they did not move it, and they most certainly did.I contacted them 3 times and no response. Would never use again. read more