Stephen is outstanding. He is honest, offers fair prices, takes pride in his quality work, and hard-working. He did a lot of plumbing work for me, and I had an excellent experience with him. I highly recommend him and would use him in the future! read more

If you are looking for a trustworthy and honest plumber, Stephen is your guy. From the time I first contacted him he was very prompt with responding and setting up a time to come out in order to give me an estimate. He was very thorough and explained things to me multiple times as the plumbing world is very foreign to me. I felt he was very honest with what exactly needed to be done in order to fix the pipes that were leaking in the attic. During this time, I also had received other quotes that were astronomically high for the same amount of work that Stephen was going to be doing for me. He sent me the quote promptly the next day and answered additional questions I had before we agreed to the contract. Stephen and his dad got the new pipe installed within just a few hours, they got everything back up and running same day. I really appreciated that they were willing to work in the attic in this summer heat. I will be using Stephen moving forward for any plumbing issues I may run into. Thank you again! read more

Five starts. Stephen took my phone call on a Sunday afternoon and was out the following Tuesday morning to begin diagnosing the issue. Fair, honest, knowledgeable, and easy to deal with. This first time customer can now be considered an existing customer moving forward. read more

It was a on the cuff moment they answered back promptly gave me a fix price which was awesome I must say. They came out fixed it and left it was done so quickly and done right I gotta say I would definitely use these guys again!!! Great prices too!!! read more

Rooter & Plumbing Service - Before and after - Plumbing Near Me - Phoenix, Arizona

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We have had Steve out to our older home several times over the years. He problem solves quickly and efficiently. He is professional and friendly. His rates are fair for the amount of work he does. I highly recommend Steve and his company for any plumbing issues you may encounter. Virginia read more

Great experience. Responded quickly, gave a fair quote, and got the work done easy peasy. 10/10

I originally meet Stephen when he did a plumbing scope for a house we wanted to buy. He was able to see the plumbing problems a different plumbing company could not figure out. The information he provided saved us thousands of dollars. In our new home we needed a hot water heater repair. We called Stephen to repair it. He came out, explained everything thouroughly and was able to quickly repair it. We trust Stephen and highly recommended him. read more

I was very impressed with the information I received on the phone regarding the root situation in my sewer line. Stephen was very informative and came out the next day to assess the situation and explain to me what needed to be done. We set a date to have the digging begin and within one and a half days, my line is now free and clear with new piping and the roots are gone! and his crew even removed a huge bush that was the culprit of the root problem. I highly recommend this company! they are both informative professional and on time! I'll definitely recommend them to my friends. Stephen is taking over for his dad and is changing the company name to Service Plumbing Co., Stephen Gilbert, owner. Also, their prices definitely beat the competition! read more

Rooter & Plumbing Service - Plumbing Near Me - Phoenix, Arizona

If you have a plumbing issue in your home, call Stephen. There is a reason he has so many 5 star reviews. He is a professional that approaches his work with a quiet, positive and determined attitude. Communication was excellent as he "hunted down", located and repaired the root clog source in our kitchen floor drain 12+ feet under our concrete foundation right before the Christmas holiday. We are indeed grateful for his plumbing skills and his fair pricing. read more

We had a fully backed up kitchen sink, and called another plumbing company first that we had used successfully for some routine maintenance jobs. That first company rootered it to no success and spent two hours trying to troubleshoot. They finally called it and said they had to come the next day with a scoping camera. After over an hour of scoping and other attempts, they said the underground pipe in the area of our fridge had some sort of blockage they couldn't see or get through, and the only way to get to it was to demo the floor and see what was going on underneath---to the tune of almost $6k. I scheduled the job, but decided to call Stephen and Ron for a second opinion just to be safe because they had rootered it successfully a few years back. Stephen rootered it again (with their larger hose) and it was cleared in *1 HOUR*. They saved us a several thousand dollar mistake and he was so pragmatic and humble. We love these guys. Plumbing isn't easy, and it isn't an exact science, but where rootering is involved: I won't waste my time with another company! read more

WOW! Called at 8:30- arrived, work done and it's only 10:20am now. I left a message and when they called back I explained what I was seeing. He gave me some options of what it could be. He also let me know I could probably get the work done cheaper by a handyman. ( This was a small job) I really don't have a handyman at the time so I opted for them to come on by. Glad I did. Thanks read more

Stephen came by and fixed the garbage disposal quickly and correctly, with no further issues, for the agreed upon price. Nobody's time was wasted and there have been no problems since the work was completed. read more

Only giving three stars because Ron and Steve installed a new water heater at my house a few months ago and did a good job. But I will not be using their services ever again. I wanted help with a leaky faucet handle and spout so I texted them right away because I had a new tenant moving in on the weekend. Steve came out the next day (Monday) and said that it probably just needed a new cartridge and that he could come back the next day to do it. Great. The next day, he didn't show at the scheduled time so I finally texted and he apologized and said he had a family emergency. Totally understandable. I get that. So he said he'd come out the next day. Come Wednesday, Steve came out, removed the shower handle and cartridge and needed to go get the part (which he said might be hard because it was old). After being gone for 5 hours I finally texted and asked what was going on. He couldn't find the part he needed, he couldn't put the old handle back on because it had broken when he took it off (not his fault it was super old), but told me the only solution would be to cut through my outside wall and do a whole new valve. He said he'd go online to see if he could find another solution but that if I did just want to replace the whole thing they'd be able to get it done in time for my renter to move in. So I said let's just do it. The next morning he texted me saying they actually "didn't want to tackle the faucet" and asked for whoever did the project, to keep the part he had tried so he could return it. So here I am on Thursday with no water and no solution and a renter moving in on Saturday. I had to scramble to find a new plumber who could come out on super short notice (luckily I found someone amazing who actually had a better solution than cutting through the outside of my house). Ron and Steve do good work and I appreciated that Steve tried to find a solution but I'm extremely disappointed that I wasted 4 days thinking they were going to help, for them to leave me in a bad situation and just go "sorry." I do understand not wanting to take on particular projects, but to tell me that they could do it and then back out the next day is very unprofessional. read more

Amazing service at a fair price! Detailed estimate, amazing customer service and the project was done early! Would highly recommend to anyone looking for plumbing service! read more

On 09/16/2020, I found Steve from Yelp, and he actually picked up my phone at 8:57 pm at night even though his business hours is from 7am to 5:30pm, we talked about 45 minutes about an issue in my rental house in Surprise, he explained to me in detail what could cause the issue (well, my tenant says there is a sewer-like smell coming out from the dish washer area), and he said it is free diagnostics, and he will charge me if I hire him to repair the issue. I think Steve is cool, he asked me not to worry about this issue, and it is very common for him to fix this type of issue. I told him based on this phone conversation at 9pm at night, he already deserves a 5 in Yelp here. read more

HIGHLY recommend this company! Gave me a quote, but they didn't have the part I needed. Came back the next day, and was done in all of 30 minutes! Explained everything he did in detail as well. Would absolutely use them again! read more

Our sewer service line needed major repair work and I got quotes. We ended up selecting Ron and Stephen to do the job. They are reliable and trustworthy. Finished the work in a timely manner. We won't look further for my future sewer and drainage needs and we highly recommend them . read more

I had a leak in my waterline, and after calling several plumbing companies, I felt the most comfortable after talking to Stephen, he was very prompt and straight forward and even gave me the best price! I would highly recommend him! read more

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Thanks so much Ron, so nice of you to come out for a same day inspection! I called Ron to come inspect some pipes at my new place, he was out that same afternoon. Ron looked at the rusting pipes, gave a quick run down of what should be done and then explained that his work is primarily rooter and sewage line inspections and the work I was needing done would require a different type of service and therefore a different plumber. Its nice to find such a straight forward and honest business person, if you need rooter service, this is your guy, sadly, if you need pipe replacements, he is not. Thanks again Ron for your quick visit! Happy Yelping Phoenix, call Ron, he's the best! read more

On the plus side, they came out the next day, as requested, called first, were right on time, and ultimately fixed the problem- a backed up kitchen sink. Plus the first, younger plumber who came was decent and friendly and professional. On the negative side, it was hard not to believe they were "up selling" and wanted me to buy into a lot of expensive work that just wasn't necessary to fix my sink. The first guy tried to clear my line without success and called a supervisor to bring an optical line to see the problem. Since I had had the problem before and was pretty sure it was a clog in the line, this disturbed me and caused me to read the Yelp customer comments more carefully. These did not put me at ease because there were many complaints about bad service, and unnecessary and expensive work. The supervisor suggested that they might have to go into a wall and replace a drain line for multiple thousands of dollars and, unless they did so, they couldn't even access the clogged line. At this point, I made it clear that I was only interested in fixing the kitchen sink, not attending to the plumbing in the remainder of the house which, to my best knowledge, was fine. I also stated that if it were to be a big job, I was going to refer it to another plumbing company I had used previously. This seems to me a reasonable reaction, and I was as polite as I could be. However, it was very clear that this made the supervisor unhappy. You know the phrase, "if looks could kill"? Well, I don't think his look was murderous, but it wasn't friendly. At this point, and to his credit, and probably not to the satisfaction of his boss, the younger plumber offered to try and snake my line one more time. I insisted that he do it inside at the sink as had been done many times in the past. He did and it cleared up! My problem was fixed. I ended up paying for the camera visual, which I did not see and I'm not sure was necessary or useful. Still, the cost wasn't outrageous and was in line with what I had paid another company before. The problem is that, had I listened to them, I am afraid they would have tried to persuade me that I required a lot of very expensive work. In light of my experience, I cannot recommend them. If you do deal with them, I would advise you exercise caution. On the other hand, they were prompt, fixed my problem and the younger plumber was friendly and ultimately competent. I cannot condemn them completely but I can't recommend them. read more

7:00am tub drain is backing up, a day before in laws are coming. 7:15 Go on yelp 7:30 request quote and needing same day service 7:31 receive quote 8:45 Ron shows up 9:15 drains fixed 9:30 yay they take credit cards 9:45 headed in to work in time for 10am meeting Putting these guys on speed dial. read more

Today is the second time Ron has come out to fix some plumbing emergency or other. The first time, my disposal broke, backing up the kitchen sink and dishwasher. He came right out, replaced the old disposal and got everything up and running for an amazingly reasonable price. This morning I called him before 8, let's just say that no amount of power plunging was going to fix the situation in my toilet. He got that taken care of, and while he was here fixed the flushing mechanism in the other bathroom. Again, he came over immediately, and at an extremely reasonable price. He also gave me some free advice on how to get better performance out of our cheap, very low-flow toilets. I can't recommend them highly enough. read more

There is a reason this company has so many good reviews, he's great. He shows up on time, explains everything, the prices are fair, and he does the work quickly. Do not hesitate to call this company. It may take him a while to get back to you, but he WILL call you back. Thanks, Rooter & Plumbing Service. read more

When our kitchen sink decided to back up on us last week, J and I tried our "tried and true" Clog Buster. Take apart trap, etc, connect to hose, cross fingers, and turn on the water. Shut off water. Curse. Stomp. Curse some more. And then search Yelp for plumbers. I came across Ron's business. Boy am I sure glad I did too! J gave him a call, and after he told Ron what all we've done, Ron gave J a flat (and very fair, i might add) price to come and unclog our drain and main vent (which you have to access from the roof). J said he was in and out in about 90 minutes. I got home just in time to pay him. His work comes with a 30 day guarantee, which is awesome! From now on, if ever we cant unclog a drain ourselves (like in this case), I know who we are calling! :) read more

A plumber with over fifty Yelp reviews and a four and a half star rating? Definitely sounds too good to be true. But it's not. Ron really is a quality guy. I called him late in the day. He handled the scheduling himself! He was booked for the rest of the day, but after confirming it wasn't an emergency, he squeezed in an appointment the next day between 11:00 and 1:00. Not too big of a window. I can live with that. He gave an estimate over the phone, suggesting he may not be able to handle this type of clog for the $59 special price. Rather, it could be as much as $120. Full disclosure. Nice! He called the next day in advance of arrival. Early! Arrived and rapidly addressed the clog and charged us - wait for it - $59. He could have easily charged me $120 and I would have been none the wiser. We recently had a horrible experience with George Brazil and their $99 clog special. They arrived and gave us an estimate of nearly $400 for a clog more routine than this one. Ron is no George Brazil. Thank goodness! Ron specializes mainly in clogs, but he is will to do a few other things like installing faucets. On this day, I offered him another quick job at our other house nearby. He turned down the work because he did not want to inconvenience his other customers who were waiting. I was disappointed, but it made me like him even more. read more

Rooter & Plumbing Service - Plumbing Near Me - Phoenix, Arizona

We had a renter that needed the water heater replaced. The first plumber came out & said we needed to repipe the whole place for $24,000!! I am out of state so I had no point of reference so I contacted this company for a second opinion. Ron responded right away. He went out the same day & said he can just replace the water heater and do some minor additional work for $1200. He was out the next day & completed the job. Very satisfied. read more

Fantastic service. My garbage disposal was stuck. I wrestled with it for an hour myself, but it was clearly beyond my admittedly limited capabilities. Time to call an expert. Here is what Ron of Rooter & Plumbing Service did: 1) answered his phone! 2) got here quickly, within a couple of hours of my call 3) fixed my garbage disposal in a matter of minutes 4) explained both the problem with the disposal, and some of the draining issues I have been having 5) was pleasant, friendly and efficient the entire time. Would definitely use them again. They epitomize customer service. read more

Easy. Called..told them the problem, and they had someone here in less than an hour ( doubt that could happen every time, but just so happened it did in my case..) I don't mind doing some home repairs myself, but there are times when it's worth hiring the pro...especially if they can knock it out QUICKLY. Highly recommended!! read more

Truly an example of a stand-up business. I sent in a request for a quote to fix my garbage disposal at 7 pm on a weeknight. Within 10 minutes, he responds with a quote and troubleshooting tips to see if I can fix it myself. This mom is super impressed, and will be giving them my repair work from now on (even though I fixed this one with his help!). read more

Very clean, courteous and professional. Seems to be one of the few honest guys around in this service.

I don't know about everyone else's experiences but I thought R&P was great. This morning I had sewage backing up into all of my showers. I was horrified because it's the weekend and I knew I needed this fixed so I could do laundry and shower for work. I sent out requests to multiple companies claiming to be 24/7 and all claimed to be booked until Mon/Tues. The few available wanted to charge exorbitant amounts for emergency fees. I finally reached out to R&P and they messaged me back within 5 mins, quoted me a price, and where out to my house in 20 mins. Btw, done with unclogging my main line, paid, and out the door. This whole turn around time from initial contact to finish was about an hour. I'm so grateful that not only did I get this fixed fast and reasonably priced for that rapid service. But I'm still able to make my plans today too. Thankful I didn't have to cancel and spend the day hunting for plumbers. R&P saved me! read more

I woke up and our kitchen sinks are clogged in the dishwasher was overflowing and even the washing machine had water coming out of it even though it wasn't running. Yuck. I looked on yelp and found Ron the plumber. I called him and he came out to the house about 25 minutes later and took care of everything. He is very clean and friendly and fast. He did a great job and the price was reasonable. read more

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I don't think this is the same company I used several years ago but my sister just used them 2 weeks ago and she was so impressed with them finding the roots in her pipes. No only did they remove the pipes but they were able to also install a new toilet for her in the same visit. She stated they were fast, friendly, on time and did not go above what they quoted. She felt they were quality plumbers at a fair price. I just used them for a outdoor faucet that would not turn off. Answered in less than 20 minutes were able to get to the house and have the faucet fixed on a holiday weekend. Price was the same as he quoted. Would use them again and continue to recommend to family and friends. read more

Called Saturday morning before Christmas and 7am. He was at our house by 745. Described the problem and gave me two quotes. Came, fixed a clog in the main sewer line and dipped out. Dude was custom. No surprises. Back up and running and brown rivers are flowing back in the right direction. Homie just made the nice list, ya dig? Thanks Ron. Thanks for being open on the weekend when the other companies were either closed or wanted to charge extra. Bah humbug on that noise. I'm gots to go, my fiancé is preggers and hungry so need yelp to find a place to smash. read more

Had a clogged drain, tried to fix myself with acid and made it worse. Ron just came by and unclogged our smelly shower drain. Took about 5 mins. Their price was the lowest out of all of the places we called and he was here when he said he would be. Hope we don't have another clog in the future but if and when we do, we'll call Ron again. Thanks! read more

Had a clogged drain so I went on yelp to find someone fast. Called Ron's company and left a voicemail. He returned my call in within 3 min. He arrived at my house 1 hour later and fixed the clogged and charge me exactly what he quoted me over the phone. I highly recommend Ron's services....Very professional and competent! read more

Steven was great at responding and fixing the problem with my bathroom sink draining. It runs like new now.

Great service for fixing my drain. He gave me a great quote, responded quickly & was here the next day. Very friendly & efficient with his services. Would highly recommend him read more

Did my search on Yelp and decided to go with Ron's company for our sewer concern. We emailed/texted to get a time frame set. Ron responded & kept me posted as his son, Steve was on his way. Steve contacted me and apologized, he'd be a little later, due to earlier appointment running long.I was OK w/ it as my job wasn't an emergency. Steve was informative and honest,like Ron, and said if the snake doesn't remedy the situation, we may have to contact a Rooter company. In less than half hour, Steve was done. As of now, our 16 yr old sewer line is doing well.Were not sure if it was the snaking of the outer pipes or just rewetting the traps. Either way, we would contact and recommend Ron's Company in the future based off our whole experience with them. Thanks, Ron & Steve. read more

They are not reliable. I called them for my clogged up bathtub and Ron said he would come to help me on the same day at 3:00pm, but he failed to show up. I called him after 3:00pm and he said he would come the next day instead. I waited for the whole day the next day and he didn't show up neither. When I called him he told me that he didn't have the tool to do the job and was still figuring out how to solve the problem, but he promised he would come later that day. I waited until 5:30pm and called him again. He did not answer. I left him the message and he never returned my call. I finally found another plumber through my client and he came to help me out right away with a much cheaper price than Ron quoted me. I don't think I will trust them again. read more