Avoid ASAP Plumbing - Bait & Switch Pricing, "Theatrics," and Zero Accountability I unfortunately have to give ASAP Plumbing a 1-star review. If I could give them negative 5 stars, I would. We had two technicians, Jose Horlacher and Josh Karl, come out to check a leaking outdoor spigot and a wobbling toilet. From the start, it was nonsense theatrics, particularly from Josh (the senior tech). He tried to scare us into unneeded repairs, claiming our plumbing was so old he "couldn't touch it"--which is absurd, as the house was only built in 1996. When he lifted the toilet, he claimed it was "the worst news ever," stated the flange was off-center, and told us he would need to break and replace the tile to install a new flange. He used this fear-mongering to justify a massive $2,900 quote. When I questioned him again on the price, he changed his story and tried to justify the cost by claiming it was for a "2-year warranty." After I pushed back further, they suddenly dropped the toilet quote by $300 (to $1,350). The most disturbing part? Our doorbell camera captured him discussing this on the phone, saying, "Oh, let's just drop it down like we did with the other lady"--as if this manipulative pricing is a routine habit for them. Based on discussions with other plumbers and engineers, even with that "discount," the total for these two jobs should have been around $900 max. The reality was a complete bait-and-switch. They returned the following Tuesday and swapped the flange (picture attached) in just 20 minutes. It did not--I REPEAT, DID NOT--involve any of the tile work or major adjustments they claimed were necessary. We paid for a major demolition that was not required, but got a standard 20-minute repair. Honestly, they seemed to just linger around to pad the time rather than just getting it done. I would blame the behavior mainly on Josh, as he appeared to be the senior tech and Jose appeared to be in training or the least experienced... To make matters worse, the professionalism was non-existent: * They actually asked if we wanted the toilet caulked--as if leaving it unsealed was an option. We said, "Of course," yet when we checked, they had only caulked it halfway around. * They scratched up our toilet seat. * On the first visit, they left the lid to the main water line open, left their tools, gloves etc... scattered in our front yard Management has completely ignored us. I called three separate times to speak to a manager about rectifying this. Each time, I was told it would be "prioritized" and that a manager would contact me by the end of the day. It has now been a month. I purposely waited to give them the benefit of the doubt during the holiday season, but they have simply ghosted us. The only thing they did do was send an "itemized invoice" (picture attached) after I requested a breakdown of labor and supplies. It was offensive: it was done with zero effort and completely lacked detail--which I believe was done on purpose to hide the inflated costs. I cannot believe this happened given my past loyalty to this company. We had previously entrusted ASAP with major work, including a massive kitchen re-plumb where they redid everything for new appliances and re-installed our RO system. We also hired them for water heater circulators and other outdoor repairs. I had recently recommended them to friends and had to immediately reach out and tell them not to call. Beware of the theatrics at this company. They burned a loyal customer, overcharged significantly for simple work, and refused to take accountability. read more

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Three weeks ago, I posted this review: WASTED DAY. On the morning of Saturday, February 28th, I called ASAP Plumbing to locate buried drain cleanouts on my property to use for an emergency pool drain. I spoke with the tech who said he would have someone at my house between noon and 4PM that day. I verified he had all of my contact info, and he confirmed I would get a phone call prior to their arrival. I waited until a few minutes after 4 to call after nobody arrived. The answering service confirmed I was in their system for service, but an appointment had not been made. Apparently the tech forgot to send me a "confirmation text" which sets the appointment in their system. I sat around the house and wasted an entire day because of their incompetency. Total fail, I will not call them again. About a week later, I received this response from management: ASAP Plumbing (Owner) 2 weeks ago We are sorry to hear about your experience and would appreciate the opportunity to discuss this further. A manager will reach out to you shortly so we can resolve your concerns. All Masters Plumbing Team In case anyone thought that was legitimate concern from management, nobody reached out to me after this post was made. I plugged the owner's response into AI for a translation: "We don't care that we wasted your entire day, nor do we care that you are also in the emergency service industry and lost wages due to our carelessness. We do care that potential customers see a negative review, so in an effort to downplay our mistake we will post this response in hopes someone will think we actually called this guy to correct our absolute fail". Still a solid one star, and zero if Google allowed it. This is not a place I would ever use in even the mildest of emergencies. read more

These technicians are scammers be careful of this company. They repaired and charged for something that didn't need to be fixed and didn't actually fix it. I contacted the office and was told they would make this right... THEY DID NOT. My warning is do not direct this company. I have video footage of this scam contact me I will send it to you. read more

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We needed drain opened and pipes inspected. They listened to our concerns and helped us through the discussion of options to replace rotting pipes. Patient, attentive to our circumstances and informative. Call ASAP for your plumbing needs. read more

Vasa was fantastic! He arrived very quickly and fixed our problem in no time. He was very nice and the work he did was great! I would highly recommend ASAP Plumbing to anyone who asks. For the amount of work he had to do the price was right as well. If I ever need a plumber again, I will call ASAP and request Vasa personally!! Thank you so much Vasa!! read more

I highly recommend ASAP Plumbing. We received same-day service which we greatly appreciated. Erick and Luis were friendly, efficient, and explained everything necessary for the repair. Great company! read more

Great service. We were given a thorough explanation of the issue and possible solutions. Special thanks to Angel. He was polite, thorough And knowledgeable. read more

We love ASAP Plumbing and use them for all of our plumbing needs. Recently we had our water lines in the attic shake loose and Zach came out first thing, found the extremely loud problem, and fixed it quickly. He was super pleasant to have in our home and extremely knowledgeable. Lastly, their prices are reasonable and fair. read more

This company has alway been quick to get me help when I need it, however this last experience has left a very bad taste in my mouth. I have worked with them on several major projects. I had a leak on my 2nd story vanity that went into my kitchen. Because of the damages I had to have salt river restoration tear out the wall and ASAP fixed a large pipe behind the wall. They fixed the problem succesfully during a 1-day visit. I was charged ~3,600 for the fix. My concerns were: 1. I was overcharged - I have 2nd opinions that said this was far too much for replacing a vanity pipe - All aspects related to the drywall removal, containment setup, and cleanup was not performed by ASAP, this was handled and billed by the restoration company so I feel they double charged me for services not rendered 2. I never received any sort of help justifying with insurance - While not exactly their job, the technician Landon made it seem like he would be helping out I moved forward quickly with the suggestion insurance would cover most of the charge. He said he would show up to discuss with them in person, and then over the phone. - He ghosted me the day they arrived, and never followed up. - I sent multiple texts and made calls asking for guidance and got nothing. - I called the ASAP office twice, both times I was assured this would get escalated to a manager and I would get called back. I have received nothing. - I e-mailed ASAP twice more asking for a follow up. - Even if ASAP agreed with Insurance they couldn't cover, owning that and letting me know would have been appreciated. It seems I'm SOL regardless but expected some level of communication or a credit back from the company - however received no help after they got my 2nd payment. read more

ASAP Plumbing - Plumbing Near Me - Tempe, Arizona

Quick service, accommodating with my time constraints even while providing same-day service. Tech Robert was kind, polite, and very neat. My bathroom was spotless when he left. Removed my toilet, went to get a model I requested, came back & installed it- all in 2 1/2 hours. Awesome service. read more

These guys are the best! After shelling out $284 to a "Family Business" nearby, I called ASAP and they fixed the problem at less than half the price. Victor spent 3 hours working on and diagnosing the problem which he skillfully repaired. Then, just to make sure, they ran a camera in the drain to ensure that everything was working properly. Victor showed "old school" professionalism and diligence in tackling the ongoing problem. This is a company that cares about customer satisfaction. They come to your home to fix the problem rather than collect a paycheck. Could not be happier. read more

Was charged for an Expansion Tank, that was not required on my system and never installed. I have reached out twice. Both times I was told it was escalated to the manager (who was in a meeting) Also, They do not provide an "Itemized" receipt. merely list parts but no prices for items. $3400 is Very expensive for a 40gal gas water heater, but I was stuck between a rock and a hard place. The Plumber, was thorough, knowledgeable, and courteous. Arrived same day and installed water heater same day as planned. read more

When my 5 year old son flushed a tube of toothpaste down the toilet in the mor ing before school (7 AM), Victor, my ASAP Plumbing tech, was there in an hour. I was impressed that they shared his name, picture, and location so I knew exactly what to expect. Victor went through the various options and let me decide what was best, and he was able to help unjam the tooth paste tube by 9 AM. Victor was friendly, patient, even keeled, and informative. The service was high quality and the price was very reasonable! Because of Victor's professional and amicable demeanor, I will always do business with ASAP Plumbing! read more

Josh came out on a Saturday to repair a leak we had in our guest bathroom. He was prompt, explained what he was doing and why. He was able to fix the leak in a timely manner and was friendly and easy to work with. We will definitely use their services again and would recommend them to others. read more

Fast and professional! We had a plumbing leak tonight, and our existing home service company said they couldn't get to us until tomorrow afternoon. (I guess any hour really means noon to 5). We called ASAP Plumbing, and within the hour we had Zach Fleming at our door. He was super professional and immediately diagnosed the problem, and fixed it. We'll be a new customer for ASAP Plumbing. read more

Quick, honest and thorough service. We greatly appreciated the different options and quotes they provided in order to decide the best way to fix our issue. The technician was quick, clean and thorough. read more

They came out to fix a pipe fitting under warranty and while here, I asked if Julio could also hook up my gas stove because my contractor could not get her plumber before the end of the week. The office and Julio were all very happy to help me. This company always does good work and a fair price. On the major job, they worked with me to get fair financing. read more

They sent Isaac to find out what was wrong. He was very knowledgeable and professional. This company sent someone over the the quickest too. Service excellent on the phone also read more

Literally the Best Plumber, Ever! Okay, so you guys, you have to call Zach Fleming. He is, like, seriously amazing! Like, I was having this total plumbing crisis, and he, like, showed up right away. He was, like, super professional and, like, knew everything about what was happening. He fixed my situation so fast, and he was totally clean about it, which is, like, the biggest deal. I was like, "Wow, this is literally the best service ever." If you need a plumber, don't even, just call Zach. He's, like, my new fave person. Ten out of ten recommend! Like, OMG! read more

These guys were by far the best deal. I was in a bind, they were kind, punctual, efficient, and worked with my budget. No hesitation recommending them to anyone. Thank you ASAP!! read more

The technician that came out was awesome. He was friendly, clean and thorough. One star for the price. I was charged over $200 for 10 minutes of work. He unscrewed the drain, snaked it and was out. I went ahead with the service because I was leaving the next day and did not have time to go through further estimates. If I had I'm sure they would have been half the price. I appreciate the efficiency but that price tag left me feeling underwhelmed and taking advantage of. Boo. read more

Javi was the best! We had a clogged drain and could not do laundry, Javi came over and cleared the drain same day! Thank you!

I am very satisfied in every aspect. I was very much impressed with efficiency that men did show. read more

The ASAP team was incredibly responsive in responding to an emergency repair of our leaking water heater. As promised, they were on site in less than two hours. The team that did the work was completely professional, friendly, and completed the work quickly and efficiently. I would highly recommend ASAP Plumbing. read more

Our toilets were backing up into our showers. I called ASAP Plumbing and Victor was at our house, the same day. Our sewer pipe was so corroded Victor had to get his team involved to shoot a liner in the pipe. (Aaron, Landon and Nathan) We had a great experience from start to finish. Victor and Aaron were very detailed and communicative through the whole process, with exceptional quality of work. I would highly recommend this company. Very reasonably priced and reliable and the work includes a lifetime warranty. Tiffany was awesome with sending me a text when the guys were on theur way. I wanted to make sure and include her, because she also deserves a free lunch. Thanks again to everyone at ASAP Plumbing!! read more

Genaro was on time and had all the equipment need to repair our plugged lines. He explained each step so we thoroughly understood. We were very satisfied with his fee and will keep ASAP contact information handy. read more

The company was very friendly and quickly dispatched a repair person. Antonio Martinez was our service person. He was very personable, efficient and quickly repaired our broken water lines. I highly recommend this company. read more

Great service and Josh Carl the technician was very nice. I would recommend ASAP Plumbing!

Tech Rob Plumber did a very professional job installing two hammer arrestors. He respected our property and did minimal damage when removing a small drywall section. read more

We had a pipe in the ceiling leaking and Victor took care of it for us. He made sure the leak was fixed

One is lowest I can give. Plumber called to clear main line. Used wrong equipment and broke snake off in main line.. AND LEFT. ASAP refuses to return messages or calls. Raw sewage backing up in yard. read more

ASAP Plumbing - Sewage and snake - Plumbing Near Me - Tempe, Arizona

Excellent and professional service by Joseph Pruitt with ASAP Plumbing. Will use again and have used in the past. Very satisfied with the quality of the work. read more

Luis & Eric were great. They explained every step of the installation and were considerate of my property. They worked a very long day but were determined to finish the project. My full house filtration system is working great and they were awesome. I highly recommend ASAP Plumbing! read more

our tech did a good job very thorough used 2 cameras and a water pressure hose. he also plans to meet one Sat am to see if it's the cities plumbing that has the tree roots trouble. read more

Amazing service! ASAP Plumbing are a Very Professional, Prompt, Reliable, knowledgeable and Friendly Team. Our Technician Danny, was on point! read more

Excellent response time. Very knowledgeable! Joseph is a great person and technician. Will use them again and will recommend them.

Daniel explained everything so I understood what he needed to do and he was very clear. I understand that he goes by a pricing system that the company gives him but for what he had to do was over priced and I didn't want to look for someone else and be without water all night and no toilet flushing either so I went ahead with the job. But he is a very professional person thank you.. read more

Josh Karl helped us out today when we had an emergency while getting our fridge installed. He came out within an hour or so and took care of it quickly. Highly recommend him as a technician read more

We had an emergency plumbing late at night and the gal who picked up the phone was so patient and nice. She let us know what to expect and all came to fruition in a positive manner. Javier our technician was just as patient and nice. He was knowledgeable and made sure all our questions were answered and cleaned up after himself. Thank you for the quick and great service! read more

I was given a time window of 12-4, but Vasa came at 10:45! That's awesome, so much better than waiting all day. He was very fast too, thanks Vasa and ASAP Plumbing read more