I had a great experience with ACE, considering the circumstances. My AC went out late on Sunday night, and after calling a few different companies, I couldn't find anyone who was available. I called ACE, and Stuart was at my house within 25 minutes. Stuart took the time to explain everything to me and made sure I thoroughly understood my options. He was incredibly professional, knowledgeable, and kind. Unfortunately, my entire unit needed to be replaced, but Stuart was able to schedule the installation for the very next day. On Monday, Nate was at my house first thing in the morning. He was also very professional and took the time to explain what to expect throughout the process. He kept me informed and communicated with me the entire time. I was back in my house with working AC by early afternoon. What was a pretty costly and unfortunate experience was made much better by having the privilege of working with guys like Stuart and Nate. Their professionalism, kindness, and communication made a stressful situation much easier. I've already shared my experience with a few friends, and I will definitely be back to ACE for any future service needs. I highly recommend them! read more

I contacted this company about a month ago to help my clients, who are new homeowners, with electrical repairs. The technician was friendly, but communication after that has been terrible. The permit process has dragged on, and every time I call for an update, no one seems to know what's going on. I've also asked the office to contact my clients directly, but no one has followed up. Very frustrating experience. I would not recommend this company. read more

Made an appointment for 04/13/26 and was given a window of 2-5. 5pm came and went... no one showed up. Called them and was told they were tied up with other repairs and I'd have to re-schedule. They also tried to sell me their $18.99 per month plan despite having just no-showed an appointment. I took the next available appointment of 04/17/26. Left work early again to make the window we had agreed to. 5pm and again, no technician. I called the customer service line, and was again told I'd need to re-schedule, now for 04/18/26. ACE Cooling/Heating reminds me of one of those unreliable employees/co-workers that calls out sick all the time and lives a chaotic, un-organized lifestyle and is probably late for everything -someone you would NOT want to hire if you knew just how unreliable they were. read more

I had a problem with my ac.... Oh we can fix it... spent $3100, nothing was fixed.... Constant up sells... Ended up getting a new ac (ace didn't want to discount anything for a new ac purchase) Also, in the past I have had there overly expensive service contract... every time they came out they found stuff to fix or add up to $500+++ Too expensive... find a private hvac contractor Not even a 1 for this review read more

I trusted Ace to install an ac unit on my house 9 years ago. Every year since I have had to put 500 to 1000 in repairs. This year as usual my ac stopped working called Ace to come out, tech came out informed me my unit had frozen over and they would be back to check on it. I've had 3 appointments with a tech not one has showed up. I called another company, they came out right away and informed me that the unit was for a mobile home not a house. Installation was not done correct either. And still crickets from Ace. read more

There may be more than one with a similar name but ACE Heating, Cooling & Plumbing LLC is a company that you want to avoid. I thought with a contract they might repair items. Instead, all they do is come out and suggest many thousands of dollars in repairs. They just want to give you a long list of things that need fixing. The last straw was when they told me my water pressure was 20 PSI over the limit and needed to be repaired when it was in fact on the high side but still OK. And the repairs that I did agree to were necessary at the time (no AC) and in my opinion outrageously high. read more

Ronald came over my place and gave me clear information about my needs without upselling me. Very content. read more

They never showed up. I called and they said they were running behind and gave me a time. I watched as they parked down the block and then drove away. Really weird. read more

Wasted 4 hours of my time. Responded to a service inquiry, provided an ETA. Within the last 10 minutes of the ETA i got a message saying the tech was en route - 40 Minutes later i called and was told the technician was still at their first job. I had things i needed to do and was waiting around all Morning to be blown off. 2.7 stars makes sense. read more

I wish I had read the reviews before I paid for two systems and a two-level home. They've been giving me a window for 3 days between 11:00 and 2:00. Not once have they called and I'm still waiting. read more

Ronald came out in response to my call about repairing a light. He was prompt, professional and personable. ACE doesn't repair what I needed, but Ronald told me about the services ACE can fulfill. I will certainly on Ronald and ACE in the future to replace my electrical panel. read more

I called Ace Cooling to repair a simple kitchen GFCI outlet that had stopped working. Instead of sending someone who seemed focused on fixing the problem, I felt like they sent a salesperson looking for a big-ticket sale. The technician, Miguel, showed up without what appeared to be basic equipment. He didn't even have a flashlight and asked me to hold a flashlight while he inspected my electrical panel. After a very limited inspection, he told me I needed a brand-new electrical breaker panel and quoted me approximately $5,500. Thankfully, I didn't approve the work. The very next day, I hired another licensed electrician for a second opinion. He quickly identified the real problem--a defective kitchen GFCI outlet. He replaced it for $180, and everything has worked perfectly ever since. In my opinion, this was an attempt to sell me thousands of dollars of unnecessary work. Had I trusted their recommendation, I would have spent over $5,000 for no reason. Homeowners work hard for their money and deserve honest, competent service--not fear-based upselling. I strongly recommend getting a second opinion before approving any expensive electrical work recommended by this company. My experience left me feeling completely misled, and I will never use or recommend Ace Cooling again. read more

Over the last 3 years I've spent $30,000 purchasing all my AC units from ACE. Less than three years and one of the units isn't working. A tech comes out promptly and when I ask for an itemized quote he said they can't provide that. Then when I get the quote, I ask to speak with someone who can answer my questions about pricing. Three different times in three different phone calls I'm assured that a manager will call me and has yet to do so. Then I'm told the manager is out of office. It's July in AZ so not having a working AC unit is a bit of an emergency. And before I spend yet another several thousand dollars to fix a 3 year old AC unit, I'd just like to speak with someone who can answer my questions about the pricing. I have another 2 properties with another 3 AC units that I would have happily purchased from ACE but now I'm doubtful. read more

Awful company, $79 to come out and quote me $1,300 for something my handyman charged me $80. Called 4 times to get a refund for the $79 and am being led in circles. SCAM OF A COMPANY read more

Jaden M ...No you were supposed to contact me. Your reply on YELP is months late. Your company is all commission based and not trustworthy. Your techs are liars and I have photos of your lies. My new AC guy exposed your lies. Unethical and illegal practices have consequences. read more

Fast, friendly, efficient and proficient without expensive price. Happy to recommend......................,.........,,,,,,,,,,,,,,,,

Dispatch was slow, and estimate came in much higher than others. Tech was trying to upsell me on a much larger piece of work (swapping out a 200A panel), and pushing their $18.99/month plan to service our property. Got the ick from ACE. Sorry read more

The job was done. Much more expensive than anticipated. Not being critical but I realize that electrical work is very expensive. read more

Sorry, a bit confusing. Got message saying for duct work, someone needs to come out and look, $ evaluation fee. Talked to Oliver, AI assistant, will send someone out, free. Later someone left a massage, don't do ductwork and do charge fee. read more

Company has changed hands over the last year or so. They provide zero personal customer service. There is no way to speak with, chat with, text with a real live person. They did not return any of my 5 phone calls regarding a reimbursement for services not rendered. Their techs used to be qualified HVAC specialist now it's a person that takes pics and sends back into the office for "diagnose" issues. Total scam. Do not purchase their maintenance package, another total scam. I had use the company since 2017, the difference between now and previous ownership is like night and day. read more

We have Ace Home services and we called in today at 8:40 or so this morning and they have not come out. My house is at 90° and they said that we had to have one single technician come out even though they promised us initially it would be at 1:30. It is now at 7:36. No one has showed up and all they have done is Give us a line of baloney. I would not recommend this company to anybody ever again. We asked them even if they would put us up in a hotel and all we get is a lot of rhetoric and we are not allowed to speak to anybody in charge so if anybody is considering Acetheir service is definitely unacceptable especially in this read more

This company charge me $6250 for a water softener I was told was essential to the health of our family, we are new to Arizona from California. The tech who came spent half his time working on my water heater as well which I assumed was part of the process of installation. There was no mention of any issues with my water heater. Days later we noticed our water heater was leaking and had flooded. The spout appears to be missing. I called the company back out to figure out the issue. I was then told the spout needed "replacing", however the spout appears to be missing. Then ai was told the whole thing needed replacing . I was then quote $300 for thr spout and $2500 for a new water heater. Upon the tech leaving what was a slow leak was suddenly a fast one. I will be cancelling membership with this company Going forward. It is disheartening that in a place where we all live together and look out for each other like a small town , there are companies and professionals who lack integrity and take advantage of people in the community the serve. read more

ACE Cooling, Heating, Plumbing and Electrical - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Worst company in PhX! Would never use them, they mis diagnose problems They over charge 50-70% over actual prices They are "sales heavy" and not actual techs. They won't be able to fix it. They need to bring another real tech to fix it. They lie bad read more

I needed a power pole replaced. They wanted $5,000.00 down which I provided. Several months later, they came and put a pole in my yard in a position way far away from where it needed to be. They put an unapproved power supply box on the pole and did not mount it properly. So I canceled the job and they agreed to a $2,500.00 refund but they wanted me to sign a confidentiality paperwork so that I could not let people know how bad they are. I would not even let them change a light bulb if I were you. This review cost me $2,500.00 but it is worth it to let you know how bad they are. read more

No customer service after the installation- Poor - you totally get the run around . I suggest save from yourself from aggravation read more

please teach van #653 how to drive, he almost hit us because he wasn't paying attention or did it on purpose, today on hunt highway by ala school. he wasn't being a good driver in a school zone either. get better drivers. read more

Very friendly and professional. Honest pricing - no B.S. Offers a variety of services.

Spent $1500 getting 7 outdoor fuses replaced in under 2 hours. Figure it was $100 parts and $700 labor. Please get there estimate of work and immediately call some one else read more

They will lie to you, have you waiting all day for them to then offer to reschedule you for next day and wave service fee. lost work hours, lost time. shady tactics to keep business when they cant get behind their word. read more

This new version of Ace Airconditioning is now 100% run by AI. You cannot get a person on the phone ever. They have collected my monthly maintenance fees and then provided no services that were to my understanding under this "contract". I cannot reach a live person. "Oliver" keeps telling me someone will call me back. After leaving messages with "Oliver" 4 times, I'm guessing no one is ever going to call me back. This was a family run, local company that had excellent customer service. Not any more. read more

Absolutely chaotic experience from start to finish. I called Ace Plumbing Heating and Cooling for help with an AC repair and got nothing but incompetence and disorganization in return. First, they sent a tech who misdiagnosed the issue and quoted me for the wrong refrigerant (a basic mistake for anyone in this field). It was clear the technician put in minimal effort and had little understanding of the actual problem. Then they promised to return later that afternoon to fix the issue, knowing I had family in the home and needed this resolved ASAP. Not only did they fail to show up, but they pushed the appointment to the next day without notifying me until after the missed window. To make matters worse, they sent a sales tech to provide a replacement quote "just in case." He spent less than five minutes at the house, then vanished without a word. I walked outside to find him and he was just... gone. Every time I called, no one could find me in their system. I was bounced from rep to rep like no one had a clue what was going on. Ace is unorganized, unprofessional, and unreliable. Save yourself the headache, look elsewhere. read more

So October of 2025 I needed a water Heater, I opted for a Tankless water heater. This company has no business doing Tankless water heater installs . They don't know what they're doing or they like to cut corners. I would say probably both. They were late for the appointment , The unit was installed incorrectly, the plumbing was crooked. I had to call them out several times to see why my system was not working as it should. Hot water was taking up to 5 min come out of the Faust in my upper bathrooms. The system was supposed to handle 2 showers and more but wasn't. After having them come out several times, on one occasion they came out to redo the condensation drain and recirculating pumps. 2 weeks later the lines from the recirculating pumps started leaking. They sent someone out to check the leak, they retightened the line but did not fix the damage to the ceiling. Still not feeling comfortable they had installed my unit correctly I hired another company to come inspect there work. Found out my Tankless water heater was not vent properly. Had to call Ace again to have them vent the system properly. They were supposed to send someone out to fix the damage to my ceiling from the leak..... still waiting. Beware , NOT RECCOMENDED!! read more

They know nothing about customer service. My system was cycling on and off and my Nest thermostat wasn't working properly. Their technician came out on a Thursday evening went up on my roof checked the unit with his fancy wires. He then proceeded to tell me that I needed a new capacitor and I had a Freon leak (he didn't check for a leak). He quoted me some $4000 to replace capacitor, find and fix leak, add freon and a new thermostat. I chose to do the capacitor and a non-programmable thermostat for $500. He told me to call my warranty company and see if they could fix the leak. I did, that cost me $75 and was told there was no leak. So I contacted ACE to see if they would reimburse me the $75 since there was no leak. Andrew manager said he would reimburse me the $75 if I had them come back to fix the "leak" and add freon by putting it towards the bill. Why would I do that if there was in fact a leak, when I could've had my warranty company do it for $75? They sent me a quote for them to install a smoke detector for a little over $200. NO I didn't get a senior discount either. They are not BBB accredited nor A+ rating as they claim. Great PR. read more

ACE Cooling, Heating, Plumbing and Electrical - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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I have had Gabriel out to my home twice and both times I have found him to be above experienced and is easy to explain what needs to be done and how he can fix it. I'm just about out of my home service contract that ends in June. I have to tell you if it wasn't for Gabriel. I would probably be looking for a new home service. read more

Driver Donny hit a Saguaro Cactus on our property. I called to talk to a supervisor a week ago and no one from this company has responded!

Furious and Disappointed - 5 Service Calls Since April for Two $45K AC Units! We had two brand-new AC units installed by ACE in April -- a $45,000 investment that has been nothing short of a nightmare. Since day one, we've had to call five times for problems that never seem to get resolved. Every visit ends with the same line: "This won't happen again." Well, it has -- over and over again. At some point, you'd think ACE would realize this isn't normal. Instead of sending techs for another quick patch job, someone from management should have stepped in long ago to actually fix the root problem. When a customer spends this kind of money, they deserve more than empty promises and repeated breakdowns. We're completely fed up. ACE needs to take accountability, send management to personally inspect, and replace these defective units. Enough apologies -- we want action. We paid for quality and reliability, not constant service calls. read more

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I find it interesting that in all I shared - the only response was to criticize something I was doing. I work from home sometimes and am in school and I made that very clear. I have had other companies here over the years to check or clean my AC and not once did I experience such rude, unprofessional service. This response tells me why. Not, "I'm so sorry for your experience" or "We care and will address this." Just - "you should not schedule at this time." This was a horrible experience from start to finish. Even the office staff was rude. The noise the tech made was FAR BEYOND a normal amount of noise and certainly not necessary just to give me a quote. He wasn't even supposed to be doing anything up there. I have already shared this experience and will continue to do so. Companies just don't care anymore. Greed has taken over and there is no customer care at all. This is the perfect example. This is also a perfect example of unprofessionalism and a lack of competency. read more

I just had Daniel come out to fix my one and a half year old Heat pump. He just about took it completely apart and then put it together again with all new parts. Ace did this under warranty and Daniel did a great job. I had written a bad review about Ace a year and a half ago. I now regret doing so, because they came and took care of me. Thank you Daniel and thank you Ace. By the way there was no charge. Dave G read more

Technician Nomar Villacoro demonstrated his expertise and special skills as he replaced an old leaky pipeline structure at the front water supply of our home. He was thorough and checked everything he did more than once. He was polite and completed his work as it became dark. Excellent/master plumber. Always on time. read more

I called Ace out to my home to repair a breaker that kept tripping. Not only were they able to fix my problem in no time, but they were able to identify some other issues and fixed them promptly. They were on time, super respectable and very fairly priced compared to other service companies. Would 10/10 recommend Ace. read more