Rarely write reviews but feel compelled to do so here. There are a lot of things to like about Element: 1. Communicative and punctual. Earnest was able to come out the next day at the exact time mentioned. 2. Accommodating. They were able to do my project (replace furnace and AC, all the ducts, moving them up into the attic, new insulation) all in 3 days and they started the project the very next day of accepting contract. They also managed to let me keep the heat on while they worked. This was really important for us as we have a newborn 3. Honest. From the beginning you can feel the honesty. Earnest spent a long time up in the attic (I had multiple quotes from different places and no one spent nearly that much time). He then explained clearly everything he saw and showed pictures of them. His recommendations was also no non-sense. 4.Good service. Their workers were very courteous and careful. For example they vacuum all the dust away everyday before leaving. I think the house ends up cleaner than before they started. read more

We called this guys to give us an estimate for new insulation for the attic and the crawl space for our house in San Mateo. The guys was reliable, honest and very pleasant, They made a great job, quick and quality service. Highly recommend them! read more

These guys are like a well-oiled machine. They showed up with a team of people to install our air conditioner and got the job done efficiently. Excellent communication throughout the process including after installation when we needed the required city inspection. I even recommended them for my mom's AC service, and they did not disappoint there either. Highly recommend! read more

With our rental property in Oakland, it's always a challenge to find a trustworthy and reliable HVAC service provider. We always try to find a balance between work quality and cost of service. We have used Element Home Solutions several times for service calls and repairs. They are very responsive, highly skilled and knowledgeable. They are very patient and willing to spend the extra time to explain in detail your problem areas, including preventative measures to reduce likelihood of problems in the future. I highly recommend these guys as I've always had a positive experience. read more

The guys here did very fast and cheap work. However, I did have to get them back in TWICE because things weren't done correctly (to spec) the first time. They came and fixed the problems no questions asked and without extra charge. The teams were very nice and professional - I just think they require a measure of supervision as their attention to detail is somewhat low. read more

We ended up using Element for a pretty major overhaul of our air ducts, insulation and a new furnace. We first reached out to Element and few other HVAC contracts on Yelp using the quote tool to find out who could clean air ducts. This winter with the fires, all the rain, it seemed as if we the family was always sick, also half our house was freezing, the other half was always warm when the heat was on. Everyone got back to our quotes pretty quickly, but Element was really thorough on their responses, asked a lot of questions. Long story short, everyone noticed we had several issues that had nothing to do with cleaning our air ducts. 22 yr old furnace, jammed next to water heater, water heater piping was slowly melting the PVC piping on the furnace, air intakes were on the ground and in weird places, air ducts were all made with Asbestos (awesome!), and our insulations was this shitty old type of insulation that's made out of recycled newspapers. We ended up getting 3 quotes, Element was in the middle price was, but here's what set them apart. 1) Earnest, our project lead, was just really thorough, honest and communicative. He walked us through 2-3 ways they could repair from least to most expensive, he wasn't pushy on any of them, just listed pros & cons 2) He gave lots of pro-tips on how to self-diagnose and fix issues in future 3) They use NO sub-contractors, except for removal of Asbestos which everyone has to use since it's a specially licensed company that has to do it. 4) He promised 2 days of work and they were done in 2 days, and they cleaned up the place big time. 5) He connected me with a great handyman and electrician for future patch up work if needed since they had moved 6) He knew all the county license laws and was just really clear with what steps to follow 7) followed up via text to give us updates and take photos of the improvements. 8) He's just a good dude! 9) ALMOST forgot, they also were one of the few contractors that install this IQ-Air whole home purification system which is awesome, especially since me, my wife and the kids all have allergies! He suggested some upgrades for the future but didn't oversell, just said something to think about down the line. He knew we were NOT expecting to drop the amount of money we had to drop to get fix all these issues. He left us with some more pro-tips on how to get more out of our Nest thermostat, gave us some estimate on cost savings and our home is like a brand new home. It's warms evenly and stays warm longer and the air just feels clean. Highly recommend Element, these guys are on top of their game, they're honest, they clean up after themselves and they do amazing work! read more

Element Home Solutions performed furnace maintenance, and installed new insulated furnace ductwork and a vapor barrier under my home. They were punctual, tidy and respectful of my home and had super-excellent communication. They arranged for a third-party quality check of their work and arranged for a City inspector to come and sign-off the compliance permit. I will definitely use Element again the future and recommend them highly. They may not be the cheapest, but they are the best. read more

We smelled gas in our garage and the PG&E tech said we needed a new part for the furnace. Element sent a person to replace the piece and found a dangerous break in the furnace that allowed CO to flow into the garage. We arranged for a speedy furnace replacement at a decent price. The new furnace works great and is much more efficient. The tech who installed it was efficient and very neat. This company gets a great recommendation from us. read more

I called element to give me an estimate to replace my attic insulation and HVAC system and end up doing the job with them. They did the whole process of getting the permit and city inspection. Overall they did a very quick and clean job and their prices was very competitive. I would definitely recommend element home solutions to anyone that got need for HVAC or insulation needs. read more

Ernest and team were friendly, on-time, and fast. Feels so great to (1) not be running space heaters all day and (2) be able to walk around your entire house without getting cold. We're loving our new furnace and ducting. Did I mention that Element's quote was very competitive? Not the lowest, but pretty close. I went with them because of the superior customer service. You can trust that Ernest will get the job done with professionalism and care. read more

Last year Element completely replaced our furnace, ducting, thermostat, and added central AC. We couldn't be happier with the job they did. The installation was professionally done and lightning fast. They left the basement cleaner than they found it. Competitive pricing. I'll be in touch with them soon for attic insulation. read more

Nothing but good things to say about these guys. Technician came out and gave me an honest assessment of my AC. He told me my options and what I could do and what it would cost if he or another HVAC company were to handle the repair. Great, honest advice. I will use this company for all my HVAC needs in the future. AC fixed 2 days before 100+ F heatwave. read more

These guys may be great, but I will never know because of some really poor initial customer service. I contacted them two weeks ago, was offered 2 time slots, and accepted one but forgot to leave my address. Called them this morning and they identified my appointment by my name and told me that because I forgot to leave them an address, they just unilaterally dropped the appointment. No notice. Wouldn't you think to ask for that just as a courtesy to the customer? Pretty much every other HVAC company I spoke with did. And even if you decided to take the low road and cancel the appointment that you just offered, wouldn't you tell the customer? If I were going to hire this company--which to be clear, I never will--I would ask myself, what other things might go completely uncommunicated? Hidden charges? Design assumptions? Warranties? Hard pass. read more

I asked 4 companies for estimates to clean my basement. element was twice! as high as the more thorough, detailed, professional company. so I went with the other. read more

As I am sitting here in a toasty warm home, I just want to again recommend this company. Eduardo was great to work with and he really knows his stuff. read more

We spent several months talking to various HVAC companies getting bids, and we felt overwhelmed by the process. Our experiences ranged all the way from getting detailed bids that we did not understand at all to receiving bids that were just a number like the cost of an HVAC system. We didn't know how to make an informed decision until we met the folks at Element Heating and Cooling. I spoke with them and they came out and walked me through the process and procedure. They also gave me three days to think about it and get back to them with no obligation. I really enjoyed that, because so many other companies are so eager. So with careful consideration we went with this company and since the process is complete I am sitting here enjoying the warmth of my new system they installed and feeling very satisfied with my decision. Many thanks to the team of Element Heating and Cooling. read more

I found this company in my local directory here in Martinez/ Pleasant Hill. I scheduled an appt. & met with a rep Gilbert who explained their product & services. He was very professional & knowledgeable about the insulation process & cost savings on the heating/AC. The installers were great. Starting the job they taped off sections of the house to reduce dust/debris from spreading beyond the general work area. The owner Jerry would make periodic visits to see how the project was going. Jerry & his lead worker Marvin noticed that our main electrical panel did not meet code & referred us to an electrician (ZM electric) who took care of the problem in one day. Overall they did a great job & I highly recommend Element home solutions. Louis read more

Element Home cleaned up old attic insulation's from half of my home that has not been remodeled recently yet. They were on time, thorough, clean, professional, and great customer service. The positive experiences started with Jorge who came out to estimate my needs twice and did not mind making a thorough check of the attic the second time. The four-crew men who came on the actual installation day today worked hard and had to deal with very tight attic spaces due to the design of the home. This didn't deter them and they got the job done. We also had an attic vent that was tricky to replace the screen, and the lead on the site did not hesitated to go back to redo it three time until I was satisfied. Final kudos goes to the office phone person too who I've spoke with several times. It turns out R38 fiberglass batt supply is tight these days, and he worked out a solution to combine two layers of unfaced R19 batts to achieve what I wanted without having me to wait for unknown amount of time until the supply is available again. Would hire them again and recommend them for insulation installation! read more

They deserve all 5 stars! I requested a quote on yelp, received a response almost immediately. They are the only company that followed up with us while we were making our final decision. My husband was so impressed by the detailed inspection that it was an easy choice after getting other bids. Pricing was right in line with what others were offering but it was the communication and knowledge that really sealed the deal. They came out one week later to begin a 3 day project and every inspection report came back with excellent review of their work. We had a few electrical issues after the work was completed - light in master closet, ceiling fan not working, and one kitchen switch won't work. We let Element know of the issue and they are sending out an electrician to take care of it. Excellent customer service from everyone in the company. Very happy with our necessary upgrade especially with the summer days just beginning! read more

I had some problem with my ducts. I didn't know where to start. I called Element Heating & Air, they were able to fit me in within a weeks time and worked around my schedule. They arrived promptly, and very courtiosly. They gave me a full inspection. They sat down with me and explained exaclty what i needed. They let me ask questions and were very knowledgeable. I thought the process was going to be to involved, but they told me all I had to do was be available. They were right, they made all the necessary calls, scheduling and arrived for each appointment. They got all the permits required and they were right all I had to be available. The whole job took about 6 hours. The were very clean during the whole thing. I am completely satisfied! I have dealt with companies over the years and this company has real customer service! read more

I was selling my house in Antioch and my A/c system was not working. I had an offer already and unfortunately without the AC system they were not going to purchase the house. I was chasing my tail looking for a good company that was going to take care of me same day and I saw element heating & air on yelp and decided to give them a call....... The technician came to my house and he was very smart!!! I had two other companies come out and take a look and they said I will need another AC unit ($$$$).....Not jerry from Element, he was honest and didn't sell me something that I didn't need. He replaced the capacitor and the circuit board, booooom! everything works, SOLD THE HOUSE!! I'm a happy camper! Thanks guys! read more

Element Home Solutions is a true gem. I was looking to insulate my attic and to replace my HVAC unit in my rental property while I live on the other side of the bay... It's kind of difficult for me to get out there for all these appointments, so I tried to schedule all of the contractors for one day and got a confirmation from all of them (had to make sure my tenants are there and take a day off at work) I scheduled to meet with six different companies - two out of six never showed up and never called to reschedule (when I called them they put me on hold and one didn't even bother to answer). So I ended up with four quotes out of six. Element was the only company out of the four that offered both projects without subcontracting to a third party. They were also the only company that arrived within the promised time window. I appreciated Ernest's insights and the way he explained everything to me, something I can't really say about the other companies. Ernest gave me a few options within different price ranges. He also introduced me to a few other energy efficient products that was not aware of. I was really pleased with the work quality and so were my tenants. I feel fortunate to have found them and I'm sure I'll be hiring them for more services. read more

I just want to say that after waiting to have our furnace replaced it was quite stressful to find a company that i felt comfortable with. Element Home Solutions is that company. After checking with 3 estimate EHS had the best price by far and not only that, Eduardo and his team were so professional. Eduardo never pushed any sales pitch. He gave us what we asked for. They came and added an AC unit and replaced our furnace and whole vent system, not only that they cleaned and closed any open holes surrounding house. They left our house i think even more clean than before they arrived! Our house honestly feels brand new again. I can't say enough of how great EHS is. Highly recommended. read more

Just got a new heater installed by 2 hard workers, Marvin and Rolando, and I'm impressed with their professionalism, politeness and helpfulness. They arrived on time and immediately set to work without a break until all went well. I now have a new heater for a better price than other companies quoted and a wonderful warranty. If there were to be any future problems I feel confident the company will act honorably, therefore I plan to use them to install all new insulation under my home next. If I'm unhappy I say so but when I'm impressed and satisfied I also make a point of saying such. We need as much positive reinforcement in today's world when it's earned. read more

I was very pleased with the entire crew from Elements Home Solutions that installed my furnace. Those guys were polite, knowledgeable, efficient and hard working. They're attention to detail was remarkable. They removed and recycled the old furnace, and left my home spotless. It's amazing that they were able to start and finish the installation in one day. read more

I talked over an HVAC job with them and found them very helpful. They were able to take a look at the place within a couple days. They were knowledgeable and went above and beyond in helping me find the right solution for me instead of maximizing their profit. I'll definitely consider them for future work. read more

I'm struck by the number of 5-star ratings. The gentleman who just provided an estimate to install a single-zone mini-split was ill-informed at best. A technician from another provider instantly recognized the ample capacity in the existing electrical circuit (EHS fellow was befuddled and asked me), as well as observing that we no longer use an EV-charger and could save time and money by working with that. About running the electrical to the condenser, EHS fellow missed the obvious simple solution of running the line through the garage and attic vs. across the exterior of the second story of our home (around the chimney) on a steeply slanted lot. The EHS fellow was also clueless about the cost of the main components -- or was trying to gloss over an otherwise excessive bid. He said the outside unit (condenser) and inside unit (handler) *each* cost around $2,000, resulting in a total cost of around $4,500 for the two pieces. After he left, I googled the exact model number and found the two units (condenser and handler) combined cost less than $1,400. Perhaps he was thinking about (but didn't mention) parts. But even a generous estimate for parts of $1,000 leaves him $2,000 short . I could go on. Complete waste of time. read more

I have had many experience working with a variety of contractors in our property management operation. The main quality we valued more besides a needed good communication to pin down expectation on work scope, time and budget, and attention to details during work, is the accountability on end result. As every house/project is different and some error may be made, Element home solutions upon learning it, promptly return to correct the situation and spend sufficient time to ensure all issues are checked and resolve. We have used them to replace the whole house furnace ducting and would definitely use them again in our other project. Worth mentioning eric the owner and Mac the office manager accommodated our tight travel schedule and even manage to schedule City to close out the permit within the very tight schedule, magic.. 5 stars and more. read more

Very competent & great service. I appreciated the regular updates (reminders and updates re the arrival of the technician).

I meant HERS (not REMS) testing ... hate that auto correct sometimes . And test already done ... passed with no problems. Archon technician was very professional and efficient. read more

We needed our central heating unit replaced promptly and Element not only gave us a quick quotation but was able to do the installation promptly and with no hassle. All of the employees we dealt with were super courteous and knowledgeable. Would highly recommend them. read more

Its has been a joy to work with Element Home Solutions despite initial apprehension since I knew little about heat pump systems. It started with a visit by their representative Ernest Shahray . He spent an hour and a half with inspection and measurements, getting into crawl spaces and the attic, noting every vent location and duct size. He exuded confidence and competence, while educating the homeowner at the same time. Several days later, a 9 page estimate with everything listed in detail was delivered. I forwarded this to one of the representatives of BayREN for review to see if the cost was in line. After a positive response from BayREN, we proceeded with the project, which was to replace the existing gas furnace on each of 2 floors with heat pumps, as well as installation of new duct system since the old one was 28 years old and leaking. It was estimated that this would take 3 days to complete. Under the leadership of Marvin, with a team of 5 workers the first day and 8 workers the second day, the project was completed in 2 days. They worked nonstop except for lunch breaks. They took care to protect the home with plastic sheets and drapes, the clean up was just as efficient. Marvin was receptive to questions and readily corrected minor deficiencies as I pointed out to him. I especially appreciated the care they took to preserve the custom made wood floor vents that were glued in 28 years ago. They accomplished everything that was laid out in the estimate. A few days later, after I have had time to check out the finish in detail, Ernest came back for a walk through to ensure that the customer was totally satisfied. There were a few minor deficiencies which were corrected expeditiously. Ernest even recommended a handyman to deal with a totally separate exhaust vent issue that I had. It was so refreshing to encounter an individual in the service industry who was willing to go above and beyond his responsibilities to provide value added service. He is a real asset to the company and I have become a loyal customer for my HVAC needs. read more

I had EHS add insulation to my crawlspace and garage. The quote was not only the best I had received (I got about 5 quotes), but they also appeared very knowledgeable and experienced as they walked me through the estimate. They did both insulation work, and demolition as needed. A sizable crew came down and knocked the project out in a day. After the insulation was done, I had some electrical repairs done to the now-exposed wiring; some insulation had moved around a bit during the electrical work from the other contractor, and I had also noticed a few spots here and there that I had concerns about density and coverage-wise from the initial job. I called EHS for a followup, and with no questions asked, Eduardo and Sergio came by and not only addressed my small concerns from the initial job, but also went above and beyond and made small adjustments here and there to the insulation the electricians had displaced! I am 100% confident in these guys -- they not only stick by their work, but also go above and beyond, I feel like they were more than a contractor providing services, they were also a partner in getting the job done 100%. I would reccomend them on a whim to anyone looking for insulation, and I will use them on my next job for sure! read more

Five stars for Element Home, absolutely blown away by this company. They are everything we could ask for in a residential HVAC contractor. In fact, they broke the rules! Have you ever seen that cheeky sign at mechanic shops, pick 2: fast, good or inexpensive. Can't have all 3. Well Element did the impossible, and did all 3 of these, in fact, we had some issues with the first installation, and their response to my concerns was incredible. Hats off to Ernst & Jorge, I am so impressed by your work ethic, professionalism and skills. Thank you so much for all your help guys! read more

Element updated and rerouted our duct work to help improve the efficiency of our heating system. Eduardo was great and the crew came through and got everything done in one day. They kept the house completely clean in the process. I highly recommend them - they even came back and helped with an unrelated venting issue. Great customer service and work. read more

I want to thank Element Home Solutions for doing excellent work replacing my old ducts, insulation, vents, boots, registers and grills. They cleaned my attic and crawl space and made the heating system more efficient than ever before. They put in a smart thermostat and attic fans. Everything was done with courteous efficiency ahead of schedule. Project Manager Ernest Shahray and his team leads, Freddie and Marvin, were on top of every thing I needed and provided that special extra touch that is the hallmark of a high performing organization. Well done folks. read more

From the intial planning, discussing the best available options, to the final reviews and the big one-day installation & testing of complete HVAC system....only 5 Stars, that's All the Stars we can give...Kudos to Cesar & his on-time crew...a Big Thank You...last but not least, Kudos to the front office, finance team, logistic planner Mac & a special thank you to the owner Yariv...we are so confident & have so much trust on this Team, we are upgrading another home in the East Bay. read more

Very impressed. On Yelpers recommendations I called Element for a bid on a new furnace and A/C. Our house, on a steep hill, was built in 1939 and expanded (by us) in 2019. Several heating vents didn't work or worked poorly so we figured duct work was in the picture. Space is tight under our house and there is not a lot of room for ducts so we wanted a company that could figure out solutions with some creativity as we suspected the job would not be straight forward, as indeed it wasn't. When Jorge came to do the bid he walked through every space in the house following the convoluted ducts to determine where each ended in a vent. We discussed how routing access to electricity for the compressor might be accomplished and whether the furnace should be one or two stage, as well as how powerful. I had talked to other companies about these issues but Jorge seemed more thorough and more knowledgeable. When the bid arrived I checked reviews for the appliances they specified and the reviews were very good (which had not been the case for one company). Their thermostat seemed easy enough to program (looking at the owner's manual on line) but I couldn't find a review for it's reliability. I asked if it could be replaced by another I had found reviews of and that was fine with them. They could get to us in a month. The job was done in a (long) day with a crew of 9. They worked fast and seemingly without need of much direction. Jorge was an active participant all day which I very much appreciated. Plastic sheeting was draped over furniture, stairs, and along walls but tearing out old ducts was still a dusty business. The duct to the cold air return could not be installed as planned with the type of duct I wanted and we discussed moving the location of the return. Coming up with no location I approved we settled on using a less durable flexible duct. A joist had to be moved a few inches to get the furnace through and I insisted (perhaps unnecessarily) it be returned to its original spot which Jorge accommodated. They found the duct in the kitchen had never been attached to the vent opening letting most of the hot air blow into the space in the walls instead of the kitchen. Although it wasn't part of the job as bid they replaced the duct all the way to the vent. Other ducts that could be reached without opening walls were replaced. The crew was polite and careful about fragile furnishings in places where they had to maneuver heavy equipment through tight spaces. They cleaned up thoroughly. This company is very professional and their bid was in line with those of other companies. I highly recommend them. read more

Element HS did a complete insulation job on our 1920s house, replacing the attic insulation (expertly working in a very cramped attic space in hot weather, I might add), installing insulation and a vapor barrier in the crawl space, as well as cleaning and pest-proofing the whole house. Gilbert and his crew were awesome every step of the way, punctual and exceedingly professional, and were able to work with me on some tricky issues, such as having an asbestos inspection before, and an electrical inspection of the attic during, the install (the latter necessitated a shutdown of the work, which EHS took in stride. They were able to come back and finish the install at a later date for a very reasonable fee). Shortly after completing the insulation job, I hired EHS to install a completely new heating system, including a new gas furnace, ducts and vents. Gilbert and his crew did an absolutely amazing job. They removed the old furnace and installed new vent covers and a new digital thermostat (and in doing so finally solved a seemingly intractable electrical problem we'd had since buying the house). It turned out some of the new vent covers were loose and liable to be ripped out of the ground by one of our cats, so Gilbert came back the next day and fixed the problem for us! EHS are the best at what they do and I look forward to working with them again for our annual furnace and duct cleaning. read more

I chose to have Element Home Solutions install a new heating system. They replaced it with an update more energy efficient unit My house is from 1950s and we wanted more to do keep the heat in a reduce the amount of lose of heat. I wasn't expecting to need insulation, that did not cross my mind, but it was a great recommendation from Ernest. I am well please with this company and they are very polite and professional. Now that I can feel the difference, I decided to talk about it. I am a bit skeptical of things by nature, but I am very pleased with all the work that was done. Thank you, Ernest and team. read more