Came in recently to have some prints made. Have been a 25 year customer for everything from notary service, supplies and copies to shipping and more. Got a lot of attitude, moaning, eyerolls for a simple print job that took 15 minutes and was made out to be much more than it was. They have 3 big office grade printers on site to print my lowly 100 pages. David the former owner, rest his soul, was an affable, nice man with a sense of humor who was very helpful. It's unfortunate that the crew there now does not possess his nature, and a cheerful, service-minded approach to customers. I didn't ask them to box up 50 Christmas gifts and fill out the slips. They had to simply click and print about a 100 pages. Not rocket science. Congratulations, you lost my families 25 year loyal business over a bad attitude and muttering under your breath. Small business is all about customer service. If that's too difficult, then maybe find something else to do. read more

I had such a wonderful experience today at Easy Ship & Pack! Not only did they accept my returns with ease and grace (especially given I had been turned away at 2 Walgreen's), they also offered to help tape to help tape my returns and hand delivered them to the FedEx truck who was loading up! I also want to CONGRATULATE and give a BIG shout out to Amy Tucker, who is now the Owner/Manager. She helped me when my business was located in the Shaw's Plaza over 17 years ago with the same kind and helpful manner. I saw her work hard, persevere through challenging working conditions and although the previous owner had passed, Amy stepped up to buy the business and help carry on his legacy and build her own future, WOW! Go Amy and the Easy Ship & Pack Team - you ROCK! Thank you for making my day! Gayle read more

If I could do no stars I would. I wanted to have a cake shipped to a friend in Florida for his birthday. I called in advance to find out how to do so. They told me to freeze the cake, then place it in a container with ice gel packs. I did this. I labeled the box with "This end up" "Fragile" "Perishable". When I arrived to ship the cake I was told there was a chance it would get jostled around. That was ok, I could deal with a little bit of smudged frosting, or something similar. I paid $382.87 to have it shipped overnight. The cake was DEMOLISHED! Not a little damaged, DESTROYED. Ok, fine, I went to Easy Ship and Pack, and I asked to be refunded $38 for the cost of the cake. They refused. They told me that because there was room for the cake to move that they wouldn't pay. I told her (the owner I believe) that there was only enough room so that the cake wasn't squashed, and she pretty much said "Too bad". I will NEVER do business here again! I could have flown down with the cake myself for less money, and they couldn't even be bothered to refund a lousy $38! read more

Easy Ship & Pack - How it arrived - Packing Services Near Me - Gloucester, Massachusetts

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My friend bought me a gift and had it shipped to me in California. It was perfect! Thank you! read more

4.09 for a one page print. Woman working couldn't explain why it was so expensive. I said, keep the print, I'll find a printer or a staples for less then .10 per sheet. No thank you!!! read more

OVERPRICED. RUDE. SHIFTY. Honestly, are they "losing" things or...... Months after this incident, I am still infuriated about what happened. I visited this location October 2020. First, I bought a large shipping box from this store for a vintage shadow box I had purchased. That interaction was fine, they were helpful. I used some clothes to protect the shadow box, and taped everything up for shipping. In total, there was upwards of $200 of my belongings in that package...insurance would have been wise. I asked my boyfriend to ship the package from this store to me in California, and we thought all was well. They told him it would ship by the end of the month via FedEx. But the package never came. We didn't think much of it, since COVID has overwhelmed the postal service--I understand things are slow. However, when my boyfriend called to inquire about the package, the woman who answered (presumably the woman that all these other Yelp reviews refer to...) was extremely unhelpful, unprofessional, and even sounded annoyed that he had called to ask. Clearly, she wasn't concerned about her customer service or helping us, but she said she'd call him back the next day with an update. And she didn't. My boyfriend continued to call, until a few days later she finally confirmed that the package was "lost." We reached out to FedEx, but they never received the package, picked it up, or anything--they have absolutely no record of it. So...what happened to it? This store and it's staff had no answer for us. After emails and phone calls, they granted a refund for the shipment, but did nothing more. I'm so confused that a package of that size was just "lost." Was there a mix up? Did it get sent to the wrong shipping company?? Did someone take it??? No answers. I am heartbroken over the belongings I lost, but even then I understand this sort of thing happens all the time. What truly bothers me is the rude, unprofessional, and abrasive behavior of the staff of this location. I appreciate the refund, but it came after a long and arduous struggle for answers. Feels a bit like a slap in the face, and it feels like they just wanted us to stop bothering them. I implore that no one EVER trust this business with their money or belongings. Save your money, and protect yourself. read more

I just went there when they opened up at 9:00 a.m. since I had other things to do. I asked the employee how much to print a letter (8 pages). She told me $3.95 flat service fee plus $0.10 per page. She put the thumb drive in and opened document. She then asked me if I wanted it in black and white. I told her "no" since some of the pages were in color, and this was the reason I was there. She then recanted, and told me that it was $0.59 per page for color. I told her that seemed a tad high price wise. When she looked at the letter, she said that only 3 pages were color and 5 pages were black and white, so she could charge accordingly. I agreed. Then, the printer was not working, so she became overwhelmed due to customers coming in and waiting for service. She really was nice and accommodating, and I was patiently waiting for printer to work. At 9:15 a.m., another employee came in. She fixed the printer, then printed up the letter, which I retrieved from the printer for her. She proceeded to want to charge me $9.21 instead of $6.61, which is $1.15 a page instead of $0.82 a page. I told her that was not what was agreed upon, and explained situation prior to her late arrival. She told me that since the letter was printed using the color copier, all the pages are charged the same amount. I asked her for my thumb drive, told her to forget it, and walked out. Other customers were in line and witnessed this. So, instead of charging me the agreed upon price, this company choose to loose a sale, waste toner and paper, and just lost a customer. I will never use this company's service again. read more

I don't know what is wrong with the people working there. I asked them to zap my return package but they wouldn't. The woman there followed me out and shouted, "bitch," at me. My entire interaction with the man she worked with was not more than 15 seconds. That was rude, unprofessional, and uncalled for. If it wasn't the only place in town that received UPS return packages I wouldn't go there again. read more

It cost $8 to mail a tube of chapstick. The woman was deliberately slow and very rude. They won't see me again. Pens not sanitized. Place was dirty too! read more

I don't ship packages often so would like to go to a shipper who is helpful and courteous. Easy Ship in Gloucester is neither of these. Each time I've been there the clerk seems to be very disinterested in helping, even when the store is not busy. read more

First off, they charge Way too much for any service they provide but, sense they are the only-gig in the city well, they can- even though they should not. But the worst of it is that for how expensive they are the people who run it are total jerks! They are rude, bitchy, and they are Not helpful not do they want to be helpful, all of them need to be fired and have people hired who have great customer service !! I've been there more times than I care to count because it is the only place for this kind of service, I cringe every time I have to go and always walk out in a shifty mood for the rest of my day ! Don't go if you don't have to ! Horrible business , Horrible , Nasty people ! Way...Way.. Overpriced! And not at all professional or knowledgeable . If I could give No Stars I would ! read more

I had a very aggravating experience at this Easy Ship & Pack location in Gloucester. I had dropped off a product return box with a pre-printed Fedex Label on Tuesday, July 31. I tried tracking the package the next day and it didn't show up in the system. Filed a complaint with Fedex who put out an alert to all drivers to see if it was yet to be scanned. Long story short, this location simply lost my package. They refuse to provide a receipt for packages that are dropped off with pre-printed labels. I went back to the Easy Ship and Pack store on Wednesday, August 1 to see if they still had it in the store, but they had misplaced it. Very unprofessional and cost me a lot of money as I had to pay the manufacturer the full price of the product as it was not trackable. read more

We went to easy ship and pack to send a letter to Brazil mind you it was one piece of paper. It cost $80. We looked it up on the Internet it only should've cost 40 they charged us double the woman is very rude and unhelpful they do not deserve your business please boycott this place at all cost read more

I use this service for all my small business needs - everything from copying and mailings, to business cards, and a P.O. Box! Everything I need in 1 place, and the staff is great! read more

I just had a very distressing experience at Easy Ship and Pack in Gloucester. I had them fax several important papers to my CPA-from the IRS. When I returned home I noticed the original IRS forms were not returned to me. The next morning I called about the missing originals, saying what was returned to me looked like copies of the original. David,, the manager, told me the fax machine does not make copies. I took him at his word. Later I reviewed the papers and it was obvious he was wrong. I had received shiny new copies. I called again and was told to come in. I I worked with a rude, indifferent, slovenly woman. She did acknowledge that I had received copies only. She went looking for my originals underneath the disorganized shelves loaded with boxes overflowing with scattered papers . It was total chaos. Without saying a word she stopped looking and went to help another customer. I reminded her she was helping me and she passively kept helping the other customer. There was no awareness that important papers had been lost. There was no sense of responsibility except to say that Angela, who originally helped me was new. It is very upsetting to me that important financial information is "lost" somewhere in their poorly managed system. I will never step foot into that chaos again. read more

Easy Ship and Pack has packed, faxed, and notarized for me. They are always friendly, helpful, efficient, and prompt. Love this business.

I needed a document notarized, copies made and then sent by FedEx as well as mailed. They did it all promptly and professionally. I certainly will be using their services again. Outstanding. read more

Very unhappy with this company. The first passport photo they took was unacceptable and they charge $25 because they had to take two! They are just all around too expensive. Wish I had done my homework before hand and gotten the photos elsewhere for way less money. Will not be back. read more

$5.95 to log into gmail and print one page of a word document (took literally 45 seconds)?????? Nobody even felt the need to mention that until they ran my card. Go to kinkos or fed ex, it's free. This place is rediculously expensive. read more

I've sent important faxes thru them 2-3x (who has a home fax machine these days?) - for house refi and bank wouldn't accept scanned/email docs - and both times recipient got 30 blank pages and I spent $30+ each time. Plus their hours are so limited - it's inconvenient. read more

Customer service is pretty awful. I do a lot of shipping through my online retail store and was hoping to use Easy Ship & Pack as my go to, but the old man, that is so sweet in the commercial, is not to sweet in person. Sign, sad day. looks like I will be going somewhere else for my boxes. It's a shame for them to lose out on business because of this. read more

The people working at this store have the worst customer service and attitudes. I will never return. They made me feel like I was bothering them by being in their store. Eye contact was never made while speaking with me and at one point I was pushed out of the way by and older lady working there. read more