We have been doing business with this particular UPS store 3635 and the service has been great! We…read moreusually do business with Michelle, which she is wonderful...but yesterday, it was Tyler and he is very professional and went the extra mile for us. We are in the Pool business and give as much business to UPS as possible. It was a good experience and we will continue to go to our neighborhood UPS. Bruce & Sherry Trojanowski Troy Pools

The staff is very friendly but the new hires do not seem to know what they are doing. I come in…read moreeverytime with preprinted labels and just need to purchase two boxes with packing materials and get them sent off. I have been there twice recently for the same thing and it has taken 30 minutes each time. I have to repeat myself multiples time on what I need and the process has become frustrating. The older woman that works there use to handle this process with me and she is a pro! Very knowledgeable and listens. I never have to worry about my shipments when she handles it, but she is busy handling everything else because the new staff struggles with handling customers in a timely manner. I will probably start going somewhere else for my shipping needs to be honest.

Beware of this location. They mixed up labels & sent a very valuable package to a BUSINESS…read more(FRONTIER) to be exact. Manager didn't offer to track it- Only excuse was "ONCE BUSINESS RECEIVES IT TAKES THEM 30DAYS" to NOTICE.. This is unacceptable for this line of business. When customers entrust them to mail an item of importance, this is the worse outcome for anyone to experience. NO REFUND OR APOLOGY can compensate for the sentimental value these gifts held NEVER AGAIN. Use an original UPS location. Not an "authorized " seller post office location. Not worth the trouble. Sadly the other customer will be charged for his equipment since I received a ROUTER ... instead since the cameras showed the UPS employees mixing up the label & didnt bother to see a BDAY BOX was going to FRONTIER instead of a Residence..

Zac and America are a God send. He makes my cards and my business grows. America has a smile like…read morean angel. The owner is gracious.

THE IS A UPS STORE. I had a package shipped to this Location because the shipper required an…read moredirect signature for delivery and I cannot receive packages at work. I called this location directly ahead of time to verify that they do let people ship hold for pick up they said yes and said there was no fee as long as it was picked up on the same day as delivery The package was delivered today at 12:15 PM and it was picked up less than an hour after it was delivered to the store. I received a voicemail from the Store stating that there was going to be an eight dollar fee associated with picking up the package. They held my package hostage and gave me the option to have it returned or pay the eight dollars so I paid a fee to get my package. I called several other UPS stores in immediate area and none of them charge a fee as long as it is picked up on the same day. I even called the UPS customer service and they stated that there was no such policy for same-day pick up. The register receipt was run up as miscellaneous non-taxable item for eight dollars.

Fast, convenient, easy, knowledgeable…read more This UPS location makes me feel at ease when shipping via UPS. Especially since Amazon allows the option where you just bring in the item to UPS and they pack and label it for you - what a relief! I've rarely experienced a long line here due to staff slowness.

This will be the last time I use UPS because the rates are just too high…read more I shipped a 1 lb. 10 oz. box and it cost me $20.18! If I had sent this same box via the Post Office it would have cost only $12.80...

From the owner: The UPS Store #7897 in Lewisville offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Love this UPS Store, owners and staff are fabulous, treat customers with respect and are soooo…read morehelpful and ki

E-Z in, and E-Z out. Great location in FloMo. Great group of young folks working at this location…read more They work hard to get you in & out!

I'm not sure why there are 2 UPS stores so close together in this part of town, but it benefits me…read moreso I won't complain! This location is easier to access than it's Lakeside counterpart, making it my first choice. I also don't know why Amazon no longer gives me the option to take my returns to the nearest Kohl's (which I had been doing forever). But since they only list UPS stores now, I found myself here. The one employee working was friendly and quick to assist me with my return. Shortly after I left, I got a notification that it was accepted by Amazon. It was such a hassle free process that I will gladly use this store in the future when I need to ship something.

I've always come to this store because the customer service has been great, which is why this…read moreexperience was so disappointing. I was just charged $2.18 to print a UPS label. It already felt excessive when it was $1, but this increase is unreasonable for a single sheet of paper. It honestly feels like a rip-off. Unfortunately, this pricing change has lost me as a customer. There are other UPS locations nearby that don't charge nearly as much for the same service, and I'll be taking my business there moving forward.

I am a UPS My Choice subscriber and had a package delivery change to this store as it is a…read moredesignated "UPS Access Point". The store refused my package and had it returned to sender. I called UPS, and they said that the store requires a payment if they are to receive the package. I told UPS of my My Choice subscription, but they said the store will not accept the package without payment. I will do this as I want the package, but this store does not follow the My Choice protocol. Seems like a rogue UPS Store to me.

First, I want to say the staff is absolutely above and beyond great. The store smells of…read moreOVERWHELMING Sewage. I have complained that this is indeed a "health and safety issue".

Greg was sooo helpful and ensured my package was shipped with the correct label affixed!! Love…read moregreat customer service in the area!! Keep up the great work store 6509!!

I was unable to print a label today from home. So I went to one UPS store and it got complicated…read more So I called another one nearby and Kayla saved the day! Thanks to her willingness and knowledge, I emailed my label and she had it ready when I walked in! This is my new UPS store. Thanks again, Kayla!

Bobbi and her employees at UPS are so rude. I've been coming here for 5 years and dealing with…read moretheir rudeness but today I've had enough. She yelled at me for not knowing the postal code of Lisbon Portugal instead of just looking at the address I was trying to show her and help me.

This location's employees are very helpful and pleasant every time I come in. Both registers are…read morealways staffed. Receipts are given with every transaction and supplies are offered if you didn't come in with what you need to fulfill your transaction. It's very organized and clean throughout the facility. The only drawback for me is that during busy times, personal boundaries maybe invaded a little.

LOVE THIS STORE! Always so kind, quick, and professional. AP is amazing! She's always a pleasure to…read morework with and chill. No matter how crazy Amazon returns lol. Always go here!

The people there are friendly and helpful, even after COVID they really try their best to help out…read morewith you and your mail needs even while taking sanitary measures. There's not that much traffic here too so I think it's my go to place to shipping stuff.